Royal Care is a homecare organisation based in Kent, who specialises in supplying high-quality support workers, health care assistants and registered nurses to the healthcare sector.
Royal Care is a registered provider with CQC.
Royal Care can provide staff at short notice and have 24/7 out of hours on call.
The agency aims to provide the same individuals to ensure continuity of care and a good rapport with clients which is...
Royal Care is a homecare organisation based in Kent, who specialises in supplying high-quality support workers, health care assistants and registered nurses to the healthcare sector.
Royal Care is a registered provider with CQC.
Royal Care can provide staff at short notice and have 24/7 out of hours on call.
The agency aims to provide the same individuals to ensure continuity of care and a good rapport with clients which is central to everything Royal Care do.
Compliance software is used to ensure all checks have been carried out. Royal Care only employs staff that adhere to the company ethos which is why absence rates are low.
Royal Care supply staff to several, supported living, sheltered housing, domiciliary care, nursing homes and residential homes, around Kent and the South East areas.
The agency is especially interested in the following:
Supplying permanent and temporary worker personnel, nursing staff (RMN, RGN RN), support workers and healthcare assistants, who have relevant experiences, qualifications or working towards (NVQ2, NVQ3, NVQ5) and mandatory training.
Royal Care currently has over 50 staff members who are fully compliant. Royal Care can offer competitive rates without compromising on customer service or quality of care. All staff are trained to at least a minimum mandatory standard to further ensure all are adept to meeting the service user’s individual needs.
Candidates are available to start upon request and are fully compliant through meeting criteria for employee checks.
Royal Care has the relevant insurance in place, which includes 10 and 5 million cover of each, employer's liability, public liability and professional indemnity.
Royal Care welcomes an opportunity to contract with all organisations and personal needs. The rates are extremely competitive and can be discussed.
Care Provided by Royal Care Dover
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Duration of Care
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Level of Care
•Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
•Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
•Specialist Care Needs
Nursing/Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
•Specialist Care Conditions
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£28
Weekly Live-in Care
£1,800 - £2,000
Contact Royal Care Dover to get a personalised quote:
All fees are variable and dependent on the length and type of service required
Please enquire
The price(s) shown are provided by the agency. Contact Royal Care Dover for full pricing details and T&Cs.
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Consultations
Home Consultation of Royal Care DoverUsually available on Mon, Tue, Wed, Thu, Fri(between 10:00 AM to 4:00 PM)Free care needs assessment
Review from Judy B (Partner of Client) published on 1 October 2026 Submitted via Website•
Overall Experience
The service was excellent . The carers were prompt, caring and efficient. The patient was confident in their abilities. They were friendly , professional amd proactive in seeking solutions to the problems faced by the patient.
I would certainly feel able to recommend.
The service was excellent . The carers were prompt, caring and efficient. The patient was confident in their abilities. They were friendly , professional amd proactive in seeking solutions to the problems faced by the patient.
I would certainly feel able to recommend.
↩Reply from Sreelatha Vijayan, Director at Royal Care Dover
Thank you so much for taking the time to share your wonderful feedback. We're delighted to hear that you found our carers prompt, caring, professional and efficient, and that the patient felt confident and comfortable in their care.
Thank you again for your recommendation.
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Review from J B (Daughter of Client) published on 8 September 2026 Submitted via Website•
Overall Experience
Royal Care Dover took over the care for our Dad for approximately 10 months when he needed a KCC arranged package so we were reluctant initially due to having had no choice in provider. The carers however are all very professional and efficient and took the time to get to know his needs and provide...
Royal Care Dover took over the care for our Dad for approximately 10 months when he needed a KCC arranged package so we were reluctant initially due to having had no choice in provider. The carers however are all very professional and efficient and took the time to get to know his needs and provide the care accordingly. There was consistency and they never missed a visit. As with all care agencies, some of the carers really stand out and will interact more and put alot of effort into the connection and interactions with the client and family members and some clearly have a higher level of knowledge and experience. Others were quieter and more task focussed but the balance of this worked as he had double hander visits . We are very appreciative of the care that was provided.
↩Reply from Sreelatha Vijayan, Director at Royal Care Dover
Thank you very much for your kind feedback.
