Helping Hands Home Care (Worcester)

32 Broad Street, Worcester WR1 3NH
Review Us
9.5 10 Reviews
  • Helping Hands Home Care (Worcester), Worcester
Helping Hands Home Care (Worcester) is on hand to provide high quality care, whether your loved one needs regular visits throughout the week to manage daily tasks or requires more intense live-in support for a complex condition.

Whatever your loved one's needs, Helping Hands' Worcester branch provides individually tailored support, completely unique to your loved one's requirements.

The team is made up of fully qualified carers who all have the skills and compassion required to enhance the quality of life for the most vulnerable, promoting independence and wellbeing.

Perhaps your loved one has returned home following a spell in hospital and would like a little support to recover, or perhaps they are living with dementia and need regular support as the condition progresses.

Helping Hands has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.

The Worcester branch provides bespoke home care in the following areas: Broomhall, Claines, Collow End, Ledbury, Fernhill Heath, Kempsey, Powick, Storridge, Lower Broad Heath, Martley and the surrounding areas.

Show Helping Hands Home Care (Worcester) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Washing & Dressing
  • Domestic Services / Home Help

Other Care Provided

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Worcester) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Cadi Reddick (Branch Care Manager)

Helping Hands Home Care (Worcester) Reviews (10)

9.5

Helping Hands Home Care (Worcester) has a Review Score of 9.5 (9.482) out of 10, based on 10 reviews in the last 2 years. Over all time Helping Hands Home Care (Worcester) has 10 reviews.

Overall Experience

  • 6
  • 3
  • 1
  • 0
  • 0

Date Published

10
10
10
10
0

Review from G H (Client) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sometimes in life, we just need a helping hand! As a recently permanently disabled lady, I am still just about in control of my life, but sometimes even I need a bit of help, especially when I broke my shoulder, so I treated myself to helping hands (There are no pockets in a shroud!), who were recommended
by the council.
What I particularly like is they will take over as much as you want/don't want them to. Only someone with the need for care will understand and treasure the difference. They put the client's preferences at the centre. When life has robbed you of so much, we can still be involved in our care (and this brings the best results).
There are lots of care agencies out there. LOTS of dying to take over. At H/H, everyone has been clean and punctual. In two years, only one set of sweaty armpits (I worked her too hard LOL! They won't control, they will care (fine line)).
It has been one of the best decisions I have EVER made.
Thank you to all the staff/friends at Helping Hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bryan C (Client) published on 23 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general the company is very user friendly and all of the carers are both well trained and knowledgeable. They show a great deal of respect, understanding and empathy whenever they carry out my personal care duties. The only problem we have encountered has been the failure of an overnight carer to
attend, whilst my wife was away on family business. Late changes to carers rostered to provide my care appointments needs to be addressed.


Overall, a very good care provider, with a set of well trained and very professional carers that daily attend to my needs. I would have no hesitation in recommending Helping Hands to other prospective clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan C (Wife of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Helping Hands are a very good care company. The carers are excellent. Generally the office and administration are very good but sometimes communication with the client can be lacking.
The Rotas and invoices are received punctually.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shona M (Daughter of Client) published on 22 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A particular staff member and the team at Helping Hands Home Care (Worcester) cared for and looked out for our lovely Mum so diligently in her last few months before she passed away in June 2024.


The attention to detail, kindness and professionalism was unfaltering. Mum really loved and enjoyed

seeing her carers and that meant a lot to us when we couldn't be there - they were very much the eyes on the ground, the friends, the alarm-raisers when needed. We were fortunate to see how they interacted with her and how much joy she had interacting with them.


My sister and I have so much respect for the Helping Hands Home Care (Worcester) team who rode the difficult end-of-life journey with Mum and us.


