Aston Home Care Ltd

Copthall House, King Street, Newcastle-under-Lyme ST5 1EL
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9.4 30 Reviews
  • Aston Home Care Ltd, Newcastle-under-Lyme
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £20

On application

These prices are only a guideline, please contact Aston Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Aston Home Care Ltd

Person in charge

  • Emmaleigh Mcgaw (Manager)
Are you the Owner/Manager of Aston Home Care Ltd? View your Advertising Options

Aston Home Care Ltd Reviews (30)

9.4

Aston Home Care Ltd has a Review Score of 9.4 (9.360) out of 10, based on 15 reviews in the last 2 years.
Over all time Aston Home Care Ltd has 30 reviews.

Overall Experience
  • 18
  • 10
  • 0
  • 1
  • 1
Date Published
  • 30
  • 2
  • 2
  • 15
  • 15
Reviewer Connection to Aston Home Care Ltd
  • 10
  • 8
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Michelle S (Client) published on 1 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
As soon as Aston Care took over my care from the previous company it's been a breath of fresh air since the first carer came to see me. Very caring and helpful, and very efficient including the office staff. I have not had care before but I have found it extremely helpful and a necessity. No problems
worth reporting and long may we continue.
Reply from Kerri Farrington, Director at Aston Home Care Ltd

Hi Michelle, thank you for your review. It's so lovely to hear you're happy with your care. I will pass your comments on to the care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C T (Son of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with the care given to my father. The staff are caring and attentive. Always asking what additional tasks need doing to ensure my father is comfortable and extremely well cared for. All staff are extremely pleasant and helpful.
Reply from Charlotte Cunningham, Marketing and Client Relations Manager at Aston Home Care Ltd

Thank you for your lovely review. We are all so pleased that you and your father are happy with the care that we provide! I will be sure to pass on your review to all the staff!

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Stella W (Client) published on 24 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally on time, efficient, good care.
Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your review! We do our best to ensure staff are on time and provide the best standards of care possible. We are pleased you are happy with your care from us!

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Cheryl S (Wife of Client) published on 2 February 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband got to a stage where he needed care in the home as he was suffering from a terminal cancer. We were lucky that Aston Care had capacity to take him onto their books. Sadly he only used their care for one month before he died in hospital after contracting coronavirus after an admission for
blood transfusions. He developed a friendship with his regular carer who went beyond our expectations. It was a relief for us that he had continuity of care, except for her time off. We were pleased with this company's schedule flexibility to fit in with family visits. All in all, we had no complaints and would like to wish this fledgeling company all good wishes for the future.
Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your lovely review, Cheryl. Your husband was a lovely client and our carers thought he was a great man, his friendship meant the world to our carers!

  • Staff
  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from G W (Client) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Once we could have the same carer each time it was much more convenient and satisfactory for us. We appreciate all they do and always accommodated our needs when we contacted the Aston office.
Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your review! We are so pleased you are happy with the care provided. We do try and keep the continuity of carers as best we can. I will make sure your review is passed onto all the care staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J D (Wife of Client) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are pleasant. No problems and attentive to the patient.
Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your review! We appreciate you taking the time to feedback our care service and are so pleased you are happy with the care you are receiving!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E P (Son of Client) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Entrusting a very close relative to the care of a third party can be a stressful and upsetting process, both for the person requiring the care but also any wider support network/family. However, in my experience, this is a situation Aston Home Care approach with great sensitivity, real compassion and
huge expertise. Having been fortunate enough to have a relationship with them for a considerable period of time it is clear they are underpinned by an experienced and knowledgable managerial team and a very efficient and well organised back-office function. The care provided is extremely reliable, considerate personalised and of high quality. The care team are well trained, always friendly, helpful and obliging and communicate well in all aspects. I would highly recommend them.
Reply from Charlotte Cunningham, Marketing Manager at Aston Home Care Ltd

Thank you for your lovely review! We are so pleased you are very happy with the care service we are providing! I will make sure you review is passed to the carers.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Stuart E (Client) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very good, but expensive compared to others. Had lots of carers in - all do the job to a good standard/treat with dignity but would prefer to stick to the same carer if possible.
Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you for your review, I believe there is now continuity of Carers in place. We can not always guarantee the same Carer due to days off etc but have noted and endeavour to continue with the continuity.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Daughter of Client) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found managerial staff very helpful re receiving Mum's care needs and following my requests for specific interventions when required.
My mum reports that carers who visit are pleasant and helpful.
Reply from Kerri Farrington, Director at Aston Home Care Ltd

Thank you for taking the time to review. Mum is a pleasure to look after, I will relay your comments back to her care staff.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila (Daughter of Client) published on 21 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a bad experience with another provider I contacted Aston Home Care to provide care for my dad. Right from my initial inquiry the staff have demonstrated a very caring and compassionate approach. They have given an excellent level of support to both me and my dad. They always provide a consistent
high level of professional care. The staff are always happy and help to brighten my dad's day.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.4 (9.360)

Overview of Review Score

The Review Score of 9.4 (9.360) out of 10 for Aston Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.360 for Aston Home Care Ltd is calculated as follows: ( (62 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) + (5 Poors x 2) + (6 Very Poors x 1) ) ÷ 89 Ratings = 4.36
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Aston Home Care Ltd is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2025

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (0)

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