Rest Assured Homecare (UK) Ltd

The Boathouse, Harbour Square, Wisbech PE13 3BH
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9.7 43 Reviews
  • Rest Assured Homecare (UK) Ltd, Wisbech
Rest Assured Homecare (UK) Ltd provides tailored and compassionate care solutions for individuals aged 18 and over. The organisation is committed to enabling people to live with dignity, safety, and companionship in the comfort of their own homes.

Recognising that every individual’s needs are unique, care plans are designed to include a flexible combination of personal and social support. Services may involve assistance with daily activities such as bathing, dressing, eating, and medication management, helping clients maintain independence and wellbeing.

Both Live-in Care and Domiciliary Care offer more than practical support—they provide meaningful companionship. The presence of a familiar and trusted carer, whether on a daily basis or a few times a week, fosters emotional security and a sense of connection. Carers are trained not only in the physical aspects of care but also in offering emotional support, encouragement, and reassurance.

Rest Assured Homecare focuses on enhancing quality of life by delivering care that is respectful, responsive, and centred around the individual. The goal is to ensure every client feels safe, valued, and supported in their own environment.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Adult Home Care (18+)
  • Younger Adult Care (18-65)
  • Older Person Care (65+)

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Cleaning Service
  • Companionship

Household Services

  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Cancer Care
  • Alcohol / Drug Misuse

Funding & Fees

  • Hourly Visiting Care Fees: £23.50 – £36
  • Weekly Live-in Care Fees: £1900 – £2100

Our pricing is based on a flat hourly rate — there are no extra charges for shorter visits, such as 30-minute or 45-minute. For example, if our hourly rate is £20, a 30-minute visit would cost £10 and a 45-minute visit would cost £15 — no hidden fees or surcharges for mileage or travel.

These prices are only a guideline, please contact Rest Assured Homecare (UK) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Rest Assured Homecare (UK) Ltd

Person in charge

  • Emma Culley (Managing Director)

Rest Assured Homecare (UK) Ltd Reviews (43)

Total of 43, showing 1-20
9.7

Rest Assured Homecare (UK) Ltd has a Review Score of 9.7 (9.688) out of 10, based on 36 reviews in the last 2 years. Over all time Rest Assured Homecare (UK) Ltd has 43 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the cares for their professionalism and amazing service. Big thank you to the whole team including the lady in the office.

Reply from Nikki Gunnett, Field Care Manager at Rest Assured Homecare (UK) Ltd

Thank you for your kind words, it's a pleasure to be able to support you

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Overall Experience  Overall Experience 5.0 out of 5

Amazing service, efficient and very caring during a most difficult time. Would recommend to anyone in trouble.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for taking the time to write such lovely words. We are proud to help people when they need it most, making the journey a little easier for everyone involved.

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Overall Experience  Overall Experience 4.0 out of 5

I am very satified with all the care I am receiving & look forward to seeing them.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

It is a pleasure to support you and thank you so much for your kind words .

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Overall Experience  Overall Experience 5.0 out of 5

We've been using this team of carers for 10 months now and can honestly say we've found them to be excellent - both the front-line carers and the back room staff. The carers are kind, cheerful and professional. As a carer for my partner, I could not have coped without them. We've had a couple of emergency
situations and they've been great. Nothing is too much trouble. I want to say a big thank you to you all.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for the lovely review , it is a pleasure to support you and your partner it your own home and to enable you to go out while the carers stay with your partner .

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Overall Experience  Overall Experience 5.0 out of 5

Great service, kind and caring with a sense of humour. Punctual and excellent communication. Mum didn't want care but has settled well in to routine.
Carers are happy to help her with pets, which are her reason for getting up in the morning. They report on her mental health as well as physical wellbeing.
She feels supported without loss of independence and I have peace of mind.
Would definitely recommend.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review Rest Assured Homecare. Your kind words mean so much. It is a pleasure to support your Mum in her own home.

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Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with the service. The app is helpful to monitor my fathers meals and medication administration when prepared by care staff because he has diabettes and dementia. I would recommend Rest Assured.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for your kind words. It is a pleasure to be able to support your father in his home.

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Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased. Quick response time when enquiring for care and assessment done efficiently.
Caregivers are respectful and thorough. The app is particularly useful to check on status of mums wellbeing and care given.
Any changes to care needed are dealt with swiftly and concerns are dealt
with promptly.
Would recommend highly.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review us with such kind words .Its a pleasure to support our clients in their own homes for as long as possible .

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Overall Experience  Overall Experience 5.0 out of 5

Carers were kind and respectful and always arrived at the designated time(morning and evening). Always offered to do any jobs needed around the house that my mother was unable to do following a fractured shoulder. Company is highly recommended .

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

I has been a pleasure to support your Mum , thank you for taking the time to send such a lovely review .

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Overall Experience  Overall Experience 5.0 out of 5

We as a family are happy with the care that has been provided, both my parents have dementia which is very challenging, both my parents were not happy in the beginning but we worked together and with mostly the the same carers my parents are slowly getting more relaxed with having carers in their home
and now like to see them so that's a great improvement and is only getting better ,


So a positive thing for us as a family

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

We are pleased to be able to support such a lovely couple , we are so pleased we can help you all.Thank you for taking the time to review us with such kind words .