We are pleased to hear that your dad received consistent, professional and reliable care from our team, and that the carers took the time to understand his needs and support him appropriately.We also appreciate your honest comments regarding different...
Thank you very much for your kind feedback.
We are pleased to hear that your dad received consistent, professional and reliable care from our team, and that the carers took the time to understand his needs and support him appropriately.We also appreciate your honest comments regarding different carer styles and levels of interaction. This is helpful feedback for us, and we will continue to support our staff to provide not only safe and efficient care, but also meaningful engagement and reassurance for clients and families.We are very grateful that you trusted Royal Care Dover with your dad's care, and we wish you and your family all the very best
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Review from N M (Daughter of Client) published on 10 July 2026 Submitted via Website•
Overall Experience
Dover Care Agency have been transformational in helping my Mum and Dad cope at home. Their carers are kind, thoughtful and gentle with my Dad. They generally arrive on time and certainly well within a 20 minute window which is so helpful. The managerial and administrative side is also excellent....
Dover Care Agency have been transformational in helping my Mum and Dad cope at home. Their carers are kind, thoughtful and gentle with my Dad. They generally arrive on time and certainly well within a 20 minute window which is so helpful. The managerial and administrative side is also excellent. They are speedy in responding to enquiries and they were able to organise some extra visits that were needed at very short notice so my Mum could go a funeral. They are really amazing.
↩Reply from Sreelatha Vijayan, Director at Royal Care Dover
Thank you so much for your wonderful review and for taking the time to share your experience.
We are delighted to hear that our team has made such a positive difference to your Mum and Dad. Providing kind, compassionate, and reliable care is at the heart of everything we do, so it's especially...
Thank you so much for your wonderful review and for taking the time to share your experience.
We are delighted to hear that our team has made such a positive difference to your Mum and Dad. Providing kind, compassionate, and reliable care is at the heart of everything we do, so it's especially rewarding to know that our carers have supported your Dad with such thoughtfulness and that our punctuality has been helpful to your family.
We're also pleased that our office team was able to respond quickly and arrange additional visits at short notice, allowing your Mum to attend the funeral with peace of mind. Supporting families through both everyday routines and unexpected circumstances is something we take great pride in.
Thank you again for your trust and support
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Review from Debbie W (Relative of Client) published on 10 April 2026 Submitted via Website•
Overall Experience
Excellent care from the team, arriving times very accurate Treated aunt with exemplary care Couldn't fault any thing from the care received from February 2025 until today 24 march 2026
An amazing company
Excellent care from the team, arriving times very accurate Treated aunt with exemplary care Couldn't fault any thing from the care received from February 2025 until today 24 march 2026
An amazing company
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind and thoughtful review. It truly means a great deal to our entire team to know that our care and support have made a positive difference.
We are especially pleased to hear that our team's punctuality and dedication stood out, and that your aunt was treated with the...
Thank you so much for your kind and thoughtful review. It truly means a great deal to our entire team to know that our care and support have made a positive difference.
We are especially pleased to hear that our team's punctuality and dedication stood out, and that your aunt was treated with the exemplary care she deserves. Providing consistent, compassionate, and person-centred care is at the heart of everything we do.
It has been an honour to support your aunt from February 2025 through to March 2026, and we are grateful for the trust you placed in us throughout this time. Thank you again for taking the time to share your experience.
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Review from Carolyn B (Daughter of Client) published on 25 March 2026 Submitted via Website•
Overall Experience
As dad only had the care for 4 days before he passed away i found the carer's to be very caring and my dad liked them and got on really well with them.
I have obviously contacted the company and they've said they will refund the days dad didn't have the care
As dad only had the care for 4 days before he passed away i found the carer's to be very caring and my dad liked them and got on really well with them.
I have obviously contacted the company and they've said they will refund the days dad didn't have the care
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you for taking the time to share your feedback with us. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time.
We're so pleased to hear that your dad felt comfortable with the carers and that they were able to provide compassionate support...
Thank you for taking the time to share your feedback with us. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time. We're so pleased to hear that your dad felt comfortable with the carers and that they were able to provide compassionate support during the time they were with him. It means a great deal to us to know that he got on well with them and felt cared for.
