Aston Home Care Ltd

Copthall House, King Street, Newcastle-under-Lyme ST5 1EL
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9.4 30 Reviews
  • Aston Home Care Ltd, Newcastle-under-Lyme
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

On application

These prices are only a guideline, please contact Aston Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Aston Home Care Ltd

Person in charge

  • Emmaleigh Mcgaw (Manager)
Are you the Owner/Manager of Aston Home Care Ltd? View your Advertising Options

Aston Home Care Ltd Reviews (30)

9.4

Aston Home Care Ltd has a Review Score of 9.4 (9.360) out of 10, based on 15 reviews in the last 2 years.
Over all time Aston Home Care Ltd has 30 reviews.

Overall Experience
  • 18
  • 10
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Date Published
  • 30
  • 2
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  • 15
  • 15
Reviewer Connection to Aston Home Care Ltd
  • 10
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  • 5
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Total of 30, showing 1-20
Review from Steph C (Daughter of Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I must admit how hard it is to move to council funded homecare help, and that as a loving daughter, it's hard to not have control over a loved ones care. I would have to say that the ladies that helped mum were absolutely lovely, kind and respectful at all times. Sometimes call timings could be alittle
out of line but they mostly listened to family and adapted their care to what the family wanted. I have encountered bureaucracy with other care firms and lack of common sense...especially the council assessors, but the ladies from Aston Newcastle-under-Lyme were lovely and deserve a thank you...even though I was hard work at times. Thank you ladies. X
Reply from Mahbub Rahman, Directer at Aston Home Care Ltd

We thank you for allowing us to support your Mum, we know how difficult it is to allow others into the home and trust them with your loved ones and we are so happy you felt she was safe in our hands. We appreciate the lovely feedback and will ensure we pass this on to the staff involved in your mums care.

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Review from Lindsey E (Daughter of Client) published on 24 March 2025 Submitted via Website • Report
Overall Experience 2.0 out of 5
We have used this agency mainly for breakfast and medication calls for my elderly Mom since beginning of January. Calls should be 9 am and 8 pm for 30 minutes. They are regularly late, most mornings it is beyond 10 am when they arrive, by which time my Mom has done her own breakfast. I've reported
this on the Home Care App and also phoned them on numerous occasions, but it falls on deaf ears. There is never any communication from them when problems have arisen. The updated notes they write on the App are inaccurate and on occasions make little sense. The length of visits are very rarely 30 minutes even though their notes say otherwise. Since fitting a Ring Doorbell we have been able to monitor this closely. One evening visit lasted 8 minutes even though the Carer reported otherwise. On another occasion my Mom's Medisafe was left wide open and was discovered by a family member after the Carer had left. Terrible service, our last visit will be 16th March.
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Review from Amanda P (Mother of Client) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the service received all staff very polite, caring and professional.
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Review from Liam C (Friend of Client) published on 10 May 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely atrocious service. Not one of their carers can understand basic English. Their notes are ridiculous and horribly inaccurate. No one in their office pays any attention to concerns raised and have already been reported to the CQC.
Reply from Mahbub Rahman, Manager at Aston Home Care Ltd

Thank you for your feedback Liam, I'm sorry to hear about your disappointment, it is uncommon as you can see from other reviews. We are surprised to hear concerns regarding communication especially looking at the records of compliments that were passed on by the client regarding staff members who supported your friend. In regards to documentation (or Notes) we continually audit these and am again surprised as they seem in-depth and detailed but we will take this on board. We apologise that you felt face-to-face visits from the Management along with responses through emails were not sufficient for you. Once again, we are very sorry that you feel the experience did not meet your expectations and wish you well for the future.

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Review from F R (Client) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are amazing. They have helped with my independence and help me live a normal life.
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Review from Robert D (Client) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are good and they give me a service with respect and dignity. I am happy with care company.
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Review from Graham S (Husband of Client) published on 18 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always on time and do a very good job for my wife.
Reply from Mahbub Rahman, Manager at Aston Home Care Ltd

Thank you so much for your wonderful feedback. You both are really good, all our carers love to go to your house.

