Heritage Healthcare (Milton Keynes & Hertfordshire)

Unit 111, Milton Keynes Business Centre, Foxhunter Drive, Linford Wood, Milton Keynes MK14 6GD
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9.7 27 Reviews
  • Heritage Healthcare (Milton Keynes & Hertfordshire), Milton Keynes
Heritage Healthcare Milton Keynes provides expert home care and support to help more people continue living in the comfort of home for longer.

Serving communities in Milton Keynes, Bletchley and Leighton Buzzard, providing services that are bespoke to each individual, adapted to unique needs.

Services include personal care, companionship, household and domestic help, dementia support, respite care and end-of-life care.

The care team are highly trained to provide dedicated support, and matched to each client so they know they will be visited by someone they trust and will have a friendship with.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Available on request

Good to Know

Person in charge

  • Archita Raval (Managing Director and Registered Manager)

Heritage Healthcare (Milton Keynes & Hertfordshire) Reviews (27)

Total of 27, showing 21-27
9.7

Heritage Healthcare (Milton Keynes & Hertfordshire) has a Review Score of 9.7 (9.705) out of 10, based on 13 reviews in the last 2 years. Over all time Heritage Healthcare (Milton Keynes & Hertfordshire) has 27 reviews.

Overall Experience

  • 17
  • 8
  • 1
  • 1
  • 0

Date Published

27
8
9
13
14

Review from Louisa M (Daughter of Client) published on 9 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care manager is very responsive to any queries we have. She is happy to spend time discussing any issues we have had occasion to speak to the care manager about one of the carers who acted unprofessionally. She was quick to speak to the carer involved and took action to move her from our mum's care.
This care service and it's flexibility has enabled our mumto stay in her home, where she wants to be and so has been invaluable to us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle P (Daughter of Client) published on 1 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I have no comments due to the reason I would not recommend. They are not for my family member and ourselves, it's hard when you cannot explain why so not really a review. Can say I'm looking for a new care team for the new year. Just not a good fit for us.

Reply from Heritage Healthcare MK Team, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

We are very sorry to hear about your experience with Heritage Healthcare Milton Keynes. We do our best to deliver high-quality care to clients to help them feel supported at home, with continuous training to improve the skills of our care team. If you would like to have a chat with the management team about any issues you have faced, we are available.

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Treated with Dignity

Value for Money

Review from Ray M (Son of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Heritage have provided excellent care, for my mother who is an Alzheimer’s sufferer since August. She has visits 3 times a day to tend to her everyday needs. The staff have been very attentive to Mum’s needs and clearly communicate with myself and my brother regarding my mother’s care. I would highly
recommend them.

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Management

Treated with Dignity

Value for Money

Review from David M (Son of Client) published on 27 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of ladies who look after my mother are very caring and understanding individuals who my mother really gets on with. The lady who manages the team is very understanding and caring and keeps in contact with me and lets me know of anything I should be aware of. I would highly recommend her team.

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Management

Treated with Dignity

Value for Money

Review from Diane W (Daughter of Client) published on 23 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The COVID-19 lockdown has led many of us to review what is important to us.
Mum is now 88 and has been shielding and looked after exclusively by the Heritage Healthcare (Milton Keynes) team. They have exceeded all expectations - not just for Mum's personal care but for ALL CARE. This included a surprise
birthday party arranged by her carers - complete with balloons, hats, cake and candles - simply because we family (also high risk) were not allowed to visit and be with mum. Photos and a video of Mum on her big day were sent to us next of kin which was a delightful surprise for us all.
So - who would I recommend Heritage Healthcare Milton Keynes to?
As the team are now thought of and valued as part of the family, my husband and W would love them to care for us when our time comes. We, therefore, recommend them to all who want honest, trustworthy, kind and fun people to care for them or their loved ones.
A team willing to go the extra mile.

Reply from Archita Raval, Director at Heritage Healthcare (Milton Keynes & Hertfordshire)

Thank you for your kind feedback.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from D S (Client) published on 17 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased I found Heritage Healthcare. What a great group of girls it has certainly made life easier. They treat me with respect and care. Nothing is too much trouble. The go beyond there duty. Thank you so much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edith C (Client) assisted by family/friend published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have only used the service for 2 months and so far they have been satisfactory.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.705)

Overview of Review Score

The Review Score of 9.7 (9.705) out of 10 for Heritage Healthcare (Milton Keynes & Hertfordshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.705 for Heritage Healthcare (Milton Keynes & Hertfordshire) is calculated as follows: ( (56 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 78 Ratings = 4.705

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (Milton Keynes & Hertfordshire) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Archita

Archita Raval

Job Title: Managing Director and Registered Manager

Joined: 2018

Archita has a wealth of knowledge from within the healthcare industry. She has previous experience working as a Care Worker, progressing to a Care Coordinator role where she supported clients with high-quality care packages and ensured the care team provided the right service. Archita holds a Bachelor of Science in Chemistry and a post-graduate diploma in Laboratory Technology, which allowed her to gain valuable experience working in different hospitals, medical camps and blood donation camps in India. Since then, she has volunteered for the NHS as a Pathologist to help expand her knowledge and skills.


As Managing Director of Heritage Healthcare Milton Keynes, Archita is committed to delivering a home care service that is high quality, safe and responsive to support all service users.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heritage Healthcare (Milton Keynes & Hertfordshire) to verify any information. View our terms and conditions. Heritage Healthcare (Milton Keynes & Hertfordshire) has an Enhanced Service - more info.