The Care and Support Group County Durham

The Royal, 1st Floor, 1 Front Street, Stanley DH9 0JQ
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9.2 65 Reviews
  • The Care and Support Group County Durham, Stanley
The Care and Support Group in County Durham provides tailored support to individuals with a wide range of needs, with a focus on promoting independence, dignity, and wellbeing. Their services are person-centred and designed to help people live fulfilling lives within their communities.

Core services include:

Supported Living: Helping individuals to live independently in their own homes or shared accommodation, with support that is flexible and responsive to their needs.

Residential Care: Safe, comfortable, and supportive living environments for people who require 24-hour care.

Domiciliary (Home) Care: Assistance with personal care, household tasks, and daily living activities to help people remain in their own homes.

Positive Behaviour Support (PBS): Specialist support for individuals with learning disabilities, autism, or behaviours that challenge, focusing on improving quality of life.

Community Support & Outreach: Enabling people to access community activities, education, employment, and social opportunities.

Respite Services: Short-term support to give family carers a break while ensuring their loved one is safe and supported.

Day Opportunities: Structured activities that promote skills development, confidence, and social connections.

Approach:

Person centred planning tailored to each individual’s needs and aspirations.

Skilled, compassionate staff trained in PBS and safeguarding.

Partnership working with families, local authorities, and health professionals.

Commitment to dignity, respect, and independence for all people they support.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £15 – £27

Call times vary from a min 30 min calls to 24 hour care

These prices are only a guideline, please contact The Care and Support Group County Durham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Nicola Taylor (Manager)

The Care and Support Group County Durham Reviews (65)

9.2

The Care and Support Group County Durham has a Review Score of 9.2 (9.233) out of 10, based on 5 reviews in the last 2 years.
Over all time The Care and Support Group County Durham has 65 reviews.

Overall Experience
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  • 3
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Date Published
  • 65
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  • 1
  • 5
  • 60
Reviewer Connection to The Care and Support Group County Durham
  • 30
  • 17
  • 5
  • 3
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  • 1
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  • 1
Total of 65, showing 1-20
Review from Jean F (Client) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good, pleased with service.
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Review from C L (Daughter of Client) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A professional, friendly and reliable service. I have used on several occasions and would definitely recommend. Flexible and contactable 24 hours a day which was so important to me and my family. Thanks.
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Review from Lynne L (Daughter of Client) published on 1 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service provided to my mother is always very good and there are some carers who go above and beyond. My mam has Alzheimer's and the care shown to her is extremely considerate of her needs. The carers include my dad on their visits, making him feel reassured. Friendly and professional.
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Review from Maureen S (Client) assisted by family/friend published on 1 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with the service we receive. If I had one negative side it would be to have the same carers on a regular basis, but would recommend My Homecare Assistance to others.
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Review from Linda G (Daughter of Client) published on 21 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum started having carers a few weeks ago when she was struggling with her mobility. My sisters live locally, whereas I live in Lancashire and so I came to stay for a few days. The carers who I saw during this period were amazing! They were so friendly, hard-working and caring and really made a huge
difference to my mum’s day. They showed a real interest in my mum as a person and her family, and their positivity made a real impact. They spoke highly of the company they work for and the management team, which was also very reassuring. My sisters helped my mum arrange the care package and are also extremely pleased with the excellent service our mum is receiving. Although both my sisters visit regularly to help out, it’s reassuring for them to know that in between visits my mum is being so well cared for. The service also enables my mum to keep her independence, which is so important to her. Many thanks to the whole team at My Homecare Assistance.
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Review from Mike D (Brother of Client) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m delighted with the person-centred approach to my sister’s care. From the initial contact with the care co-ordinator, to the day-to-day support, I’m so happy that my sister has been at the heart of everything. She’s managing things better in the home and accessing the community, even going swimming
with carers. When my sister is happy, we’re happy as a family. Well done to all the staff and carers supporting my sister.
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Review from S M (Daughter-in-law of Client) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Homecare Assistance team provided top-quality palliative care for my mother-in-law. Every member of their team were highly skilled in bed rest care, promoted comfort and carried out personal care as well as pressure area care and care of her catheter. All staff were sensitive to the needs of my mother-in-law
and offered great support to the family when needed. This care was also arranged at very short notice as she wanted to be at home instead of in hospital. My Homecare Assistance made this happen.
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Review from A L (Client) published on 15 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints, every carer has been a pleasure to meet and has seen to my every need.
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Review from J B (Client) published on 12 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Have not been with My Homecare very long but I have been pleased with the professionalism and caring attitudes of all the regular carers who are always willing to do whatever I need to have done.
They do not rush me in the mornings which is when I need the most help and I very much appreciate that.
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Review from K R (Daughter-in-law of Client) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and communication.
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Review from Nancy R (Client) published on 6 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with nearly every carer I have had. My one and only complaint is when I don't get my appointed 7am call.
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Review from J B (Daughter of Client) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Halifax Team - My dad needed help with daily care. Some days he needed little assistance, others he needed more, which was there if he wanted it.
He also enjoyed the company of the carers who met him, good rapport.
The company were recommended to us and was able to start at very short notice, for
which we were grateful.


Thank you.

