The Care and Support Group County Durham

My mother has carers 3 times a week st the moment. She is a very independent 96-year-old but the carers have been sensitive to that and built a good relationship with her. They have been very reliable and friendly and my mother looks forward to their visits. Management is very good and easy to contact, being flexible in changes we have had to make. I would thoroughly recommend My Homecare.

My carers are very helpful, they do whatever I need them to do. They are always cheerful. I enjoy the company.

I have been with My Homecare Assistance for approximately 4 years. I have been a carer on and off for a lot of years. Then I became ill and had 2 or 3 other home care agencies. My Homecare Assistance is far superior, the carers are very friendly and supportive, and would help in any way. Also, if I ever need to ring the office the people on the end of the phone are very helpful. I think I would be lost without them. Their confidentiality is second to none.

Very good, great carers.

I would highly recommend My Homecare Assistance to anyone. Everyone is very kind, helpful and reliable.

The carers look after my mam very well. She needs limited intervention and they appreciate that she was initially very reluctant to having care at home but she appreciates their visits and kindness now.

She enjoys their visits.

Mam has been very happy with her regular carers. We feel especially happy when left during her sitting time.

The staff are all very kind to my mam. Her main carer comes most days so she is very comfortable with her. She is helped with bathing and put to bed/helped out of bed daily and other small tasks. Medication is administered safely. I am very satisfied. Thank you.

Brilliant service.

I find the care of my mother by the girls to be very friendly. They all go the extra mile to ensure she is comfortable and settled before they leave. They are all very cheerful and chatty. The service of the company and all the carers are very professional and friendly.

This is my first experience with the home care service and so far it's been a good one. I'm in fact delighted with the help I receive which is quite straight forward but quite straight forward, but quite essential to me. Helping me with putting on compression stockings which have become most difficult recently due to osteoarthritis. The result has been remarkable. The assistants are pleasant, professional and friendly. I can't praise them enough well done!

I have found all members of the care team extremely good. Very reliable and timing of visits regular. They are most considerate at all times.

Excellent service and if I ask for anything to be done, like urine test dropped to doctors, always done. My mother is happy with all the carers. The office is always helpful in providing rota and arranging anything I ask for.

The main carer goes out of her way to look after my mother, extremely happy with what she does.

Carers are excellent, professional, treat Mam with dignity, go above and beyond duty to ensure patients healthy and wellbeing. Great at keeping in touch with me and updating me in reference to any concerns. I have peace of mind in the knowledge that she is cared for by trustworthy, reliable carers. You can't put a price on that! Would recommend 110% to anyone.

Often do dishes and make my coffees.

I have had very good service. All the staff are very friendly and caring. I look forward to them coming to see me.

My carers are brilliant, they go above and beyond to ensure my needs are met.

They are cheerful and kind. I look forward to their visits.

I have an excellent team of carers who provide fantastic care for my wife who has Alzheimer's. The same team have been looking after my wife for some years which is a great help.

I could not manage without my girls. They are great.