Poole Home Care Ltd

3 Elizabeth House, 40 Lagland Street, Poole BH15 1QG
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9.8 17 Reviews
  • Poole Home Care Ltd, Poole
Poole Home Care Ltd is a friendly and dedicated domiciliary care agency, proudly supporting individuals in and around Poole who may be facing challenges due to age, disability, or health conditions. Established with the mission to provide compassionate, high-quality care, the agency is committed to being available 24 hours a day to meet the needs of its service users.

As an independent care provider, Poole Home Care Ltd delivers one-to-one care within the comfort and familiarity of each individual's home. Services are tailored especially for those who are physically frail, housebound, or in need of support with daily living and personal care. Every member of the care team is carefully selected, fully trained, and experienced in providing specialist support with empathy and professionalism.

Care is available to both private individuals and through public sector referrals. A thorough care assessment is carried out to ensure each person’s unique needs are fully understood and met. This may include input from a Local Authority Care Manager.

The agency operates within a 7-mile radius of Poole, serving communities in Broadstone, Oakdale, Parkstone, Lilliput, Sandbanks, Canford Cliffs, Canford Heath, Sterte, Ashley Cross, Westbourne, and Branksome.

Poole Home Care Mission & Values

Poole Home Care Ltd is committed to delivering a comprehensive, person-centred care service that enhances quality of life while promoting dignity, independence, and respect. Every care plan is designed to be flexible, efficient, and responsive—ensuring that each service user receives support that is tailored to their individual needs and preferences.

At the heart of everything they do is a genuine commitment to providing care that not only supports daily living, but also brings comfort, reassurance, and peace of mind to both service users and their families.

Care Provided by Poole Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £32
  • Weekly Live-in Care Fees: £1900 – £2500

For Bank Holidays, Christmas Day, Boxing Day and News Years Day fees will be classed as double time. Our fees are payable each two weeks and you are expected to make this payment within 7 days of receiving invoice.


A MILEAGE CHARGE OF 6% IS PAYABLE FORTNIGHTLY IN ADDITION TO THE TOTAL CARE COST.

These prices are only a guideline, please contact Poole Home Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Poole Home Care Ltd

Person in charge

  • Samuel Sanders / Lauren Daniels (Registered Manager)
9.8

Poole Home Care Ltd has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years.
Over all time Poole Home Care Ltd has 17 reviews.

Overall Experience
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Total of 17, showing 1-17
Review from Angela A (Daughter of Client) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my Dad's poor health and mobility it had become necessary to get another carer to work with our current carer. Poole Home Care were recommended to us and I am so pleased that they were. They have been coming to us for about a month now and have been absolutely wonderful to have around .Every
single one of the carers who come through our doors are extremely respectful of my Dad despite his disabilities, they almost become members of our family with their dedicated car. It really does help. They have been so helpful to my Mum and work really well with our carer who has been with us over 4 years, looking after my Dad as his Alzheimer's worsened. My Dad cannot do anything for himself, yet somehow there is such a degree of dignity given to him and for that, Mum and I cant praise them enough. It is not an easy process to have our loved ones cared for but I can highly recommend the team at Poole Home Care, they are professional, tender when needed, friendly, everything that you want
Reply from Poole Home Care, Sam Sanders at Poole Home Care Ltd

Thank you so much for your kind and thoughtful words. It truly means a great deal to our whole team to know that we've been able to make a positive difference for your dad and family. We understand how important it is to feel trust and comfort when inviting carers into your home, and we're honoured that you've allowed us to be part of your dad's care alongside your long-term carer.
Our team takes great pride in providing compassionate, respectful, and dignified care for every individual we support, and your feedback is a wonderful reflection of their dedication, we're grateful to be working with such a caring family and will continue doing everything we can to support you all.
With appreciation,
The Poole Home Care Team

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Review from Nicola W (Daughter-in-law of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the staff very friendly, helpful, kind and caring.


The team are happy to assist with any questions we have and always keep client records updated.


We would thoroughly recommend them.

