Royal Care Dover

Unit 5 Poulton Business Park, Poulton Close, Dover CT17 0HL
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9.5 34 Reviews
  • Royal Care Dover, Dover
Royal Care is a homecare organisation based in Kent, who specialises in supplying high-quality support workers, health care assistants and registered nurses to the healthcare sector.

Royal Care is a registered provider with CQC.

Royal Care can provide staff at short notice and have 24/7 out of hours on call.
The agency aims to provide the same individuals to ensure continuity of care and a good rapport with clients which is central to everything Royal Care do.

Compliance software is used to ensure all checks have been carried out. Royal Care only employs staff that adhere to the company ethos which is why absence rates are low.

Royal Care supply staff to several, supported living, sheltered housing, domiciliary care, nursing homes and residential homes, around Kent and the South East areas.

The agency is especially interested in the following:

Supplying permanent and temporary worker personnel, nursing staff (RMN, RGN RN), support workers and healthcare assistants, who have relevant experiences, qualifications or working towards (NVQ2, NVQ3, NVQ5) and mandatory training.

Royal Care currently has over 50 staff members who are fully compliant. Royal Care can offer competitive rates without compromising on customer service or quality of care. All staff are trained to at least a minimum mandatory standard to further ensure all are adept to meeting the service user’s individual needs.

Candidates are available to start upon request and are fully compliant through meeting criteria for employee checks.

Royal Care has the relevant insurance in place, which includes 10 and 5 million cover of each, employer's liability, public liability and professional indemnity.

Royal Care welcomes an opportunity to contract with all organisations and personal needs. The rates are extremely competitive and can be discussed.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £26
  • Weekly Live-in Care Fees: £1800 – £2000

All fees are variable and dependent on the length and type of service required
Please enquire

These prices are only a guideline, please contact Royal Care Dover to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Lucy Forrester (Operational Manager)

Royal Care Dover Reviews (34)

9.5

Royal Care Dover has a Review Score of 9.5 (9.486) out of 10, based on 12 reviews in the last 2 years.
Over all time Royal Care Dover has 34 reviews.

Overall Experience
  • 26
  • 5
  • 2
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  • 1
Date Published
  • 34
  • 11
  • 11
  • 12
  • 22
Reviewer Connection to Royal Care Dover
  • 12
  • 6
  • 5
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  • 1
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Total of 34, showing 1-20
Review from C M (Daughter of Client) published on 20 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have only used royal care for 5 weeks and as you can imagine it is a difficult decision to make.
My dad is 95 with dementia and very vulnerable. He has two main carers and sometimes another 3 visit. All the carers treat dad with respect, they are kind to him and they talk to him all the time.
Thank
you so much.
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words and for taking the time to share your experience. We truly understand how important and sensitive the decision to invite care into your home can be, especially for a loved one as cherished as your dad. It means a great deal to us to hear that our carers are providing the respectful, compassionate, and engaging support your dad deserves. We are proud of our team and their dedication to delivering care that makes a positive difference.

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Review from J P (Daughter of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy with all the care provided for my mum. The carers are caring and compassionate, even when mum is being very difficult! They do their best to make her comfortable.


If possible please could they hoist her into her wheelchair if she wants to sit in her garden room and look at the garden-

there should be some notes around moving and hoisting her. Thank you
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words. We truly appreciate your feedback. It means a lot to hear that our carers are making a positive difference for your mum, even during the more challenging moments. We're committed to providing compassionate, person-centred care and it's lovely to know it's being felt.

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Review from Debbie G (Mother-in-law of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have three carers that come to my mother in law we will only have these 3 carers as mother in law knows them and it brightens up her day when she sees either of these.
The reason why I only have the 3 girls named above is that they come in to our home they know the routine and that's what I like
you don't have explain qto them like I've had to in the past.
Our main carer comes and some days with mother in law who has dementia needs a medal as she can be difficult lol.
Also person to talk to in the office i ever try to deal with is very good
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words and thoughtful feedback. We're so pleased to hear that having the same three carers makes such a positive difference for your mother-in-law. Familiarity and routine are so important, especially for someone living with dementia, and it's lovely to know that seeing the carers brightens her day.

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Review from Maria M (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mother receives is outstanding. She is incredibly happy with the care and support and this is very reassuring to myself and family.
My mother speaks very highly of the staff and my family know that she is in very safe hands.
I have met a number of the staff and they are all so lovely
and friendly. They go out of their way to make sure my mum has everything she needs and do this with respect and dignity.
My mother's health and general wellbeing has improved immensely and that is down to the care she receives.
I for one can not praise the staff enough and I am so grateful for all their hard work. Before Royal Care came into her life, my family and I were constantly worried about her falling or not eating properly, but we no longer worry. We can now sleep at night knowing that she is safe.
I want to thank each and every member of staff who have made a difference in my mother's life. You are all amazing.
Kind regards.
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind and heartfelt words. It truly means the world to us to hear how happy your mother is with the care she receives. Knowing that our support has made such a positive difference in her life - and brought peace of mind to you and your family - is exactly why we do what we do.Our team takes great pride in delivering compassionate, person-centred care with dignity and respect, and it's wonderful to hear that this shines through in the care your mother experiences. We will be sure to share your lovely feedback with all of our staff, as it will mean so much to them.Thank you again for your trust and for taking the time to share this beautiful message. It's a privilege to care for your mother, and we look forward to continuing to support her.

