- Visiting Care from £16.50 / hour
Care Provided
- Visiting Care
- Live-in Care
- Dementia
Home Care Providers Owned by The Care and Support Group
8.6
Group Review Score
(the average from all locations with a review score)
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The Care and Support Group Locations (4)
- Visiting Care from £15 / hour
Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £16.50 / hour
Care Provided
- Visiting Care
- Live-in Care
- Dementia
- Visiting Care from £15 / hour
Care Provided
- Visiting Care
- Live-in Care
- Dementia
Other Home Care Groups you may be interested in:
The Care and Support Group Reviews (86)
8.6
The Care and Support Group has a Group Review Score of 8.6 (8.574) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to The Care and Support Group must have a Review Score.
Review of
The Care and Support Group County Durham
from Jean F (Client) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good, pleased with service.
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Review of
The Care and Support Group North Yorkshire
from Fiona H (Daughter of Client) published on 16 September 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am so grateful for the professional service given to my mum during her care with your company, every carer involved in my mum's care was capable, loving and kind, and I never doubted that Mum was being cared for to a high standard.
Reply from Louise Webster, senior carer at The Care and Support Group North YorkshireThank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that your mum received the professional, loving, and high-standard care she deserved. Our team of carers is dedicated to providing compassionate and capable service, and it means a lot to us to know that their efforts made a positive impact on your mum's well-being. Your feedback is incredibly valuable and motivates us to continue delivering the best possible care.
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Review of
The Care and Support Group North Yorkshire
from Philip T (Husband of Client) published on 29 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Your company have been coming to care for my wife since November 2023. All the carers showed great compassion, tenderness and professionalism and considered my wife's inability to move and possible pain. Even though she was very ill she usually greeted each carer with a smile. She wanted to be at home
and not go into a care home or hospice. Thank you so much as a company and please thank all the carers so much.
Reply from Louise Webster, snr carer at The Care and Support Group North YorkshireThank you so much for your kind words and for taking the time to share your experience with My Homecare. We are deeply touched by your appreciation and are honoured to have been able to care for your wife during such a challenging time. Our team strives to provide compassionate, professional and personalised care and it means the world to us to know that we were able to make a positive difference in your wife's life. We will certainly pass on your gratitude to all the carers who had the privilege of supporting her. Your wife's strength and her ability to greet our carers with a smile, despite her illness is truly inspiring. We are grateful that we could help fulfil her wish to remain at home, surrounded by the comfort and familiarity she cherished. Thank you once again for your kind words and for entrusting us with your wife's care.
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Review of
The Care and Support Group West Yorkshire
from Kirsty S (Daughter of Client) published on 24 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I had the pleasure of meeting one of the carers just on an off chance on Saturday, I've seen a few previously, they have all been lovely. But what a kind, compassionate lady, very thorough in her role. I was very impressed with how she treated my mother-in-law, in regards to hygiene and dignity. Even
though my mother was insisting she didn't need it. The carer's encouragement and friendly manner confirmed in fact it was needed. She didn't just accept all was ok, but actually checked herself. Well done to this carer, what a beautiful caring person you showed yourself to be.
Reply from Louise Webster, Senior carer at The Care and Support Group West YorkshireThank you so much for your wonderful review. We are delighted to hear about your positive experience with our carer. It is heartwarming to know that her kindness, compassion, and thoroughness made such a significant impact on your mother-in-law's care. We strive to ensure that all our clients are treated with the utmost dignity and respect, and your feedback reaffirms the hard work and dedication of our team. We will make sure to pass on your kind words to the carer. She will be thrilled to know that her efforts are appreciated. Thank you once again for taking the time to share your experience.
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Review of
The Care and Support Group North Yorkshire
from T B (Daughter of Client) published on 25 June 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My Homecare provides good quality care to my mum. But not only are they there for Mum but Dad too in his caring role. I feel confident they are ok knowing My Homecare is visiting and giving them reassurance. It gives Dad confidence knowing they are visiting and can support him to look after Mum in their
own home.
Reply from Louise Webster, Senior carer at The Care and Support Group North YorkshireThank you for sharing your experience with My Homecare. We are delighted to know that our team has been there for both your mum and dad, providing reassurance and support. It is heartwarming to hear that your dad feels confident knowing they are visiting and assisting in caring for your mum at home.
