Endless Love Healthcare Services has a Review Score of 10 (9.954) out of 10, based on 11 reviews in the last 2 years. Over all time Endless Love Healthcare Services has 22 reviews.
Overall Experience
17
5
0
0
0
Date Published
22
2
7
11
11
Reviewer Connection to Endless Love Healthcare Services
6
6
3
3
1
1
1
1
Total of 22, showing 21-22
Review from M G (Client) published on 31 May 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
Endless Love Healthcare provides an excellent service to me. Have been punctual, willing and cheerful at all times.
Reply from Endless Love Healthcare Team at Endless Love Healthcare Services
Thank you so much for your generous comments about our lovely team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A S (Client) published on 20 May 2019
Submitted via Postal Card • Report
Overall Experience5.0 out of 5
My experience with endless love is very good as I have trouble with my back and my sister has trouble with balance so we find cleaning very hard and the person who comes to us does a great job.
Reply from Endless Love Healthcare Team at Endless Love Healthcare Services
Thank you so much for your kind words, it is always a pleasure to receive positive feedback from our clients and family.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Current Review Score: 10.0 (9.954)
Overview of Review Score
The Review Score of 10 (9.954) out of 10 for Endless Love Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.
The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.954 for Endless Love Healthcare Services is calculated as follows:
(
(62 Excellents x 5)
+
(3 Goods x 4)
)
÷ 65 Ratings = 4.954
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews
(1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Endless Love Healthcare Services is based on 11 Positive Reviews in the last 24 months and is calculated as follows:
3
+
0.5
+
0.5
+
0.25
+
0.25
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
1 Jul 2023
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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