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Royal Care Dover

Unit 5 Poulton Business Park, Poulton Close, Dover, Kent CT17 0HL
Royal Care Dover Logo
Royal Care Dover logo
Royal Care Dover, Dover
Royal Care Dover, Dover
Royal Care Dover, Dover

Royal Care is a homecare organisation based in Kent, who specialises in supplying high-quality support workers, health care assistants and registered nurses to the healthcare sector.

Royal Care is a registered provider with CQC.

Royal Care can provide staff at short notice and have 24/7 out of hours on call.


The agency aims to provide the same individuals to ensure continuity of care and a good rapport with clients which is...  

Care Provided by Royal Care Dover

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £28 - £28
  • Weekly Live-in Care Fees: £1,800 - £2,000
All fees are variable and dependent on the length and type of service required

Please enquire

The price(s) shown are provided by the agency. Contact Royal Care Dover for full pricing details and T&Cs.

Contact Royal Care Dover to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Lucy Forrester (Operational Manager)

Royal Care Dover Reviews (40)

9.5

Royal Care Dover has a Review Score of 9.5 (9.53) out of 10, based on 17 reviews in the last 2 years. Over all time Royal Care Dover has 40 reviews.

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Showing 40 reviews matching selected criteria
Review from Debbie W (Relative of Client) published on 10 April 2026 Submitted via Website
Overall Experience
Excellent care from the team, arriving times very accurate
Treated aunt with exemplary care
Couldn't fault any thing from the care received from February 2025 until today 24 march 2026

An amazing company

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind and thoughtful review. It truly means a great deal to our entire team to know that our care and support have made a positive difference.

We are especially pleased to hear that our team's punctuality and dedication stood out, and that your aunt was treated with the...  

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Review from Carolyn B (Daughter of Client) published on 25 March 2026 Submitted via Website
Overall Experience
As dad only had the care for 4 days before he passed away i found the carer's to be very caring and my dad liked them and got on really well with them.

I have obviously contacted the company and they've said they will refund the days dad didn't have the care

Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you for taking the time to share your feedback with us. We are truly sorry for your loss, and our thoughts are with you and your family during this difficult time.

We're so pleased to hear that your dad felt comfortable with the carers and that they were able to provide compassionate support...  

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Review from T G (Son of Client) published on 24 March 2026 Submitted via Website
Overall Experience

Very pleased with the carers, my mum has a daily visit and we have been impressed by Royal Care. We have received the rosta every Friday and the daily feedback reports are very helpful ( as my mum lives some distance from us) The Dover office has also been prompt in responding to queries.

Reply from Lucy Forrester, Operations Manager at Royal Care Dover
Thank you so much for your kind words and positive feedback. We're delighted to hear that you've been pleased with the care your mum is receiving and that the regular visits, weekly rota, and daily feedback reports have been helpful-especially with you being some distance away.

It's also wonderful...  

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Review from Darren B (Client / Service User) published on 24 March 2026 Submitted via Website
Overall Experience

I have found the teams that come into my home very professional and helpful and look after me with kindness and consideration and we also have a good laugh with them that often lifts my spirit as i live on my own so it it is nice to see a friendly face

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words. We're really pleased to hear that you find our team professional, helpful, and caring. It means a lot to us that they not only support you with kindness and consideration, but also bring some joy and laughter to your day. Building those friendly connections is...  

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Review from Pamela H (Wife of Client) published on 15 January 2026 Submitted via Website
Overall Experience

I have found the teams that come into our home very professional and helpful and look after my husband with kindness and consideration and we also have a good laugh with them that often lifts our spirit

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words. We're really pleased to hear that our team has been professional, helpful, and caring towards your husband. Knowing that they not only provide support with kindness and consideration, but also share a laugh and lift your spirits, truly means a lot to us.

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Review from Rita N (Daughter of Client) published on 15 January 2026 Submitted via Website
Overall Experience

So glad that we got this company they are all so friendly and kind and wonderful best choice we ever made for our Mum she loves them all. we have not once had any problems always come and always help. her with her needs, thank you.

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words. We're truly delighted to hear that your mum is happy and well supported by our team. It means a lot to us that you feel confident in the care we provide, and we're grateful for the trust you've placed in us. Thank you again for taking the time to leave such a lovely review.

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Review from C M (Daughter of Client) published on 20 June 2025 Submitted via Website
Overall Experience
We have only used royal care for 5 weeks and as you can imagine it is a difficult decision to make.
My dad is 95 with dementia and very vulnerable. He has two main carers and sometimes another 3 visit. All the carers treat dad with respect, they are kind to him and they talk to him all the time.

Thank you so much.