Reply from Poole Home Care, Sam Sanders at Poole Home Care Ltd

Thank you so much for taking the time to leave such a lovely review. We truly appreciate your kind words and are so pleased to hear that you're happy with the care and support we provide.Our team takes great pride in delivering compassionate, reliable, and person-centred care, so it really means a lot to know that our efforts are making a difference.Thank you again for your trust and for allowing us to be part of your care journey - it's an absolute privilege to support your family.With warm regards,The Poole Home Care Team

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Review from Austin S (Client) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have a fairly complex home with multiple bedding options and cutlery etc and all the carers try to get it right if in doubt a quick were does this go works well
All the carers are very polite and friendly and usually have time to chat which is just as important the work that they do
the office
staff are also good at letting you know if there is an delay and in an emergency are willing to help with the care.
The carers always treat you with respect
Reply from Poole Home Care, Manager at Poole Home Care Ltd

Ahh thank you, Austin, for taking the time to write such a lovely review!It's really lovely to hear that you enjoy the chats - I know the carers enjoy them just as much as you do. From reviewing the gadgets and kitchen appliances to learning new food recipes (and even the occasional cook-off!), it's always a pleasure. We also really appreciate your kind words about both the carers and our office team. We do our best to keep things running smoothly, and it's so rewarding to know that it's making a difference.Thanks again.

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Review from Aron L (Nephew of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly cannot recommend them Poole Home Care enough! Such an amazing team!


We needed a care team to care for my Aunt of 86 years old with poor mobility, risk of fall and dementia. She needed multiple visits a day - Someone recommended Poole Home Care and from the very start, myself and my family

knew we were in safe hands.


They quickly identified how stressed we all were and immediately stepped in with expert care, recommendations, suggestions and logistical and moral support.


Through this whole experience my Aunt's dignity was protected and she was treated with nothing but respect. Every member of their team were positive, patient, kind and caring.


I am eternally grateful for everyone at Poole Home Care and I can't believe how lucky we were to find such an amazing team! Thank you!

Reply from Poole Home Care, Manager at Poole Home Care Ltd

Thank you so much for taking the time to share your experience with Poole Home Care. It truly warms our hearts to hear that we were able to make a positive difference during such an important time for you and your Aunt.We understand how overwhelming it can be to care for a loved one with complex needs, and we're so glad that our team could provide not only expert care but also the support and peace of mind you needed. It's incredibly meaningful to hear that your Aunt's dignity was preserved and that she received the respect and care she deserved.We are grateful for your kind words and for entrusting us with such an important role in your family's life. Please know that we're always here for you and your Aunt-don't hesitate to reach out if you need anything further.Wishing you all the best,

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Review from Peter S (Partner of Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife having had Covid and suffering for about the last four years unable to stand has been looked after by a team of amazingly kind staff. Two staff four times a day when nothing was too much trouble, keeping her clean and tidy and always having a laugh and a sing-song and a smile, and if needed
in a hurry would always try be available.
This family firm needs nothing but the highest praise and I would recommend them to anyone who would like to get in touch with me. Just ask for my phone number.
Reply from Poole Home Care, Manager at Poole Home Care Ltd

Thank you so much for the kind lovely words. I will pass this on to the team. All of us at PHC really miss our visits and you both and I hope you know we are only a phone call away, should you ever need anything. Hope all the family is well and please take care of yourself.

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Review from Laura K (Daughter of Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Poole Home Care more to anyone who needs or whose loved one may need care. They are run by the two kindest and most knowledgeable people in this sector I have ever met. We have experience and clear comparisons as we used other care agencies before finding Poole Home Care and found
them by recommendation from satisfied clients' families. Each and every one of their staff truly cared for my mum in every way possible and she cared for them too. They maintained not just her personal care, medicines and nutrition but also her emotions. They respected are dignity and protected her emotionally. Additionally, they cared about me as a family member which was at times invaluable. Her home was filled with laughter when the care team visited and she was able to remain at home until a natural end because of the team. This was her greatest wish and could not have been achieved without them. I will be eternally grateful to Poole Home Care for their professional care and respect.
Reply from Poole Home Care, Manager at Poole Home Care Ltd

Hi Laura, thank you so much for your kind words. Mum was just one of a kind and we all truly miss her. I hope you and the family are well, please pop in next time you are down as it would be lovely to see you again. Take care.