If there is anything further we can do to support you, please don't hesitate to reach out. Thank you again for your kind words.
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Review from T G (Son of Client) published on 24 March 2026 Submitted via Website•
Overall Experience
Very pleased with the carers, my mum has a daily visit and we have been impressed by Royal Care. We have received the rosta every Friday and the daily feedback reports are very helpful ( as my mum lives some distance from us) The Dover office has also been prompt in responding to queries.
Very pleased with the carers, my mum has a daily visit and we have been impressed by Royal Care. We have received the rosta every Friday and the daily feedback reports are very helpful ( as my mum lives some distance from us) The Dover office has also been prompt in responding to queries.
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words and positive feedback. We're delighted to hear that you've been pleased with the care your mum is receiving and that the regular visits, weekly rota, and daily feedback reports have been helpful-especially with you being some distance away.
It's also wonderful...
Thank you so much for your kind words and positive feedback. We're delighted to hear that you've been pleased with the care your mum is receiving and that the regular visits, weekly rota, and daily feedback reports have been helpful-especially with you being some distance away.
It's also wonderful to know that our Dover office team has been responsive and supportive when you've had queries. Providing reliable, compassionate, and well-communicated care is at the heart of what we do, and we're so pleased this has been your experience. If there's ever anything more we can do, please don't hesitate to get in touch.
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Review from Darren B (Client / Service User) published on 24 March 2026 Submitted via Website•
Overall Experience
I have found the teams that come into my home very professional and helpful and look after me with kindness and consideration and we also have a good laugh with them that often lifts my spirit as i live on my own so it it is nice to see a friendly face
I have found the teams that come into my home very professional and helpful and look after me with kindness and consideration and we also have a good laugh with them that often lifts my spirit as i live on my own so it it is nice to see a friendly face
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words. We're really pleased to hear that you find our team professional, helpful, and caring. It means a lot to us that they not only support you with kindness and consideration, but also bring some joy and laughter to your day. Building those friendly connections is...
Thank you so much for your kind words. We're really pleased to hear that you find our team professional, helpful, and caring. It means a lot to us that they not only support you with kindness and consideration, but also bring some joy and laughter to your day. Building those friendly connections is so important, especially when living alone, and we're glad our team can make a positive difference. Your feedback truly means a great deal to us.
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Review from Pamela H (Wife of Client) published on 15 January 2026 Submitted via Website•
Overall Experience
I have found the teams that come into our home very professional and helpful and look after my husband with kindness and consideration and we also have a good laugh with them that often lifts our spirit
I have found the teams that come into our home very professional and helpful and look after my husband with kindness and consideration and we also have a good laugh with them that often lifts our spirit
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words. We're really pleased to hear that our team has been professional, helpful, and caring towards your husband. Knowing that they not only provide support with kindness and consideration, but also share a laugh and lift your spirits, truly means a lot to us.
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Review from Rita N (Daughter of Client) published on 15 January 2026 Submitted via Website•
Overall Experience
So glad that we got this company they are all so friendly and kind and wonderful best choice we ever made for our Mum she loves them all. we have not once had any problems always come and always help. her with her needs, thank you.
So glad that we got this company they are all so friendly and kind and wonderful best choice we ever made for our Mum she loves them all. we have not once had any problems always come and always help. her with her needs, thank you.
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words. We're truly delighted to hear that your mum is happy and well supported by our team. It means a lot to us that you feel confident in the care we provide, and we're grateful for the trust you've placed in us. Thank you again for taking the time to leave such a lovely review.
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Review from C M (Daughter of Client) published on 20 June 2025 Submitted via Website•
Overall Experience
We have only used royal care for 5 weeks and as you can imagine it is a difficult decision to make.
My dad is 95 with dementia and very vulnerable. He has two main carers and sometimes another 3 visit. All the carers treat dad with respect, they are kind to him and they talk to him all the...
We have only used royal care for 5 weeks and as you can imagine it is a difficult decision to make. My dad is 95 with dementia and very vulnerable. He has two main carers and sometimes another 3 visit. All the carers treat dad with respect, they are kind to him and they talk to him all the time.
Thank you so much.
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words and for taking the time to share your experience. We truly understand how important and sensitive the decision to invite care into your home can be, especially for a loved one as cherished as your dad. It means a great deal to us to hear that our carers are...
