Poole Home Care Ltd

What a fantastic company My 96 year old mum was not the easiest to look after but the Poole Homecare team did a fantastic job Always punctual , always very caring , and extremely professional. The charges were I thought extremely reasonable. If I ever need care for myself or any of my loved ones I will be picking up the phone to Poole Homecare

From the very beginning with the first meeting with Sam the kindness shown from all was amazing. Can't thank them enough

Not one member of the team has made us feel uncomfortable and they really do seem to care. I cannot recommend them highly enough.

Thank you so very much to you all for your care and compassion and I am more than happy to recommend you to future clients.

Absolutely fantastic company. PHC have looked after my dad for nearly 2 years. All of the staff and the owners are so lovely, caring, kind and professional. We have used other care companies over the past 10 years and PHC are the best. We cannot fault them. The care my dad received was perfect, this meant Dad could stay in his own home right until the end, which was very important to him. It wasn't just Dad who got well looked after, we as a family did too. Thank you.

From Sarah and the rest of the Gavin family x

Highly Recommended - Truly Caring and Professional Service

Poole Home Care are an exceptional care provider who genuinely go above and beyond for their clients. Their team show real compassion, professionalism, and dedication in everything they do. They take the time to interact meaningfully with clients, building trust and companionship rather than simply providing practical support.

It's clear that they truly care about the people they look after and always strive to make a positive difference in their daily lives. Their communication is excellent, and they are responsive, reliable, and consistently go the extra mile.

I would not hesitate to recommend Poole Home Care to anyone looking for a caring, trustworthy, and high-quality home care service.

Poole Home Care have been looking after my Mum for the best part of two years now, after her discharge from hospital following a fall which has left her with a broken arm. The agency were originally recommended to me by a friend whose father had been looked after by them. I cannot fault the standard of their care. All the staff are very friendly, willing, obliging, and capable, whether it be the office staff or the carers who visit Mum. Nothing seems too much trouble for them. They all have a very positive attitude to work. Mum enjoys the visits from the carers and as she loves to have a chat, she has got to know some of them really well, so much so that they have become more like friends to her than carers. The visits help to break up Mum's day and improves her mood and in so doing gives me peace of mind that she is being looked after really well.

The carers care for my mother (late stage dementia) with empathy, kindness and a 'can do' attitude. My mother is content and happy.

I would have no hesitation in recommending Poole Home Care to anyone who feels they need that extra help, their professionalism and friendliness have been a lifeline for my mother.

I would, and have, recommend the company without hesitation.

Poole H C have visited Dad for over a year and we are so happy with the care,service,communication, knowledge and flexibility. He can have off days, sometimes wanders but the staff manage this and it's easy to get in contact to update. They are flexible, understanding, knowledgable and Dad benefits greatly from this. They respond to queries and requests effectively and when we experience glitches they always do their utmost to accommodate. The changes that came with dementia were quite overwhelming at first but as time has gone on I now know I have people in this with me, with Dads wishes and safety at the centre of it all. On top of the day to day they are employed for there is always someone with a bit of advice for problems that crop up as the carers have seen it all. I am not local to Dad and it is lovely to have peace of mind that he not only has multiple visits to take care of his day to day needs but that he has that contact, some conversation and any issues are flagged up fast

Due to my Dad's poor health and mobility it had become necessary to get another carer to work with our current carer. Poole Home Care were recommended to us and I am so pleased that they were. They have been coming to us for about a month now and have been absolutely wonderful to have around .Every single one of the carers who come through our doors are extremely respectful of my Dad despite his disabilities, they almost become members of our family with their dedicated car. It really does help. They have been so helpful to my Mum and work really well with our carer who has been with us over 4 years, looking after my Dad as his Alzheimer's worsened. My Dad cannot do anything for himself, yet somehow there is such a degree of dignity given to him and for that, Mum and I cant praise them enough. It is not an easy process to have our loved ones cared for but I can highly recommend the team at Poole Home Care, they are professional, tender when needed, friendly, everything that you want

We would thoroughly recommend them.

The carers always treat you with respect

I am eternally grateful for everyone at Poole Home Care and I can't believe how lucky we were to find such an amazing team! Thank you!

This family firm needs nothing but the highest praise and I would recommend them to anyone who would like to get in touch with me. Just ask for my phone number.

I cannot recommend Poole Home Care more to anyone who needs or whose loved one may need care. They are run by the two kindest and most knowledgeable people in this sector I have ever met. We have experience and clear comparisons as we used other care agencies before finding Poole Home Care and found them by recommendation from satisfied clients' families. Each and every one of their staff truly cared for my mum in every way possible and she cared for them too. They maintained not just her personal care, medicines and nutrition but also her emotions. They respected are dignity and protected her emotionally. Additionally, they cared about me as a family member which was at times invaluable. Her home was filled with laughter when the care team visited and she was able to remain at home until a natural end because of the team. This was her greatest wish and could not have been achieved without them. I will be eternally grateful to Poole Home Care for their professional care and respect.

The Manager and his staff were always contactable, Mum had regular updates to her care plans based on her changing needs. I can't speak highly enough of the care she received, hence why I have given them 5* experience.

I do trust them to care well for my Mum.