Helping Hands Home Care (Worcester) is on hand to provide high quality care, whether your loved one needs regular visits throughout the week to manage daily tasks or requires more intense live-in support for a complex condition.
Whatever your loved one's needs, Helping Hands' Worcester branch provides individually tailored support, completely unique to your loved one's requirements.
The team is made up of fully qualified carers who all have the skills and...
Helping Hands Home Care (Worcester) is on hand to provide high quality care, whether your loved one needs regular visits throughout the week to manage daily tasks or requires more intense live-in support for a complex condition.
Whatever your loved one's needs, Helping Hands' Worcester branch provides individually tailored support, completely unique to your loved one's requirements.
The team is made up of fully qualified carers who all have the skills and compassion required to enhance the quality of life for the most vulnerable, promoting independence and wellbeing.
Perhaps your loved one has returned home following a spell in hospital and would like a little support to recover, or perhaps they are living with dementia and need regular support as the condition progresses.
Helping Hands has over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Offering a fully managed service that is regulated by the Care Quality Commission (CQC), you can rest assured that your care is safe, efficient and reliable.
The Worcester branch provides bespoke home care in the following areas: Broomhall, Claines, Collow End, Ledbury, Fernhill Heath, Kempsey, Powick, Storridge, Lower Broad Heath, Martley and the surrounding areas.
Care Provided by Helping Hands Home Care (Worcester)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Nursing/Nurse Led Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Nursing / Nurse Led Care
PEG Feeding
Stoma Care
Medication Assistance (Intravenous)
Catheter Care
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £36.20
Weekly Live-in Care
From £1,825
We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.
The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Worcester) for full pricing details and T&Cs.
Contact Helping Hands Home Care (Worcester) to get a personalised quote:
Helping Hands Home Care (Worcester) has a Review Score of 9.4 (9.397) out of 10, based on 13 reviews in the last 2 years. Over all time Helping Hands Home Care (Worcester) has 13 reviews.
Reviewer Connection to Helping Hands Home Care (Worcester)
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Showing 13 reviews matching selected criteria
Review from J N (Husband of Client) published on 17 August 2026 Submitted via Postal Card•
Overall Experience
Good care. Times are hit and miss.
Good care. Times are hit and miss.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Worcester)
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you have been happy with the care provided. We also appreciate your feedback regarding visit times and are sorry that these have sometimes been inconsistent. Your...
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it.
We are pleased to hear that you have been happy with the care provided. We also appreciate your feedback regarding visit times and are sorry that these have sometimes been inconsistent. Your comments are valuable and help us to continually review and improve the service we provide.
Your feedback will now be shared with the team who will be delighted to read your comments.
Kindest regards
Katie
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Cheryl W (Wife of Client) published on 19 March 2026 Submitted via Website•
Overall Experience
The experience we have been given has been outstanding the carers have all treated us with respect specially to my husband who has dementia so without there help I would be struggling so would like to praise all the staff
The experience we have been given has been outstanding the carers have all treated us with respect specially to my husband who has dementia so without there help I would be struggling so would like to praise all the staff
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Worcester)
Good morning,
Thank you for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear that your experience has been outstanding and that our Carers have supported both you and your husband with such respect and kindness. Knowing that their help has made such a...
Good morning, Thank you for taking the time to leave us a review, we really do appreciate it. We are so pleased to hear that your experience has been outstanding and that our Carers have supported both you and your husband with such respect and kindness. Knowing that their help has made such a difference, especially with your husband's dementia, truly means a great deal. We will be sure to share your feedback with the team who will be pleased to read your comments. Kindest regards
Katie
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Treated with Dignity
Value for Money
Review from A B (Friend of Client) published on 20 November 2025 Submitted via Website•
Overall Experience
Helainna created a specific package of care for us at very short notice enabling us to get a loved one home from hospital as per her wish. They created consistency in the carers and were flexible with us.
The carers who came were responsive, respectful and genuinely caring and compassionate...