Thank you so much for your kind words and for taking the time to share your experience. We truly understand how important and sensitive the decision to invite care into your home can be, especially for a loved one as cherished as your dad. It means a great deal to us to hear that our carers are providing the respectful, compassionate, and engaging support your dad deserves. We are proud of our team and their dedication to delivering care that makes a positive difference.
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Review from J P (Daughter of Client) published on 16 June 2025 Submitted via Website•
Overall Experience
Really happy with all the care provided for my mum. The carers are caring and compassionate, even when mum is being very difficult! They do their best to make her comfortable.
If possible please could they hoist her into her wheelchair if she wants to sit in her garden room and look at the...
Really happy with all the care provided for my mum. The carers are caring and compassionate, even when mum is being very difficult! They do their best to make her comfortable.
If possible please could they hoist her into her wheelchair if she wants to sit in her garden room and look at the garden- there should be some notes around moving and hoisting her. Thank you
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words. We truly appreciate your feedback. It means a lot to hear that our carers are making a positive difference for your mum, even during the more challenging moments. We're committed to providing compassionate, person-centred care and it's lovely to know it's being felt.
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Review from Debbie G (Mother-in-law of Client) published on 11 June 2025 Submitted via Website•
Overall Experience
We have three carers that come to my mother in law we will only have these 3 carers as mother in law knows them and it brightens up her day when she sees either of these.
The reason why I only have the 3 girls named above is that they come in to our home they know the routine and that's what I...
We have three carers that come to my mother in law we will only have these 3 carers as mother in law knows them and it brightens up her day when she sees either of these. The reason why I only have the 3 girls named above is that they come in to our home they know the routine and that's what I like you don't have explain qto them like I've had to in the past. Our main carer comes and some days with mother in law who has dementia needs a medal as she can be difficult lol.
Also person to talk to in the office i ever try to deal with is very good
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words and thoughtful feedback. We're so pleased to hear that having the same three carers makes such a positive difference for your mother-in-law. Familiarity and routine are so important, especially for someone living with dementia, and it's lovely to know that seeing the carers brightens her day.
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Review from Maria M (Daughter of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
The care my mother receives is outstanding. She is incredibly happy with the care and support and this is very reassuring to myself and family. My mother speaks very highly of the staff and my family know that she is in very safe hands.
I have met a number of the staff and they are all so...
The care my mother receives is outstanding. She is incredibly happy with the care and support and this is very reassuring to myself and family. My mother speaks very highly of the staff and my family know that she is in very safe hands. I have met a number of the staff and they are all so lovely and friendly. They go out of their way to make sure my mum has everything she needs and do this with respect and dignity. My mother's health and general wellbeing has improved immensely and that is down to the care she receives. I for one can not praise the staff enough and I am so grateful for all their hard work. Before Royal Care came into her life, my family and I were constantly worried about her falling or not eating properly, but we no longer worry. We can now sleep at night knowing that she is safe. I want to thank each and every member of staff who have made a difference in my mother's life. You are all amazing.
Kind regards.
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind and heartfelt words. It truly means the world to us to hear how happy your mother is with the care she receives. Knowing that our support has made such a positive difference in her life - and brought peace of mind to you and your family - is exactly why we do what we...
Thank you so much for your kind and heartfelt words. It truly means the world to us to hear how happy your mother is with the care she receives. Knowing that our support has made such a positive difference in her life - and brought peace of mind to you and your family - is exactly why we do what we do.Our team takes great pride in delivering compassionate, person-centred care with dignity and respect, and it's wonderful to hear that this shines through in the care your mother experiences. We will be sure to share your lovely feedback with all of our staff, as it will mean so much to them.Thank you again for your trust and for taking the time to share this beautiful message. It's a privilege to care for your mother, and we look forward to continuing to support her.
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Review from Anna S (Daughter of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
Royal care Dover have been a joy to work with, having carers in 4 times a day we thought would be tough but just the opposite, so kind considerate and helpful, nothing is too much trouble. We look forward to seeing them and feel Dad is in very good hands.
Thank you Royal Care we can't do this...
