The Care and Support Group County Durham

The Royal, 1st Floor, 1 Front Street, Stanley DH9 0JQ
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9.2 65 Reviews
  • The Care and Support Group County Durham, Stanley
The Care and Support Group in County Durham provides tailored support to individuals with a wide range of needs, with a focus on promoting independence, dignity, and wellbeing. Their services are person-centred and designed to help people live fulfilling lives within their communities.

Core services include:

Supported Living: Helping individuals to live independently in their own homes or shared accommodation, with support that is flexible and responsive to their needs.

Residential Care: Safe, comfortable, and supportive living environments for people who require 24-hour care.

Domiciliary (Home) Care: Assistance with personal care, household tasks, and daily living activities to help people remain in their own homes.

Positive Behaviour Support (PBS): Specialist support for individuals with learning disabilities, autism, or behaviours that challenge, focusing on improving quality of life.

Community Support & Outreach: Enabling people to access community activities, education, employment, and social opportunities.

Respite Services: Short-term support to give family carers a break while ensuring their loved one is safe and supported.

Day Opportunities: Structured activities that promote skills development, confidence, and social connections.

Approach:

Person centred planning tailored to each individual’s needs and aspirations.

Skilled, compassionate staff trained in PBS and safeguarding.

Partnership working with families, local authorities, and health professionals.

Commitment to dignity, respect, and independence for all people they support.
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Care Provided by The Care and Support Group County Durham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £15 – £27

Call times vary from a min 30 min calls to 24 hour care

These prices are only a guideline, please contact The Care and Support Group County Durham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Nicola Taylor (Manager)

The Care and Support Group County Durham Reviews (65)

9.2

The Care and Support Group County Durham has a Review Score of 9.2 (9.233) out of 10, based on 5 reviews in the last 2 years.
Over all time The Care and Support Group County Durham has 65 reviews.

Overall Experience
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Date Published
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Reviewer Connection to The Care and Support Group County Durham
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Total of 65, showing 41-60
Review from Angela P (Daughter of Client) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has carers 3 times a week st the moment. She is a very independent 96-year-old but the carers have been sensitive to that and built a good relationship with her. They have been very reliable and friendly and my mother looks forward to their visits. Management is very good and easy to contact,
being flexible in changes we have had to make. I would thoroughly recommend My Homecare.
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Review from F B (Client) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are very helpful, they do whatever I need them to do. They are always cheerful. I enjoy the company.
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Review from Marilyn (Client) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with My Homecare Assistance for approximately 4 years. I have been a carer on and off for a lot of years. Then I became ill and had 2 or 3 other home care agencies. My Homecare Assistance is far superior, the carers are very friendly and supportive, and would help in any way. Also, if I
ever need to ring the office the people on the end of the phone are very helpful. I think I would be lost without them. Their confidentiality is second to none.
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Review from S S (Client) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good, great carers.
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Review from J B (Client) published on 5 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would highly recommend My Homecare Assistance to anyone. Everyone is very kind, helpful and reliable.
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Review from J J (Daughter of Client) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers look after my mam very well. She needs limited intervention and they appreciate that she was initially very reluctant to having care at home but she appreciates their visits and kindness now.
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Review from N P (Son of Client) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We live on a working farm so having My Homecare take care of my mother when I am bust, really helps us. They are friendly and help my mam get washed and dressed.
She enjoys their visits.
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Review from G Y (Daughter of Client) published on 11 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mam has been very happy with her regular carers. We feel especially happy when left during her sitting time.
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Review from E M (Daughter of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very kind to my mam. Her main carer comes most days so she is very comfortable with her. She is helped with bathing and put to bed/helped out of bed daily and other small tasks. Medication is administered safely. I am very satisfied. Thank you.
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Review from Wendy P (Wife of Client) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant service.
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Review from Malcolm M (Son of Client) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care of my mother by the girls to be very friendly. They all go the extra mile to ensure she is comfortable and settled before they leave. They are all very cheerful and chatty. The service of the company and all the carers are very professional and friendly.
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Review from Heather S (Client) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my first experience with the home care service and so far it's been a good one. I'm in fact delighted with the help I receive which is quite straight forward but quite straight forward, but quite essential to me. Helping me with putting on compression stockings which have become most difficult
recently due to osteoarthritis. The result has been remarkable. The assistants are pleasant, professional and friendly. I can't praise them enough well done!
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Review from Jean P (Client) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all members of the care team extremely good. Very reliable and timing of visits regular. They are most considerate at all times.
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Review from L L (Daughter of Client) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are excellent, professional, treat Mam with dignity, go above and beyond duty to ensure patients healthy and wellbeing. Great at keeping in touch with me and updating me in reference to any concerns. I have peace of mind in the knowledge that she is cared for by trustworthy, reliable carers.
You can't put a price on that! Would recommend 110% to anyone.
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Review from Amanda H (Daughter of Client) published on 25 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and if I ask for anything to be done, like urine test dropped to doctors, always done. My mother is happy with all the carers. The office is always helpful in providing rota and arranging anything I ask for.


