Poole Home Care Ltd

3 Elizabeth House, 40 Lagland Street, Poole BH15 1QG
Review Us
10 25 Reviews
  • Poole Home Care Ltd, Poole
Poole Home Care Ltd is a friendly and dedicated domiciliary care agency, proudly supporting individuals in and around Poole who may be facing challenges due to age, disability, or health conditions. Established with the mission to provide compassionate, high-quality care, the agency is committed to being available 24 hours a day to meet the needs of its service users.

As an independent care provider, Poole Home Care Ltd delivers one-to-one care within the comfort and familiarity of each individual's home. Services are tailored especially for those who are physically frail, housebound, or in need of support with daily living and personal care. Every member of the care team is carefully selected, fully trained, and experienced in providing specialist support with empathy and professionalism.

Care is available to both private individuals and through public sector referrals. A thorough care assessment is carried out to ensure each person’s unique needs are fully understood and met. This may include input from a Local Authority Care Manager.

The agency operates within a 7-mile radius of Poole, serving communities in Broadstone, Oakdale, Parkstone, Lilliput, Sandbanks, Canford Cliffs, Canford Heath, Sterte, Ashley Cross, Westbourne, and Branksome.

Poole Home Care Mission & Values

Poole Home Care Ltd is committed to delivering a comprehensive, person-centred care service that enhances quality of life while promoting dignity, independence, and respect. Every care plan is designed to be flexible, efficient, and responsive—ensuring that each service user receives support that is tailored to their individual needs and preferences.

At the heart of everything they do is a genuine commitment to providing care that not only supports daily living, but also brings comfort, reassurance, and peace of mind to both service users and their families.
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Care Provided by Poole Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £32
  • Weekly Live-in Care Fees: £1900 – £2500

For Bank Holidays, Christmas Day, Boxing Day and News Years Day fees will be classed as double time. Our fees are payable each two weeks and you are expected to make this payment within 7 days of receiving invoice.


A MILEAGE CHARGE OF 6% IS PAYABLE FORTNIGHTLY IN ADDITION TO THE TOTAL CARE COST.

These prices are only a guideline, please contact Poole Home Care Ltd to find out the exact price for your requirements.

Contact Poole Home Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Poole Home Care Ltd to get a personalised quote.

Good to Know

Owner

  • Poole Home Care Ltd
  • Privately Owned

Person in Charge

  • Samuel Sanders / Lauren Daniels (Registered Manager)

Poole Home Care Ltd Reviews (25)

10

Poole Home Care Ltd has a Review Score of 10 (10.000) out of 10, based on 16 reviews in the last 2 years.
Over all time Poole Home Care Ltd has 25 reviews.

Overall Experience
  • 25
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Date Published
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  • 16
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Reviewer Connection to Poole Home Care Ltd
  • 16
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Total of 25, showing 1-20
Review from Sallyann S (Daughter of Client) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely fantastic company. PHC have looked after my dad for nearly 2 years. All of the staff and the owners are so lovely, caring, kind and professional. We have used other care companies over the past 10 years and PHC are the best. We cannot fault them. The care my dad received was perfect, this
meant Dad could stay in his own home right until the end, which was very important to him. It wasn't just Dad who got well looked after, we as a family did too. Thank you.
Reply from Lauren Daniels, Manager at Poole Home Care Ltd
Thank you so much for your beautiful words. It has truly been an honor for all of us at PHC to care for your dad over the past two years. We are so glad we could help him stay in his own home, exactly…read more
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Review from S F (Daughter of Client) published on 6 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nothing was too much trouble for Abbie, Kelly, Sam and team at Poole home care. They adapted to the growing needs for my dad and we were very grateful. They showed that they really cared about him too which was very comforting for us.
Thankyou for everything !
From Sarah and the rest of the Gavin
family x
Reply from Poole Home Care, Manager at Poole Home Care Ltd
Thank you so much for your lovely message. The whole team often spoke so warmly about your dad, and it was an absolute privilege to care for him. We're so glad that we could make things a little…read more
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Review from Jane W (Power of Attorney of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly Recommended - Truly Caring and Professional Service


Poole Home Care are an exceptional care provider who genuinely go above and beyond for their clients. Their team show real compassion, professionalism, and dedication in everything they do. They take the time to interact meaningfully with

clients, building trust and companionship rather than simply providing practical support.


It's clear that they truly care about the people they look after and always strive to make a positive difference in their daily lives. Their communication is excellent, and they are responsive, reliable, and consistently go the extra mile.


