The Care and Support Group County Durham

The Royal, 1st Floor, 1 Front Street, Stanley DH9 0JQ
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8.0 65 Reviews
  • The Care and Support Group County Durham, Stanley
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Care Provided by The Care and Support Group County Durham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £15 – £27

Call times vary from a min 30 min calls to 24 hour care

These prices are only a guideline, please contact The Care and Support Group County Durham to find out the exact price for your requirements.

Contact The Care and Support Group County Durham to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact The Care and Support Group County Durham to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Nicola Taylor (Manager)
Are you the Owner/Manager of The Care and Support Group County Durham? View your Advertising Options

The Care and Support Group County Durham Reviews (65)

8.0

The Care and Support Group County Durham has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years.
Over all time The Care and Support Group County Durham has 65 reviews.

Overall Experience
  • 50
  • 12
  • 3
  • 0
  • 0
Date Published
  • 65
  • 0
  • 0
  • 2
  • 63
Reviewer Connection to The Care and Support Group County Durham
  • 30
  • 17
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 61-65
Review from Marilyn L (Client) published on 26 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The girls that come to my house are really good, they do not just help with small meals but they actually leave my rooms as they found them and give me help with my motivation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Neil M (Son of Client) published on 1 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very helpful but my mother doesn't always know what time they are coming.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Beth B (Daughter of Client) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had some dubious experiences with other care providers in the past, my mother and I have been pleasantly surprised by this company. Staff are unfailingly pleasant, for the most part very conscientious and extremely reliable. When a (minor) issue has arisen I have felt able to approach them about
the matter, which has always been immediately addressed and resolved. The carers are very professional, but also treat my mother was a human being and recognise the sensitive nature of the work and the importance of maintaining dignity. Highly recommended.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Melvyn B (Partner of Client) published on 15 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My partner has vascular dementia and it is better if she gets the same carers. My home care are doing that and it's a big help because it's better for my partner.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Winifred Pamela V (Client) published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent - staff 99% perfect but you always get the odd one who lets the side down. I can cope and deal with them. There are some very dedicated staff, where nothing is a trouble and I value them - they are carers in the full sense of the word. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for The Care and Support Group County Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for The Care and Support Group County Durham is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for The Care and Support Group County Durham is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

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