Helping Hands Home Care (Worcester)

The experience we have been given has been outstanding the carers have all treated us with respect specially to my husband who has dementia so without there help I would be struggling so would like to praise all the staff

You hear many negative comments about care providers, I can honesty say this lot have been fantastic.

The fact that we are having this service now & experiencing how it all works means that undoubtedly as our age progresses we can simply increase the visits knowing we will be well looked after

Thank you to all the staff/friends at Helping Hands.

In general the company is very user friendly and all of the carers are both well trained and knowledgeable. They show a great deal of respect, understanding and empathy whenever they carry out my personal care duties. The only problem we have encountered has been the failure of an overnight carer to attend, whilst my wife was away on family business. Late changes to carers rostered to provide my care appointments needs to be addressed.

Overall, a very good care provider, with a set of well trained and very professional carers that daily attend to my needs. I would have no hesitation in recommending Helping Hands to other prospective clients.

The Rotas and invoices are received punctually.

A particular staff member and the team at Helping Hands Home Care (Worcester) cared for and looked out for our lovely Mum so diligently in her last few months before she passed away in June 2024.

The attention to detail, kindness and professionalism was unfaltering. Mum really loved and enjoyed seeing her carers and that meant a lot to us when we couldn't be there - they were very much the eyes on the ground, the friends, the alarm-raisers when needed. We were fortunate to see how they interacted with her and how much joy she had interacting with them.

My sister and I have so much respect for the Helping Hands Home Care (Worcester) team who rode the difficult end-of-life journey with Mum and us.

We will always be thankful for the kindness, compassion and care they always showed to Mum and for their understanding and communication with my sister and I when it mattered most to ensure Mum had, despite the challenges she faced, the dignity she deserved at the end of her life. Thank you so very much.

In general, the carers that attend to mum provide the agreed care required, are kind and courteous to mum. They are usually on time and if there is any problem I am contacted by the office. I appreciate if there is a shortage of staff that times and carers need to be adjusted however sometimes the time slots are not within the agreed call times. The following week carer list is sent quite late on a Friday so if there are any queries you can't get hold of the local office and the out of hours team cannot help. Mum is very appreciative of the support she receives and seems to get on well with them all.

HH was responsive in emergency situations which was appreciated.

We have been using the services for over a year now. We are delighted that we have the same brilliant carer every week as this creates continuity for my husband and so the routine can remain the same. This is important for my husband's well being and for mine. The carer always carry out the task allotted to them with cheerfulness, kindness and great care. I am usually kept informed by the office if things have to change at any point so I always know what's happening,. This is important too. I feel I can ring the office at any time if I have any concerns... so far , none!

My mother has daily care at home. We chose this option so she could stay in her own surroundings, which she cherishes. Helping Hands has provided several different carers during the past 2 years, most of whom are regular on the rota. They have all been genuinely lovely, caring people. I could never have imagined such friendly care and support. They have taken in charge all of the daily household tasks, but more than this, it is they that are defining the quality of my mother's life in her final years and they are doing a wonderful job with this. She sounds so happy whenever I phone up. It is difficult to express just how good is the service offered by Helping Hands. Thank you.

The carers have all been wonderful, kind, thoughtful and giving the utmost care to mum ,showing her respect and dignity at all times and respecting her preferences.