Royal Care Dover

Unit 5 Poulton Business Park, Poulton Close, Dover CT17 0HL
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9.5 34 Reviews
  • Royal Care Dover, Dover
Royal Care is a homecare organisation based in Kent, who specialises in supplying high-quality support workers, health care assistants and registered nurses to the healthcare sector.

Royal Care is a registered provider with CQC.

Royal Care can provide staff at short notice and have 24/7 out of hours on call.
The agency aims to provide the same individuals to ensure continuity of care and a good rapport with clients which is central to everything Royal Care do.

Compliance software is used to ensure all checks have been carried out. Royal Care only employs staff that adhere to the company ethos which is why absence rates are low.

Royal Care supply staff to several, supported living, sheltered housing, domiciliary care, nursing homes and residential homes, around Kent and the South East areas.

The agency is especially interested in the following:

Supplying permanent and temporary worker personnel, nursing staff (RMN, RGN RN), support workers and healthcare assistants, who have relevant experiences, qualifications or working towards (NVQ2, NVQ3, NVQ5) and mandatory training.

Royal Care currently has over 50 staff members who are fully compliant. Royal Care can offer competitive rates without compromising on customer service or quality of care. All staff are trained to at least a minimum mandatory standard to further ensure all are adept to meeting the service user’s individual needs.

Candidates are available to start upon request and are fully compliant through meeting criteria for employee checks.

Royal Care has the relevant insurance in place, which includes 10 and 5 million cover of each, employer's liability, public liability and professional indemnity.

Royal Care welcomes an opportunity to contract with all organisations and personal needs. The rates are extremely competitive and can be discussed.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £26 – £26
  • Weekly Live-in Care Fees: £1800 – £2000

All fees are variable and dependent on the length and type of service required
Please enquire

These prices are only a guideline, please contact Royal Care Dover to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Lucy Forrester (Operational Manager)

Royal Care Dover Reviews (34)

Total of 34, showing 21-34
9.5

Royal Care Dover has a Review Score of 9.5 (9.486) out of 10, based on 12 reviews in the last 2 years. Over all time Royal Care Dover has 34 reviews.

Overall Experience

  • 26
  • 5
  • 2
  • 0
  • 1

Date Published

34
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11
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22

Review from C C (Client) assisted by family/friend published on 17 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with this care service. The staff are very caring and pleasant. Always very clean and tidy and try to make me comfortable before they leave. Always come on time.

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Review from R P (Husband of Client) published on 7 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please commend the Field Care Supervisor in particular for her cheerful approach and comforting manner.

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Review from Shirley L (Wife of Client) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was pleased to receive this as I wanted to get in touch with the carers. They all did a wonderful job and I thank them for it under difficult circumstances with the Covid-19 it was very difficult. Thank you all.

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Review from Shelley W (Client) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relationship with the carers who come every morning is good and are always on time to shower and dress me is very good. The manager and her staff are always very helpful and can't do enough for us. They are wonderful people and a credit to Royal Care.
They offer a very good service and always on
time or phone to let me know if there's a problem. I would recommend Royal Care, which I have been having for the last 2-3 months, and staff are always polite and caring and respectful. Plus they all like to have a chat and work at the same time, which makes your care enjoyable and comfortable. Recommend company in the area for care.

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Review from R G (Husband of Client) published on 16 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As indicated below, the service was very good when times were correct for our situation.

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Review from M E (Daughter of Client) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As mum was frail, the tenderness of many carers was appreciated. She loved their attention. As her carer, the timing of some calls, in particular, the lunchtime one, (sometimes a little over 2 hours since the breakfast call) was a problem particularly when mum also had a call from the community nursing
team.

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Review from Kieran E (Partner of Client) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Care provides care for my partner who is bedbound, they visit 4 times daily apart from the 3 days she attends hospital dialysis sessions when they provide 2 visits.
My partner and I find the management staff extremely helpful and the care staff are very friendly, as well as being helpful and
cheerful too, on the whole, very reliable and satisfactory service is provided by Royal Care, and I would happily recommend them as being an excellent care provider.