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Review of
The Care and Support Group County Durham
from C L (Daughter of Client) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A professional, friendly and reliable service. I have used on several occasions and would definitely recommend. Flexible and contactable 24 hours a day which was so important to me and my family. Thanks.
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Review of
The Care and Support Group North Yorkshire
from D B (Husband of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very good and a big help in the morning when I am doing other things.
The carers are very friendly and helpful.
The only problem that I have had is when they come too early and I have not been notified of the change in time.
The carers are very friendly and helpful.
The only problem that I have had is when they come too early and I have not been notified of the change in time.
Reply from Louise Webster, Senior carer at The Care and Support Group North YorkshireThank you for sharing your feedback! It's great to hear that the carers have been friendly and helpful. I apologise for any inconvenience caused by early visits without prior notification. We appreciate your input and will work on improving our communication regarding appointment times. If you have any further concerns, please don't hesitate to reach out.
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Review of
The Care and Support Group Tyneside
from L P (Father of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have had support for our adult daughter at home since January 2024. The care provided is mainly social and companionship as well as some personal care including feeding and assisting with washing/dressing. Following the approach for support, the agency was quick to attend for an assessment and the
care commenced very soon afterwards. A number of carers are involved and we see certain ones regularly. Our daughter likes her carers. From our point of view, they are all very good and allow us to have some respite whilst they stay with our daughter. The support from management is also very good and the reliability of this company is excellent compared to some care agencies we have used in the past. So far there have only been two occasions when the expected carer was unable to attend however on both occasions they were able to supply a replacement at short notice. They are also willing to find staff at short notice if required on days when we would not normally use the agency.
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Review of
The Care and Support Group Tyneside
from Pete R (Brother of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm very impressed with My Homecare Newcastle.
The staff are amazing and totally care about the service user, had them nearly a year now and would never change. If ever there has been a problem it has been sorted immediately, Keep up the amazing work.
The staff are amazing and totally care about the service user, had them nearly a year now and would never change. If ever there has been a problem it has been sorted immediately, Keep up the amazing work.
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Review of
The Care and Support Group Tyneside
from John H (Father of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have just gone through transition of homecare team into our son's home where they are providing 24-hour care. The whole process of going through intros of management and staff to our son has been great. They have been honest and collaborative with our family throughout the whole process. We have
now got to a point where we have agreed a care plan that is tailored to our son and it is being well implemented and delivered by his staff. Communication between the whole homecare team and our family has been really good and we are confident that our son is being well cared for.
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Review of
The Care and Support Group Tyneside
from Jane H (Daughter of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers are all dedicated and professional. They go that extra mile to care for my father showing real kindness and compassion for our situation as a whole family. Their support is making my father’s remaining time with us as comfortable as possible and allowing us all to be together and make the
most of this time as a family at home.
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Review of
The Care and Support Group Tyneside
from P B (Mother of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found MyHomeCare to be professional and kind. They have taken a lot of trouble to provide personalised support for my daughter. They have good systems in place for communication between me, the office and individual support workers and for monitoring my daughter’s wellbeing and activities during
the day and night.
They have been able to provide continuity of care with a small, well-trained support team. This is particularly important so that my daughter can develop a relationship with known carers. They have gone over and above in researching and setting up varied activities for her which is much appreciated.
They have been able to provide continuity of care with a small, well-trained support team. This is particularly important so that my daughter can develop a relationship with known carers. They have gone over and above in researching and setting up varied activities for her which is much appreciated.
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Review of
The Care and Support Group Tyneside
from P T (Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
I've been trying to contact them for some private information I needed for a social worker and I few other people involved with me I tried to call and no one picked up to answer me so I went to the office and asked politely they then threatened me for no reason with the police. I did nothing wrong I
just wanted the people who are involved with me to be able to contact them. I wasn't being disruptive or abusive. They've treated me disrespectfully at my own home and whenever I try contacting anyone from this company I have to make another review because they literally have me shaking and panicking with fear I don't know what to do now I guess it is all a part of the con servicing.