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Overall Experience  Overall Experience 5.0 out of 5

My dear Mum has many health problems and now she is widowed has difficulty running her home independently. The care package with Rest Assured has enabled her to remain in her home in comfort and our family are reassured that she is safe and supported. All staff who attend are friendly, professional,
kind, patient and caring when carrying out their numerous tasks. The easy to use app is a great communication tool and contact with the care management team is efficient via email or phone.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for your lovely review , I am so glad we can help support your Mum .Our carers enjoy visiting , so great that you now have peace of mind .

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Overall Experience  Overall Experience 5.0 out of 5

Our Dad went into hospital last October and it was evident that he would need care at home on his return. My brother and I had been coping up to the point of Dad going into hospital and Rest Assured Homecare came to our rescue. The carers always have a smile on their face, no matter what reception they
may sometimes receive. They are kind and caring and go at Dad's pace. They give so much support and now support our Mum too. Knowing that they are there twice a day for is so reassuring. Dad has Alzheimer's and Mum recently diagnosed with Vascular Dementia. The app enables us to read that they are ok, read any tasks completed, record any medications taken, which helps us to order more when required. It means when we can't be there, we know they are ok, which is so important. RAH respond to any emails and requests too, which is so helpful.
I would thoroughly recommend RAH.

Reply from Nikki Gunnett, Field Care Manager at Rest Assured Homecare (UK) Ltd

Thank you for your kind words, it's a pleasure to be able to support your parents.

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Overall Experience  Overall Experience 5.0 out of 5

Really efficient service.
Really kind caring staff.
Would highly recommend.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for taking the time to review us . I am so glad we could help us in your time of need and I am so pleased you have recovered well.

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Overall Experience  Overall Experience 5.0 out of 5

I don't live close by and constantly worried about my relative. It was hard to know which Home Care service to choose as I was unfamiliar with any of them. I am so pleased I went with Rest Assured. They provide a very reliable and responsive service. I read updates on the app and feel at peace. I highly
recommend this company.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review us .Its a pleasure to support you both and lovely to know we can make such a difference to someone living at home .I am so glad you find the App supportive, peace of mind is so important .

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Overall Experience  Overall Experience 5.0 out of 5

Very professional service delivered with great care, understanding and always a reassuring smile
When my mothers needs changed Rest Assured we're there to support me so quickly and efficiently
I would recommend this team to anyone looking for help with homecare

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review Rest Assured Homecare , I am so glad we can be of assistance to your mum .Kindest regards

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Overall Experience  Overall Experience 5.0 out of 5

One member of staff in particular has been helpful, pleasant and willing to undertake tasks as they arise. I am hoping to extend my time away to make use of the full respite care period as my wife gets accustomed to the visits and I am sure that will happen successfully in time.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review Rest Assured Homecare , its a pleasure to help your Mum stay safely in her home .Kindest regards

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Overall Experience  Overall Experience 4.0 out of 5

Very happy with the support mum has, the carers are friendly. The time keeping is good too. I particularly like the app we can use, I can see at a glance that mum is well and should I have to, I can monitor her food and drink intake quickly.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for taking the time to review Rest Assured Homecare, I hope that as the relationship between client and support worker you can get more benefit from your time .Kindest regards

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Overall Experience  Overall Experience 5.0 out of 5

I am so glad we chose to use Rest Assured. In order to return home rather than going into a care home, Mum needed 2 carers 4 times a day but from 1st contact with the agency, her needs have been assessed and dealt with in a professional and caring manner both by the managers and the care team
The
carers themselves are exemplay, treating Mum with care, compassion, dignity and humour - it is lovely to hear them all laughing with Mum on their visits, and she regards them all as friends.This has made a very difficult period of her life so much better. As my sister and I don't live locally, the app enables us to be fully informed of the daily visits which is very readjusting. I wouldn't hesitate to recommend this agency.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review our service .It is a pleasure to support your mother and yourselves and I am very glad you have found peace of mind .Kindest regards

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Overall Experience  Overall Experience 5.0 out of 5

Following my Fathers 3 week Spell in hospital we had to engage with a Care Company on his release. From the moment I contacted Rest Assured they took the lead in the process and helped us get our Father home. The carers are amazing, respectful, prompt, and take the time to make sure my Father and his
wife have everything they need. Rest Assured also uses an "app" that allows us to see which visits are planned, and what happened on the visits including medication taken and any concerns during the visit, this is a great comfort to have in place giving us full visibility.
A Huge thank you to the Rest assured team.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for the amazing review. We have been so glad to be able to help and support you to get Dad home quickly and support your Mum in any way possible. They are both such a pleasure!

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Overall Experience  Overall Experience 5.0 out of 5

My dad, who is 92, was very pleased with his friendly daily visits and this allowed myself and my wife to have a week away without worrying about him if he was to have a fall or a problem with his diabetes. We will be using the service again in a few months. Very reasonable charges too.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

It has been our pleasure to give you peace of mind whilst you are on holiday, your father is a lovely man. Thank you for the kind review.

