Royal Care Dover

Unit 5 Poulton Business Park, Poulton Close, Dover CT17 0HL
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8.5 27 Reviews
  • Royal Care Dover, Dover
Royal Care is a homecare organisation based in Kent, who specialises in supplying high-quality support workers, health care assistants and registered nurses to the healthcare sector.

Royal Care is a registered provider with CQC.

Royal Care can provide staff at short notice and have 24/7 out of hours on call.
The agency aims to provide the same individuals to ensure continuity of care and a good rapport with clients which is central to everything Royal Care do.

Compliance software is used to ensure all checks have been carried out. Royal Care only employs staff that adhere to the company ethos which is why absence rates are low.

Royal Care supply staff to several, supported living, sheltered housing, domiciliary care, nursing homes and residential homes, around Kent and the South East areas.

The agency is especially interested in the following:

Supplying permanent and temporary worker personnel, nursing staff (RMN, RGN RN), support workers and healthcare assistants, who have relevant experiences, qualifications or working towards (NVQ2, NVQ3, NVQ5) and mandatory training.

Royal Care currently has over 50 staff members who are fully compliant. Royal Care can offer competitive rates without compromising on customer service or quality of care. All staff are trained to at least a minimum mandatory standard to further ensure all are adept to meeting the service user’s individual needs.

Candidates are available to start upon request and are fully compliant through meeting criteria for employee checks.

Royal Care has the relevant insurance in place, which includes 10 and 5 million cover of each, employer's liability, public liability and professional indemnity.

Royal Care welcomes an opportunity to contract with all organisations and personal needs. The rates are extremely competitive and can be discussed.

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Care Provided by Royal Care Dover

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lucy Forrester (Operational Manager)

Funding & Fees Guide for Royal Care Dover

  • Prices

  • £26

  • All fees are variable and dependent on the length and type of service required
    Please enquire

Royal Care Dover Reviews (27)

Total of 27, showing 1-20
8.5

Royal Care Dover has a Review Score of 8.5 (8.500) out of 10, based on 5 reviews in the last 2 years. Over all time Royal Care Dover has 27 reviews.

Overall Experience

  • 22
  • 2
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  • 1

Date Published

27
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5
22

Review from L L (Friend of Client) published on 21 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company provides Great service, lovely carers, they work well and are caring towards client support with washing dressing breakfast and drinks also make bed empty commode and chat to client. We are very happy so far

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Review from joanna m (Daughter of Client) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous to know there would be a care package put in place for my mother when released from hospital after 6 months. All I can say is that I could not have wished for anything better than the team that have been provided. Both women and men carers have been amazing in my eyes and are
doing this work from their heart. Excellent care and would highly recommend.

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Review from K W (Daughter of Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Mums in end of life care, on the first day they left deep nail imprints in my mums leg which was found and reported by the NHS care team who came 3 hours later and spotted it. The marks were still prominent then so it must have hurt her.

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Review from Lisa F (Daughter of Client) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Care was excellent in caring for my dad at the end of life. If they were late they'd call. All staff were caring and gentle. They were even there when my dad passed, they were compassionate and kind. Thank you Royal Care so much. I'd like to thank individuals but there were many that came. All
were great. We are forever grateful.

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Review from Debbie G (Daughter-in-law of Client) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All girls are lovely, very polite, happy and jolly - go out of their way to see what else they can do for us.
Our regular girls are lovely.
One lady always comes to us on her moped in all weather.

Reply from Bernadine Spinner, registered manager at Royal Care Dover

Thank you so much! One staff member is a gem! Along with the others.


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Review from Terry S (Partner of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I simply cannot speak highly enough of the care that my partner - and, indeed, I - received in the days before he recently died at home from cancer. We had four visits a day from two staff and every single one of the staff, including the managers, who came to us showed empathy, skill, knowledge and
expertise beyond anything that we could have expected or wished for. The whole experience was astonishing from beginning to its sad end. I can only say thank you to all those wonderful people who helped so much; and I feel that this is an inadequate response.

Reply from Bernadine Spinner, Registered Manager at Royal Care Dover

Thank you so much for your kind words. We hope you are well!


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Review from Felicity T (Wife of Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my husband was sent home from hospital on NHS Continuing Care I was very concerned as to how I would manage with two carers coming in four times a day and how good the service would be. I need not have worried. First, we had a visit from the manager, and one of the carers. They explained everything
to me and totally put my mind at rest. I knew then that we were in good hands. The carers couldn't have been better. They genuinely did care - not only for my husband but for me as well.
I couldn't have wished for a better level of care and support right up to his death. I have no hesitation in recommending Royal Care very highly indeed.