I would not hesitate to recommend Poole Home Care to anyone looking for a caring, trustworthy, and high-quality home care service.

Reply from Poole Home Care, Manager at Poole Home Care Ltd
On behalf of Poole Home Care, I'd like to thank you for sharing such a thoughtful and detailed review. It's clear that the team's compassion, dedication, and personal approach have made an impact.…read more
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Review from Pauline D (Daughter of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care have been looking after my Mum for the best part of two years now, after her discharge from hospital following a fall which has left her with a broken arm. The agency were originally recommended to me by a friend whose father had been looked after by them. I cannot fault the standard
of their care. All the staff are very friendly, willing, obliging, and capable, whether it be the office staff or the carers who visit Mum. Nothing seems too much trouble for them. They all have a very positive attitude to work. Mum enjoys the visits from the carers and as she loves to have a chat, she has got to know some of them really well, so much so that they have become more like friends to her than carers. The visits help to break up Mum's day and improves her mood and in so doing gives me peace of mind that she is being looked after really well.
Reply from Poole Home Care, Manager at Poole Home Care Ltd
We're delighted to hear that your mum has built such lovely connections with our carers and that the visits bring her comfort and companionship. Knowing that our support gives you peace of mind is…read more
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Review from Catherine F (Daughter of Client) published on 3 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the initial assessment meeting, some months ago, until now I have nothing but praise for Poole Home Care.
Staff within the office and the carers are friendly, profesional, efficient and helpful.
The carers care for my mother (late stage dementia) with empathy, kindness and a 'can do' attitude.
My mother is content and happy.
Reply from Poole Home Care, Manager at Poole Home Care Ltd
We're so touched by your wonderful feedback - thank you for taking the time to share it with us. It means a great deal to know that both you and your mother have had such a positive experience with…read more
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Review from B C (Daughter of Client) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Poole Home Care team have provided aid for my mother since December 2024 and I am very happy with the service their staff and the office offer. My mother became a widow in February 2025 and their cheerfulness, patience and kindness have been such a help to her as she adjusts to being on her own
despite her reluctance and difficult persona.
I would have no hesitation in recommending Poole Home Care to anyone who feels they need that extra help, their professionalism and friendliness have been a lifeline for my mother.
Reply from Poole Home Care, Sam Sanders at Poole Home Care Ltd
Thank you so much for sharing such a heartfelt review. We are truly touched by your kind words. It has been our privilege to support your mum through this difficult time, and we're so pleased to know…read more
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Review from Lisa M (Daughter of Client) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were extremely lucky to find Poole Home Care to look after Mum nearly two years ago. With Dad now needing a little help, they have encompassed his needs seamlessly. They have been extraordinarily helpful, caring, adaptable and professional from day one.


The carers bring sunshine into the house

with every visit.


The office team are more than helpful. They juggle visits at the last minute should things change at home and they have an endless knowledge and understanding of difficult situations.


I would, and have, recommend the company without hesitation.

Reply from Poole Home Care, Sam Sanders at Poole Home Care Ltd
Thank you so much for your kind and thoughtful words. It means the world to us to know that weve been able to make a positive difference for both your mum and dad over the past two years.

Our…read more
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Review from Sarah D (Daughter of Client) published on 20 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole H C have visited Dad for over a year and we are so happy with the care,service,communication, knowledge and flexibility. He can have off days, sometimes wanders but the staff manage this and it's easy to get in contact to update. They are flexible, understanding, knowledgable and Dad benefits
greatly from this. They respond to queries and requests effectively and when we experience glitches they always do their utmost to accommodate. The changes that came with dementia were quite overwhelming at first but as time has gone on I now know I have people in this with me, with Dads wishes and safety at the centre of it all. On top of the day to day they are employed for there is always someone with a bit of advice for problems that crop up as the carers have seen it all. I am not local to Dad and it is lovely to have peace of mind that he not only has multiple visits to take care of his day to day needs but that he has that contact, some conversation and any issues are flagged up fast
Reply from Poole Home Care, Sam Sanders at Poole Home Care Ltd
Thank you so much for taking the time to share such a heartfelt review. It truly means a great deal to all of us at Poole Home Care to know that our care and support have made a positive difference…read more
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Review from Angela A (Daughter of Client) published on 17 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to my Dad's poor health and mobility it had become necessary to get another carer to work with our current carer. Poole Home Care were recommended to us and I am so pleased that they were. They have been coming to us for about a month now and have been absolutely wonderful to have around .Every
single one of the carers who come through our doors are extremely respectful of my Dad despite his disabilities, they almost become members of our family with their dedicated car. It really does help. They have been so helpful to my Mum and work really well with our carer who has been with us over 4 years, looking after my Dad as his Alzheimer's worsened. My Dad cannot do anything for himself, yet somehow there is such a degree of dignity given to him and for that, Mum and I cant praise them enough. It is not an easy process to have our loved ones cared for but I can highly recommend the team at Poole Home Care, they are professional, tender when needed, friendly, everything that you want
Reply from Poole Home Care, Sam Sanders at Poole Home Care Ltd
Thank you so much for your kind and thoughtful words. It truly means a great deal to our whole team to know that we've been able to make a positive difference for your dad and family. We understand…read more
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Review from Nicola W (Daughter-in-law of Client) published on 16 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have always found the staff very friendly, helpful, kind and caring.


