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Home Care Assist Stoke

19 Park Lane, Fenton, Stoke-on-Trent, Staffordshire ST4 3JP
Home Care Assist Stoke Logo
Home Care Assist Stoke logo
Home Care Assist Stoke, Stoke-on-Trent
Home Care Assist Stoke, Stoke-on-Trent
Home Care Assist Stoke, Stoke-on-Trent

Home Care Assist believes that everyone should be empowered to live their lives as they wish; this may include the right to remain living in their own home while receiving the support they require to live a fulfilling and active life.

Whatever a client or service user's needs are, staff believe that by providing the right care, support and assistance they can enable people to live their lives with dignity in...  

Care Provided by Home Care Assist Stoke

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £30.13
  • 30 Minute Visiting Care Fees: from £23.89
The price(s) shown are provided by the agency. Contact Home Care Assist Stoke for full pricing details and T&Cs.

Contact Home Care Assist Stoke to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Neethu Mathew Siby (Managing Director)

Home Care Assist Stoke Reviews (20)

8.9

Home Care Assist Stoke has a Review Score of 8.9 (8.889) out of 10, based on 3 reviews in the last 2 years. Over all time Home Care Assist Stoke has 20 reviews.

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Showing 20 reviews matching selected criteria
Review from P B (Wife of Client) published on 18 February 2025 Submitted via Website
Overall Experience

My husband died in January, he had been taken ill in November and didn't really recover properly, until November 24 he was at home and had the carers from this company, helping him to dress and wash and general health and safety. This meant that for the last two years of his life, he was able to live in his own home with the help of the very excellent men and women of the company, always on time and not only did they help my husband but they were kind and generous in there time to listen to my worry's. I would like to thank them all and personally recommend them to anyone who needs that extra help.

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Review from B P (Client / Service User) published on 24 July 2024 Submitted via Postal Card
Overall Experience

My care visitors are professional, friednly and always look out for my best interest, calling my family for advice or to get help for me if needed. I enjoy having a chat with my carers and they always make sure that I have drinks at hand and a meal of my choice even when I'm not hungry, they make something for me to eat for when I am feeling hungry. They check that my windows and doors are locked in the evening and reassure me that I am safe.

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Review from J S (Client / Service User) published on 8 July 2024 Submitted via Postal Card
Overall Experience

Very happy with the care. Girls do a wonderful job.

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Review from D L (Wife of Client) published on 8 January 2024 Submitted via Postal Card
Overall Experience

Very professional and friendly. Office staff are always happy to sort and solve problems very quickly.

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Review from L D (Daughter of Client) published on 11 August 2023 Submitted via Postal Card
Overall Experience

Home Care Assist. All care workers have been polite, and professional and treated mum with patience, and respect and ensure that she keeps her dignity and independence at all times. The company always listens and provides follow-up with any questions and points raised to do with mum's care. Very polite and professional care team at all levels. Thank you.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for your review, it's a pleasure looking after your mom. Please feel free to contact us if you ever need anything in the future.

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Review from N R (Daughter of Client) published on 12 September 2022 Submitted via Website
Overall Experience
Home Care Assist has ensured my mother is in the best hands throughout the care visits she has daily.
The personal touch and ongoing contact with the company is more than we have experienced previously. My mother looks forward to her calls as the carers go above and beyond and provides not only care but also companionship throughout the day.

As a family, our minds have been put at rest knowing Home Care Assist is providing the care my mother needs.

For anyone who needs support for their parents I can’t recommended this company enough. You won’t be disappointed and feel completely at rest knowing they provide a professional, compassionate and sympathetic service catering for all needs that may be needed.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for your amazing review, It's our pleasure to look after your mother.

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Review from Peter J (Grandson of Client) published on 22 July 2022 Submitted via Website
Overall Experience

Excellent company. Looked after my grandad and always gave him outstanding care. No job was too big for them. Carers were always polite and treated my grandad with lots of respect. I will always recommend to anybody looking for home care.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you, Peter, for your review. It's a pleasure to look after your grandad.

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Review from Sydeny F (Client / Service User) published on 11 July 2022 Submitted via Postal Card
Overall Experience

I am very happy with the service provided.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Glad you are happy with the service. If there is anything else please let us know.

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Review from Edith S (Client / Service User) published on 11 July 2022 Submitted via Postal Card
Overall Experience

Very friendly, they're always there to help me clean and tidy.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for the review, always here if you need anything else.

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Review from Kathleen B (Client / Service User) published on 11 July 2022 Submitted via Postal Card
Overall Experience
My girls are great.

My girls get me up in the mornings, help me take my tablets. Give me my breakfast and help all day.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Glad you love your girls, always here if you need anything else.

