Poole Home Care Ltd

3 Elizabeth House, 40 Lagland Street, Poole BH15 1QG
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9.9 27 Reviews
  • Poole Home Care Ltd, Poole
Poole Home Care Ltd is a friendly and dedicated domiciliary care agency, proudly supporting individuals in and around Poole who may be facing challenges due to age, disability, or health conditions. Established with the mission to provide compassionate, high-quality care, the agency is committed to being available 24 hours a day to meet the needs of its service users.

As an independent care provider, Poole Home Care Ltd delivers one-to-one care within the comfort and familiarity of each individual's home. Services are tailored especially for those who are physically frail, housebound, or in need of support with daily living and personal care. Every member of the care team is carefully selected, fully trained, and experienced in providing specialist support with empathy and professionalism.

Care is available to both private individuals and through public sector referrals. A thorough care assessment is carried out to ensure each person’s unique needs are fully understood and met. This may include input from a Local Authority Care Manager.

The agency operates within a 7-mile radius of Poole, serving communities in Broadstone, Oakdale, Parkstone, Lilliput, Sandbanks, Canford Cliffs, Canford Heath, Sterte, Ashley Cross, Westbourne, and Branksome.

Poole Home Care Mission & Values

Poole Home Care Ltd is committed to delivering a comprehensive, person-centred care service that enhances quality of life while promoting dignity, independence, and respect. Every care plan is designed to be flexible, efficient, and responsive—ensuring that each service user receives support that is tailored to their individual needs and preferences.

At the heart of everything they do is a genuine commitment to providing care that not only supports daily living, but also brings comfort, reassurance, and peace of mind to both service users and their families.
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Care Provided by Poole Home Care Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £32
  • Weekly Live-in Care Fees: £1900 – £2500

For Bank Holidays, Christmas Day, Boxing Day and News Years Day fees will be classed as double time. Our fees are payable each two weeks and you are expected to make this payment within 7 days of receiving invoice.


A MILEAGE CHARGE OF 6% IS PAYABLE FORTNIGHTLY IN ADDITION TO THE TOTAL CARE COST.

These prices are only a guideline, please contact Poole Home Care Ltd to find out the exact price for your requirements.

Contact Poole Home Care Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Poole Home Care Ltd to get a personalised quote.

Good to Know

Owner

  • Poole Home Care Ltd
  • Privately Owned

Person in Charge

  • Samuel Sanders / Lauren Daniels (Registered Manager)

Poole Home Care Ltd Reviews (27)

9.9

Poole Home Care Ltd has a Review Score of 9.9 (9.941) out of 10, based on 18 reviews in the last 2 years.
Over all time Poole Home Care Ltd has 27 reviews.

Overall Experience
  • 27
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  • 0
  • 0
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Date Published
  • 27
  • 13
  • 14
  • 18
  • 9
Reviewer Connection to Poole Home Care Ltd
  • 18
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Helen P (Daughter of Client) published on 27 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We consider ourselves very lucky to have found Poole Home Care to care for our Dad. The whole team provided excellent care and attention and we wouldn’t hesitate to recommend them. We were impressed with not only the level of personal care they gave to our Dad but also how well they helped take care
of his home. They were so responsive and really eased the pressure on us as a family. Dad was able to stay at home which was something he really wanted. We are so grateful to the manager and the team.
Reply from Poole Home Care, Field Care Supervisor at Poole Home Care LtdThank you very much, Helen, for taking the time to leave us a review. It was an absolute pleasure looking after Dad over the past few months, and we thank you and your family for your continued support throughout.

We wish you and your family all the very best and if we can be of any further help in the near future, then please do not hesitate to contact us.
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Review from Carol F (Daughter of Client) published on 20 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Poole Home Care started caring for my mother in late January 2021. I cannot put into words how loving and caring everyone has been to my Mother who died at home in April 2022. Not just to my mother but to my father also. Nothing was too much trouble and each and everyone was so gentle and loving with
them both. Most of all, my mother never lost her sense of humour and they joined in and encouraged the laughter and banter on every visit.
Reply from Poole Home Care, Field Care Supervisor at Poole Home Care LtdThank you very much for taking the time to leave us a review, Carol. Once again, on behalf of all the team here at Poole Home Care, we would like to take this opportunity to say a very big thank you for choosing our services.
It was an absolute pleasure looking after Mum over the past year, and we thank you and your Dad for your continued support throughout. I will most certainly share your feedback with the team and we wish you and your family all the very best.
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Review from Katie H (Granddaughter of Client) published on 7 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the past 6 months, Poole Home Care have been in caring for my grandparents. They have done a fantastic job right to the very end. Nothing has been too much trouble, they have stood by us with palliative care needs even stepping in at night when we couldn’t find cover ourselves. They are an amazing
team and really do go the extra mile. The carers knew my nan loved music so would play one of her favourite songs for her every day, they took time to learn my granddad's favourite joke, how many care company’s go that extra stretch? Cannot recommend this company enough and it’s been a pleasure having them there with us through all the ups and downs.
Reply from Poole Home Care, Field Care Supervisor at Poole Home Care LtdThank you very much for taking the time to write us a review. It is really appreciated by all the team here at Poole Home Care and helps us to continually improve our services for all our clients and their families. As previously mentioned, it was an absolute pleasure looking after Mum and Dad over the past 6 months and we really valued your continued support throughout as a family. As always, we will most certainly share your feedback with all the team, and we wish you and your family all the very best.
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Review from Nicholas H (Client) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Inspired me to start going outside again. Organised everything in my life beautifully, so I can upkeep it. Whereas I didn't care or even think of cleaning in-between visits, a tip each time, now I clean enough between visits to keep up.
I have done some more self-care, Aided my decision to never self-harm
again.
Manager to get me out to buy a new sofa. Massive thank you.
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Review from Debbie S (Daughter of Client) published on 2 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would just like to leave a big thank you for all the great care given to my mum.
Ever since her care started over a year ago and throughout the Covid time, you all went above and beyond to make sure she had everything she needed, especially as it was difficult to see her at times, as I was shielding
myself at the time.
Again, a big thanks for all your care, compensation and kindness.
If I was asked to recommend a good care service; it will be yours without a doubt.
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Review from Susan H (Daughter of Client) published on 29 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this agency and have only high praise. My mother has recently died but over the 18 months they cared for her the service was second to none. From the owners/managers to the carers that arrive at the door they are kind, considerate and exceptionally helpful. Nothing was ever too much trouble
and they were always happy to go that extra mile. I could not have done it without them.
My mother called them her angels and I am ever grateful for the care they provided. 10/10. So if you are looking for a service - have confidence that you have found the right place here.
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Review from Astrid K (Wife of Client) published on 5 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was suffering from metastatic cancer and had carers four times a day until his death in November.
I cannot fault anyone of those concerned in his care.
Their professionalism was only surpassed by the consideration, cheerfulness and ability to bring comfort to a man in the last months of
his life.
They all deserve the highest commendation.
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  • Management
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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Poole Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.991 for Poole Home Care Ltd is calculated as follows: ( (107 Excellents x 5) + (1 Goods x 4) ) ÷ 108 Ratings = 4.991
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Poole Home Care Ltd is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.95
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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