Fees depend on care needs and we do not charge for assessment
These prices are only a guideline, please contact Lovehands Care Services Ltd to find out the exact price for your requirements.
Lovehands Care Services Ltd has a Review Score of 9.8 (9.815) out of 10, based on 20 reviews in the last 2 years. Over all time Lovehands Care Services Ltd has 41 reviews.
Review from S T (Son of Client) published on 9 August 2023
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you for your kind words! We wanted to personally reach out and express our gratitude for the wonderful review you left about our services. Your feedback means a lot to us, and we are thrilled to hear that your father is happy with the care we provide. we strive to go above and beyond in delivering exceptional care and support. We understand how important it is to have reliable services, especially when it comes to the well-being of your loved ones.
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Review from Lorraine P (Daughter of Client) published on 29 March 2023
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your positive feedback. I am so glad we are providing good care and that you have noted that we go above and beyond to ensure comfort and best outcome possible. We aim to provide excellent services that work for all. Your trust in our service and the opportunity to support you and your loved one means a lot to us. I am sorry to learn that the value we provide to you seems costly. It is our goal to deliver the highest quality of service at a reasonable price so, I am keen to learn a little bit more about what prompted your feedback on cost. I will be contacting you to discuss further and see what we can do to help. We remain grateful that you took time to share your thoughts with us, I look forward to speaking with you.
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Review from Jane R (Daughter of Client) published on 1 February 2023
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your positive feedback. I am glad we have met your expectations and that you have found our team to be reliable, punctual, efficient and kind. Your trust in our service and the opportunity to support you and your loved one means a lot to us. Thank you.
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Review from A D (Husband of Client) published on 1 February 2023
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your positive feedback. I am so glad you have found our team to be polite and courteous to you. We aim to provide excellent services that work for all. Your trust in our service and the opportunity to support you and your loved one means a lot to us. Thank you.
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Review from M J (Son of Client) published on 18 November 2022
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your kind words. We really appreciate you taking the time to share your experience with us and the wider community. It is encouraging to know that you recognise that our team goes beyond and above when needed and are flexible to provide 24-hour care at short notice. Thank you for trusting us and for your confidence in knowing that your loved one is in good hands when you are not there.
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Review from K J (Mother of Client) published on 14 November 2022
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your positive feedback. I am glad we have provided excellent support and that you have found punctual, friendly and helpful. Your trust in our service and opportunity to support you and your loved one means a lot to us. Thank you
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Review from Bernardine A (Daughter of Client) published on 7 November 2022
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your positive feedback. It is your feedback that allows us to continuously improve the way we support and serve you. I am glad we have provided excellent experience and that you have found our team to be courteous, efficient, communicative, reassuring and reliable. Your trust in our service and opportunity to support you and your loved one means a lot to us. Thank you.
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Review from J B (Daughter of Client) published on 19 August 2022
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you for the awesome review. We are thrilled that you took the time to share your rating with us and the community. Your feedback helps us to improve service for everyone. We find pleasure in serving you and glad that we are also succeeding in support our workforce as they are our greatest assets.
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Review from D S (Son of Client) published on 18 July 2022
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Review from J C (Client) published on 14 July 2022
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you for the positive review about us and ours services.
It gives my staff and I great pleasure to know that "A gold service" is being given to our team. This is our mission, and it drives us every day. Thank you for trusting us and feeding back to us which helps us to improve
I am particularly grateful for the fact that you took the time out of your busy schedule to write this thoughtful review. We are here to work with you for you so that you can continue on your journey.
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Review from T B (Husband of Client) published on 7 July 2021
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your kind words. We really appreciate you taking time out to share your experience with us and wider community. We count ourselves lucky for people who use our services like you and we look forward to working with you again in the future.
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Review from Eileen B (Daughter of Client) published on 28 June 2021
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your positive feedback and for taking the time to post this review. It is your feedback that allows us to constantly improve the way we support and serve you. I am glad to know that our hard work meets your expectations and that you are happy with service. Your trust in us to support you and your loved one means a lot, so we say thank you. If you ever have additional feedback, please don't hesitate to let us know. Thank you
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Review from N S (Mother of Client) published on 28 June 2021
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your positive feedback and for taking the time to post this review. It is your feedback that allows us to constantly improve the way we support and serve you. I am glad you are happy with how excellent, caring and professional we are as a team. Your trust in us to support you and your loved one means a lot, so if you ever have additional feedback please don't hesitate to let us know. Thank you.
