The Care and Support Group County Durham

The Royal, 1st Floor, 1 Front Street, Stanley DH9 0JQ
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9.2 65 Reviews
  • The Care and Support Group County Durham, Stanley
The Care and Support Group in County Durham provides tailored support to individuals with a wide range of needs, with a focus on promoting independence, dignity, and wellbeing. Their services are person-centred and designed to help people live fulfilling lives within their communities.

Core services include:

Supported Living: Helping individuals to live independently in their own homes or shared accommodation, with support that is flexible and responsive to their needs.

Residential Care: Safe, comfortable, and supportive living environments for people who require 24-hour care.

Domiciliary (Home) Care: Assistance with personal care, household tasks, and daily living activities to help people remain in their own homes.

Positive Behaviour Support (PBS): Specialist support for individuals with learning disabilities, autism, or behaviours that challenge, focusing on improving quality of life.

Community Support & Outreach: Enabling people to access community activities, education, employment, and social opportunities.

Respite Services: Short-term support to give family carers a break while ensuring their loved one is safe and supported.

Day Opportunities: Structured activities that promote skills development, confidence, and social connections.

Approach:

Person centred planning tailored to each individual’s needs and aspirations.

Skilled, compassionate staff trained in PBS and safeguarding.

Partnership working with families, local authorities, and health professionals.

Commitment to dignity, respect, and independence for all people they support.
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Care Provided by The Care and Support Group County Durham

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £15 – £27

Call times vary from a min 30 min calls to 24 hour care

These prices are only a guideline, please contact The Care and Support Group County Durham to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Nicola Taylor (Manager)

The Care and Support Group County Durham Reviews (65)

9.2

The Care and Support Group County Durham has a Review Score of 9.2 (9.233) out of 10, based on 5 reviews in the last 2 years.
Over all time The Care and Support Group County Durham has 65 reviews.

Overall Experience
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Date Published
  • 65
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Reviewer Connection to The Care and Support Group County Durham
  • 30
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Total of 65, showing 21-40
Review from D S (Granddaughter of Client) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my grandmother, from one member of staff in particular.
Very friendly staff, cheerful and happy with the service providing assistance with shower/changing clothes.
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Review from Maragret J (Wife of Client) published on 9 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers treat my husband with respect and dignity. They carry out his care professionally and pleasantly. My husband looks forward to their visits as they are always very pleasant and friendly.
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Review from Sarah L (Niece of Client) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Homecare provided client-centred care at home for my aunt which enabled her to stay at home, before going into a nursing home. They were very responsive in the office and kept me updated at all times. Would definitely recommend to other families.
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Review from P N (Client) published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the women are very helpful and if anything is needed, it is no bother to them.
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Review from Hugh A (Client) assisted by family/friend published on 1 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whilst the carers are great and tend to my needs I have to start asking them to do things for me as at the minute I don't, I just say everything is fine even when it's not so they end up just emptying my bottle and going some days after 5 minutes.
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Review from B M (Client) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers are very helpful and caring. Their timekeeping is very good and much appreciated.
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Review from Karen R (Granddaughter of Client) published on 1 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my grandmother has received from My Homecare (Glenfield branch) and it has been exceptional. It was a big decision for my mum and dad to accept help for their mum (my grandmother). The help and support they have received from this branch of social care has helped make that decision easier.
We do not think that this aspect of care is valued enough in society, but hopefully, things will change as there are people out there who can enhance people's daily lives and we don't think you can put a price on that. The carers have been kind and considerate. If they cannot meet the expectations they will politely inform my mum, dad and grandmother. If there are any changes they are informed.


We can not thank you all enough for the help you have provided our family and wish you all the best and success for your future.


Thank you.