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Review from Leslie B (Client / Service User) published on 7 June 2022 Submitted via Postal Card
Overall Experience

I am very happy with the service you provide.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for the review, Leslie. Glad you are happy with the service. Let us know if there is anything else we can do to help.

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Review from Carole H (Niece of Client) published on 23 May 2022 Submitted via Postal Card
Overall Experience

Opportunity to discuss needs and things we are concerned about.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for your feedback, it's greatly appreciated.

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Review from O M (Client / Service User) published on 10 May 2022 Submitted via Postal Card
Overall Experience

The service provided us excellent and I would recommend Home Care Assist Stoke to my family and friends. No problem too big or small. Staff very friendly and well trained.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for the review, we're glad the service is excellent and you're receiving the care you deserve. We fully appreciate the time you have taken to give us a review and wish you the very best.

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Review from Margaret W (Daughter of Client) published on 28 October 2021 Submitted via Postal Card
Overall Experience

Very satisfied with all the care and the staff.

Reply from Peter Rolls, Director at Home Care Assist Stoke

Thank you for taking the time to review our service. It is always great to receive positive feedback and I will ensure all feedback is passed to your care team.

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Review from Kim M (Daughter of Client) published on 1 September 2020 Submitted via Postal Card
Overall Experience

To the team of lovely ladies who looked after our precious Mum. What a fantastic job you did. The love, care, and support you not only showed to Mum but to the family. We will never forget what you did. You showed Mum dignity and respect and allowed us to keep our promise to keep her in her home. You allowed me to be Mum's daughter and not a carer. Thank you.

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Review from M H (Client / Service User) published on 14 May 2020 Submitted via Postal Card
Overall Experience

My carer (I prefer to use the term life improver) as that is what she has always done, and still does for nearly 8 months now, has greatly improved the quality of my life, and makes every v visit day worth looking forward to. I only wish I could afford more of her time, nothing has ever been too much or too little for her to help with.

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Review from P J (Daughter of Client) published on 13 May 2020 Submitted via Postal Card
Overall Experience

Home Care Assist looked after my mother until she sadly passed away. We have had several care providers prior, with not much luck. They were superb, very professional, kind and caring to my mum in her final days. I feel she has a good death with dignity and respect, many thanks to all of them involved.

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Review from G H (Husband of Client) published on 30 April 2020 Submitted via Postal Card
Overall Experience

I have been 100% pleased and satisfied with the care that my wife has received. The carers have been professional, competent and cheerful, and taken great pains to engage in an 'upbeat' manner with both my wife and myself. Their support and 'caring' approach has helped me to cope in a very difficult situation. Well done! My grateful thanks to all concerned!

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Review from D H (Mother of Client) published on 25 September 2019 Submitted via Website
Overall Experience

Finally, a care provider who do what they say, care. Having tried at least four different care providers over a period of two years, this is the firm that my son feels most comfortable with and of course, if he is happy, then so am I. Having met the staff and his carer, I am very confident that they are professional and have my son's best interests at heart.

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Review from Richard H (Son of Client) published on 3 June 2019 Submitted via Postal Card
Overall Experience

This home care agency has recently started looking after my mother, so far the service provided and the carers have been excellent. No complaints at all. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 April 2020
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Home Care Assist Stoke.

Meet the Team (2)

Megan Wood Job Title: Registered Area Manager Joined: 2020
Megan Wood

I am the Registered Area Manager for Home Care Assist, a role I grew into after starting in care with the personal motivation of wanting to provide the best support for my grandparents. What began as a desire to make a difference in their lives quickly evolved into a passion for helping others, and over time, I progressed through the sector, gaining experience and expertise. In my current role, I oversee multiple care teams, ensuring high standards of person-centred care, staff development, and compliance with regulations, all while maintaining the compassion and dedication that first drew me to this work.

Jane Steele Job Title: Compliance and Recruitment Officer Joined: 2020
Jane Steele

After years as a teaching assistant, I made a career change into care and quickly discovered a passion for supporting others. Since becoming a Care Supervisor in 2023, I have been learning every day while taking on a wide range of responsibilities. I oversee care worker spot checks and competencies to ensure staff are confident and skilled, complete regular audits and service reviews to maintain compliance and high standards, and provide hands-on support to both clients and staff. My role combines leadership, quality assurance, and direct care, all delivered with a focus on compassionate, person-centred support.

Frequently Asked Questions about Home Care Assist Stoke

How many Carers does Home Care Assist Stoke employ?

Home Care Assist Stoke employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Care Assist Stoke to verify any information. View our terms and conditions. Home Care Assist Stoke has an Enhanced Service - more info.