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Review of
The Care and Support Group County Durham
from Lynne L (Daughter of Client) published on 1 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service provided to my mother is always very good and there are some carers who go above and beyond. My mam has Alzheimer's and the care shown to her is extremely considerate of her needs. The carers include my dad on their visits, making him feel reassured. Friendly and professional.
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Review of
The Care and Support Group County Durham
from Maureen S (Client) assisted by family/friend published on 1 April 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pleased with the service we receive. If I had one negative side it would be to have the same carers on a regular basis, but would recommend My Homecare Assistance to others.
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Review of
The Care and Support Group North Yorkshire
from Victoria W (Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is my sole carer so when he suddenly had to go into hospital care had to be arranged for me and I was lucky enough to get My Homecare. I was very apprehensive as my care does involve very personal care... I need not have worried at all, as all the carers that came treated me with the greatest
care, respect and humanity, and never once did I feel embarrassed... Thank you My Homecare, I cannot sing your praises enough, you're brilliant. Thank you for all your kindness and care.
Reply from Louise Webster, Senior Carer at The Care and Support Group North YorkshireThank you for sharing your heartfelt experience with us! It's heartwarming to hear that our team at My Homecare provided you with exceptional care, treating you with respect and kindness. We understand that personal care can be sensitive, and we're committed to ensuring our clients feel comfortable and dignified throughout the process. Your kind words mean a lot to us, and we're grateful for the opportunity to support you during a challenging time.
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Review of
The Care and Support Group County Durham
from Linda G (Daughter of Client) published on 21 February 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum started having carers a few weeks ago when she was struggling with her mobility. My sisters live locally, whereas I live in Lancashire and so I came to stay for a few days. The carers who I saw during this period were amazing! They were so friendly, hard-working and caring and really made a huge
difference to my mum’s day. They showed a real interest in my mum as a person and her family, and their positivity made a real impact. They spoke highly of the company they work for and the management team, which was also very reassuring. My sisters helped my mum arrange the care package and are also extremely pleased with the excellent service our mum is receiving. Although both my sisters visit regularly to help out, it’s reassuring for them to know that in between visits my mum is being so well cared for. The service also enables my mum to keep her independence, which is so important to her. Many thanks to the whole team at My Homecare Assistance.
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Review of
The Care and Support Group County Durham
from Mike D (Brother of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I’m delighted with the person-centred approach to my sister’s care. From the initial contact with the care co-ordinator, to the day-to-day support, I’m so happy that my sister has been at the heart of everything. She’s managing things better in the home and accessing the community, even going swimming
with carers. When my sister is happy, we’re happy as a family. Well done to all the staff and carers supporting my sister.
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Review of
The Care and Support Group County Durham
from S M (Daughter-in-law of Client) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Homecare Assistance team provided top-quality palliative care for my mother-in-law. Every member of their team were highly skilled in bed rest care, promoted comfort and carried out personal care as well as pressure area care and care of her catheter. All staff were sensitive to the needs of my mother-in-law
and offered great support to the family when needed. This care was also arranged at very short notice as she wanted to be at home instead of in hospital. My Homecare Assistance made this happen.
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Review of
The Care and Support Group County Durham
from A L (Client) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
No complaints, every carer has been a pleasure to meet and has seen to my every need.
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Frequently Asked Questions about The Care and Support Group
Costs for home care providers owned by The Care and Support Group
Average costs for home care provided by The Care and Support Group by care type provided. The fees are calculated using the starting hourly rate for Visiting Care and starting weekly rate for Live-in Care (if applicable) provided by The Care and Support Group, based on 4 out of their 4 locations.
| Type of Care Provided | Average Weekly Cost |
|---|---|
| Visiting Care (hourly) | £15.75 |
Keep in mind that fees can vary between providers and factors such as specific needs and individual requirements can affect costs. For more information on domiciliary care fees across the UK and advice on how to pay, see our home care fees guide.
How many Agencies does The Care and Support Group own?
The Care and Support Group own 4 Agencies.
Which The Care and Support Group Agencies have the highest review score?
The Care and Support Group Tyneside, The Care and Support Group North Yorkshire & The Care and Support Group County Durham have the highest review score.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Care and Support Group to verify any information. View our terms and conditions. The Care and Support Group has a Basic Service – more info.