Helainna created a specific package of care for us at very short notice enabling us to get a loved one home from hospital as per her wish. They created consistency in the carers and were flexible with us. The carers who came were responsive, respectful and genuinely caring and compassionate (Gill, Bowden and Kim).
You hear many negative comments about care providers, I can honesty say this lot have been fantastic.
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Worcester)
Thank you so much for sharing your experience. We're delighted to hear that Helainna was able to create a tailored care package at such short notice, helping your loved one return home as per her wishes. It's wonderful to know that the team provided consistency and flexibility throughout, and that...
Thank you so much for sharing your experience. We're delighted to hear that Helainna was able to create a tailored care package at such short notice, helping your loved one return home as per her wishes. It's wonderful to know that the team provided consistency and flexibility throughout, and that Gill, Bowden, and Kim delivered care with such compassion and respect. Your kind words mean a lot to us, especially in an industry where positive stories don't always get heard. We'll make sure your feedback is shared with everyone involved-they'll be thrilled to know the difference they've made. If you ever need anything in the future, please don't hesitate to reach out. We're always here to help. Kindest regards
Katie
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Treated with Dignity
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No Rating
Review from Roger M (Husband of Client) published on 5 November 2025 Submitted via Website•
Overall Experience
Helping hands have provided a one hour visit twice a week visit over the last twelve months to help my wife who is basically disabled The carer will get her ready for a shower/bath & dress her & change bedclothes which is a great help to me as the househusband !!!
Each week we are advised of...
Helping hands have provided a one hour visit twice a week visit over the last twelve months to help my wife who is basically disabled The carer will get her ready for a shower/bath & dress her & change bedclothes which is a great help to me as the househusband !!! Each week we are advised of the carer & the time of arrival & on the odd occasion if the visit is delayed we get a telephone call Payment is advised weekly & taken by direct debit which is also very convenient It is very comforting to have this service & get to know the carers who become familiar with the routine so that my involvement is minimised
The fact that we are having this service now & experiencing how it all works means that undoubtedly as our age progresses we can simply increase the visits knowing we will be well looked after
↩Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Worcester)
Good Afternoon Roger, Thank you for taking the time to leave us a review, we really are very grateful.
We are pleased to know that the carers who have visited your wife over the past twelve months have been a great help, and using our service and getting to know the carers who have become...
Good Afternoon Roger, Thank you for taking the time to leave us a review, we really are very grateful. We are pleased to know that the carers who have visited your wife over the past twelve months have been a great help, and using our service and getting to know the carers who have become familiar with the routine has been a comfort to you. It is also great to hear that the local office advise you of who coming when and at what times, and ringing to let you know if the carers are delayed. We will be sure to pass on your feedback to the team who will be delighted to read your comments. Kindest regards
Katie
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No Rating
Review from G H (Client / Service User) published on 2 June 2025 Submitted via Website•
Overall Experience
Sometimes in life, we just need a helping hand! As a recently permanently disabled lady, I am still just about in control of my life, but sometimes even I need a bit of help, especially when I broke my shoulder, so I treated myself to helping hands (There are no pockets in a shroud!), who were...
Sometimes in life, we just need a helping hand! As a recently permanently disabled lady, I am still just about in control of my life, but sometimes even I need a bit of help, especially when I broke my shoulder, so I treated myself to helping hands (There are no pockets in a shroud!), who were recommended by the council. What I particularly like is they will take over as much as you want/don't want them to. Only someone with the need for care will understand and treasure the difference. They put the client's preferences at the centre. When life has robbed you of so much, we can still be involved in our care (and this brings the best results). There are lots of care agencies out there. LOTS of dying to take over. At H/H, everyone has been clean and punctual. In two years, only one set of sweaty armpits (I worked her too hard LOL! They won't control, they will care (fine line)). It has been one of the best decisions I have EVER made.
Thank you to all the staff/friends at Helping Hands.
