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Lovehands Care Services Ltd

60 Wisgreaves Road, Alvaston, Derby, Derbyshire DE24 8RQ
Lovehands Care Services Ltd Logo
Lovehands Care Services Ltd logo
Special mention to one carer who seems to work wonders with Mum!Lisa P(Daughter of Client/Service User)
Lovehands Care Services Ltd, Derby
Lovehands Care Services Ltd, Derby
Lovehands Care Services Ltd, Derby

Lovehands Care Services Ltd is a compassionate care and support provider dedicated to helping adults aged 16 and above live safely, comfortably, and with dignity in their own homes. The service promotes independence and wellbeing by delivering high-quality, person-centred care tailored to each individual’s needs and preferences.

The service supports adults who need help due to age, disability, illness, recovery after hospital stays, or other circumstances that make daily living more...  

Care Provided by Lovehands Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £34
  • Weekly Live-in Care Fees: from £1,952
  • 30 Minute Visiting Care Fees: from £25

Fees depend on care needs and we do not charge for assessment

The price(s) shown are provided by the agency. Contact Lovehands Care Services Ltd for full pricing details and T&Cs.

Contact Lovehands Care Services Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Lovehands Care Services Ltd
  • Private Owned

Person in charge

  • Eunice Mwale (Managing Director)

Lovehands Care Services Ltd Reviews (50)

9.8

Lovehands Care Services Ltd has a Review Score of 9.8 (9.787) out of 10, based on 24 reviews in the last 2 years. Over all time Lovehands Care Services Ltd has 50 reviews.

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Review from Eileen B (Daughter of Client) published on 28 June 2021 Submitted via Postal Card
Overall Experience

As a family, we have been extremely impressed with the care Mam has been given. The carers have amazing and nothing is too much trouble. Mam's condition has deteriorated due to her progressive illness but nothing has phased the company and they continue to remain caring, supportive, professional and courteous throughout. Thank you all so much, as a family it is very important for us to know Mam is being cared for so well.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback and for taking the time to post this review. It is your feedback that allows us to constantly improve the way we support and serve you. I am glad to know that our hard work meets your expectations and that you are happy with service. Your trust in us to...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from N S (Mother of Client) published on 28 June 2021 Submitted via Postal Card
Overall Experience

Every single member of Lovehands has been incredibly kind, helpful and understanding. The carers are polite, punctual and personable.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback and for taking the time to post this review. It is your feedback that allows us to constantly improve the way we support and serve you. I am glad you are happy with how excellent, caring and professional we are as a team. Your trust in us to support you...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from B F (Client / Service User) published on 6 August 2020 Submitted via Postal Card
Overall Experience

Excellent care, dignity and professionalism is uppermost by all carers.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback and for taking the time to post this review. It is your feedback that allows us to constantly improve the way we support and serve you. I am glad you are happy with how excellent care, dignity and professional service you receive from our team. Your...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Alison K (Daughter of Client) published on 28 January 2020 Submitted via Website
Overall Experience

Myself and my family are so happy with the wonderful care and support that my father is receiving from such lovely, caring and understanding ladies. A special thank you to the manager, what a lovely lady and what a gift it has been to find such amazing people!

Reply from EUNICE MWALE, at Lovehands Care Services Ltd

We put our client' experience and satisfaction is our priority, and your review reaffirms the hard work we put in. So thank you very much for your kind and lovely words, we feel so blessed and privileged to be trusted with the care and support of your loved ones.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paul H (Nephew of Client) published on 8 October 2019 Submitted via Website
Overall Experience

Excellent, reliable, efficient and very friendly. The staff are all very understanding, helpful, courteous and flexible.

Reply from Eunice Mwale, Manager at Lovehands Care Services Ltd

Thank you so much for your positive feedback and for taking the time to post this review. It is our clients and their representatives that allow us to constantly improve the way we support and serve our community. I am glad you are happy with how excellent, reliable and friendly our staff are in...  

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Suzie L (Daughter of Client) published on 26 September 2019 Submitted via Website
Overall Experience
I would definitely recommend these kind, thoughtful and caring ladies.
They went beyond the 'call of duty' on a daily basis.