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Review from Jane T (Wife of Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aston Home Care workers are both friendly and professional in their care of my husband. They are all very polite to me.
We welcome them all into our home anytime.
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Review from R W (Wife of Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Aston Home Care has cared for my husband in a very caring and personal way. He is treated in a respectful way and they are very aware of his special needs and problems. He enjoys them coming in.
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Review from Alan H (Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers, brilliant care and attention.
Always polite, happy, smiling, nothing is too much trouble for them.
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Review from C R (Wife of Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carer who comes gives excellent service to my husband with dementia. He comes faithfully and has a gentle, kind manner.
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Review from S U (Wife of Client) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, all staff have been pleasant and respectful to my husband and myself and have carried out their duties in a caring manner.
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Review from C H (Mother of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
A very good, reliable, friendly service. The carers are respectful and take care of my relative. They are very helpful and go the extra mile to provide a great experience. I would recommend using this company.
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Review from K W (Wife of Client) published on 30 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the services. Carers are well trained and they adhere to the time schedule. My husband is very happy with the services of the company, I would highly recommend this company, they have made our living at home much more convenient.
Reply from Mahbub Rahman, Directer at Aston Home Care Ltd

Thank you so much for the wonderful review. We will pass this across the board. And will make sure we provide excellent care for your loved one.

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Review from P S (Wife of Client) published on 8 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Times when carer is able to attend do vary. This can be problematic for other members of the household. This can be understandable when the carer has other clients but can create difficulties in the household.
As the wife of the client, it is difficult to deal with changes in carers. It would be appreciated
if changes could be kept to a minimum. Also if a big change in time is expected each morning, could be advised by telephone as early as possible.
Reply from Mahbub Rahman, Directer at Aston Home Care Ltd

Thank you for your feedback and we will be looking into those areas of concern you mentioned. Also, call me if you need any assistance.

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Review from Victor P (Client) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service I receive is well balanced and caters for all emergencies.
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Review from Doreen D (Client) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am fully satisfied with the care and with the carers who attend to my needs. I appreciate the contact with someone every morning and evening, it is so friendly and so nice to be able to have a chat, as otherwise, I would not have company every day. I only see my daughter and son-in-law once a week.
Therefore my heartfelt appreciation is profound, thank you all for your support.
Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you so much for your review. I will pass on your comments to the team who I'm sure will be very happy to hear them. As always, if you need anything further please contact the team for assistance. I look forward to chatting with you soon.

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Review from Ted P (Partner of Client) published on 8 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner who is 90 left hospital early in the year and I became her carer. Although I am now 97 I am active but I asked Aston Care to supply a carer for an hour every morning to get her showered and dressed, ready for the day. The service was perfect but ended when she returned to hospital for a month.
She came home unable to walk or go upstairs with a hospital bed in the lounge. The NHS provided 2 carers 4 times a day who were excellent nurses but they arrived at any time that suited their overstretched company, twice at nearly 11 pm! Now we pay Aston Home Care to provide the same service and we are very happy again, the girls come at the required times. They are always happy, optimistic, caring and looking for helpful things they can do, even volunteering to do jobs for me if they have time. They are all full of fun but respectful and the house often rings with laughter. I can phone their management at any time day or night, who are always helpful.
Reply from Kerri Farrington, Director at Aston Home Care Ltd

Hi Ted, you have made my day! It's so lovely to receive such an uplifting review. I will pass your comments on to Management and the team, I'm sure they will be delighted to hear your positive overview of their care. I look forward to looking after your partner for many many years to come.

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Review from H S (Daughter of Client) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been with Aston Home Care for 12 months now. Care services to Woodseaves are few and far between, so I am extremely grateful that I found this company. Mum is seen by a different number of carers, both male and female, who are all very kind and mindful of Mum's needs. Mum has been unable to
walk for some 18 months now, which is very frustrating for her, so just having someone to pop in 4 times a day to see to her needs is a godsend. The staff are always on hand and ensure that her medication is ordered and collected for me. Without Aston Home Care Mum would not have been able to stay in her home of 70 years.
Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you for your review. All carers have great things to say about Mum and her wonderful character. A pleasure to look after her and discuss the weather!

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Review from G S (Client) assisted by family/friend published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The ladies who come to care for me are all lovely. They do their job with sensitivity and a smile - they make me laugh.
Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you for your review and feedback. I will let the management and care team know your thoughts. You are a pleasure to look after.

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Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Aston Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.360 for Aston Home Care Ltd is calculated as follows: ( (62 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 89 Ratings = 4.36
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aston Home Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Aston Home Care Ltd

What Type of Services does Aston Home Care Ltd offer?

Aston Home Care Ltd offers Home Care.

How many Carers does Aston Home Care Ltd employ?

Aston Home Care Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Aston Home Care Ltd to verify any information. View our terms and conditions. Aston Home Care Ltd has an Basic Service - more info.