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Review from Linda H (Daughter of Client) published on 19 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not praise the team enough who looked after my mam in her final days. The love and care they all gave her was amazing, they made me and my family’s life a lot easier at such a difficult time in our lives. Also, they were all very caring with me, my lovely dad (who is now unfortunately no longer
with us) and the rest of my family. We couldn’t have asked for more from them, you should be so proud of all of them.
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Review from Lynn O (Daughter of Client) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mum came to stay with us she was very unwell and needing two people to help her. The care manager visited to assess her needs and actually helped me to deliver the care Mum needed at that time as I was struggling to cope.
We immediately felt safe being cared for by the 2 ladies chosen to visit
Mum. It was a new experience for her needing help with day to day activities but she completely relaxed and allowed them to help.
As she's recovered, the requirement for two people was not necessary and this was reduced to one by the care manager.
They were responsive to any requests and have worked with me to get Mum back into her own home.
I am so grateful for the help and support they have offered. If I was allowed to use names I would sing their praises highly!
Thank you so much!
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Review from L K (Daughter of Client) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has nothing but praise for her carers. She looks forward to them coming every day.
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Review from J M (Client) assisted by family/friend published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care provided. Lovely staff, always friendly and very caring. The company is very accommodating if I need to change arrangements. I can't fault the service is anyway.
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Review from Christos W (Son of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would certainly recommend My Homecare to others as we feel it offers a friendly, efficient and affordable service. The individual carers we’ve found to be personable and organised, and whenever we’ve needed to speak with someone at the office they’ve also been great.
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Review from Michael B (Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love the carers. Brilliant service.
Love them to pieces.
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Review from Les C (Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’ve received daily care from My Homecare Durham for several years now and I have found the management to be very helpful in accommodating and changes to my requirements, whether permanent or temporary. The individual carers have been well trained and do a great job. They are always prepared and happy
to go that extra step to ensure clients are well looked after. During the recent pandemic, my carers have taken all possible precautions and always appear wearing the necessary and appropriate PPE. I can highly recommend the company and its staff without reservation.
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Review from Jane C (Daughter of Client) published on 20 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Homecare Assistance were a tremendous support to my family when urgent care was needed for my mum who has dementia. They listened and were able to give me some really good advice and support and when I met the team I felt really comfortable considering this was a stressful and emotional time. They
talked to my mum like a person and was able to provide a night service carer who has been kind and patient with my mum and provided a really good report during her time with mum.
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Review from Jim L (Son of Client) published on 21 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent service all round when my father needed care at home. Friendly staff both in the office and assessment made them a pleasure to deal with. They were very flexible when the care needs intensified. I didn’t meet all the ladies who attended my father but he spoke highly of them. Thank you all
for your help and kindness.
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Review from E P (Client) published on 30 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers are mostly kind but mistakes do happen with messages through the office not being passed on. Certain carers do much more than required by the job, such as tempting me to eat or drink. This I am grateful for.
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Review from N W (Daughter-in-law of Client) published on 23 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are relatively new to home care and have had a great experience to date. The staff (carers and administrators) have been professional and efficient, kind and helpful. It was a big step for Dad to get used to people coming into his home and My Homecare have made it straightforward. We have had a few
small admin issues but they were sorted very quickly and easily.
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Review from K A (Client) published on 20 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have used My Homecare for just over 1 year. After a few small issues, the management has provided me and my partner with the right person, this person is able to provide the best of care as the illness progresses. Could ask for nothing better.
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Review from Y S (Client) published on 18 March 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The service is OK, I am afraid there is only 1 carer that we have that is exceptional and goes above and beyond. It appears the rest only do the minimum and I do not like asking, because to me it would be common sense.
I will be in touch with My Homecare Assistance to discuss my issues.
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Current Review Score: 9.2 (9.233)

Overview of Review Score

The Review Score of 9.2 (9.233) out of 10 for The Care and Support Group County Durham is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.733 for The Care and Support Group County Durham is calculated as follows: ( (22 Excellents x 5) + (8 Goods x 4) ) ÷ 30 Ratings = 4.733
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Care and Support Group County Durham is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (8)

Meet the Team (4)

David

David Johnson

Job Title: CEO Joined: 2005

My name is David, and I am the Business Development Manager and proud owner of The Care and Support Group. With over 25 years of experience in directing care companies, I rebranded the company in early 2025 to better reflect our mission and values.


The Care and Support Group specialises in domiciliary care, with a strong commitment to supporting individuals with mental health challenges and learning disabilities. Our new name truly represents our dedication to providing compassionate and tailored care. If you’re wondering about the bumblebee images, they symbolise our incredibly hardworking care staff and managers—always buzzing with energy and dedication. We’d love to hear from you! Feel free to reach out via email on the contact page and share your thoughts.

Nicola

Nicola Taylor

Job Title: Director of Care Services Joined: 2020

I am the Director of Care Services for the Care and Support Group, and I am also Registered Manager for our County Durham Location. I oversee the delivery of domiciliary care services to both Adults and Children in their own homes. I support all locations with quality assurance, auditing and HR functions for the business.


Under my leadership, we have undergone inspections by the Care Quality Commission and various local authorities, which assessed us on safety, effectiveness, caring, responsiveness and leadership. The most recent inspection was in February 2025. I have an extensive background in Healthcare management, with a history of working in the sector for over 20 years, with 10 years of that being carried out in various management positions. I enjoy learning new skills and am constantly progressing myself with short training courses. Please contact me for any queries that you may have, and I will be more than happy to support where I can.

Darren

Darren Lowe

Job Title: Director of Support Services Joined: 2023

Darren Lowe is the L.D. Supported Living Service Manager for The Care and Support Group. He joined The Care and Support Group team in February 2023 and has grown our Supported Living side of the business to now providing over 7000 care hours a week.


Darren began his career in Care back in 2003, where he worked as a Residential Worker within Children’s Services in Durham. Darren’s career progressed over the years, and he became a Registered Manager in 2014 and during this time, managed his Team to be rated as Outstanding in all areas by Ofsted. 2016.


Darren took a sabbatical for a year in 2022 to focus on his family and well-being. Fast forward to February 2023, Darren was headhunted to join The Care and Support Group to lead and develop the LD side of the business. Darren has since been promoted to Service Manager company-wide to lead and develop our other locations, which cover Tyneside and Yorkshire. Darren has a passion for promoting person-centred care, restraint reduction and ensuring all of our service users live their best lives.

John

John Wilberforce

Job Title: Business Development Manager Joined: 2025

John has worked in the Care Sector for a little under 30 years now and joins us with a wealth of experience in helping people to grow their businesses across the UK. He has lots of experience in Domiciliary Care, Supported Living and Complex Care and lives in the North East.


In his spare time, John is a joint-owner of a local non-league football club and enjoys going to gigs and travelling to “off the beaten track” destinations.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Care and Support Group County Durham to verify any information. View our terms and conditions. The Care and Support Group County Durham has an Enhanced Service - more info.