Errand Plus and Personal Services

Arkitech House, 35 Whiffler Road, Norwich NR3 2AW
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7.9 41 Reviews
  • Errand Plus and Personal Services, Norwich
Errand Plus and Personal Services is a family oriented service driven by family values to provide care and support services and errand services enabling people to maintain their independence in the comfort of their home and community.

Errand Plus and Personal Services provide services which include personal care, meal preparation, help with getting dressed and in and out of bed, companionship and assistance to assess the community, shopping and errand running, medication reminders, live-in care, care at home and home help services.

The services are provided by trained local staff with a caring attitude and a professional approach to meet the care needs of service users with a person-centered approach.
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Care Provided by Errand Plus and Personal Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Good to Know

Owner

  • Errand Plus and Personal Services Ltd
  • Privately Owned

Person in Charge

  • Koalwole Rahmane (Service Manager)

Errand Plus and Personal Services Reviews (41)

7.9

Errand Plus and Personal Services has a Review Score of 7.9 (7.915) out of 10, based on 9 reviews in the last 2 years.
Over all time Errand Plus and Personal Services has 41 reviews.

Overall Experience
  • 27
  • 9
  • 1
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  • 3
Date Published
  • 41
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  • 9
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Reviewer Connection to Errand Plus and Personal Services
  • 16
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Total of 41, showing 21-40
Review from B E (Daughter of Client) published on 12 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the careers including supervisory staff have been exemplary in the care given to our mother. Please pass on the family's gratitude to all carers attending her needs!
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Review from Darren S (Son of Client) published on 14 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff they have gone above and beyond for my father. Excellent time keeping. Very polite and respectful. Great interaction with my father, they treat him like a family member than a client. They have helped my father come a long way in a short space of time.
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Review from P W (Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
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Review from S D (Client) published on 12 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with my treatment, girls and management but would like to have a longer time in bed in the morning as I was never an early riser.
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Review from Carol S (Mother of Client) published on 7 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Errand Plus have looked after my son on two occasions, each time for one university term, whilst he was a full-time disabled student. They were always very caring, responsive to his needs, communicative and efficient. We would definitely use them again if our son returned to the Norwich area.
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Review from Joey (Client) published on 7 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Contacted the service and received an immediate response. We scheduled a consultation for a few days later and my errands started the same week. Medication collection and drop off, plus weekly shopping. Excellent service, excellent communication. Well worth the money and would highly recommend it. The
customer service is top-notch, and I feel very safe relying upon Errands Plus for my needs. I'll definitely continue to use them!
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Review from David H (Brother of Client) published on 14 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great care for my brother, any problems and they call me straight away, really pleased with Errand Plus Services, would definitely recommend this company to other people or services that need support or caring help.
A big thank you for helping my brother regain his confidence in people.
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Review from Jonathan W (Son of Client) published on 29 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Errand Plus has proved very reliable, which is extremely important when you are choosing an agency to look after a loved one. The caring staff were punctual and attentive and if you needed to discuss anything you could always simply pick up the phone; your Errand Plus contact was easy to get hold of.
Pricing
was reasonable; some were much more expensive and if you needed to change times or cancel certain days the agency was helpful - they only needed a week's notice to arrange a new timetable subject to their other existing commitments.
Overall very satisfied, would recommend.
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Review from C W (Daughter of Client) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother had MND (Motor neurone disease) and needed help with showering and dressing in the mornings. She really enjoyed her carers time with her. They were always cheerful, professional and really made her feel important and cared for. They would prioritise her some mornings if they felt she hadn't
been well the day before. They responded really well in a crisis, extra staff visiting in case we needed them. Excellent care throughout.
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Review from Nick S (Grandson of Client) published on 1 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with how Errand Plus has grown to become a trusted care provider. The manager and his team are efficient and prompt. I would not hesitate to recommend them. Members of this team have gone above and beyond their duties to address the needs of my grandmother. Kindness and compassion has been
demonstrated in abundance. The carers are exceptional.
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Review from Barbara F (Client) published on 30 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Upon enquiry regarding the collection and delivering of a prescription, the representative was extremely helpful and informative, with costs and procedures fully explained. They even phoned the pharmacy for me to ensure the prescription had been fulfilled. On collection day, I received a call to inform
me the rep was in the queue at the pharmacy (social distancing being practised) and would be with me shortly. Half an hour later the prescription was on my doorstep. The cost was very reasonable and I'm sure it could hardly have covered the expense of the service. I was highly delighted with the service and will be contacting them again next month for delivery of my next prescription.
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Review from Nigel A (Nephew of Client) published on 31 March 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very good with all round care, shopping, washing dishes, cleaning up etc. The owner delivers most of the care which is greatly appreciated.
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Review from Jean W (Wife of Client) published on 5 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are satisfied with the care provided. Carers are respectful, kind and thorough, they arrive on time, do what is necessary quickly and efficiently and are willing to help out with any other needs if necessary.
We would be happy to recommend them to any potential customer.
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Review from J C (Daughter-in-law of Client) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very impressed with Errand Plus. The carer has persevered with my mother-in-law, who can prove difficult at times (nature of Alzheimers). A great weight has been lifted as only I was giving personal care. The carer has allowed me to have a couple of days free each week. Errand Plus are caring and
professional. Greatly impressed with management who have already had 2 reviews with us in the 2 and a half months they've been provided care. Good communication with the carer. Will be looking to using Errand Plus more in the future.
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Review from S C (Son of Client) published on 18 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother can be difficult at times and will refuse help, however, Errand Plus management ensured they put the right carer with her. The carer has a great manner and has great success, much to our amazement, particularly with personal care. I feel confident that Errand Plus are doing their best for
clients and certainly have that "personal touch". Highly recommend.
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Review from John A (Son of Client) published on 13 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful and have a great rapport with my dad. They keep us informed of any needs and concerns that crop up from time to time.
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Review from S W (Daughter of Client) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that come round to help my mum are brilliant. Can't fault them, really polite and happy to help, lovely company to have, we have a lot of giggles. Would love to be apart of the company you work for.
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Review from Lesley B (Mother of Client) published on 16 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that my daughter has received is excellent. After 9 years of 'trying to get it right' I finally think we have. I can now leave my daughter and relax knowing she is shown dignity and respect while also being supported in everyday tasks in a very caring and understanding way. Her home is kept
immaculate. Support workers work together well with good communication with each other and myself. Also, management is in contact with us all on a regular basis.
I would definitely recommend Errand Plus. Thank you to you all.
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Review from Susan B (Mother of Client) published on 5 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My daughter has received support from Errand Plus for the last 6 weeks. We are all very pleased with the service so far. My daughter and her friend share a bungalow and a support package due to their physical and learning difficulties. They are treated with dignity and respect and also as individuals.
The cleanliness of the bungalow is of a high standard as are all aspects of their care. Everyone is approachable and the service is managed locally. This is a 5 star plus service.
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Review from Richard S (Friend of Client) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We assisted the client in selecting the care and were in attendance when they discussed the options available. We were very impressed with the way everything was explained.


We have since met the carer a few times and are pleased with how he and the client are getting along.


The client has become

more settled and confident since care began.
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Current Review Score: 7.9 (7.915)

Overview of Review Score

The Review Score of 7.9 (7.915) out of 10 for Errand Plus and Personal Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.4 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.415 for Errand Plus and Personal Services is calculated as follows: ( (25 Excellents x 5) + (6 Goods x 4) + (5 Satisfactorys x 3) + (17 Very Poors x 1) ) ÷ 53 Ratings = 3.415
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Errand Plus and Personal Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Jul 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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