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Review from Anna S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Royal care Dover have been a joy to work with, having carers in 4 times a day we thought would be tough but just the opposite, so kind considerate and helpful, nothing is too much trouble.
We look forward to seeing them and feel Dad is in very good hands.
Thank you Royal Care we can't do this without
you :))
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words! It truly means the world to us to know that our care team has made a positive difference for you and your Dad. We understand how important it is to have peace of mind, and we're honoured to be part of your support network. Your appreciation will be shared with our wonderful carers - they'll be so pleased to hear this. We look forward to continuing to care for your Dad and being there for your family.

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Review from N S (Daughter of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
At present time I have only met Field Supervisor . I have not met any of Mums care staff yet. I read daily notes of Mums care.
Royal Care respond quickly to queries/ requests etc. They are easy to contact. Care staff are developing good relationships with Mum and I look forward to meeting them in August
when I visit.
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind feedback. We're pleased to hear that our Field Supervisor has made a good impression and that you find Royal Care responsive and easy to contact. Building strong, trusting relationships with your Mum is very important to us, and we look forward to you meeting the rest of her care team during your visit in August. If you have any questions or need support in the meantime, please don't hesitate to reach out.

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Review from C M (Daughter-in-law of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had Royal care for the last 2 years plus looking after my Mother in law we have found the carers to be very polite , respectful , and very caring towards my mother in law .
If any problems arise someone always contacts us ASAP to let us know .
The managers have done spot checks to make
sure all care is being given .if we have ask for something else to be done to help with my mother in laws care they always do their best to support us
I have no complaints about the care or the company with out them my mother in law would have to go in a home which I feel she is better off in her own home we cannot thank Royal care enough for all the hard work and support given to her care
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind and heartfelt feedback. We are truly grateful to hear that our carers have been polite, respectful, and caring towards your mother-in-law. It's wonderful to know that our team's communication and spot checks have provided you with reassurance and confidence in the care we provide.We always strive to support our clients and their families in every way possible, and it means a lot to us that you feel your mother-in-law is better off being cared for at home. Your appreciation encourages us to continue delivering the best care and support.Thank you again for trusting Royal Care with your mother-in-law's care. We're here whenever you need us.

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Review from Margaret A (Wife of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
ROYAL CARE are amazing.The staff from the administration dept to the Carer/carers are all absolutey superb.They are all so kind, courteous and very very patient.Nothing is ever too much trouble for ROYAL CARE and is for any reason one has a problem/query they will sort it immediately for you without
question and they really put your mind at ease.The kindness ROYAL CARE offer is second to none and I would not hesitate to recommend them.
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words and heartfelt feedback! We're truly delighted to hear that our entire team-from administration to our carers-has made such a positive impact. Providing compassionate, patient, and responsive care is at the heart of everything we do, and it means the world to us to know that we've put your mind at ease. Your recommendation is the highest compliment we could receive, and we are incredibly grateful for your trust and support. If you ever need anything, we're always here to help!

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Review from L L (Friend of Client) published on 21 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The company provides Great service, lovely carers, they work well and are caring towards client support with washing dressing breakfast and drinks also make bed empty commode and chat to client. We are very happy so far
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you're happy with the service and the care provided by our team. Please don't hesitate to get in touch if there's anything more we can do to support you.

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Review from joanna m (Daughter of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very nervous to know there would be a care package put in place for my mother when released from hospital after 6 months. All I can say is that I could not have wished for anything better than the team that have been provided. Both women and men carers have been amazing in my eyes and are
doing this work from their heart. Excellent care and would highly recommend.
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

Thank you so much for your kind words. We're truly grateful for your feedback and so pleased to hear that the care team has made such a positive difference. Your recommendation is greatly appreciated.

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Review from K W (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Mums in end of life care, on the first day they left deep nail imprints in my mums leg which was found and reported by the NHS care team who came 3 hours later and spotted it. The marks were still prominent then so it must have hurt her.
Reply from Lucy Forrester, Operations Manager at Royal Care Dover

I am deeply sorry for the distressing incident where your mum experienced. Please accept our sincerest apologies for the pain and distress this caused her. We are taking this feedback seriously to ensure that such an incident does not happen again. Please know that we are committed to offering the best possible care for your loved one and will address this concern with our team to ensure improvements are made. Thank you for bringing this matter to our attention, and again, our deepest apologies.

