The Care and Support Group County Durham

Very friendly staff, cheerful and happy with the service providing assistance with shower/changing clothes.

All carers treat my husband with respect and dignity. They carry out his care professionally and pleasantly. My husband looks forward to their visits as they are always very pleasant and friendly.

My Homecare provided client-centred care at home for my aunt which enabled her to stay at home, before going into a nursing home. They were very responsive in the office and kept me updated at all times. Would definitely recommend to other families.

All the women are very helpful and if anything is needed, it is no bother to them.

Whilst the carers are great and tend to my needs I have to start asking them to do things for me as at the minute I don't, I just say everything is fine even when it's not so they end up just emptying my bottle and going some days after 5 minutes.

All the carers are very helpful and caring. Their timekeeping is very good and much appreciated.

The care my grandmother has received from My Homecare (Glenfield branch) and it has been exceptional. It was a big decision for my mum and dad to accept help for their mum (my grandmother). The help and support they have received from this branch of social care has helped make that decision easier. We do not think that this aspect of care is valued enough in society, but hopefully, things will change as there are people out there who can enhance people's daily lives and we don't think you can put a price on that. The carers have been kind and considerate. If they cannot meet the expectations they will politely inform my mum, dad and grandmother. If there are any changes they are informed.

We can not thank you all enough for the help you have provided our family and wish you all the best and success for your future.

Thank you.

I can not praise the team enough who looked after my mam in her final days. The love and care they all gave her was amazing, they made me and my family’s life a lot easier at such a difficult time in our lives. Also, they were all very caring with me, my lovely dad (who is now unfortunately no longer with us) and the rest of my family. We couldn’t have asked for more from them, you should be so proud of all of them.

Thank you so much!

My mam has nothing but praise for her carers. She looks forward to them coming every day.

I am very satisfied with the care provided. Lovely staff, always friendly and very caring. The company is very accommodating if I need to change arrangements. I can't fault the service is anyway.

We would certainly recommend My Homecare to others as we feel it offers a friendly, efficient and affordable service. The individual carers we’ve found to be personable and organised, and whenever we’ve needed to speak with someone at the office they’ve also been great.

Love them to pieces.

I’ve received daily care from My Homecare Durham for several years now and I have found the management to be very helpful in accommodating and changes to my requirements, whether permanent or temporary. The individual carers have been well trained and do a great job. They are always prepared and happy to go that extra step to ensure clients are well looked after. During the recent pandemic, my carers have taken all possible precautions and always appear wearing the necessary and appropriate PPE. I can highly recommend the company and its staff without reservation.

My Homecare Assistance were a tremendous support to my family when urgent care was needed for my mum who has dementia. They listened and were able to give me some really good advice and support and when I met the team I felt really comfortable considering this was a stressful and emotional time. They talked to my mum like a person and was able to provide a night service carer who has been kind and patient with my mum and provided a really good report during her time with mum.

An excellent service all round when my father needed care at home. Friendly staff both in the office and assessment made them a pleasure to deal with. They were very flexible when the care needs intensified. I didn’t meet all the ladies who attended my father but he spoke highly of them. Thank you all for your help and kindness.

The carers are mostly kind but mistakes do happen with messages through the office not being passed on. Certain carers do much more than required by the job, such as tempting me to eat or drink. This I am grateful for.

We are relatively new to home care and have had a great experience to date. The staff (carers and administrators) have been professional and efficient, kind and helpful. It was a big step for Dad to get used to people coming into his home and My Homecare have made it straightforward. We have had a few small admin issues but they were sorted very quickly and easily.

I have used My Homecare for just over 1 year. After a few small issues, the management has provided me and my partner with the right person, this person is able to provide the best of care as the illness progresses. Could ask for nothing better.

I will be in touch with My Homecare Assistance to discuss my issues.