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Review from Mutaz N (Father of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son (who has autism) uses your services and recently moved into one of your homes from residential care.
The manager in charge and his team have been exceptional on how they managed the entire move from A to B with respect to his comfort and behavior. They payed attention to detail and ensured that
in each aspect of the move and his eventual settling was as smooth as possible.
As a parent, I am regularly being updated in his transition and daily reports. In fact, my son seems to be very happy in his new environment in large part thanks to the manager and his team; who understood him; his likes and dislikes so fast and effectively making him feel so comfortable and happy.
Well done to the manager and his team; I would say they are extremely caring and professional in their job.
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Review from M B (Client) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great company.
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Review from S G (Client) assisted by family/friend published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with the standard and continuity of care provided. On the whole, my call times are met (this is an important issue for me) although some morning calls can be late when certain carers attend. The carers are friendly, attentive and adaptable to my changing needs.
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Review from Elaine M (Daughter of Client) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Homecare are very professional in all that they do for Mam. They are polite and caring people. Mam is happy with the service given to her. We are kept informed of any changes.
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Review from L C (Client) assisted by family/friend published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the care is satisfactory. My main carer is very good and attends to my every need. The visiting carers seem to be in and out in no time and don't have time to talk.
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Review from W M (Client) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied with the carers that I am having, they are always on time, very helpful and they meet every need that I have. They are very caring and considerate, they chat and make me feel wanted. I can talk to them about any problems I may have and they try their very best to help me. I love them.
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Review from Neville P (Father of Client) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Upon meeting staff who were assigned to the care of my daughter (recovering from catatonia/mental health issues), I was impressed with their enthusiasm and professionalism. In the transitional stage between hospital and placement, the staff covered hospital duties 24/7 and went the extra mile to ensure
a smooth move into placement. You could see the positive effect this had on my daughter and helped with her rehabilitation and recovery. Upon placement, my daughter went from strength to strength up to the Christmas period and the My Homecare staff can take credit for this. The staff act with utmost professionalism and keep me updated in relation to my daughter's care and needs.
Recently, there has been one or two issues which have caused by my daughter but staff have maintained a strong support and hopefully, through our good liason and working together, we can move forward.
To conclude, I would state that the staff team from My Homecare have contributed greatly, putting a lot of time and effort in trying to make my daughter's rehabilitation a success. They have been professional, caring and have my daughter at the heart of their daily duties.
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Review from J J (Daughter of Client) published on 14 February 2022 Submitted via Website • Report
Overall Experience 3.0 out of 5
Whilst the carers themselves are excellent I have dropped the number of stars given as, even though being in place for 4 weeks, they aren't recording the correct allocated and paid for time against my mother's care. This means that they do not have time to shower her which is what we increased the time
for on two days.
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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for The Care and Support Group County Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for The Care and Support Group County Durham is calculated as follows: ( (22 Excellents x 5) + (8 Goods x 4) ) ÷ 30 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care and Support Group County Durham is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (4)

David

David Johnson

Job Title: CEO Joined: 2005

My name is David, and I am the Business Development Manager and proud owner of The Care and Support Group. With over 25 years of experience in directing care companies, I rebranded the company in early 2025 to better reflect our mission and values.


The Care and Support Group specialises in domiciliary care, with a strong commitment to supporting individuals with mental health challenges and learning disabilities. Our new name truly represents our dedication to providing compassionate and tailored care. If you’re wondering about the bumblebee images, they symbolise our incredibly hardworking care staff and managers—always buzzing with energy and dedication. We’d love to hear from you! Feel free to reach out via email on the contact page and share your thoughts.

Nicola

Nicola Taylor

Job Title: Director of Care Services Joined: 2020

I am the Director of Care Services for the Care and Support Group, and I am also Registered Manager for our County Durham Location. I oversee the delivery of domiciliary care services to both Adults and Children in their own homes. I support all locations with quality assurance, auditing and HR functions for the business.


Under my leadership, we have undergone inspections by the Care Quality Commission and various local authorities, which assessed us on safety, effectiveness, caring, responsiveness and leadership. The most recent inspection was in February 2025. I have an extensive background in Healthcare management, with a history of working in the sector for over 20 years, with 10 years of that being carried out in various management positions. I enjoy learning new skills and am constantly progressing myself with short training courses. Please contact me for any queries that you may have, and I will be more than happy to support where I can.

Darren

Darren Lowe

Job Title: Director of Support Services Joined: 2023

Darren Lowe is the L.D. Supported Living Service Manager for The Care and Support Group. He joined The Care and Support Group team in February 2023 and has grown our Supported Living side of the business to now providing over 7000 care hours a week.


Darren began his career in Care back in 2003, where he worked as a Residential Worker within Children’s Services in Durham. Darren’s career progressed over the years, and he became a Registered Manager in 2014 and during this time, managed his Team to be rated as Outstanding in all areas by Ofsted. 2016.


Darren took a sabbatical for a year in 2022 to focus on his family and well-being. Fast forward to February 2023, Darren was headhunted to join The Care and Support Group to lead and develop the LD side of the business. Darren has since been promoted to Service Manager company-wide to lead and develop our other locations, which cover Tyneside and Yorkshire. Darren has a passion for promoting person-centred care, restraint reduction and ensuring all of our service users live their best lives.

John

John Wilberforce

Job Title: Business Development Manager Joined: 2025

John has worked in the Care Sector for a little under 30 years now and joins us with a wealth of experience in helping people to grow their businesses across the UK. He has lots of experience in Domiciliary Care, Supported Living and Complex Care and lives in the North East.


In his spare time, John is a joint-owner of a local non-league football club and enjoys going to gigs and travelling to “off the beaten track” destinations.

Frequently Asked Questions about The Care and Support Group County Durham

What Type of Services does The Care and Support Group County Durham offer?

The Care and Support Group County Durham offers Home Care.

How many Carers does The Care and Support Group County Durham employ?

The Care and Support Group County Durham employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Care and Support Group County Durham to verify any information. View our terms and conditions. The Care and Support Group County Durham has an Enhanced Service - more info.