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Review from B F (Client) assisted by family/friend published on 6 August 2020
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your positive feedback and for taking the time to post this review. It is your feedback that allows us to constantly improve the way we support and serve you. I am glad you are happy with how excellent care, dignity and professional service you receive from our team. Your trust in us to support you and your loved one means a lot, so if you ever have additional feedback, please don't hesitate to let us know. Thank you.
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Review from Alison K (Daughter of Client) published on 28 January 2020
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Reply from EUNICE MWALE at Lovehands Care Services Ltd
We put our client' experience and satisfaction is our priority, and your review reaffirms the hard work we put in. So thank you very much for your kind and lovely words, we feel so blessed and privileged to be trusted with the care and support of your loved ones.
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Review from Paul H (Nephew of Client) published on 8 October 2019
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Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd
Thank you so much for your positive feedback and for taking the time to post this review. It is our clients and their representatives that allow us to constantly improve the way we support and serve our community. I am glad you are happy with how excellent, reliable and friendly our staff are in the delivery of service. Your trust in us to support your loved one means a lot, so if you ever have additional feedback, please don't hesitate to let us know. Thank you.
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Review from Suzie L (Daughter of Client) published on 26 September 2019
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Reply from EUNICE MWALE at Lovehands Care Services Ltd
Thank you so much. We appreciate your compliment. It was sure a pleasure to serve you/your loved one.
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Review from Lisa P (Daughter of Client) published on 31 July 2019
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Reply from Eunice Mwale at Lovehands Care Services Ltd
Thank you so much for taking time to review Loveday Comfort Care. We greatly appreciate your positive feedback. We are happy that we have been able to provide a suitable carer for your loved one. We hope to continue improving.
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Review from Shirley S (Client) published on 22 May 2019
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Reply from Eunice Mwale at Lovehands Care Services Ltd
Thank you for your kind words. It is always our pleasure to visit. Kind Regards.
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Review from Patricia H (Client) published on 24 April 2019
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Reply from Eunice Mwale at Lovehands Care Services Ltd
Thank you very much for your lovely comment, it is always our greatest pleasure to serve you and your loved ones.
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The Review Score of 9.8 (9.815) out of 10 for Lovehands Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.815 for Lovehands Care Services Ltd is calculated as follows: ( (104 Excellents x 5) + (10 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 119 Ratings = 4.815
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lovehands Care Services Ltd is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Apr 2025
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Job Title: Managing Director/NI
Joined: 2018
Being a Managing Director at Lovehands, my aim is to manage the provision of care and support to people in their own homes of high quality. Having started my caring career 17 years ago, I have had the privilege to work alongside other professionals in different health and care settings which has massively helped me to build a good CQC rating service, helping our Local Authority and the NHS by enabling people to stay in their own homes and community for as long as possible.
I am extremely passionate about excellence in care and believe that people must receive excellent service which promotes independence, choice, and dignity. I recently completed a BTEC Level 5 diploma in Leadership and Management for Adult Care which I found very rewarding and helpful in how I manage my team, clients, and business. My key strengths are my ability to build relationships, develop and motivate teams, influence stakeholders, and sell a shared future vision of growth.
I am proud that I have been privileged to work with so many wonderful people who not only allow us in their lives but trust us to hold their hands through the process. Caring is not a job for me! it is who I am, and I am passionate about it.
Being a wife, a mum to 4 kids, a perfectionist, and a people lover, means I try to prioritise tasks to ensure time is well spent with the growing family and moving a business forward by aiming to give the best services to our deserving clients.
Job Title: Company Director
Joined: 2018
I am a dedicated, motivated and compassionate nurse with 25 years of experience in different healthcare settings privileged to be registered to manage a good CQC-rated care provider.
In my role, I am responsible for ensuring the very best person-centred care service is provided to our clients whilst promoting their interests and understanding their needs. l effectively manage my staff, providing information, guidance and ongoing supervision and support, recruiting and onboarding new staff and continually developing and encouraging my team to deliver on our promises.
