The Care and Support Group County Durham Reviews (65)
8.0
The Care and Support Group County Durham has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years.
Over all time The Care and Support Group County Durham has 65 reviews.
Review from Jean F (Client) published on 18 February 2025
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Good, pleased with service.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from C L (Daughter of Client) published on 24 May 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A professional, friendly and reliable service. I have used on several occasions and would definitely recommend. Flexible and contactable 24 hours a day which was so important to me and my family. Thanks.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Lynne L (Daughter of Client) published on 1 April 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The service provided to my mother is always very good and there are some carers who go above and beyond. My mam has Alzheimer's and the care shown to her is extremely considerate of her needs. The carers include my dad on their visits, making him feel reassured. Friendly and professional.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Maureen S (Client) assisted by family/friend published on 1 April 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Pleased with the service we receive. If I had one negative side it would be to have the same carers on a regular basis, but would recommend My Homecare Assistance to others.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Linda G (Daughter of Client) published on 21 February 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum started having carers a few weeks ago when she was struggling with her mobility. My sisters live locally, whereas I live in Lancashire and so I came to stay for a few days. The carers who I saw during this period were amazing! They were so friendly, hard-working and caring and really made a huge
difference to my mum’s day. They showed a real interest in my mum as a person and her family, and their positivity made a real impact. They spoke highly of the company they work for and the management team, which was also very reassuring. My sisters helped my mum arrange the care package and are also extremely pleased with the excellent service our mum is receiving. Although both my sisters visit regularly to help out, it’s reassuring for them to know that in between visits my mum is being so well cared for. The service also enables my mum to keep her independence, which is so important to her. Many thanks to the whole team at My Homecare Assistance.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Mike D (Brother of Client) published on 11 September 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I’m delighted with the person-centred approach to my sister’s care. From the initial contact with the care co-ordinator, to the day-to-day support, I’m so happy that my sister has been at the heart of everything. She’s managing things better in the home and accessing the community, even going swimming
with carers. When my sister is happy, we’re happy as a family. Well done to all the staff and carers supporting my sister.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from S M (Daughter-in-law of Client) published on 30 May 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Homecare Assistance team provided top-quality palliative care for my mother-in-law. Every member of their team were highly skilled in bed rest care, promoted comfort and carried out personal care as well as pressure area care and care of her catheter. All staff were sensitive to the needs of my mother-in-law
and offered great support to the family when needed. This care was also arranged at very short notice as she wanted to be at home instead of in hospital. My Homecare Assistance made this happen.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from A L (Client) published on 15 May 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
No complaints, every carer has been a pleasure to meet and has seen to my every need.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from J B (Client) published on 12 April 2023
Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Have not been with My Homecare very long but I have been pleased with the professionalism and caring attitudes of all the regular carers who are always willing to do whatever I need to have done.
They do not rush me in the mornings which is when I need the most help and I very much appreciate that.
They do not rush me in the mornings which is when I need the most help and I very much appreciate that.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from K R (Daughter-in-law of Client) published on 21 March 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent service and communication.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Nancy R (Client) published on 6 March 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with nearly every carer I have had. My one and only complaint is when I don't get my appointed 7am call.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from J B (Daughter of Client) published on 16 August 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Halifax Team - My dad needed help with daily care. Some days he needed little assistance, others he needed more, which was there if he wanted it.
He also enjoyed the company of the carers who met him, good rapport.
The company were recommended to us and was able to start at very short notice, for
He also enjoyed the company of the carers who met him, good rapport.
The company were recommended to us and was able to start at very short notice, for
which we were grateful.
Thank you.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Mutaz N (Father of Client) published on 31 March 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My son (who has autism) uses your services and recently moved into one of your homes from residential care.
The manager in charge and his team have been exceptional on how they managed the entire move from A to B with respect to his comfort and behavior. They payed attention to detail and ensured that
The manager in charge and his team have been exceptional on how they managed the entire move from A to B with respect to his comfort and behavior. They payed attention to detail and ensured that
in each aspect of the move and his eventual settling was as smooth as possible.
As a parent, I am regularly being updated in his transition and daily reports. In fact, my son seems to be very happy in his new environment in large part thanks to the manager and his team; who understood him; his likes and dislikes so fast and effectively making him feel so comfortable and happy.
Well done to the manager and his team; I would say they are extremely caring and professional in their job.
As a parent, I am regularly being updated in his transition and daily reports. In fact, my son seems to be very happy in his new environment in large part thanks to the manager and his team; who understood him; his likes and dislikes so fast and effectively making him feel so comfortable and happy.
Well done to the manager and his team; I would say they are extremely caring and professional in their job.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from M B (Client) published on 29 March 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great company.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from S G (Client) assisted by family/friend published on 1 March 2022
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am very happy with the standard and continuity of care provided. On the whole, my call times are met (this is an important issue for me) although some morning calls can be late when certain carers attend. The carers are friendly, attentive and adaptable to my changing needs.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Elaine M (Daughter of Client) published on 28 February 2022
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My Homecare are very professional in all that they do for Mam. They are polite and caring people. Mam is happy with the service given to her. We are kept informed of any changes.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from L C (Client) assisted by family/friend published on 28 February 2022
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall, the care is satisfactory. My main carer is very good and attends to my every need. The visiting carers seem to be in and out in no time and don't have time to talk.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from W M (Client) published on 28 February 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very satisfied with the carers that I am having, they are always on time, very helpful and they meet every need that I have. They are very caring and considerate, they chat and make me feel wanted. I can talk to them about any problems I may have and they try their very best to help me. I love them.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from Neville P (Father of Client) published on 28 February 2022
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Upon meeting staff who were assigned to the care of my daughter (recovering from catatonia/mental health issues), I was impressed with their enthusiasm and professionalism. In the transitional stage between hospital and placement, the staff covered hospital duties 24/7 and went the extra mile to ensure
a smooth move into placement. You could see the positive effect this had on my daughter and helped with her rehabilitation and recovery. Upon placement, my daughter went from strength to strength up to the Christmas period and the My Homecare staff can take credit for this. The staff act with utmost professionalism and keep me updated in relation to my daughter's care and needs.
Recently, there has been one or two issues which have caused by my daughter but staff have maintained a strong support and hopefully, through our good liason and working together, we can move forward.
To conclude, I would state that the staff team from My Homecare have contributed greatly, putting a lot of time and effort in trying to make my daughter's rehabilitation a success. They have been professional, caring and have my daughter at the heart of their daily duties.
Recently, there has been one or two issues which have caused by my daughter but staff have maintained a strong support and hopefully, through our good liason and working together, we can move forward.
To conclude, I would state that the staff team from My Homecare have contributed greatly, putting a lot of time and effort in trying to make my daughter's rehabilitation a success. They have been professional, caring and have my daughter at the heart of their daily duties.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Review from J J (Daughter of Client) published on 14 February 2022
Submitted via Website • Report
Overall Experience
3.0 out of 5
3.0 out of 5
Whilst the carers themselves are excellent I have dropped the number of stars given as, even though being in place for 4 weeks, they aren't recording the correct allocated and paid for time against my mother's care. This means that they do not have time to shower her which is what we increased the time
for on two days.
-
Staff
-
Care / Support
-
Management
-
Treated with Dignity
-
Value for Money
Current
Review Score: 8.0 (8.000)
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for The Care and Support Group County Durham is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for The Care and Support Group County Durham is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
-
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)
The 5 points relating to the number of Positive Reviews for The Care and Support Group County Durham is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
