Special mention to one carer who seems to work wonders with Mum!Lisa P(Daughter of Client/Service User)
Special mention to one carer who seems to work wonders with Mum!Lisa P(Daughter of Client/Service User)
Lovehands Care Services Ltd is a compassionate care and support provider dedicated to helping adults aged 16 and above live safely, comfortably, and with dignity in their own homes. The service promotes independence and wellbeing by delivering high-quality, person-centred care tailored to each individual’s needs and preferences.
The service supports adults who need help due to age, disability, illness, recovery after hospital stays, or other circumstances that make daily living more...
Care Provided by Lovehands Care Services Ltd
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £34
- Weekly Live-in Care Fees: from £1,952
- 30 Minute Visiting Care Fees: from £25
Fees depend on care needs and we do not charge for assessment
Contact Lovehands Care Services Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Lovehands Care Services Ltd
- Private Owned
Person in charge
- Eunice Mwale (Managing Director)
Lovehands Care Services Ltd Reviews (50)
Lovehands Care Services Ltd has a Review Score of 9.8 (9.787) out of 10, based on 24 reviews in the last 2 years.
Over all time Lovehands Care Services Ltd has 50 reviews.
Excellent service. Carers are all very polite, efficient and punctual. Very good communication.
Thank you for taking the time to share your feedback and rating us with a 5-star! We are thrilled to hear that you have had a positive experience with our team. It is wonderful to know that our carers' politeness, efficiency and punctuality have stood out to you, as we strive to provide the best...
This is care with a capital C. Professional, responsive, excellent communication between carers and managers and family. I've worked with 7 private agencies, setting up packages for 3 elderly loved ones. This is the first agency I recommend, (to be fair I've had some nightmare experiences) Most importantly Mum is happy with her carers as she has regulars and has got to know them. She's always clean and tidy and calls are on time. Top of the class for us!
Thank you very much for your wonderful feedback. We are absolutely delighted to hear that you and your mum are happy with the service we provide. Giving us a capital C means the world to us as we pride ourselves on delivering compassionate and professional support. It is rewarding to know that our...
Lovehands have cared for my Mother for the past 2 and a half years and have provided her with excellent service. The staff are kind and always go the extra mile. Nothing was too much trouble, they listened to my Mum and treated her with dignity and respect. We had a great relationship with the management team who were always very responsive. Mum felt very much part of the Lovehands family who clearly cared for her.
Thank you so much for taking the time to leave us a positive review. We are delighted to hear that your experience with Lovehands has been so positive. It's heartwarming to know that our staff's dedication and kindness have made such a meaningful impact on your Mother's life. We strive to treat all...
Lovehands Care Services has supported our father for 18 months. He is eighty-five years old and has vascular dementia. He needs support to continue leading an independent life at home. The great thing about the Lovehands carers is that they take a genuine interest in Dad as a person. They always talk with him and listen. They are always respectful and treat him with dignity, encouraging him to lead a full life. An excellent service.
Thank you so much for your heartfelt review. We are truly honoured to have been able to support your father over the past 18 months. At Lovehands Care Services, we believe in providing care that respects and values each individual's unique personality and history. It's wonderful to hear that our...
The staff who have been allocated are always pleasant, kind and caring. I would recommend Lovehands.
Thank you so much for taking the time to share your positive experience with Lovehands! We're delighted to hear that our services have been able to meet your needs while your PA takes a well-deserved break. Providing supportive and compassionate care is at the heart of what we do, and we're...
Lovehands have consistently gone above and beyond my expectations. The care they have given my dad has been exceptional. Due to ill health we have had to change the care required at very short notice, several times. These requests have always been met quickly and professionally. I always feel that Lovehands have my dad's best interest at heart and that they really care about his wellbeing. Thank you for everything that you have done.
At Lovehands Care, we...
Lovehands have been flexible and accommodating about my mother's in home care. Despite all of the difficulties they have provided us with highly qualified and trained staff who care for my mum very diligently and respond to the needs of all of us. Lovehands has become part of the family unit and they have made a real difference, enabling her to stay at home for longer. I would definitely recommend this agency.