The main carer goes out of her way to look after my mother, extremely happy

with what she does.
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Review from Barbara S (Client) published on 13 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all my carers very good, cheerful and very helpful and make me feel at ease when having my shower.
Often do dishes and make my coffees.
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Review from Stella H (Client) assisted by family/friend published on 11 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had very good service. All the staff are very friendly and caring. I look forward to them coming to see me.
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Review from Pam C (Client) published on 4 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are brilliant, they go above and beyond to ensure my needs are met.


They are cheerful and kind. I look forward to their visits.

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Review from Peter B (Husband of Client) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have an excellent team of carers who provide fantastic care for my wife who has Alzheimer's. The same team have been looking after my wife for some years which is a great help.
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Review from Enid F (Client) published on 18 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not manage without my girls. They are great.
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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for The Care and Support Group County Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for The Care and Support Group County Durham is calculated as follows: ( (22 Excellents x 5) + (8 Goods x 4) ) ÷ 30 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care and Support Group County Durham is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (4)

David

David Johnson

Job Title: CEO Joined: 2005

My name is David, and I am the Business Development Manager and proud owner of The Care and Support Group. With over 25 years of experience in directing care companies, I rebranded the company in early 2025 to better reflect our mission and values.


The Care and Support Group specialises in domiciliary care, with a strong commitment to supporting individuals with mental health challenges and learning disabilities. Our new name truly represents our dedication to providing compassionate and tailored care. If you’re wondering about the bumblebee images, they symbolise our incredibly hardworking care staff and managers—always buzzing with energy and dedication. We’d love to hear from you! Feel free to reach out via email on the contact page and share your thoughts.

Nicola

Nicola Taylor

Job Title: Director of Care Services Joined: 2020

I am the Director of Care Services for the Care and Support Group, and I am also Registered Manager for our County Durham Location. I oversee the delivery of domiciliary care services to both Adults and Children in their own homes. I support all locations with quality assurance, auditing and HR functions for the business.


Under my leadership, we have undergone inspections by the Care Quality Commission and various local authorities, which assessed us on safety, effectiveness, caring, responsiveness and leadership. The most recent inspection was in February 2025. I have an extensive background in Healthcare management, with a history of working in the sector for over 20 years, with 10 years of that being carried out in various management positions. I enjoy learning new skills and am constantly progressing myself with short training courses. Please contact me for any queries that you may have, and I will be more than happy to support where I can.

Darren

Darren Lowe

Job Title: Director of Support Services Joined: 2023

Darren Lowe is the L.D. Supported Living Service Manager for The Care and Support Group. He joined The Care and Support Group team in February 2023 and has grown our Supported Living side of the business to now providing over 7000 care hours a week.


Darren began his career in Care back in 2003, where he worked as a Residential Worker within Children’s Services in Durham. Darren’s career progressed over the years, and he became a Registered Manager in 2014 and during this time, managed his Team to be rated as Outstanding in all areas by Ofsted. 2016.


Darren took a sabbatical for a year in 2022 to focus on his family and well-being. Fast forward to February 2023, Darren was headhunted to join The Care and Support Group to lead and develop the LD side of the business. Darren has since been promoted to Service Manager company-wide to lead and develop our other locations, which cover Tyneside and Yorkshire. Darren has a passion for promoting person-centred care, restraint reduction and ensuring all of our service users live their best lives.

John

John Wilberforce

Job Title: Business Development Manager Joined: 2025

John has worked in the Care Sector for a little under 30 years now and joins us with a wealth of experience in helping people to grow their businesses across the UK. He has lots of experience in Domiciliary Care, Supported Living and Complex Care and lives in the North East.


In his spare time, John is a joint-owner of a local non-league football club and enjoys going to gigs and travelling to “off the beaten track” destinations.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Care and Support Group County Durham to verify any information. View our terms and conditions. The Care and Support Group County Durham has an Enhanced Service - more info.