Definitely 5 stars!

Reply from EUNICE MWALE, at Lovehands Care Services Ltd

Thank you so much. We appreciate your compliment. It was sure a pleasure to serve you/your loved one.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Lisa P (Daughter of Client) published on 31 July 2019 Submitted via Website
Overall Experience
Am extremely pleased with the service. Mum has dementia so its really important to us that she has a regular carer and Loveday have facilitated that. They came and visited us beforehand to meet Mum and shadowed previous carers so they could really understand Mum’s needs.
Cannot fault at all.

Special mention to one carer who seems to work wonders with Mum!

Reply from Eunice Mwale, at Lovehands Care Services Ltd

Thank you so much for taking time to review Loveday Comfort Care. We greatly appreciate your positive feedback. We are happy that we have been able to provide a suitable carer for your loved one. We hope to continue improving.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Shirley S (Client / Service User) published on 22 May 2019 Submitted via Website
Overall Experience

I feel blessed to have found Loveday. Professional, compassionate, respectful, cheerful and pleasant. A joy to be with them.

Reply from Eunice Mwale, at Lovehands Care Services Ltd

Thank you for your kind words. It is always our pleasure to visit. Kind Regards.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Patricia H (Client / Service User) published on 24 April 2019 Submitted via Website
Overall Experience

Very helpful, friendly and caring. Professional attitude and hard working. Would recommend to anyone.

Reply from Eunice Mwale, at Lovehands Care Services Ltd

Thank you very much for your lovely comment, it is always our greatest pleasure to serve you and your loved ones.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jean B (Client / Service User) published on 23 April 2019 Submitted via Website
Overall Experience

Lovely women who are very friendly and always going the extra mile to help. Quality of care is very high standard and have lovely people. Couldn’t ask for any better care.

Reply from Asiled Silungwe, at Lovehands Care Services Ltd

Thank you very much for the wonderful comments, it is our greatest pleasure to serve you.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 April 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (3)

News
  • Posted: Tuesday 29 Jul 2025From the Desk of Jackie Lesley, Registered Manager Dear Friends, Supporters, and Community Members, We’re delighted to share this month’s updates from Lovehands Care Services. As we move through the...
  • Posted: Monday 23 Jun 2025Last month was a busy one with our CQC inspection and we’re proud to share that we maintained our GOOD rating across the board! A huge thank you to our...
  • Posted: Wednesday 28 May 2025It’s been a busy and eventful month here at Lovehands Care! CQC Inspection Update This month, we welcomed our CQC inspector into the office for a full-day visit as part...

Awards / Recognitions (1)

Meet the Team (31)

Eunice Mwale Job Title: Managing Director/NI Joined: 2018
Eunice Mwale

Being a Managing Director at Lovehands, my aim is to manage the provision of care and support to people in their own homes of high quality. Having started my caring career 17 years ago, I have had the privilege to work alongside other professionals in different health and care settings which has massively helped me to build a good CQC rating service, helping our Local Authority and the NHS by enabling people to stay in their own homes and community for as long as possible.

I am extremely passionate about excellence in care and believe that people must receive excellent service which promotes independence, choice, and dignity. I recently completed a BTEC Level 5 diploma in Leadership and Management for Adult Care which I found very rewarding and helpful in how I manage my team, clients, and business. My key strengths are my ability to build relationships, develop and motivate teams, influence stakeholders, and sell a shared future vision of growth.

I am proud that I have been privileged to work with so many wonderful people who not only allow us in their lives but trust us to hold their hands through the process. Caring is not a job for me! it is who I am, and I am passionate about it.

Being a wife, a mum to 4 kids, a perfectionist, and a people lover, means I try to prioritise tasks to ensure time is well spent with the growing family and moving a business forward by aiming to give the best services to our deserving clients.

Asiled Silungwe Job Title: Company Director Joined: 2018
Asiled Silungwe

I am a dedicated, motivated and compassionate nurse with 25 years of experience in different healthcare settings privileged to be registered to manage a good CQC-rated care provider.