We are truly grateful for your positive review of the services we have been providing to your mum. It warms our hearts to know that you have found our service to be flexible and accommodating resulting in a positive outcome for your mum. We take great pride in ensuring that our staff are adequately...
It is good to know that the carers, in their turn, feel 'cared for.' This reflects the managerial ethos and sound philosophical grounding of this remarkable company.
Thank you for taking the time to share your wonderful review of Lovehands Care. We are thrilled to hear that our organization is being recognized as a truly client-centered company. At Lovehands Care, we believe in creating an environment where both our clients and our staff feel like a part of our...
Thoughtful towards my wife's needs and as we have few visitors gives great pleasure in chatting with them. Quality of service is always of a high standard. Always willing to supply carers to allow my wife to accept medical appointments.
Thank you so much for your positive feedback. We are so glad you find our team pleasant, smart and thoughtful towards your wife's needs. We aim to provide excellent services that work for all providing value for money regardless of who pays for it. Being flexible to accommodate our clients' needs...
My father is very happy with your services. Much better and more reliable than council provided care.
Thank you for your kind words! We wanted to personally reach out and express our gratitude for the wonderful review you left about our services. Your feedback means a lot to us, and we are thrilled to hear that your father is happy with the care we provide. we strive to go above and beyond in...
Lovehands Care Service Ltd on the whole have provided a good caring service, with some staff going above and beyond to make my dad comfortable, giving him the encouragement to carry on, sometimes in the most difficult of times. I have appreciated the management staff helping me with reviews and are really helpful with all problems we have had to work through. The only downside is the cost.
Thank you so much for your positive feedback. I am so glad we are providing good care and that you have noted that we go above and beyond to ensure comfort and best outcome possible. We aim to provide excellent services that work for all. Your trust in our service and the opportunity to support you...
We have been using Lovehands Care provides for nine months. Their carers are reliable, punctual, efficient and kind. The communication between the team is good, so requests are passed on to other helpers within the team. My mum (97) is very happy with the callers.
Thank you so much for your positive feedback. I am glad we have met your expectations and that you have found our team to be reliable, punctual, efficient and kind. Your trust in our service and the opportunity to support you and your loved one means a lot to us. Thank you.
All carers that visit are very polite and courteous to both myself and my wife and provide a very excellent service.
Thank you so much for your positive feedback. I am so glad you have found our team to be polite and courteous to you. We aim to provide excellent services that work for all. Your trust in our service and the opportunity to support you and your loved one means a lot to us. Thank you.
Generally very pleased with the service provided by LoveHands. My father needs carers for times a day to cater for his every need and the staff are kind and compassionate. At times they have gone beyond their allocated tasks when extra tasks were needed without needing to be told. Lovehands also provided 24-hour care briefly at short notice when my father needed it upon leaving hospital. The family are confident that he is in good hands when we are not there.
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us and the wider community. It is encouraging to know that you recognise that our team goes beyond and above when needed and are flexible to provide 24-hour care at short notice. Thank you...
Carers have been punctual, friendly and helpful.
Followed instructions well.
Thank you.
Thank you so much for your positive feedback. I am glad we have provided excellent support and that you have found punctual, friendly and helpful. Your trust in our service and opportunity to support you and your loved one means a lot to us. Thank you
I have had excellent experiences with this company and relied on them on several occasions. The staff and carers have all been courteous, efficient, communicative, reassuring and reliable. My mum spoke well of each carer she came in contact with for live-in care; when I needed occasional respite and it didn't take long at all to gain trust in the company. A bonus point was that many shared the same faith as mum. They provided me with peace of mind and warmth and support in understanding my mum's needs, as well as my own, as a daughter and full-time carer. Highly recommend
Thank you so much for your positive feedback. It is your feedback that allows us to continuously improve the way we support and serve you. I am glad we have provided excellent experience and that you have found our team to be courteous, efficient, communicative, reassuring and reliable. Your trust in our service and opportunity to support you and your loved one means a lot to us. Thank you.
Lovehands have provided exemplary care service for my dad. This involves 24/7 care. The carers are brilliant. Also, Lovehands look after their own carers making sure they are supported and have the required breaks.
