Freedom Care (Herts) Ltd

Very happy with the care provided for my mother and would certainly recommend Freedom Care to anyone who is looking to have a loved one looked after with no worries. Thoroughly deserved my 5-star rating.

Totally pleased with the care that my mother received. It was more than care, it was companionship. I would not hesitate to engage Freedom Care Services should an opportunity arise in the future. The companionship to a weekend of family celebrations meant my mother could fully engage, leaving myself to meet and greet guests and mingle at my daughter's wedding. This was a huge relief knowing she was well looked after. Both the carer and mom had a fantastic time, which ultimately meant the family did too. Appreciated immensely.

I would like to thank the managers and all the team at Freedom Care for all the care and attention that they gave to my dear departed mum over the past few years, it has been very much appreciated.

The team at Freedom Care are amazing. Twice we have requested short-term care for dad and given them little notice. On both occasions they found lovely carers who really looked after him and went the extra mile. Dad's latest carer was just amazing and took so much time with him. Can't recommend this company highly enough.

Mum has completely felt at ease since we started the care support. She was not in favour but we have seen a dramatic improvement in her since we started the care. She has built up a great rapport with one but gets on with all of them. It has greatly helped me and my sister feel more at ease.

From my first contact with the manager from Freedom Care, I knew they were the right care provider for us to choose. My father has early-onset Alzheimer’s and this was my first time engaging in help for him. The manager was responsive to my initial request and able to come to meet my father and me at his home, immediately putting us both at ease. She gave me the confidence that Dad would be treated with kindness and that an effort would be made to get to know him and give him the support needed in a way that he would be comfortable with. The team keep me updated regularly with any issues and I can check their app daily to see who has been to visit and how Dad is - this gives me enormous peace of mind when I am too far away to be able to pop in regularly to visit myself. I would absolutely recommend them to anyone looking for care in the area.

Very helpful, flexible and responsive. All staff communicate and are very friendly and professional. My mother has not had to return to the hospital due to the input of their care and she is much more settled at home with their scheduled visits.

Very happy with the service provided for my elderly father. Very flexible with all his needs and when he wanted times of visits changed.

The carers who came in were all lovely with him.

He had a night-time carer that slept over and he was very happy with the situation and felt very comfortable with them.

Freedom Care have done a lovely job of looking after my mother during a challenging period for her health. Sensitive to her needs, caring and helpfully flexible the service has been personal and supportive of maintaining my mother’s independence as much as possible.

Words cannot express gratitude for the care that was provided to my father at the time of his greatest need. All the carers that assisted my father were highly responsive to his needs and that of the family. The professionalism, kindness, and compassion were of the highest level. I highly recommend anyone needing care to contact Freedom Care.

Lovely, kind and professional carers, feel reassured that they give the best care possible. My mum loves having weekly visits and allows me to leave her in a safe environment. They go the extra mile and leave the kitchen and bathroom clean and tidy.

Thank you Freedom Care - a great team of carers.

We chose Freedom Care to provide carers twice a week for mum after she had a stroke. We intended for them to help around the house as well as provide some company as she has been very lonely and we live a long way away. They also drove her up to a local coffee morning once that restarted after covid restrictions eased. The carers have all been great and always offer to help with housework but all mum usually wants is to chat to someone. It's great that there has been consistency with the carers who visit, so mum has been able to get to know them, and we appreciate the little reports we get through the 'Birdie' app after each visit, sometimes with photos. We would definitely recommend them and would still be using them if mum has not decided it was time to move closer to family.

We are very pleased with the level of care mum is receiving and keeping mum safe at home. The management team and carers are so friendly and helpful. They are always on hand to help with any issues we have, it's a great weight off my mind. Thank you.

Mum has recently started receiving care services from Freedom Care. The carers provide a good and reliable service. Any change in Mum’s circumstances are adequately dealt with, and Freedom Care is flexible in accommodating additional requests.

The service my mother has received has been very good. Staff are friendly and helpful. With continuity of care by regular care staff. I think this has been important, as it means my mother can establish a good relationship with the carers. Staff have been on time and willing to carry out other requests when needed.

Freedom Care looked after my father (89) who was bedridden and "end of life". There were several delays getting Dad released from hospital and Freedom Care were flexible and accommodating even though they had to stand down staff at short notice. We had two primary teams of carers supported by ad hoc carers on their days off. Freedom Care were careful to ensure that after the first visit there was always at least one carer who had met Dad before and was familiar with his routine and care needs. Every one of the carers were professional, caring, empathetic and kind and so quickly built up a great rapport with both Dad and us. They had been trained to a high standard including spotting a UTI and throat infection not picked up by an earlier doctor's visit. They calmly managed an emergency when Dad fell out of bed. They followed clear protocols and processes, ensuring Dad was not moved and kept comfortable until the ambulance arrived to safely return him to bed.

I would highly recommend Freedom Care for their professionalism and caring staff.

Thank you so much freedom care. We couldn’t have asked for a better team to help in Mum's hour of need.

They really have helped both mum and myself.