The team are happy to assist with any questions we have and always keep client records updated.


We would thoroughly recommend them.

Reply from Poole Home Care, Sam Sanders at Poole Home Care Ltd
Thank you so much for taking the time to leave such a lovely review. We truly appreciate your kind words and are so pleased to hear that you're happy with the care and support we provide.Our team…read more
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Review from Austin S (Client) published on 7 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have a fairly complex home with multiple bedding options and cutlery etc and all the carers try to get it right if in doubt a quick were does this go works well
All the carers are very polite and friendly and usually have time to chat which is just as important the work that they do
the office
staff are also good at letting you know if there is an delay and in an emergency are willing to help with the care.
The carers always treat you with respect
Reply from Poole Home Care, Manager at Poole Home Care Ltd
Ahh thank you, Austin, for taking the time to write such a lovely review!It's really lovely to hear that you enjoy the chats - I know the carers enjoy them just as much as you do. From reviewing the…read more
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Review from Aron L (Nephew of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly cannot recommend them Poole Home Care enough! Such an amazing team!


We needed a care team to care for my Aunt of 86 years old with poor mobility, risk of fall and dementia. She needed multiple visits a day - Someone recommended Poole Home Care and from the very start, myself and my family

knew we were in safe hands.


They quickly identified how stressed we all were and immediately stepped in with expert care, recommendations, suggestions and logistical and moral support.


Through this whole experience my Aunt's dignity was protected and she was treated with nothing but respect. Every member of their team were positive, patient, kind and caring.


I am eternally grateful for everyone at Poole Home Care and I can't believe how lucky we were to find such an amazing team! Thank you!