Royal care Dover have been a joy to work with, having carers in 4 times a day we thought would be tough but just the opposite, so kind considerate and helpful, nothing is too much trouble. We look forward to seeing them and feel Dad is in very good hands.
Thank you Royal Care we can't do this without you :))
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words! It truly means the world to us to know that our care team has made a positive difference for you and your Dad. We understand how important it is to have peace of mind, and we're honoured to be part of your support network. Your appreciation will be shared with...
Thank you so much for your kind words! It truly means the world to us to know that our care team has made a positive difference for you and your Dad. We understand how important it is to have peace of mind, and we're honoured to be part of your support network. Your appreciation will be shared with our wonderful carers - they'll be so pleased to hear this. We look forward to continuing to care for your Dad and being there for your family.
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Review from N S (Daughter of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
At present time I have only met Field Supervisor . I have not met any of Mums care staff yet. I read daily notes of Mums care.
Royal Care respond quickly to queries/ requests etc. They are easy to contact. Care staff are developing good relationships with Mum and I look forward to meeting them in...
At present time I have only met Field Supervisor . I have not met any of Mums care staff yet. I read daily notes of Mums care.
Royal Care respond quickly to queries/ requests etc. They are easy to contact. Care staff are developing good relationships with Mum and I look forward to meeting them in August when I visit.
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind feedback. We're pleased to hear that our Field Supervisor has made a good impression and that you find Royal Care responsive and easy to contact. Building strong, trusting relationships with your Mum is very important to us, and we look forward to you meeting the...
Thank you so much for your kind feedback. We're pleased to hear that our Field Supervisor has made a good impression and that you find Royal Care responsive and easy to contact. Building strong, trusting relationships with your Mum is very important to us, and we look forward to you meeting the rest of her care team during your visit in August. If you have any questions or need support in the meantime, please don't hesitate to reach out.
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Review from C M (Daughter-in-law of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
We have had Royal care for the last 2 years plus looking after my Mother in law we have found the carers to be very polite , respectful , and very caring towards my mother in law . If any problems arise someone always contacts us ASAP to let us know .
The managers have done spot checks to make...
We have had Royal care for the last 2 years plus looking after my Mother in law we have found the carers to be very polite , respectful , and very caring towards my mother in law . If any problems arise someone always contacts us ASAP to let us know . The managers have done spot checks to make sure all care is being given .if we have ask for something else to be done to help with my mother in laws care they always do their best to support us
I have no complaints about the care or the company with out them my mother in law would have to go in a home which I feel she is better off in her own home we cannot thank Royal care enough for all the hard work and support given to her care
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind and heartfelt feedback. We are truly grateful to hear that our carers have been polite, respectful, and caring towards your mother-in-law. It's wonderful to know that our team's communication and spot checks have provided you with reassurance and confidence in the...
Thank you so much for your kind and heartfelt feedback. We are truly grateful to hear that our carers have been polite, respectful, and caring towards your mother-in-law. It's wonderful to know that our team's communication and spot checks have provided you with reassurance and confidence in the care we provide.We always strive to support our clients and their families in every way possible, and it means a lot to us that you feel your mother-in-law is better off being cared for at home. Your appreciation encourages us to continue delivering the best care and support.Thank you again for trusting Royal Care with your mother-in-law's care. We're here whenever you need us.
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Review from Margaret A (Wife of Client) published on 30 May 2025 Submitted via Website•
Overall Experience
ROYAL CARE are amazing.The staff from the administration dept to the Carer/carers are all absolutey superb.They are all so kind, courteous and very very patient.Nothing is ever too much trouble for ROYAL CARE and is for any reason one has a problem/query they will sort it immediately for you...
ROYAL CARE are amazing.The staff from the administration dept to the Carer/carers are all absolutey superb.They are all so kind, courteous and very very patient.Nothing is ever too much trouble for ROYAL CARE and is for any reason one has a problem/query they will sort it immediately for you without question and they really put your mind at ease.The kindness ROYAL CARE offer is second to none and I would not hesitate to recommend them.
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words and heartfelt feedback! We're truly delighted to hear that our entire team-from administration to our carers-has made such a positive impact. Providing compassionate, patient, and responsive care is at the heart of everything we do, and it means the world to us...