The best part of my job is working in partnership with my clients and their significant representatives, other professionals and the care team to achieve the best outcome for the client.
Job Title: Registered Manager
Joined: 2025
I bring nearly 30 years of experience in the care industry, and I’m proud to be part of the Lovehands Care Services team. My journey into care began in a very personal way, helping a family member had care needs. That experience ignited something in me. I loved the feeling of self-worth that came from caring for someone less fortunate than myself, and it shaped my passion for supporting others ever since.
Since joining Lovehands in February 2025, I’ve been able to bring my knowledge, empathy, and leadership to a team that truly shares my values. I believe in leading by example and I would never expect any team member to do something I wouldn’t do myself. It’s about mutual respect and working together to provide the very best care.
I describe myself as empathetic, caring, and compassionate. I firmly believe that everyone deserves high-quality care and support, and they should always have a say in how that care is given. Person-centred care isn’t just a phrase to me, it’s the foundation of everything I do.
I’m passionate about what I do and grateful to be part of an organisation that supports and values its staff and clients. It’s an honour to contribute to the positive changes we’re making every day at Lovehands.
Job Title: Team Leader
Joined: 2019
Sanam began her journey with Lovehands Care Services in September 2019 as a Care Support Worker. With a strong work ethic and a passion for supporting others, she quickly distinguished herself as a dedicated and reliable team member. Over the years, Sanam has steadily progressed through the ranks, taking on the roles of Key Worker, then Senior Support Worker, and now proudly serving as Team Leader.
Dynamic, self-disciplined, and enthusiastic, Sanam brings a wealth of experience and a deep commitment to providing high-quality care. Her exceptional attention to detail and high level of accuracy ensure that every aspect of care and support is delivered with professionalism and compassion.
Sanam’s extensive experience in supporting individuals with a variety of needs has made her a valued mentor and leader within the team. She leads by example, empowering others while always putting the people we care for at the heart of everything she does.
We’re proud to have Sanam as part of the Lovehands family—her journey is a true testament to the values we hold dear.
Job Title: Senior Support Worker
Joined: 2021
Doreen is a result-oriented marketing professional who brought a wealth of experience into the care sector after a successful 7-year career in the banking industry. Her background includes managing diverse client portfolios, delivering excellent customer service, handling credit financing, budgeting, reporting, risk and cash management, and leading sales and marketing initiatives.
In 2020, Doreen made a meaningful career shift into the care industry, driven by a passion for making a direct impact in people’s lives. She joined Lovehands Care Services in June 2021 and quickly proved to be a valuable asset to the team. Through her dedication, professionalism, and people-first approach, she worked her way up to her current role as a Senior Support Worker.
Doreen’s unique blend of corporate precision and heartfelt care makes her stand out. Her ability to combine strong organisational skills with genuine compassion enables her to support clients with excellence and lead by example. Whether she's coordinating support plans or mentoring colleagues, BC always brings positivity, focus, and a deep commitment to delivering tailored, high-quality care.
We’re proud to have Doreen as part of the Lovehands team, a true reflection of how diverse experience and heartfelt dedication can come together to make a real difference.
Job Title: Admin Assistant
Joined: 2024
Ria is a hardworking and resilient individual whose passion for helping people has truly blossomed since joining Lovehands in November 2024. Originally exploring career options, she found her calling in the care sector and hasn’t looked back since. Ria is now thriving in a role she loves, bringing dedication, positivity, and a genuine sense of purpose to the team.
With a strong work ethic and a natural drive to give 100% in everything she commits to, Ria is someone who embraces challenges and continually seeks ways to grow and improve. Her motivation is fuelled by a clear vision for her future and a deep desire to succeed in life, values that align perfectly with the Lovehands mission.
Ria has quickly become a trusted presence within the team, known for her calm and reassuring nature. Whether it's supporting clients or fellow staff members, she’s always just a phone call away, ready to listen, help, and make a difference. Her calming voice and steady support have made her a valuable part of the Lovehands family.
We’re excited to support Ria’s big aspirations and look forward to seeing her continue to grow and flourish in her journey with us.
Job Title: Care Support Worker
Joined: 2019
Experienced care support worker
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