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No Rating
Review from Bryan C (Client / Service User) published on 23 May 2025 Submitted via Website•
Overall Experience
In general the company is very user friendly and all of the carers are both well trained and knowledgeable. They show a great deal of respect, understanding and empathy whenever they carry out my personal care duties. The only problem we have encountered has been the failure of an overnight carer...
In general the company is very user friendly and all of the carers are both well trained and knowledgeable. They show a great deal of respect, understanding and empathy whenever they carry out my personal care duties. The only problem we have encountered has been the failure of an overnight carer to attend, whilst my wife was away on family business. Late changes to carers rostered to provide my care appointments needs to be addressed.
Overall, a very good care provider, with a set of well trained and very professional carers that daily attend to my needs. I would have no hesitation in recommending Helping Hands to other prospective clients.
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Review from Joan C (Wife of Client) published on 22 May 2025 Submitted via Website•
Overall Experience
Helping Hands are a very good care company. The carers are excellent. Generally the office and administration are very good but sometimes communication with the client can be lacking.
The Rotas and invoices are received punctually.
Helping Hands are a very good care company. The carers are excellent. Generally the office and administration are very good but sometimes communication with the client can be lacking.
The Rotas and invoices are received punctually.
Staff
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Management
Treated with Dignity
Value for Money
Review from Shona M (Daughter of Client) published on 22 May 2025 Submitted via Website•
Overall Experience
A particular staff member and the team at Helping Hands Home Care (Worcester) cared for and looked out for our lovely Mum so diligently in her last few months before she passed away in June 2024.
The attention to detail, kindness and professionalism was unfaltering. Mum really loved and enjoyed...
A particular staff member and the team at Helping Hands Home Care (Worcester) cared for and looked out for our lovely Mum so diligently in her last few months before she passed away in June 2024.
The attention to detail, kindness and professionalism was unfaltering. Mum really loved and enjoyed seeing her carers and that meant a lot to us when we couldn't be there - they were very much the eyes on the ground, the friends, the alarm-raisers when needed. We were fortunate to see how they interacted with her and how much joy she had interacting with them.
My sister and I have so much respect for the Helping Hands Home Care (Worcester) team who rode the difficult end-of-life journey with Mum and us.
We will always be thankful for the kindness, compassion and care they always showed to Mum and for their understanding and communication with my sister and I when it mattered most to ensure Mum had, despite the challenges she faced, the dignity she deserved at the end of her life. Thank you so very much.
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No Rating
Review from C S (Daughter of Client) published on 20 May 2025 Submitted via Website•
Overall Experience
In general, the carers that attend to mum provide the agreed care required, are kind and courteous to mum. They are usually on time and if there is any problem I am contacted by the office. I appreciate if there is a shortage of staff that times and carers need to be adjusted however sometimes the...
In general, the carers that attend to mum provide the agreed care required, are kind and courteous to mum. They are usually on time and if there is any problem I am contacted by the office. I appreciate if there is a shortage of staff that times and carers need to be adjusted however sometimes the time slots are not within the agreed call times. The following week carer list is sent quite late on a Friday so if there are any queries you can't get hold of the local office and the out of hours team cannot help. Mum is very appreciative of the support she receives and seems to get on well with them all.
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Review from Alison B (Daughter of Client) published on 19 May 2025 Submitted via Website•
Overall Experience
This is a review about the service my father received from August 2024 until his admission to a care home in March 2025. There were some excellent carers but there were also carers that appeared to be less good. Whilst not present when care was delivered this was apparent from the electronic...
This is a review about the service my father received from August 2024 until his admission to a care home in March 2025. There were some excellent carers but there were also carers that appeared to be less good. Whilst not present when care was delivered this was apparent from the electronic records. This often also became apparent with regard to food provision and reporting of items that were in short supply. I also did not appreciate that an article written about my fathers wife in your inhouse magazine was shown to my father. This really upset him. I complained about the article but got no response. The communication from the office was sometimes poor and emails were not answered. One care manager was excellent and communicated very well. One care manager accused us of something by email which was not true and did not respond when challenged about it.