Thank you for the awesome review. We are thrilled that you took the time to share your rating with us and the community. Your feedback helps us to improve service for everyone. We find pleasure in serving you and glad that we are also succeeding in support our workforce as they are our greatest assets.
Positive experience. Lovely caring staff well trained and they provide essential support for my mother. Timekeeping for visits sometimes varies a little probably due to other commitments/client demands.
I am on bed rest and rely very much on my carers. A gold service has been given on the whole. If I have any complaints management usually sort it out promptly. I have seen new staff monitored by experienced staff. The team has helped to get me back to good health after being in hospital. I would like management to hear the importance of a lighter load in some cases and the importance of frail skin care.
It gives my staff and I great pleasure to know that "A gold service" is being given to our team. This is our mission, and it drives us every day. Thank you for trusting us and feeding back to us which helps us to improve
I am...
Lovehands supported my wife at night. She has Parkinson's Disease (PD) and I was recovering from surgery. Staff were always on time, polite, caring and supportive. They paid attention to what care was needed and were patient with my wife. One member of staff has a lot of experience with PD and gave an extra level of reassurance - which was much appreciated. This was a first time/unique experience for us having carers stay at night. It was a success.
Thank you so much for your kind words. We really appreciate you taking time out to share your experience with us and wider community. We count ourselves lucky for people who use our services like you and we look forward to working with you again in the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 April 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (3)
- Posted: Tuesday 29 Jul 2025From the Desk of Jackie Lesley, Registered Manager Dear Friends, Supporters, and Community Members, We’re delighted to share this month’s updates from Lovehands Care Services. As we move through the...
- Posted: Monday 23 Jun 2025Last month was a busy one with our CQC inspection and we’re proud to share that we maintained our GOOD rating across the board! A huge thank you to our...
- Posted: Wednesday 28 May 2025It’s been a busy and eventful month here at Lovehands Care! CQC Inspection Update This month, we welcomed our CQC inspector into the office for a full-day visit as part...
Awards / Recognitions (1)
- Recipient: Lovehands Care Services LtdDate: Saturday 06 Sep 2025
Meet the Team (31)
Being a Managing Director at Lovehands, my aim is to manage the provision of care and support to people in their own homes of high quality. Having started my caring career 17 years ago, I have had the privilege to work alongside other professionals in different health and care settings which has massively helped me to build a good CQC rating service, helping our Local Authority and the NHS by enabling people to stay in their own homes and community for as long as possible.
I am extremely passionate about excellence in care and believe that people must receive excellent service which promotes independence, choice, and dignity. I recently completed a BTEC Level 5 diploma in Leadership and Management for Adult Care which I found very rewarding and helpful in how I manage my team, clients, and business. My key strengths are my ability to build relationships, develop and motivate teams, influence stakeholders, and sell a shared future vision of growth.
I am proud that I have been privileged to work with so many wonderful people who not only allow us in their lives but trust us to hold their hands through the process. Caring is not a job for me! it is who I am, and I am passionate about it.
Being a wife, a mum to 4 kids, a perfectionist, and a people lover, means I try to prioritise tasks to ensure time is well spent with the growing family and moving a business forward by aiming to give the best services to our deserving clients.
I am a dedicated, motivated and compassionate nurse with 25 years of experience in different healthcare settings privileged to be registered to manage a good CQC-rated care provider.
In my role, I am responsible for ensuring the very best person-centred care service is provided to our clients whilst promoting their interests and understanding their needs. l effectively manage my staff, providing information, guidance and ongoing supervision and support, recruiting and onboarding new staff and continually developing and encouraging my team to deliver on our promises.
The best part of my job is working in partnership with my clients and their significant representatives, other professionals and the care team to achieve the best outcome for the client.
I bring nearly 30 years of experience in the care industry, and I’m proud to be part of the Lovehands Care Services team. My journey into care began in a very personal way, helping a family member who had care needs. That experience ignited something in me. I loved the feeling of self-worth that came from caring for someone less fortunate than myself, and it shaped my passion for supporting others ever since.
Since joining Lovehands in February 2025, I’ve been able to bring my knowledge, empathy, and leadership to a team that truly shares my values. I believe in leading by example, and I would never expect any team member to do something I wouldn’t do myself. It’s about mutual respect and working together to provide the very best care.