In my role, I am responsible for ensuring the very best person-centred care service is provided to our clients whilst promoting their interests and understanding their needs. l effectively manage my staff, providing information, guidance and ongoing supervision and support, recruiting and onboarding new staff and continually developing and encouraging my team to deliver on our promises.

The best part of my job is working in partnership with my clients and their significant representatives, other professionals and the care team to achieve the best outcome for the client.

Jackie Leslie Job Title: Registered Manager Joined: 2025
Jackie Leslie

I bring nearly 30 years of experience in the care industry, and I’m proud to be part of the Lovehands Care Services team. My journey into care began in a very personal way, helping a family member who had care needs. That experience ignited something in me. I loved the feeling of self-worth that came from caring for someone less fortunate than myself, and it shaped my passion for supporting others ever since.

Since joining Lovehands in February 2025, I’ve been able to bring my knowledge, empathy, and leadership to a team that truly shares my values. I believe in leading by example, and I would never expect any team member to do something I wouldn’t do myself. It’s about mutual respect and working together to provide the very best care.

I describe myself as empathetic, caring, and compassionate. I firmly believe that everyone deserves high-quality care and support, and they should always have a say in how that care is given. Person-centred care isn’t just a phrase to me, it’s the foundation of everything I do.

I’m passionate about what I do and grateful to be part of an organisation that supports and values its staff and clients. It’s an honour to contribute to the positive changes we’re making every day at Lovehands.

Sanam Qayoom Job Title: Team Leader Joined: 2019
Sanam Qayoom
Sanam began her journey with Lovehands Care Services in September 2019 as a Care Support Worker. With a strong work ethic and a passion for supporting others, she quickly distinguished herself as a dedicated and reliable team member. Over the years, Sanam has steadily progressed through the ranks, taking on the roles of Key Worker, then Senior Support Worker, and now proudly serving as Team Leader.
Dynamic, self-disciplined, and enthusiastic, Sanam brings a wealth of experience and a deep commitment to providing high-quality care. Her exceptional attention to detail and high level of accuracy ensure that every aspect of care and support is delivered with professionalism and compassion.
Sanam’s extensive experience in supporting individuals with a variety of needs has made her a valued mentor and leader within the team. She leads by example, empowering others while always putting the people we care for at the heart of everything she does.

We’re proud to have Sanam as part of the Lovehands family—her journey is a true testament to the values we hold dear.

Doreen Kamanga Job Title: Senior Support Worker Joined: 2021
Doreen Kamanga

Doreen is a result-oriented marketing professional who brought a wealth of experience into the care sector after a successful 7-year career in the banking industry. Her background includes managing diverse client portfolios, delivering excellent customer service, handling credit financing, budgeting, reporting, risk and cash management, and leading sales and marketing initiatives.

In 2020, Doreen made a meaningful career shift into the care industry, driven by a passion for making a direct impact in people’s lives. She joined Lovehands Care Services in June 2021 and quickly proved to be a valuable asset to the team. Through her dedication, professionalism, and people-first approach, she worked her way up to her current role as a Senior Support Worker.

Doreen’s unique blend of corporate precision and heartfelt care makes her stand out. Her ability to combine strong organisational skills with genuine compassion enables her to support clients with excellence and lead by example. Whether she's coordinating support plans or mentoring colleagues, Doreen always brings positivity, focus, and a deep commitment to delivering tailored, high-quality care.

We’re proud to have Doreen as part of the Lovehands team, a true reflection of how diverse experience and heartfelt dedication can come together to make a real difference.

Ria Chahal Job Title: Admin Assistant Joined: 2024
Ria Chahal

Ria is a hardworking and resilient individual whose passion for helping people has truly blossomed since joining Lovehands in November 2024. Originally exploring career options, she found her calling in the care sector and hasn’t looked back since. Ria is now thriving in a role she loves, bringing dedication, positivity, and a genuine sense of purpose to the team.

With a strong work ethic and a natural drive to give 100% in everything she commits to, Ria is someone who embraces challenges and continually seeks ways to grow and improve. Her motivation is fuelled by a clear vision for her future and a deep desire to succeed in life, values that align perfectly with the Lovehands mission.