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Review from Lisa F (Daughter of Client) published on 10 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Royal Care was excellent in caring for my dad at the end of life. If they were late they'd call. All staff were caring and gentle. They were even there when my dad passed, they were compassionate and kind. Thank you Royal Care so much. I'd like to thank individuals but there were many that came. All
were great. We are forever grateful.
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Review from Terry S (Partner of Client) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I simply cannot speak highly enough of the care that my partner - and, indeed, I - received in the days before he recently died at home from cancer. We had four visits a day from two staff and every single one of the staff, including the managers, who came to us showed empathy, skill, knowledge and
expertise beyond anything that we could have expected or wished for. The whole experience was astonishing from beginning to its sad end. I can only say thank you to all those wonderful people who helped so much; and I feel that this is an inadequate response.
Reply from Bernadine Spinner, Registered Manager at Royal Care Dover

Thank you so much for your kind words. We hope you are well!

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Review from Felicity T (Wife of Client) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my husband was sent home from hospital on NHS Continuing Care I was very concerned as to how I would manage with two carers coming in four times a day and how good the service would be. I need not have worried. First, we had a visit from the manager, and one of the carers. They explained everything
to me and totally put my mind at rest. I knew then that we were in good hands. The carers couldn't have been better. They genuinely did care - not only for my husband but for me as well.
I couldn't have wished for a better level of care and support right up to his death. I have no hesitation in recommending Royal Care very highly indeed.
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Review from Rick L (Son-in-law of Client) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was cared for at home by a bank of Royal Care carers in the last few days of her life. Every carer who came to attend to my mother in law was just brilliant, so helpful, kind, considerate, tender and punctual. They made sure my mother in law was comfortable and retained her dignity
throughout the last days of her life, right until her last breath. They also ensured that the family were kept appraised as to what was happening and why and we all thank them for their kindness when we needed it most.
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Review from Jean N (Client) assisted by family/friend published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Royal Care provides a decent service, the care staff tend to be very friendly and helpful in assisting my required care needs. The management is good, they phone fairly frequently to ensure my needs and requirements are being met. Overall, Royal Care is a very good care provider.
Reply from Sreelatha Vijayan, registered manager at Royal Care Dover

Thank you for your review, please call us if you need anything at all.

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Review from Susan A (Wife of Client) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
These kind carers touched my heart with their compassion in my situation. The comforting smile and laughter, there's no price for these moments, which I will remember always. I commend them all. Bless you and thank you.
Reply from Dan Carr, Registered Manager at Royal Care Dover

Thank you so much for your kind words, it's our pleasure.

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Review from Sarah B (Daughter of Client) published on 31 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We can't thank the girls enough for their care, love and compassion in all aspects of dad's care! He always looked forward to their twice daily visits and they in turn spent time listening to and laughing with dad! The girls always had time for him and us as a family and nothing was too much trouble.
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Review from A B (Wife of Client) published on 8 February 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The carers were very good. Only had for a short time. Very polite and caring. Punctual.
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Review from B T (Daughter of Client) published on 8 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Your carers were kind and compassionate when dealing not only with the patient (my mum) but also when dealing with my dad. They helped my mum retain her dignity until the end being kind and gentle.
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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Royal Care Dover is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.486 for Royal Care Dover is calculated as follows: ( (49 Excellents x 5) + (16 Goods x 4) + (5 Very Poors x 1) ) ÷ 70 Ratings = 4.486
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Royal Care Dover is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (3)

Sreelatha

Sreelatha Vijayan

Job Title: Director Joined: 2011

Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She became the registered manager in February 2019.


Sree is a registered nurse and has been for many years, working in various sectors within hospitals and nursing homes across the Southeast.

Abhishek

Abhishek Sureshkumar

Job Title: Registered Manager Joined: 2021

Abs is responsible for the rostering and scheduling at Royal Care. He makes sure all the calls are added and then assigned to staff. He also checks our staff compliance to make sure our business is safe and all checks are completed. He assigns training to staff and manages their competencies

Lindsay

Lindsay Cutts

Job Title: Registered Manager Joined: 2020

Lindsay has many years of experience in the care sector from the age of 17, with 7 years of Managerial experience. She has been with Royal Care since November 2020 as a carer and has now switched to the office side of care. Lindsay completes and updates all care plans and admin, and has a wide knowledge of all of our clients and staff.

Frequently Asked Questions about Royal Care Dover

What Type of Services does Royal Care Dover offer?

Royal Care Dover offers Home Care.

How many Carers does Royal Care Dover employ?

Royal Care Dover employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Dover to verify any information. View our terms and conditions. Royal Care Dover has an Enhanced Service - more info.