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words and for taking the time to share your experience. We truly understand how important and sensitive the decision to invite care into your home can be, especially for a loved one as cherished as your dad. It means a great deal to us to hear that our carers are...  

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Review from J P (Daughter of Client) published on 16 June 2025 Submitted via Website
Overall Experience

Really happy with all the care provided for my mum. The carers are caring and compassionate, even when mum is being very difficult! They do their best to make her comfortable.

If possible please could they hoist her into her wheelchair if she wants to sit in her garden room and look at the garden- there should be some notes around moving and hoisting her. Thank you

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words. We truly appreciate your feedback. It means a lot to hear that our carers are making a positive difference for your mum, even during the more challenging moments. We're committed to providing compassionate, person-centred care and it's lovely to know it's being felt.

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Review from Debbie G (Mother-in-law of Client) published on 11 June 2025 Submitted via Website
Overall Experience
We have three carers that come to my mother in law we will only have these 3 carers as mother in law knows them and it brightens up her day when she sees either of these.
The reason why I only have the 3 girls named above is that they come in to our home they know the routine and that's what I like you don't have explain qto them like I've had to in the past.
Our main carer comes and some days with mother in law who has dementia needs a medal as she can be difficult lol.

Also person to talk to in the office i ever try to deal with is very good

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words and thoughtful feedback. We're so pleased to hear that having the same three carers makes such a positive difference for your mother-in-law. Familiarity and routine are so important, especially for someone living with dementia, and it's lovely to know that seeing the carers brightens her day.

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Review from Maria M (Daughter of Client) published on 30 May 2025 Submitted via Website
Overall Experience
The care my mother receives is outstanding. She is incredibly happy with the care and support and this is very reassuring to myself and family.
My mother speaks very highly of the staff and my family know that she is in very safe hands.
I have met a number of the staff and they are all so lovely and friendly. They go out of their way to make sure my mum has everything she needs and do this with respect and dignity.
My mother's health and general wellbeing has improved immensely and that is down to the care she receives.
I for one can not praise the staff enough and I am so grateful for all their hard work. Before Royal Care came into her life, my family and I were constantly worried about her falling or not eating properly, but we no longer worry. We can now sleep at night knowing that she is safe.
I want to thank each and every member of staff who have made a difference in my mother's life. You are all amazing.

Kind regards.

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind and heartfelt words. It truly means the world to us to hear how happy your mother is with the care she receives. Knowing that our support has made such a positive difference in her life - and brought peace of mind to you and your family - is exactly why we do what we...  

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Review from Anna S (Daughter of Client) published on 30 May 2025 Submitted via Website
Overall Experience
Royal care Dover have been a joy to work with, having carers in 4 times a day we thought would be tough but just the opposite, so kind considerate and helpful, nothing is too much trouble.
We look forward to seeing them and feel Dad is in very good hands.

Thank you Royal Care we can't do this without you :))

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words! It truly means the world to us to know that our care team has made a positive difference for you and your Dad. We understand how important it is to have peace of mind, and we're honoured to be part of your support network. Your appreciation will be shared with...  

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Review from N S (Daughter of Client) published on 30 May 2025 Submitted via Website
Overall Experience
At present time I have only met Field Supervisor . I have not met any of Mums care staff yet. I read daily notes of Mums care.

Royal Care respond quickly to queries/ requests etc. They are easy to contact. Care staff are developing good relationships with Mum and I look forward to meeting them in August when I visit.

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind feedback. We're pleased to hear that our Field Supervisor has made a good impression and that you find Royal Care responsive and easy to contact. Building strong, trusting relationships with your Mum is very important to us, and we look forward to you meeting the...  

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Review from C M (Daughter-in-law of Client) published on 30 May 2025 Submitted via Website
Overall Experience
We have had Royal care for the last 2 years plus looking after my Mother in law we have found the carers to be very polite , respectful , and very caring towards my mother in law .
If any problems arise someone always contacts us ASAP to let us know .
The managers have done spot checks to make sure all care is being given .if we have ask for something else to be done to help with my mother in laws care they always do their best to support us

I have no complaints about the care or the company with out them my mother in law would have to go in a home which I feel she is better off in her own home we cannot thank Royal care enough for all the hard work and support given to her care

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind and heartfelt feedback. We are truly grateful to hear that our carers have been polite, respectful, and caring towards your mother-in-law. It's wonderful to know that our team's communication and spot checks have provided you with reassurance and confidence in the...  

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Review from Margaret A (Wife of Client) published on 30 May 2025 Submitted via Website
Overall Experience

ROYAL CARE are amazing.The staff from the administration dept to the Carer/carers are all absolutey superb.They are all so kind, courteous and very very patient.Nothing is ever too much trouble for ROYAL CARE and is for any reason one has a problem/query they will sort it immediately for you without question and they really put your mind at ease.The kindness ROYAL CARE offer is second to none and I would not hesitate to recommend them.