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Review from Rick L (Son-in-law of Client) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was cared for at home by a bank of Royal Care carers in the last few days of her life. Every carer who came to attend to my mother in law was just brilliant, so helpful, kind, considerate, tender and punctual. They made sure my mother in law was comfortable and retained her dignity
throughout the last days of her life, right until her last breath. They also ensured that the family were kept appraised as to what was happening and why and we all thank them for their kindness when we needed it most.

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Review from Jean N (Client) assisted by family/friend published on 11 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Care provides a decent service, the care staff tend to be very friendly and helpful in assisting my required care needs. The management is good, they phone fairly frequently to ensure my needs and requirements are being met. Overall, Royal Care is a very good care provider.

Reply from Sreelatha Vijayan, registered manager at Royal Care Dover

Thank you for your review, please call us if you need anything at all.


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Review from Susan A (Wife of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

These kind carers touched my heart with their compassion in my situation. The comforting smile and laughter, there's no price for these moments, which I will remember always. I commend them all. Bless you and thank you.

Reply from Dan Carr, Registered Manager at Royal Care Dover

Thank you so much for your kind words, it's our pleasure.


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Review from Sarah B (Daughter of Client) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank the girls enough for their care, love and compassion in all aspects of dad's care! He always looked forward to their twice daily visits and they in turn spent time listening to and laughing with dad! The girls always had time for him and us as a family and nothing was too much trouble.

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Review from A B (Wife of Client) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers were very good. Only had for a short time. Very polite and caring. Punctual.

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Review from B T (Daughter of Client) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your carers were kind and compassionate when dealing not only with the patient (my mum) but also when dealing with my dad. They helped my mum retain her dignity until the end being kind and gentle.

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Review from C C (Client) assisted by family/friend published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with this care service. The staff are very caring and pleasant. Always very clean and tidy and try to make me comfortable before they leave. Always come on time.

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Review from R P (Husband of Client) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please commend the Field Care Supervisor in particular for her cheerful approach and comforting manner.

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Review from Shirley L (Wife of Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased to receive this as I wanted to get in touch with the carers. They all did a wonderful job and I thank them for it under difficult circumstances with the Covid-19 it was very difficult. Thank you all.

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Review from Shelley W (Client) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relationship with the carers who come every morning is good and are always on time to shower and dress me is very good. The manager and her staff are always very helpful and can't do enough for us. They are wonderful people and a credit to Royal Care.
They offer a very good service and always on
time or phone to let me know if there's a problem. I would recommend Royal Care, which I have been having for the last 2-3 months, and staff are always polite and caring and respectful. Plus they all like to have a chat and work at the same time, which makes your care enjoyable and comfortable. Recommend company in the area for care.

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Review from R G (Husband of Client) published on 16 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As indicated below, the service was very good when times were correct for our situation.

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Review from M E (Daughter of Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As mum was frail, the tenderness of many carers was appreciated. She loved their attention. As her carer, the timing of some calls, in particular, the lunchtime one, (sometimes a little over 2 hours since the breakfast call) was a problem particularly when mum also had a call from the community nursing
team.

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Review from Kieran E (Partner of Client) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Care provides care for my partner who is bedbound, they visit 4 times daily apart from the 3 days she attends hospital dialysis sessions when they provide 2 visits.
My partner and I find the management staff extremely helpful and the care staff are very friendly, as well as being helpful and
cheerful too, on the whole, very reliable and satisfactory service is provided by Royal Care, and I would happily recommend them as being an excellent care provider.

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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Royal Care Dover is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.250 for Royal Care Dover is calculated as follows: ( (22 Excellents x 5) + (1 Goods x 4) + (5 Very Poors x 1) ) ÷ 28 Ratings = 4.25

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Royal Care Dover is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (3)

Sreelatha

Sreelatha Vijayan

Job Title: Director

Joined: 2011

Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She became the registered manager in February 2019.


Sree is a registered nurse and has been for many years, working in various sectors within hospitals and nursing homes across the Southeast.


Abhishek

Abhishek Sureshkumar

Job Title: Care Coordinator

Joined: 2021

Abs is responsible for the rostering and scheduling at Royal Care. He makes sure all the calls are added and then assigned to staff. He also checks our staff compliance to make sure our business is safe and all checks are completed. He assigns training to staff and manages their competencies


Lindsay

Lindsay Cutts

Job Title: Field Care Supervisor

Joined: 2020

Lindsay has many years of experience in the care sector from the age of 17 with 7 years of Managerial experience, she with royal care since November 2020 as a carer and has now switched to the office side of care. Lindsay has extensive knowledge within the care sector with L3 NVQ, Lindsay completes and updates all care plans and admin and has a wide knowledge of all of our clients and staff.


Frequently Asked Questions about Royal Care Dover

What Type of Services does Royal Care Dover offer?

Royal Care Dover offers Home Care.

How many Carers does Royal Care Dover employ?

Royal Care Dover employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Dover to verify any information. View our terms and conditions. Royal Care Dover has an Enhanced Service – more info.