The Care and Support Group West Yorkshire

Suite 1 Causey Hall, Dispensary Walk, Halifax HX1 1QR
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8.0 8 Reviews
  • The Care and Support Group West Yorkshire, Halifax
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £16.50 – £30

These prices are only a guideline, please contact The Care and Support Group West Yorkshire to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Kirsteen Loveland (Registered Branch Manager)
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The Care and Support Group West Yorkshire Reviews (8)

8.0

The Care and Support Group West Yorkshire has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time The Care and Support Group West Yorkshire has 8 reviews.

Overall Experience
  • 8
  • 0
  • 0
  • 0
  • 0
Date Published
  • 8
  • 0
  • 0
  • 1
  • 7
Reviewer Connection to The Care and Support Group West Yorkshire
  • 4
  • 2
  • 1
  • 1
Total of 8, showing 1-8
Review from Kirsty S (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had the pleasure of meeting one of the carers just on an off chance on Saturday, I've seen a few previously, they have all been lovely. But what a kind, compassionate lady, very thorough in her role. I was very impressed with how she treated my mother-in-law, in regards to hygiene and dignity. Even
though my mother was insisting she didn't need it. The carer's encouragement and friendly manner confirmed in fact it was needed. She didn't just accept all was ok, but actually checked herself. Well done to this carer, what a beautiful caring person you showed yourself to be.
Reply from Louise Webster, Senior carer at The Care and Support Group West Yorkshire

Thank you so much for your wonderful review. We are delighted to hear about your positive experience with our carer. It is heartwarming to know that her kindness, compassion, and thoroughness made such a significant impact on your mother-in-law's care. We strive to ensure that all our clients are treated with the utmost dignity and respect, and your feedback reaffirms the hard work and dedication of our team. We will make sure to pass on your kind words to the carer. She will be thrilled to know that her efforts are appreciated. Thank you once again for taking the time to share your experience.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laura K (Granddaughter of Client) published on 28 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to say a thank you to all of you that cared for my grandma in her last weeks. You truly were amazing and I just wish she would have had the time to get to know you all, she'd have loved all your company.
Reply from Diane Calcott, registered manager at The Care and Support Group West Yorkshire

Thank you for your review. She was a lovely lady and was our pleasure to care for her. She is greatly missed and was loved by all her carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Malcolm F (Husband of Client) published on 22 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express highly enough my esteem for the carers who attend my wife on a regular basis. Their demeanour is impressive. OK, they are just doing a job, but it's how they do it that counts. And they do it with care and compassion and with that personal touch. It's like having a friend pop in for
a chat. Thank you from the bottom of our hearts.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Harry A (Husband of Client) published on 13 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Compassionate, caring and professional staff who established warm and effective personal relationships with my wife - always willing to go the extra mile.
Regular contact with the administration side maintained a willingness to listen and respond.
Sincere thanks to all who made this chapter in her
life such a memorable success.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie D (Daughter of Client) published on 5 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mom and the family cannot praise the staff at My Homecare Halifax enough, going above and beyond the call of duty. Mom looks forward to seeing their smiling faces, the caring words and the laughter they bring every day. They are very professional and always on hand to listen and help. Big thank you.
Reply from Diane Calcott, registered manager at The Care and Support Group West Yorkshire

Thank you for your kind words. Your mum is a courageous and wonderful lady, it's our pleasure to have met her.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Adele K (Daughter of Client) published on 15 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank Homecare enough on behalf of my dad and the rest of my family for the amazing way in which these carers looked after my mum in her final few months. There are not enough words to describe the kindness and efficiency we witnessed, and not only that, the friendship that blossomed between
these ladies and my mum. They went above and beyond the call of duty to support not only mum but the rest of the family too. Two members of staff, in particular, were outstanding with the care and friendship they delivered. We truly cannot thank you all enough.
Reply from Diane Calcott, Registered Manager at The Care and Support Group West Yorkshire

Thank you for your kind words, it was a sad day when we lost your mum she was a wonderful lady and will be missed.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K W (Son of Client) published on 12 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum used My Homecare (Halifax) for a year and a half before she passed.
The staff were very good at their job and the care they gave her was excellent, any queries I wanted to discuss I could, day or night, contact the managers as they were always available and eager to help.
If the care had not
been so good I do think my mum would have passed a lot sooner, and so I just want to thank all the team for everything you did for her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Shirley V (Daughter of Client) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
This team cared for my mum during her last four months. If you get the chance to choose your carers - choose these.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for The Care and Support Group West Yorkshire is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for The Care and Support Group West Yorkshire is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care and Support Group West Yorkshire is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about The Care and Support Group West Yorkshire

What Type of Services does The Care and Support Group West Yorkshire offer?

The Care and Support Group West Yorkshire offers Home Care.

How many Carers does The Care and Support Group West Yorkshire employ?

The Care and Support Group West Yorkshire employs 13 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Care and Support Group West Yorkshire to verify any information. View our terms and conditions. The Care and Support Group West Yorkshire has an Basic Service - more info.