The Care and Support Group County Durham

Good, pleased with service.

A professional, friendly and reliable service. I have used on several occasions and would definitely recommend. Flexible and contactable 24 hours a day which was so important to me and my family. Thanks.

Pleased with the service we receive. If I had one negative side it would be to have the same carers on a regular basis, but would recommend My Homecare Assistance to others.

The service provided to my mother is always very good and there are some carers who go above and beyond. My mam has Alzheimer's and the care shown to her is extremely considerate of her needs. The carers include my dad on their visits, making him feel reassured. Friendly and professional.

My mum started having carers a few weeks ago when she was struggling with her mobility. My sisters live locally, whereas I live in Lancashire and so I came to stay for a few days. The carers who I saw during this period were amazing! They were so friendly, hard-working and caring and really made a huge difference to my mum’s day. They showed a real interest in my mum as a person and her family, and their positivity made a real impact. They spoke highly of the company they work for and the management team, which was also very reassuring. My sisters helped my mum arrange the care package and are also extremely pleased with the excellent service our mum is receiving. Although both my sisters visit regularly to help out, it’s reassuring for them to know that in between visits my mum is being so well cared for. The service also enables my mum to keep her independence, which is so important to her. Many thanks to the whole team at My Homecare Assistance.

I’m delighted with the person-centred approach to my sister’s care. From the initial contact with the care co-ordinator, to the day-to-day support, I’m so happy that my sister has been at the heart of everything. She’s managing things better in the home and accessing the community, even going swimming with carers. When my sister is happy, we’re happy as a family. Well done to all the staff and carers supporting my sister.

My Homecare Assistance team provided top-quality palliative care for my mother-in-law. Every member of their team were highly skilled in bed rest care, promoted comfort and carried out personal care as well as pressure area care and care of her catheter. All staff were sensitive to the needs of my mother-in-law and offered great support to the family when needed. This care was also arranged at very short notice as she wanted to be at home instead of in hospital. My Homecare Assistance made this happen.

No complaints, every carer has been a pleasure to meet and has seen to my every need.

They do not rush me in the mornings which is when I need the most help and I very much appreciate that.

Excellent service and communication.

I am very happy with nearly every carer I have had. My one and only complaint is when I don't get my appointed 7am call.

The company were recommended to us and was able to start at very short notice, for which we were grateful.

Thank you.

Well done to the manager and his team; I would say they are extremely caring and professional in their job.

Great company.

I am very happy with the standard and continuity of care provided. On the whole, my call times are met (this is an important issue for me) although some morning calls can be late when certain carers attend. The carers are friendly, attentive and adaptable to my changing needs.

My Homecare are very professional in all that they do for Mam. They are polite and caring people. Mam is happy with the service given to her. We are kept informed of any changes.

Overall, the care is satisfactory. My main carer is very good and attends to my every need. The visiting carers seem to be in and out in no time and don't have time to talk.

Very satisfied with the carers that I am having, they are always on time, very helpful and they meet every need that I have. They are very caring and considerate, they chat and make me feel wanted. I can talk to them about any problems I may have and they try their very best to help me. I love them.

To conclude, I would state that the staff team from My Homecare have contributed greatly, putting a lot of time and effort in trying to make my daughter's rehabilitation a success. They have been professional, caring and have my daughter at the heart of their daily duties.

Whilst the carers themselves are excellent I have dropped the number of stars given as, even though being in place for 4 weeks, they aren't recording the correct allocated and paid for time against my mother's care. This means that they do not have time to shower her which is what we increased the time for on two days.