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Review from D F (Client) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Royal Care is all positive. What I like about them is that they are consistent with their call times so you know where you are. My husband has care four times a day. The staff are very respectful they always have a smile on their face and they do a wonderful job of the care they carry
out. Nothing is too much trouble. I have to mention the manager who frequently comes out to care as well. He is excellent at what he does and goes above and beyond in everything he does including the interaction with my husband. In every job, we strive for excellence and we know there is always room for improvement and that is what he tells his staff.

Reply from sreelatha vijayan at Royal Care Dover

Thank you for such kind words. It is always a pleasure.

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Review from L R (Daughter of Client) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really pleased with the care provided. We managed to keep mum at home and she died peacefully in her sleep.

Reply from Sreelatha Vijayan at Royal Care Dover

Thank you for your kind review, it was a pleasure to care for mum.

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Review from Judith R (Partner of Client) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Royal Care worked with my elderly bed-bound partner, at home, for the last three weeks of his life following discharge from hospital. Suffering from dementia and with very limited mobility and a range of other medical problems, he received the support of two carers, four times a day. Staff treated my
partner with respect, compassion and dedication at all times. Carers took their time and ensured that he was comfortable and happy in their care. Excellent management of the team ensured that as far as possible, my partner received the 'right care at the right time'. Careful paring and excellent 'on the job' mentoring provided ongoing staff development for less experienced members of the team. Care was, therefore, characterised by a high level of consistency of approach and handling. He knew what to expect and responded well to each member of the team. Carers communicated with me constantly so that I was able to provide effective care between their visits. Excellent care overall.

Reply from Sreelatha Vijayan at Royal Care Dover

Thank you for your lovely review. It was our pleasure to care for your partner.

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Review from John G (Client) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Some of the caring staff do not appear to be experienced, but some are.

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Review from Alan S (Son of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I was impressed with the competence and compassion shown by Royal's staff. I felt that Mum was in good hands.

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Review from John M (Husband of Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service provided by the carers who arrive promptly and are always very polite and pleasant.
They are looking after my wife to the best of their ability and are always willing to be helpful in whatever is needed.

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Review from I S (Client) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used this service for a month and in that time I have found the carers very kind and helpful, nothing is too much trouble. I can honestly say that I couldn't have managed without them. They are to be recommended very highly.

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Current Review Score: 9.5 (9.486)

Overview of Review Score

The Review Score of 9.5 (9.486) out of 10 for Royal Care Dover is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.486 for Royal Care Dover is calculated as follows: ( (49 Excellents x 5) + (16 Goods x 4) + (5 Very Poors x 1) ) ÷ 70 Ratings = 4.486

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Royal Care Dover is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Sreelatha

Sreelatha Vijayan

Job Title: Director

Joined: 2011

Sree first founded Royal Care in 2011. She opened the first office in Dover in May 2018 and has continued to develop and expand since then. She became the registered manager in February 2019.


Sree is a registered nurse and has been for many years, working in various sectors within hospitals and nursing homes across the Southeast.

Abhishek

Abhishek Sureshkumar

Job Title: Registered Manager

Joined: 2021

Abs is responsible for the rostering and scheduling at Royal Care. He makes sure all the calls are added and then assigned to staff. He also checks our staff compliance to make sure our business is safe and all checks are completed. He assigns training to staff and manages their competencies

Lindsay

Lindsay Cutts

Job Title: Registered Manager

Joined: 2020

Lindsay has many years of experience in the care sector from the age of 17, with 7 years of Managerial experience. She has been with Royal Care since November 2020 as a carer and has now switched to the office side of care. Lindsay completes and updates all care plans and admin, and has a wide knowledge of all of our clients and staff.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Royal Care Dover to verify any information. View our terms and conditions. Royal Care Dover has an Enhanced Service - more info.