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words and heartfelt feedback! We're truly delighted to hear that our entire team-from administration to our carers-has made such a positive impact. Providing compassionate, patient, and responsive care is at the heart of everything we do, and it means the world to us...  

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Review from L L (Friend of Client) published on 21 April 2025 Submitted via Website
Overall Experience

The company provides Great service, lovely carers, they work well and are caring towards client support with washing dressing breakfast and drinks also make bed empty commode and chat to client. We are very happy so far

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you're happy with the service and the care provided by our team. Please don't hesitate to get in touch if there's anything more we can do to support you.

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Review from joanna m (Daughter of Client) published on 14 April 2025 Submitted via Website
Overall Experience

I was very nervous to know there would be a care package put in place for my mother when released from hospital after 6 months. All I can say is that I could not have wished for anything better than the team that have been provided. Both women and men carers have been amazing in my eyes and are doing this work from their heart. Excellent care and would highly recommend.

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words. We're truly grateful for your feedback and so pleased to hear that the care team has made such a positive difference. Your recommendation is greatly appreciated.

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Review from K W (Daughter of Client) published on 9 April 2025 Submitted via Website
Overall Experience

Mums in end of life care, on the first day they left deep nail imprints in my mums leg which was found and reported by the NHS care team who came 3 hours later and spotted it. The marks were still prominent then so it must have hurt her.

Reply from Lucy Forrester, Operations Manager at Royal Care Dover

I am deeply sorry for the distressing incident where your mum experienced. Please accept our sincerest apologies for the pain and distress this caused her. We are taking this feedback seriously to ensure that such an incident does not happen again. Please know that we are committed to offering the...  

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Review from Lisa F (Daughter of Client) published on 10 January 2024 Submitted via Website
Overall Experience

Royal Care was excellent in caring for my dad at the end of life. If they were late they'd call. All staff were caring and gentle. They were even there when my dad passed, they were compassionate and kind. Thank you Royal Care so much. I'd like to thank individuals but there were many that came. All were great. We are forever grateful.

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Review from Terry S (Partner of Client) published on 15 December 2022 Submitted via Website
Overall Experience

I simply cannot speak highly enough of the care that my partner - and, indeed, I - received in the days before he recently died at home from cancer. We had four visits a day from two staff and every single one of the staff, including the managers, who came to us showed empathy, skill, knowledge and expertise beyond anything that we could have expected or wished for. The whole experience was astonishing from beginning to its sad end. I can only say thank you to all those wonderful people who helped so much; and I feel that this is an inadequate response.

Reply from Bernadine Spinner, Registered Manager at Royal Care Dover

Thank you so much for your kind words. We hope you are well!

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Review from Felicity T (Wife of Client) published on 22 August 2022 Submitted via Website
Overall Experience
When my husband was sent home from hospital on NHS Continuing Care I was very concerned as to how I would manage with two carers coming in four times a day and how good the service would be. I need not have worried. First, we had a visit from the manager, and one of the carers. They explained everything to me and totally put my mind at rest. I knew then that we were in good hands. The carers couldn't have been better. They genuinely did care - not only for my husband but for me as well.

I couldn't have wished for a better level of care and support right up to his death. I have no hesitation in recommending Royal Care very highly indeed.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

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Awards / Recognitions (0)

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Meet the Team (3)

Sreelatha Vijayan Job Title: Director Joined: 2011
Sreelatha Vijayan

Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She became the registered manager in February 2019.

Sree is a registered nurse and has been for many years, working in various sectors within hospitals and nursing homes across the Southeast.

Abhishek Sureshkumar Job Title: Registered Manager Joined: 2021
Abhishek Sureshkumar

Abs is responsible for the rostering and scheduling at Royal Care. He makes sure all the calls are added and then assigned to staff. He also checks our staff compliance to make sure our business is safe and all checks are completed. He assigns training to staff and manages their competencies

Lindsay Cutts Job Title: Registered Manager Joined: 2020
Lindsay Cutts

Lindsay has many years of experience in the care sector from the age of 17, with 7 years of Managerial experience. She has been with Royal Care since November 2020 as a carer and has now switched to the office side of care. Lindsay completes and updates all care plans and admin, and has a wide knowledge of all of our clients and staff.

Frequently Asked Questions about Royal Care Dover

How many Carers does Royal Care Dover employ?

Royal Care Dover employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Dover to verify any information. View our terms and conditions. Royal Care Dover has an Enhanced Service - more info.