Thank you so much for your kind words and heartfelt feedback! We're truly delighted to hear that our entire team-from administration to our carers-has made such a positive impact. Providing compassionate, patient, and responsive care is at the heart of everything we do, and it means the world to us to know that we've put your mind at ease. Your recommendation is the highest compliment we could receive, and we are incredibly grateful for your trust and support. If you ever need anything, we're always here to help!
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Review from L L (Friend of Client) published on 21 April 2025 Submitted via Website•
Overall Experience
The company provides Great service, lovely carers, they work well and are caring towards client support with washing dressing breakfast and drinks also make bed empty commode and chat to client. We are very happy so far
The company provides Great service, lovely carers, they work well and are caring towards client support with washing dressing breakfast and drinks also make bed empty commode and chat to client. We are very happy so far
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you're happy with the service and the care provided by our team. Please don't hesitate to get in touch if there's anything more we can do to support you.
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Review from joanna m (Daughter of Client) published on 14 April 2025 Submitted via Website•
Overall Experience
I was very nervous to know there would be a care package put in place for my mother when released from hospital after 6 months. All I can say is that I could not have wished for anything better than the team that have been provided. Both women and men carers have been amazing in my eyes and are...
I was very nervous to know there would be a care package put in place for my mother when released from hospital after 6 months. All I can say is that I could not have wished for anything better than the team that have been provided. Both women and men carers have been amazing in my eyes and are doing this work from their heart. Excellent care and would highly recommend.
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words. We're truly grateful for your feedback and so pleased to hear that the care team has made such a positive difference. Your recommendation is greatly appreciated.
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Review from K W (Daughter of Client) published on 9 April 2025 Submitted via Website•
Overall Experience
Mums in end of life care, on the first day they left deep nail imprints in my mums leg which was found and reported by the NHS care team who came 3 hours later and spotted it. The marks were still prominent then so it must have hurt her.
Mums in end of life care, on the first day they left deep nail imprints in my mums leg which was found and reported by the NHS care team who came 3 hours later and spotted it. The marks were still prominent then so it must have hurt her.
↩Reply from Lucy Forrester, Operations Manager at Royal Care Dover
I am deeply sorry for the distressing incident where your mum experienced. Please accept our sincerest apologies for the pain and distress this caused her. We are taking this feedback seriously to ensure that such an incident does not happen again. Please know that we are committed to offering the...
I am deeply sorry for the distressing incident where your mum experienced. Please accept our sincerest apologies for the pain and distress this caused her. We are taking this feedback seriously to ensure that such an incident does not happen again. Please know that we are committed to offering the best possible care for your loved one and will address this concern with our team to ensure improvements are made. Thank you for bringing this matter to our attention, and again, our deepest apologies.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Meet the Team (3)
Sreelatha VijayanJob Title DirectorJoined 2011
Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She...
Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She became the registered manager in February 2019.
Sree is a registered nurse and has been for many years, working in various sectors within hospitals and nursing homes across the Southeast.
Abhishek SureshkumarJob Title Registered ManagerJoined 2021
Abs is responsible for the rostering and scheduling at Royal Care. He makes sure all the calls are added and then assigned to staff. He also checks...
Abs is responsible for the rostering and scheduling at Royal Care. He makes sure all the calls are added and then assigned to staff. He also checks our staff compliance to make sure our business is safe and all checks are completed. He assigns training to staff and manages their competencies
Lindsay CuttsJob Title Registered ManagerJoined 2020
Lindsay has many years of experience in the care sector from the age of 17, with 7 years of Managerial experience. She has been with Royal Care since...
Lindsay has many years of experience in the care sector from the age of 17, with 7 years of Managerial experience. She has been with Royal Care since November 2020 as a carer and has now switched to the office side of care. Lindsay completes and updates all care plans and admin, and has a wide knowledge of all of our clients and staff.
Frequently Asked Questions about Royal Care Dover
How much does Royal Care Dover cost?
The agency lists fees of £28 for hourly visiting care and between £1,800 and £2,000 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Royal Care Dover employ?
Royal Care Dover employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Dover to verify any information. View our terms and conditions. Royal Care Dover has an Enhanced Service -what an Enhanced Service includes.