HH was responsive in emergency situations which was appreciated.
↩Reply from Samuel Roberts, Partnerships Manager at Helping Hands Home Care (Worcester)
Dear Alison, I am sorry to receive your feedback and would like to acknowledge your comments. We take all feedback of this nature very seriously. I have raised your concerns with the Area Care Manager and the Branch Care Manager, who will be conducting an investigation into the matter. Once this...
Dear Alison, I am sorry to receive your feedback and would like to acknowledge your comments. We take all feedback of this nature very seriously. I have raised your concerns with the Area Care Manager and the Branch Care Manager, who will be conducting an investigation into the matter. Once this has been completed, they will contact you directly. Please accept our sincere apologies, and rest assured that we will be in touch with you in due course. Kind regards, Sam Roberts
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Review from A N (Wife of Client) published on 15 May 2025 Submitted via Website•
Overall Experience
We have been using the services for over a year now. We are delighted that we have the same brilliant carer every week as this creates continuity for my husband and so the routine can remain the same. This is important for my husband's well being and for mine. The carer always carry out the...
We have been using the services for over a year now. We are delighted that we have the same brilliant carer every week as this creates continuity for my husband and so the routine can remain the same. This is important for my husband's well being and for mine. The carer always carry out the task allotted to them with cheerfulness, kindness and great care. I am usually kept informed by the office if things have to change at any point so I always know what's happening,. This is important too. I feel I can ring the office at any time if I have any concerns... so far , none!
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Review from M A (Son of Client) published on 15 May 2025 Submitted via Website•
Overall Experience
My mother has daily care at home. We chose this option so she could stay in her own surroundings, which she cherishes. Helping Hands has provided several different carers during the past 2 years, most of whom are regular on the rota. They have all been genuinely lovely, caring people. I could never...
My mother has daily care at home. We chose this option so she could stay in her own surroundings, which she cherishes. Helping Hands has provided several different carers during the past 2 years, most of whom are regular on the rota. They have all been genuinely lovely, caring people. I could never have imagined such friendly care and support. They have taken in charge all of the daily household tasks, but more than this, it is they that are defining the quality of my mother's life in her final years and they are doing a wonderful job with this. She sounds so happy whenever I phone up. It is difficult to express just how good is the service offered by Helping Hands. Thank you.
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No Rating
Review from Jane J (Daughter-in-law of Client) published on 15 May 2025 Submitted via Website•
Overall Experience
Myself and my mothers daughter cannot praise the service enough. The office staff are easy to contact ,you are never waiting long for somebody to answer or if busy they phone you back as soon as they can.
The carers have all been wonderful, kind, thoughtful and giving the utmost care to mum...
Myself and my mothers daughter cannot praise the service enough. The office staff are easy to contact ,you are never waiting long for somebody to answer or if busy they phone you back as soon as they can.
The carers have all been wonderful, kind, thoughtful and giving the utmost care to mum ,showing her respect and dignity at all times and respecting her preferences.
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No Rating
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 March 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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News
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Meet the Team (1)
Cadi ReddickJob Title Branch Care Manager
At Helping Hands Worcester, I ensure high-quality, safe care and smooth daily operations.
I aim to keep customers and carers happy with positive...
At Helping Hands Worcester, I ensure high-quality, safe care and smooth daily operations.
I aim to keep customers and carers happy with positive outcomes. I‘ve worked in care for
15+ years, beginning with looking after my grandparents. I then became a Carer and a Care
Coordinator, and I am now a Branch Manager. I create a happy, trusting environment for all.
In my free time, I enjoy movies, dining out, outdoor sports, and long walks with my dog. My
perfect day is by an open fire with family and friends.
Frequently Asked Questions about Helping Hands Home Care (Worcester)
How many Carers does Helping Hands Home Care (Worcester) employ?
Helping Hands Home Care (Worcester) employs 30 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Worcester) to verify any information. View our terms and conditions. Helping Hands Home Care (Worcester) has an Enhanced Service -what an Enhanced Service includes.
