Errand Plus and Personal Services

Arkitech House, 35 Whiffler Road, Norwich NR3 2AW
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7.9 41 Reviews
  • Errand Plus and Personal Services, Norwich
Errand Plus and Personal Services is a family oriented service driven by family values to provide care and support services and errand services enabling people to maintain their independence in the comfort of their home and community.

Errand Plus and Personal Services provide services which include personal care, meal preparation, help with getting dressed and in and out of bed, companionship and assistance to assess the community, shopping and errand running, medication reminders, live-in care, care at home and home help services.

The services are provided by trained local staff with a caring attitude and a professional approach to meet the care needs of service users with a person-centered approach.
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Care Provided by Errand Plus and Personal Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Good to Know

Owner

  • Errand Plus and Personal Services Ltd
  • Privately Owned

Person in Charge

  • Koalwole Rahmane (Service Manager)

Errand Plus and Personal Services Reviews (41)

7.9

Errand Plus and Personal Services has a Review Score of 7.9 (7.915) out of 10, based on 9 reviews in the last 2 years.
Over all time Errand Plus and Personal Services has 41 reviews.

Overall Experience
  • 27
  • 9
  • 1
  • 1
  • 3
Date Published
  • 41
  • 2
  • 3
  • 9
  • 32
Reviewer Connection to Errand Plus and Personal Services
  • 16
  • 9
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from N B (Client) published on 6 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with this carer and cannot speak too highly of them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.9 (7.915)

Overview of Review Score

The Review Score of 7.9 (7.915) out of 10 for Errand Plus and Personal Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.415 for Errand Plus and Personal Services is calculated as follows: ( (25 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (17 Very Poors x 1) ) ÷ 53 Ratings = 3.415
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Errand Plus and Personal Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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