Ria has quickly become a trusted presence within the team, known for her calm and reassuring nature. Whether it's supporting clients or fellow staff members, she’s always just a phone call away, ready to listen, help, and make a difference. Her calming voice and steady support have made her a valuable part of the Lovehands family.

We’re excited to support Ria’s big aspirations and look forward to seeing her continue to grow and flourish in her journey with us.

Asinedy Daka Job Title: Senior Care Support Worker Joined: 2023
Asinedy Daka

Asinedy is a kind and reliable individual who provides essential support to those in need, ensuring their comfort, safety, and sense of respect in daily living.

Charles Phiri Job Title: Senior Care Support Worker Joined: 2023
Charles Phiri

Charles is a compassionate and dependable professional who supports individuals with their daily needs, promoting dignity, independence, and overall well-being.

Benedicta Bilson Job Title: Care Support Worker Joined: 2024
Benedicta Bilson

Compassionate.

Harpreet Kaur Job Title: Care Support Worker Joined: 2022
Harpreet Kaur

Compassionate

Isabella Ndengeya Job Title: Care Support Worker Joined: 2019
Isabella Ndengeya

Experienced care support worker.

Samra Barkat Job Title: Care Support Worker Joined: 2022
Samra Barkat

Compassionate.

Brighton Chamboko Job Title: Care Support Worker Joined: 2023
Brighton Chamboko

Compassionate.

Uzma Hussain Job Title: Care Support Worker Joined: 2021
Uzma Hussain

Compassionate

Luwi Phiri Job Title: Care Support Worker Joined: 2023
Luwi Phiri

Compassionate

Isaac Mukasa Job Title: Care Support Worker Joined: 2024
Isaac Mukasa

Kind, Compassionate and initiative

Snehalben Patel Job Title: Care Support Worker Joined: 2023
Snehalben Patel

Kind and Compassionate.

Kokob Girmay Job Title: Care Support Worker Joined: 2020
Kokob Girmay

Honest, open-minded, trustworthy person.

Gurpreet Kaur Job Title: Care Support Worker Joined: 2024
Gurpreet Kaur

Compassionate

Fe Fajardo Job Title: Care Support Worker Joined: 2021
Fe Fajardo

Experienced Care Support Worker

Dorothy Maliro Job Title: Care Support Worker Joined: 2021
Dorothy Maliro

Diploma level3 in health and social care(adults)forEngland(QCF)

* Experience in providing personal care based on the Service user's care plan
* Supporting service users to take their medication
* Cooking for service users

* Accompanying service users to social visits, shopping or attending medical appointments

Kanwaljit (Kam) Muller Job Title: Care Support Worker Joined: 2021
Kanwaljit (Kam) Muller

Kind and compassionate.

Josephine Tembo Job Title: Care Support Worker Joined: 2023
Josephine Tembo

Experienced and Compassionate.

Kamla Rani Job Title: Care Support Worker Joined: 2023
Kamla Rani

Compassionate.

Ruth Ekewedaye Job Title: Care Support Worker Joined: 2024
Ruth Ekewedaye

Compassionate

Chisomo Nalungwe Job Title: Care Support Worker Joined: 2024
Chisomo Nalungwe

Teamwork – I worked effectively as part of two teams during my volunteering with my church.

Communication – I value good communication in everything I do in order to ensure the best outcome.

Adaptability – Last year, my school moved to a new location, which brought new challenges, but I was able to adapt well to this.

Judith Chimusasa Job Title: Care Support Worker Joined: 2023
Judith Chimusasa

Compassionate.

Lydia Gara Job Title: Care Support Worker Joined: 2025
Lydia Gara

Compassionate.

Martha Nakitto Job Title: Care Support Worker Joined: 2024
Martha Nakitto

Compassionate

Karen Steel Job Title: Care Support Worker Joined: 2022
Karen Steel

Experienced and compassionate

Shahnaz Begum Job Title: Care Support Worker Joined: 2025
Shahnaz Begum

Compassionate.

Frequently Asked Questions about Lovehands Care Services Ltd

How many Carers does Lovehands Care Services Ltd employ?

Lovehands Care Services Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lovehands Care Services Ltd to verify any information. View our terms and conditions. Lovehands Care Services Ltd has an Enhanced Service - more info.