Alive Healthcare Solutions Nth Yorks Reviews (5)
8.0
Alive Healthcare Solutions Nth Yorks has a Review Score of 8.0 (8.043) out of 10, based on 4 reviews in the last 2 years.
Over all time Alive Healthcare Solutions Nth Yorks has 5 reviews.
Review from Michelle B (Mother of Client) published on 4 April 2025
Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
This is an updated review regarding care received for my daughter who has learning difficulties.
We started care in March '24 ,care was initially good.
Unfortunately from June things started to decline.
Lots of staff changes, no continuity especially from July/August.
When my daughter's contract
We started care in March '24 ,care was initially good.
Unfortunately from June things started to decline.
Lots of staff changes, no continuity especially from July/August.
When my daughter's contract
started we were clear she needed encouragement, companionship, and continuity.
We soon realised none of the staff drove making days out impossible and time keeping questionable.
Command of the English language was very poor, which was very difficult because my daughter needed good communication skills due to her learning difficulties.
Two members of staff were far more caring than others but unfortunately we didn't have these often. Most days we would have no idea who would turn up.
Rainbow Outreach staff and management need more training to deal with learning disabilities. I believe there is a lack of knowledge regarding neurodiversity.
Other areas of care I'm sure are fine but LD is not.
We soon realised none of the staff drove making days out impossible and time keeping questionable.
Command of the English language was very poor, which was very difficult because my daughter needed good communication skills due to her learning difficulties.
Two members of staff were far more caring than others but unfortunately we didn't have these often. Most days we would have no idea who would turn up.
Rainbow Outreach staff and management need more training to deal with learning disabilities. I believe there is a lack of knowledge regarding neurodiversity.
Other areas of care I'm sure are fine but LD is not.
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Review from P G (Friend of Client) published on 17 May 2024
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Carers provide companionship and support for my friend in a care home. She suffers from dementia. The carers are kind, attentive and well-meaning. Their command of the English language needs to be improved as it limits their ability to communicate effectively.
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Review from Clive T (Husband of Client) published on 7 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife has vascular dementia and is unable to walk or stand. Our carers from Rainbow are superb, they are kind and compassionate and we could not manage without them. They call three times a day to help her wash and dress in the morning, a midday visit to ensure she is comfortable and in the evening
to get her ready for bed, they are always courteous and understanding. They are a pleasure to have in our home and I find them trustworthy and dependable. We owe them a great debt and all I can really say is a huge thank you.
Reply from David Olagunju, Manager at Alive Healthcare Solutions Nth Yorks
Thank you very much for this amazing review. I am really happy to read that our services are making a difference and that we are meeting the needs of the client. We appreciate your feedback and will continue to ensure that care is delivered to a high standard.
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Review from Jim H (Client) published on 3 May 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have been using Rainbow Outreach (Northallerton) since mid-January 2023 (about 15 months) and have found their service to have been above and beyond our most optimistic expectations. Communication and arrangement have been excellent and over that time we have received a number of carers, all of whom
we have found to be good, the majority have been excellent and a few are well above and beyond the call of duty!
Professional, diligent, empathetic and attentive and adaptive to our changing needs. Unfortunately, cannot comment on Value for Money as we are not paying and do not see the cost, but to us, it has been invaluable, through some very challenging times.
Professional, diligent, empathetic and attentive and adaptive to our changing needs. Unfortunately, cannot comment on Value for Money as we are not paying and do not see the cost, but to us, it has been invaluable, through some very challenging times.
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Review from Sharon P (Daughter of Client) published on 28 August 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Highly recommend, very professional, excellent care and time keeping, excellent service, highly recommend for your loved ones to have excellent care in their own home with the professional carers, thank you.
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Current Review Score: 8.0 (8.043)
Overview of Review Score
The Review Score of 8.0 (8.043) out of 10 for Alive Healthcare Solutions Nth Yorks is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.0 out of 5 from 4 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.043 for Alive Healthcare Solutions Nth Yorks is calculated as follows: ( (12 Excellents x 5) + (4 Goods x 4) + (3 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 23 Ratings = 4.043
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Alive Healthcare Solutions Nth Yorks is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.