Reply from Poole Home Care, Manager at Poole Home Care Ltd
Thank you so much for taking the time to share your experience with Poole Home Care. It truly warms our hearts to hear that we were able to make a positive difference during such an important time for…read more
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Review from Peter S (Partner of Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife having had Covid and suffering for about the last four years unable to stand has been looked after by a team of amazingly kind staff. Two staff four times a day when nothing was too much trouble, keeping her clean and tidy and always having a laugh and a sing-song and a smile, and if needed
in a hurry would always try be available.
This family firm needs nothing but the highest praise and I would recommend them to anyone who would like to get in touch with me. Just ask for my phone number.
Reply from Poole Home Care, Manager at Poole Home Care Ltd
Thank you so much for the kind lovely words. I will pass this on to the team. All of us at PHC really miss our visits and you both and I hope you know we are only a phone call away, should you ever…read more
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Review from Laura K (Daughter of Client) published on 15 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Poole Home Care more to anyone who needs or whose loved one may need care. They are run by the two kindest and most knowledgeable people in this sector I have ever met. We have experience and clear comparisons as we used other care agencies before finding Poole Home Care and found
them by recommendation from satisfied clients' families. Each and every one of their staff truly cared for my mum in every way possible and she cared for them too. They maintained not just her personal care, medicines and nutrition but also her emotions. They respected are dignity and protected her emotionally. Additionally, they cared about me as a family member which was at times invaluable. Her home was filled with laughter when the care team visited and she was able to remain at home until a natural end because of the team. This was her greatest wish and could not have been achieved without them. I will be eternally grateful to Poole Home Care for their professional care and respect.
Reply from Poole Home Care, Manager at Poole Home Care Ltd
Hi Laura, thank you so much for your kind words. Mum was just one of a kind and we all truly miss her. I hope you and the family are well, please pop in next time you are down as it would be lovely to…read more
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Review from Susan A (Daughter of Client) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care was recommended to me when my mother needed help with her personal care between October 2021 and March 2024.
The staff were always professional, and very caring doing all they could to make her life more comfortable.
Mum looked forward to the visits, the family appreciated all the
staff did and knew she was in good safe hands.
The Manager and his staff were always contactable, Mum had regular updates to her care plans based on her changing needs. I can't speak highly enough of the care she received, hence why I have given them 5* experience.
Reply from Poole Home Care, Manager at Poole Home Care Ltd
Thank you for your kind words and support over the years. We appreciate the teamwork and you assisted us with making sure Mum's care needs were being met and the standard of care being delivered was…read more
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Review from Catherine F (Daughter of Client) published on 8 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care put caring at the top of the list. They have a lot of experienced carers who adapt to my mum's changing needs and are always kind and thoughtful about their care provision and responsive and adaptable to any changing needs. We have been with them for several years and my Mum has made
good relationships with her carers, many of whom have worked with Poole Home Care for many years and that makes such a difference.
I do trust them to care well for my Mum.
Reply from Poole Home Care, Manager at Poole Home Care Ltd
Your words will mean a lot to the team as they do to us. Thank you for the feedback and your continual trust in Poole Home Care. Thank you for working with the team as your support has been invaluable…read more
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Review from D G (Nephew of Client) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt lives on her own and will be 94 years old this year. She has the start of dementia and it is difficult for her to cook, clean and look after the house and herself. Got in touch with Poole Home Care and the staff have been first class in looking after my aunt. I live 200 miles from my aunt and
on a recent visit found Aunty in good spirits with the house really clean and tidy. All the staff were friendly and professional.
Reply from Poole Home Care, Sam Sanders (Manager) at Poole Home Care Ltd
Thank you so much for taking the time to review. Feedback is the only way to improve our services and we appreciate the time taken.
It was so lovely to finally meet you and it was also so…read more
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Review from Lisa S (Daughter of Client) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care are simply the most caring, sympathetic, professional, loving team you could ever wish to have looking after your loved ones. Seeking help through our doctors we were very fortunate to hear of Poole Home Care and their incredible team. Most adults that need care often find it so hard
to adapt to accepting strangers into their homes. It’s a very upsetting time with losing their independence but with Poole Home Care, the team very quickly became like family to us. Hospital visits, change of mobility, day trips, medical assistance, and even late-night advice. Dad's wicked sense of humour and the banter they all shared with him was priceless. He looked forward to each visit and he felt safe as he was in loving hands. It was always his wish to remain in his own home and Poole Home Care made that happen right up to his passing this year. I only say that if you are lucky enough to have Poole Home Care in your life, your loved ones will find the later years a lot easier. Thank you.
Reply from Poole Home Care, Manager at Poole Home Care Ltd
What lovely feedback. It was our pleasure getting to know you, Dad and the family. Together we made a great team. Thank you for supporting us also. You and Dad made it that little bit easier on us…read more
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Review from Helen P (Daughter of Client) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We consider ourselves very lucky to have found Poole Home Care to care for our Dad. The whole team provided excellent care and attention and we wouldn’t hesitate to recommend them. We were impressed with not only the level of personal care they gave to our Dad but also how well they helped take care
of his home. They were so responsive and really eased the pressure on us as a family. Dad was able to stay at home which was something he really wanted. We are so grateful to the manager and the team.
Reply from Poole Home Care, Field Care Supervisor at Poole Home Care Ltd
Thank you very much, Helen, for taking the time to leave us a review. It was an absolute pleasure looking after Dad over the past few months, and we thank you and your family for your continued…read more
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Review from Carol F (Daughter of Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care started caring for my mother in late January 2021. I cannot put into words how loving and caring everyone has been to my Mother who died at home in April 2022. Not just to my mother but to my father also. Nothing was too much trouble and each and everyone was so gentle and loving with
them both. Most of all, my mother never lost her sense of humour and they joined in and encouraged the laughter and banter on every visit.
Reply from Poole Home Care, Field Care Supervisor at Poole Home Care Ltd
Thank you very much for taking the time to leave us a review, Carol. Once again, on behalf of all the team here at Poole Home Care, we would like to take this opportunity to say a very big thank you…read more
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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Poole Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Poole Home Care Ltd is calculated as follows: ( (96 Excellents x 5) ) ÷ 96 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Poole Home Care Ltd is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Poole Home Care Ltd

What Type of Services does Poole Home Care Ltd offer?

Poole Home Care Ltd offers Home Care.

How many Carers does Poole Home Care Ltd employ?

Poole Home Care Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Poole Home Care Ltd to verify any information. View our terms and conditions. Poole Home Care Ltd has an Enhanced Service - more info.