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Overall Experience  Overall Experience 5.0 out of 5

I have been using Rest Assured Home Care for a few months now for my father. Every carer I have met have appeared friendly and caring. My father speaks highly of the care he has received and has told me that the carers treat him with respect and are always kind. Nothing seems too much trouble. On the
odd occasion I have asked for extra visits this was never a problem. I have no hesitation in recommending Rest Assured Homecare.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for the fantastic review, it's a pleasure to help your father. The carers have built such a lovely relationship with your father. Thank you.

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Current Review Score: 9.7 (9.688)

Overview of Review Score

The Review Score of 9.7 (9.688) out of 10 for Rest Assured Homecare (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.688 for Rest Assured Homecare (UK) Ltd is calculated as follows: ( (152 Excellents x 5) + (59 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 215 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rest Assured Homecare (UK) Ltd is based on 36 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Emma

Emma Culley

Job Title: Managing Director

Joined: 2019

I was inspired to start my business by the love and guidance of my Nan and Grandad, as well as my parents and our close-knit family. Their values, support, and example shaped who I am and instilled in me a deep respect for caring for others. I know how challenging it can be to juggle work, family life, and the responsibilities of looking after loved ones. Often, we want to be there as a daughter, son, grandchild, niece, or nephew—to spend quality time, share stories, and create lasting memories—not just to manage daily chores.


With this in mind, I founded Rest Assured Homecare in 2019, with the goal of providing the same high standard of care that I would want for my own family. At Rest Assured, we understand how important it is to get care needs right. That’s why we’ve created a caring, nurturing, and exemplary culture—one where every member of our team, no matter their role, is encouraged to play to their strengths and feels genuinely valued. We believe in continually learning, growing, and striving to be better, both individually and as a team. Every staff member is part of our Rest Assured family.


When you place care with us for your relative, you can do so with complete confidence and trust. We will not disappoint

Lara

Lara Kingswell

Job Title: Registered Branch Manager

Joined: 2021

Our registered manager, Lara, resides locally with her husband Jon and shares her home with dogs, cats, and chickens.


Before her career in care, Lara spent many years working in retail management roles. However, for the past five years, she has been dedicated to the care sector and is a very experienced manager. Lara possesses a genuine passion for delivering exceptional standards of care and providing excellent customer service.

Nikki

Nikki Gunnett

Job Title: Field Care Manager

Joined: 2021

I started off as a support worker about 8 years ago and then progressed to Senior carer, then supervisor and now a field care manager.


I work in care because I like being able to make a difference in people's lives.


Providing clients with top-quality bespoke care that allows them to stay living within the comfort of their own homes.

Hayley

Hayley Johnson

Job Title: Field Care Supervisor

Joined: 2022

I have worked in care for two years.


I work in care as it was a job I had never done before and always wanted to do so I gave it a go and I enjoy it as no day is the same and it's very rewarding. Since working with this company I have become a senior carer where I can give support to others.


The most important thing about care is knowing that you have done your job properly by going into a client's home and caring for their needs putting a smile on their face and also welcoming new clients and getting to know them and their families. The hours suit my home life support from management.

Emmanuel

Emmanuel Antwi

Job Title: Care Cordinator

Joined: 2024

I stepped into the world of social care back in 2022, not long after moving to the UK with my family. The transition marked the beginning of a new chapter—both personally and professionally. By June 2024, I found myself working with Rest Assured Homecare Ltd as a hands-on care assistant. The company has a well-earned reputation for valuing dedication and recognising effort, so I was genuinely proud when, in April 2025, I was promoted to Care Coordinator.

Sally

Sally Rowbotham

Job Title: Field Care Supervisor

Joined: 2023

My passion lies in providing care that is not only person-centred but also rooted in dignity, safety, and the promotion of independence. The time I spent on the frontline as a care assistant shaped my outlook; it taught me to approach each situation with empathy and practicality. Now, in my coordinating role, I oversee care plans, work closely with healthcare professionals, and do my best to make sure every individual under our care receives the thoughtful, consistent support they deserve. Since 2022, I’ve proudly served as a Field Care Supervisor, committed to supporting individuals in the place they most want to be—their own homes. I believe that everyone deserves the right to live with dignity, surrounded by the people and memories that matter most.


What inspires me every day is knowing that my work helps clients stay where they feel safest and happiest, while giving their families peace of mind that their loved ones are receiving compassionate, professional care. It’s more than a job—it’s a privilege to be part of someone’s life story and to make a meaningful difference in how they experience care.

Frequently Asked Questions about Rest Assured Homecare (UK) Ltd

What Type of Services does Rest Assured Homecare (UK) Ltd offer?

Rest Assured Homecare (UK) Ltd offers Home Care.

How many Carers does Rest Assured Homecare (UK) Ltd employ?

Rest Assured Homecare (UK) Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rest Assured Homecare (UK) Ltd to verify any information. View our terms and conditions. Rest Assured Homecare (UK) Ltd has an Enhanced Service - more info.