Unit 2, Malt Kiln Cottages, Ripon HG4 1AE
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Home Care Providers Owned by The Care and Support Group in North Yorkshire
Home Care Providers Owned by The Care and Support Group
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The Care and Support Group Reviews in North Yorkshire (6)
Reviews posted for members of The Care and Support Group.
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Review of The Care and Support Group North Yorkshire from Fiona H (Daughter of Client) published on 16 September 2024 Submitted via Website•
Overall Experience
I am so grateful for the professional service given to my mum during her care with your company, every carer involved in my mum's care was capable, loving and kind, and I never doubted that Mum was being cared for to a high standard.
I am so grateful for the professional service given to my mum during her care with your company, every carer involved in my mum's care was capable, loving and kind, and I never doubted that Mum was being cared for to a high standard.
↩Reply from Louise Webster, senior carer at The Care and Support Group North Yorkshire
Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that your mum received the professional, loving, and high-standard care she deserved. Our team of carers is dedicated to providing compassionate and capable service, and it means a lot...
Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that your mum received the professional, loving, and high-standard care she deserved. Our team of carers is dedicated to providing compassionate and capable service, and it means a lot to us to know that their efforts made a positive impact on your mum's well-being. Your feedback is incredibly valuable and motivates us to continue delivering the best possible care.
Review of The Care and Support Group North Yorkshire from Philip T (Husband of Client) published on 29 August 2024 Submitted via Website•
Overall Experience
Your company have been coming to care for my wife since November 2023. All the carers showed great compassion, tenderness and professionalism and considered my wife's inability to move and possible pain. Even though she was very ill she usually greeted each carer with a smile. She wanted to be at...
Your company have been coming to care for my wife since November 2023. All the carers showed great compassion, tenderness and professionalism and considered my wife's inability to move and possible pain. Even though she was very ill she usually greeted each carer with a smile. She wanted to be at home and not go into a care home or hospice. Thank you so much as a company and please thank all the carers so much.
↩Reply from Louise Webster, snr carer at The Care and Support Group North Yorkshire
Thank you so much for your kind words and for taking the time to share your experience with My Homecare. We are deeply touched by your appreciation and are honoured to have been able to care for your wife during such a challenging time. Our team strives to provide compassionate, professional and...
Thank you so much for your kind words and for taking the time to share your experience with My Homecare. We are deeply touched by your appreciation and are honoured to have been able to care for your wife during such a challenging time. Our team strives to provide compassionate, professional and personalised care and it means the world to us to know that we were able to make a positive difference in your wife's life. We will certainly pass on your gratitude to all the carers who had the privilege of supporting her. Your wife's strength and her ability to greet our carers with a smile, despite her illness is truly inspiring. We are grateful that we could help fulfil her wish to remain at home, surrounded by the comfort and familiarity she cherished. Thank you once again for your kind words and for entrusting us with your wife's care.
Review of The Care and Support Group North Yorkshire from T B (Daughter of Client) published on 25 June 2024 Submitted via Website•
Overall Experience
My Homecare provides good quality care to my mum. But not only are they there for Mum but Dad too in his caring role. I feel confident they are ok knowing My Homecare is visiting and giving them reassurance. It gives Dad confidence knowing they are visiting and can support him to look after Mum in...
My Homecare provides good quality care to my mum. But not only are they there for Mum but Dad too in his caring role. I feel confident they are ok knowing My Homecare is visiting and giving them reassurance. It gives Dad confidence knowing they are visiting and can support him to look after Mum in their own home.
↩Reply from Louise Webster, Senior carer at The Care and Support Group North Yorkshire
Thank you for sharing your experience with My Homecare. We are delighted to know that our team has been there for both your mum and dad, providing reassurance and support. It is heartwarming to hear that your dad feels confident knowing they are visiting and assisting in caring for your mum at home.
Review of The Care and Support Group North Yorkshire from D B (Husband of Client) published on 14 May 2024 Submitted via Website•
Overall Experience
Very good and a big help in the morning when I am doing other things.
The carers are very friendly and helpful.
The carers are very friendly and helpful.
The only problem that I have had is when they come too early and I have not been notified of the change in time.
Very good and a big help in the morning when I am doing other things.
The carers are very friendly and helpful.
The carers are very friendly and helpful.
The only problem that I have had is when they come too early and I have not been notified of the change in time.
↩Reply from Louise Webster, Senior carer at The Care and Support Group North Yorkshire
Thank you for sharing your feedback! It's great to hear that the carers have been friendly and helpful. I apologise for any inconvenience caused by early visits without prior notification. We appreciate your input and will work on improving our communication regarding appointment times. If you have any further concerns, please don't hesitate to reach out.
Review of The Care and Support Group North Yorkshire from Victoria W (Client / Service User) published on 12 March 2024 Submitted via Website•
Overall Experience
My husband is my sole carer so when he suddenly had to go into hospital care had to be arranged for me and I was lucky enough to get My Homecare. I was very apprehensive as my care does involve very personal care... I need not have worried at all, as all the carers that came treated me with the...
My husband is my sole carer so when he suddenly had to go into hospital care had to be arranged for me and I was lucky enough to get My Homecare. I was very apprehensive as my care does involve very personal care... I need not have worried at all, as all the carers that came treated me with the greatest care, respect and humanity, and never once did I feel embarrassed... Thank you My Homecare, I cannot sing your praises enough, you're brilliant. Thank you for all your kindness and care.
↩Reply from Louise Webster, Senior Carer at The Care and Support Group North Yorkshire
Thank you for sharing your heartfelt experience with us! It's heartwarming to hear that our team at My Homecare provided you with exceptional care, treating you with respect and kindness. We understand that personal care can be sensitive, and we're committed to ensuring our clients feel comfortable...
Thank you for sharing your heartfelt experience with us! It's heartwarming to hear that our team at My Homecare provided you with exceptional care, treating you with respect and kindness. We understand that personal care can be sensitive, and we're committed to ensuring our clients feel comfortable and dignified throughout the process. Your kind words mean a lot to us, and we're grateful for the opportunity to support you during a challenging time.
Review of The Care and Support Group North Yorkshire from A M (Brother of Client) published on 9 May 2022 Submitted via Postal Card•
Overall Experience
Communication with My Homecare Harrogate has been very good throughout. The review yesterday went well with good understanding on both sides.
Communication with My Homecare Harrogate has been very good throughout. The review yesterday went well with good understanding on both sides.
↩Reply from Sarah Kemp, Care Manager at The Care and Support Group North Yorkshire
Thank you for the wonderful review and for taking the time to share your feedback. Our priority is customer service and we are ecstatic that we met that mark! The team enjoys visiting your brother and we are thankful to have a great working relationship with you and your daughter.
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