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Review from Susan A (Daughter of Client) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care was recommended to me when my mother needed help with her personal care between October 2021 and March 2024.
The staff were always professional, and very caring doing all they could to make her life more comfortable.
Mum looked forward to the visits, the family appreciated all the
staff did and knew she was in good safe hands.
The Manager and his staff were always contactable, Mum had regular updates to her care plans based on her changing needs. I can't speak highly enough of the care she received, hence why I have given them 5* experience.
Reply from Poole Home Care, Manager at Poole Home Care Ltd

Thank you for your kind words and support over the years. We appreciate the teamwork and you assisted us with making sure Mum's care needs were being met and the standard of care being delivered was of a high standard, so thank you to you also.

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Review from Catherine F (Daughter of Client) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care put caring at the top of the list. They have a lot of experienced carers who adapt to my mum's changing needs and are always kind and thoughtful about their care provision and responsive and adaptable to any changing needs. We have been with them for several years and my Mum has made
good relationships with her carers, many of whom have worked with Poole Home Care for many years and that makes such a difference.
I do trust them to care well for my Mum.
Reply from Poole Home Care, Manager at Poole Home Care Ltd

Your words will mean a lot to the team as they do to us. Thank you for the feedback and your continual trust in Poole Home Care. Thank you for working with the team as your support has been invaluable also.

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Review from D G (Nephew of Client) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt lives on her own and will be 94 years old this year. She has the start of dementia and it is difficult for her to cook, clean and look after the house and herself. Got in touch with Poole Home Care and the staff have been first class in looking after my aunt. I live 200 miles from my aunt and
on a recent visit found Aunty in good spirits with the house really clean and tidy. All the staff were friendly and professional.
Reply from Poole Home Care, Sam Sanders (Manager) at Poole Home Care Ltd

Thank you so much for taking the time to review. Feedback is the only way to improve our services and we appreciate the time taken.
It was so lovely to finally meet you and it was also so appreciated of you to take the time out of your holiday to come to the office and finally put a face to the name. It’s all down to teamwork so we also thank you for all your support and assistance in helping us provide the best care we can. Hopefully we will continue to work in partnership and only hope to see you again soon.

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Review from Lisa S (Daughter of Client) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care are simply the most caring, sympathetic, professional, loving team you could ever wish to have looking after your loved ones. Seeking help through our doctors we were very fortunate to hear of Poole Home Care and their incredible team. Most adults that need care often find it so hard
to adapt to accepting strangers into their homes. It’s a very upsetting time with losing their independence but with Poole Home Care, the team very quickly became like family to us. Hospital visits, change of mobility, day trips, medical assistance, and even late-night advice. Dad's wicked sense of humour and the banter they all shared with him was priceless. He looked forward to each visit and he felt safe as he was in loving hands. It was always his wish to remain in his own home and Poole Home Care made that happen right up to his passing this year. I only say that if you are lucky enough to have Poole Home Care in your life, your loved ones will find the later years a lot easier. Thank you.
Reply from Poole Home Care, Manager at Poole Home Care Ltd

What lovely feedback. It was our pleasure getting to know you, Dad and the family. Together we made a great team. Thank you for supporting us also. You and Dad made it that little bit easier on us all, and that was and always is appreciated. Dad remains in our thoughts always and we send our prayers to you and yours.

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Review from Helen P (Daughter of Client) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We consider ourselves very lucky to have found Poole Home Care to care for our Dad. The whole team provided excellent care and attention and we wouldn’t hesitate to recommend them. We were impressed with not only the level of personal care they gave to our Dad but also how well they helped take care
of his home. They were so responsive and really eased the pressure on us as a family. Dad was able to stay at home which was something he really wanted. We are so grateful to the manager and the team.
Reply from Poole Home Care, Field Care Supervisor at Poole Home Care Ltd

Thank you very much, Helen, for taking the time to leave us a review. It was an absolute pleasure looking after Dad over the past few months, and we thank you and your family for your continued support throughout.