We will always be thankful for the kindness, compassion and care they always showed to Mum and for their understanding and communication with my sister and I when it mattered most to ensure Mum had, despite the challenges she faced, the dignity she deserved at the end of her life. Thank you so very much.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C S (Daughter of Client) published on 20 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the carers that attend to mum provide the agreed care required, are kind and courteous to mum. They are usually on time and if there is any problem I am contacted by the office. I appreciate if there is a shortage of staff that times and carers need to be adjusted however sometimes the time
slots are not within the agreed call times. The following week carer list is sent quite late on a Friday so if there are any queries you can't get hold of the local office and the out of hours team cannot help. Mum is very appreciative of the support she receives and seems to get on well with them all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison B (Daughter of Client) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This is a review about the service my father received from August 2024 until his admission to a care home in March 2025. There were some excellent carers but there were also carers that appeared to be less good. Whilst not present when care was delivered this was apparent from the electronic records.
This often also became apparent with regard to food provision and reporting of items that were in short supply. I also did not appreciate that an article written about my fathers wife in your inhouse magazine was shown to my father. This really upset him. I complained about the article but got no response. The communication from the office was sometimes poor and emails were not answered. One care manager was excellent and communicated very well. One care manager accused us of something by email which was not true and did not respond when challenged about it.
HH was responsive in emergency situations which was appreciated.

Reply from Samuel Roberts, Partnerships Manager at Helping Hands Home Care (Worcester)

Dear Alison, I am sorry to receive your feedback and would like to acknowledge your comments. We take all feedback of this nature very seriously. I have raised your concerns with the Area Care Manager and the Branch Care Manager, who will be conducting an investigation into the matter. Once this has been completed, they will contact you directly. Please accept our sincere apologies, and rest assured that we will be in touch with you in due course. Kind regards, Sam Roberts

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A N (Wife of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the services for over a year now. We are delighted that we have the same brilliant carer every week as this creates continuity for my husband and so the routine can remain the same. This is important for my husband's well being and for mine. The carer always carry out the task
allotted to them with cheerfulness, kindness and great care. I am usually kept informed by the office if things have to change at any point so I always know what's happening,. This is important too. I feel I can ring the office at any time if I have any concerns... so far , none!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M A (Son of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has daily care at home. We chose this option so she could stay in her own surroundings, which she cherishes. Helping Hands has provided several different carers during the past 2 years, most of whom are regular on the rota. They have all been genuinely lovely, caring people. I could never
have imagined such friendly care and support. They have taken in charge all of the daily household tasks, but more than this, it is they that are defining the quality of my mother's life in her final years and they are doing a wonderful job with this. She sounds so happy whenever I phone up. It is difficult to express just how good is the service offered by Helping Hands. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane J (Daughter-in-law of Client) published on 15 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my mothers daughter cannot praise the service enough.
The office staff are easy to contact ,you are never waiting long for somebody to answer or if busy they phone you back as soon as they can.
The carers have all been wonderful, kind, thoughtful and giving the utmost care to mum ,showing
her respect and dignity at all times and respecting her preferences.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Roger M (Husband of Client) published on 1 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my wife is a great help as it lightens my load as a house husband !!!
The weekly rota is e mailed in advance giving dates time & the name of the carer
The cost per week is advised & paid by direct debit so that in all respects the administration time is minimal
On some occasions
the carer may be different to that advised but this has not been a major issue

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.482)

Overview of Review Score

The Review Score of 9.5 (9.482) out of 10 for Helping Hands Home Care (Worcester) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.582 for Helping Hands Home Care (Worcester) is calculated as follows: ( (38 Excellents x 5) + (12 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 55 Ratings = 4.582

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Worcester) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Cadi

Cadi Reddick

Job Title: Branch Care Manager

At Helping Hands Worcester, I ensure high-quality, safe care and smooth daily operations.
I aim to keep customers and carers happy with positive outcomes. I‘ve worked in care for
15+ years, beginning with looking after my grandparents. I then became a Carer and a Care
Coordinator, and I am now a Branch Manager. I create a happy, trusting environment for all.
In my free time, I enjoy movies, dining out, outdoor sports, and long walks with my dog. My
perfect day is by an open fire with family and friends.

Frequently Asked Questions about Helping Hands Home Care (Worcester)

What Type of Services does Helping Hands Home Care (Worcester) offer?

Helping Hands Home Care (Worcester) offers Home Care.

How many Carers does Helping Hands Home Care (Worcester) employ?

Helping Hands Home Care (Worcester) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Worcester) to verify any information. View our terms and conditions. Helping Hands Home Care (Worcester) has an Enhanced Service - more info.