I describe myself as empathetic, caring, and compassionate. I firmly believe that everyone deserves high-quality care and support, and they should always have a say in how that care is given. Person-centred care isn’t just a phrase to me, it’s the foundation of everything I do.
I’m passionate about what I do and grateful to be part of an organisation that supports and values its staff and clients. It’s an honour to contribute to the positive changes we’re making every day at Lovehands.
Dynamic, self-disciplined, and enthusiastic, Sanam brings a wealth of experience and a deep commitment to providing high-quality care. Her exceptional attention to detail and high level of accuracy ensure that every aspect of care and support is delivered with professionalism and compassion.
Sanam’s extensive experience in supporting individuals with a variety of needs has made her a valued mentor and leader within the team. She leads by example, empowering others while always putting the people we care for at the heart of everything she does.
We’re proud to have Sanam as part of the Lovehands family—her journey is a true testament to the values we hold dear.
Doreen is a result-oriented marketing professional who brought a wealth of experience into the care sector after a successful 7-year career in the banking industry. Her background includes managing diverse client portfolios, delivering excellent customer service, handling credit financing, budgeting, reporting, risk and cash management, and leading sales and marketing initiatives.
In 2020, Doreen made a meaningful career shift into the care industry, driven by a passion for making a direct impact in people’s lives. She joined Lovehands Care Services in June 2021 and quickly proved to be a valuable asset to the team. Through her dedication, professionalism, and people-first approach, she worked her way up to her current role as a Senior Support Worker.
Doreen’s unique blend of corporate precision and heartfelt care makes her stand out. Her ability to combine strong organisational skills with genuine compassion enables her to support clients with excellence and lead by example. Whether she's coordinating support plans or mentoring colleagues, Doreen always brings positivity, focus, and a deep commitment to delivering tailored, high-quality care.
We’re proud to have Doreen as part of the Lovehands team, a true reflection of how diverse experience and heartfelt dedication can come together to make a real difference.
Ria is a hardworking and resilient individual whose passion for helping people has truly blossomed since joining Lovehands in November 2024. Originally exploring career options, she found her calling in the care sector and hasn’t looked back since. Ria is now thriving in a role she loves, bringing dedication, positivity, and a genuine sense of purpose to the team.
With a strong work ethic and a natural drive to give 100% in everything she commits to, Ria is someone who embraces challenges and continually seeks ways to grow and improve. Her motivation is fuelled by a clear vision for her future and a deep desire to succeed in life, values that align perfectly with the Lovehands mission.
Ria has quickly become a trusted presence within the team, known for her calm and reassuring nature. Whether it's supporting clients or fellow staff members, she’s always just a phone call away, ready to listen, help, and make a difference. Her calming voice and steady support have made her a valuable part of the Lovehands family.
We’re excited to support Ria’s big aspirations and look forward to seeing her continue to grow and flourish in her journey with us.
Asinedy is a kind and reliable individual who provides essential support to those in need, ensuring their comfort, safety, and sense of respect in daily living.
Charles is a compassionate and dependable professional who supports individuals with their daily needs, promoting dignity, independence, and overall well-being.
Compassionate.
Compassionate
Experienced care support worker.
Compassionate.
Compassionate.
Compassionate
Compassionate
Kind, Compassionate and initiative
Kind and Compassionate.
Honest, open-minded, trustworthy person.
Compassionate
Experienced Care Support Worker
Diploma level3 in health and social care(adults)forEngland(QCF)
* Supporting service users to take their medication
* Cooking for service users
* Accompanying service users to social visits, shopping or attending medical appointments
Kind and compassionate.
Experienced and Compassionate.
Compassionate.
Compassionate
Teamwork – I worked effectively as part of two teams during my volunteering with my church.
Communication – I value good communication in everything I do in order to ensure the best outcome.
Adaptability – Last year, my school moved to a new location, which brought new challenges, but I was able to adapt well to this.
Compassionate.
Compassionate.
Compassionate
Experienced and compassionate
Compassionate.
Frequently Asked Questions about Lovehands Care Services Ltd
How many Carers does Lovehands Care Services Ltd employ?
Lovehands Care Services Ltd employs 45 carers.
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