We wish you and your family all the very best and if we can be of any further help in the near future, then please do not hesitate to contact us.

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Review from Carol F (Daughter of Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care started caring for my mother in late January 2021. I cannot put into words how loving and caring everyone has been to my Mother who died at home in April 2022. Not just to my mother but to my father also. Nothing was too much trouble and each and everyone was so gentle and loving with
them both. Most of all, my mother never lost her sense of humour and they joined in and encouraged the laughter and banter on every visit.
Reply from Poole Home Care, Field Care Supervisor at Poole Home Care Ltd

Thank you very much for taking the time to leave us a review, Carol. Once again, on behalf of all the team here at Poole Home Care, we would like to take this opportunity to say a very big thank you for choosing our services.
It was an absolute pleasure looking after Mum over the past year, and we thank you and your Dad for your continued support throughout. I will most certainly share your feedback with the team and we wish you and your family all the very best.

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Review from Katie H (Granddaughter of Client) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past 6 months, Poole Home Care have been in caring for my grandparents. They have done a fantastic job right to the very end. Nothing has been too much trouble, they have stood by us with palliative care needs even stepping in at night when we couldn’t find cover ourselves. They are an amazing
team and really do go the extra mile. The carers knew my nan loved music so would play one of her favourite songs for her every day, they took time to learn my granddad's favourite joke, how many care company’s go that extra stretch? Cannot recommend this company enough and it’s been a pleasure having them there with us through all the ups and downs.
Reply from Poole Home Care, Field Care Supervisor at Poole Home Care Ltd

Thank you very much for taking the time to write us a review. It is really appreciated by all the team here at Poole Home Care and helps us to continually improve our services for all our clients and their families. As previously mentioned, it was an absolute pleasure looking after Mum and Dad over the past 6 months and we really valued your continued support throughout as a family. As always, we will most certainly share your feedback with all the team, and we wish you and your family all the very best.

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Review from Nicholas H (Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Inspired me to start going outside again. Organised everything in my life beautifully, so I can upkeep it. Whereas I didn't care or even think of cleaning in-between visits, a tip each time, now I clean enough between visits to keep up.
I have done some more self-care, Aided my decision to never self-harm
again.
Manager to get me out to buy a new sofa. Massive thank you.
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Review from Debbie S (Daughter of Client) published on 2 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would just like to leave a big thank you for all the great care given to my mum.
Ever since her care started over a year ago and throughout the Covid time, you all went above and beyond to make sure she had everything she needed, especially as it was difficult to see her at times, as I was shielding
myself at the time.
Again, a big thanks for all your care, compensation and kindness.
If I was asked to recommend a good care service; it will be yours without a doubt.
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Review from Susan H (Daughter of Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this agency and have only high praise. My mother has recently died but over the 18 months they cared for her the service was second to none. From the owners/managers to the carers that arrive at the door they are kind, considerate and exceptionally helpful. Nothing was ever too much trouble
and they were always happy to go that extra mile. I could not have done it without them.
My mother called them her angels and I am ever grateful for the care they provided. 10/10. So if you are looking for a service - have confidence that you have found the right place here.
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Review from Astrid K (Wife of Client) published on 5 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was suffering from metastatic cancer and had carers four times a day until his death in November.
I cannot fault anyone of those concerned in his care.
Their professionalism was only surpassed by the consideration, cheerfulness and ability to bring comfort to a man in the last months of
his life.
They all deserve the highest commendation.
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Poole Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Poole Home Care Ltd is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Poole Home Care Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Poole Home Care Ltd

What Type of Services does Poole Home Care Ltd offer?

Poole Home Care Ltd offers Home Care.

How many Carers does Poole Home Care Ltd employ?

Poole Home Care Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Poole Home Care Ltd to verify any information. View our terms and conditions. Poole Home Care Ltd has an Enhanced Service - more info.