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Rest Assured Homecare (UK) Ltd

6 Hodgson Way, Hardwick Narrows, King's Lynn, Norfolk PE30 4WR
Rest Assured Homecare (UK) Ltd Logo
Rest Assured Homecare (UK) Ltd logo
We as a family are happy with the care that has been providedKate R(Daughter of Client/Service User)
Rest Assured Homecare (UK) Ltd, King's Lynn
Carers were kind and respectful and always arrived at the designated timeM W(Son of Client/Service User)
Rest Assured Homecare (UK) Ltd, King's Lynn
All staff who attend are friendly, professional, kind, patient and caringJ S(Daughter of Client/Service User)
Rest Assured Homecare (UK) Ltd, King's Lynn

Rest Assured Homecare (UK) Ltd provides tailored and compassionate care solutions for individuals aged 18 and over. The organisation is committed to enabling people to live with dignity, safety, and companionship in the comfort of their own homes.

Recognising that every individual’s needs are unique, care plans are designed to include a flexible combination of personal and social support. Services may involve assistance with daily activities such as bathing, dressing, eating,...  

Care Provided by Rest Assured Homecare (UK) Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £23.50 - £36
  • Weekly Live-in Care Fees: £1,400 - £1,800

no hidden fees or surcharges for mileage or travel.

The price(s) shown are provided by the agency. Contact Rest Assured Homecare (UK) Ltd for full pricing details and T&Cs.

Contact Rest Assured Homecare (UK) Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Rest Assured Homecare (UK) Ltd
  • Private Owned

Person in charge

  • Emma Culley (Managing Director)

Rest Assured Homecare (UK) Ltd Reviews (50)

9.8

Rest Assured Homecare (UK) Ltd has a Review Score of 9.8 (9.846) out of 10, based on 27 reviews in the last 2 years. Over all time Rest Assured Homecare (UK) Ltd has 50 reviews.

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Showing 50 reviews matching selected criteria
Review from J H (Cousin of Client) published on 4 October 2023 Submitted via Postal Card
Overall Experience

The care staff are very good and caring. Just the odd one who does the least than they need to, which is not fair on the rest of the staff who do a great job. They are very kind to my cousin and he enjoys seeing them every day.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you its always a pleasure to visit your cousin and support him with his daily needs.

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Review from A S (Wife of Client) published on 2 October 2023 Submitted via Postal Card
Overall Experience

When this service started, we were both very happy but after our last review, we were very disappointed in the outcome to cancel our care. As time has gone on, we don't know who is coming and what time they will be here. We have never had a rota to inform us of our carers' rough times. As our time is nearly finished, I feel very let down as they have started trying to put my husband to bed at 5:30 pm which is still just after tea time so he refuses to go to bed, then I have to see to his needs. Also, I only need help in the morning to give my husband a shower but I don't think I will get that.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

It is such a shame the NHS decided to cancel your support due to the clients' great recovery and good health. The call times remain the same as they have always been and could be reviewed at any time when the reviews are being completed on a monthly basis. We appreciate the earlier bed call is...  

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Review from Sharon N (Son of Client) published on 18 August 2023 Submitted via Website
Overall Experience

The care given to my mother was kind and very caring at all times, nothing was too much trouble, when we need help again we will definitely call on the help of the lovely lady carers. She looked forward to the visits so we know she felt very comfortable in their care.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you Sharon for your review and we are glad we could help such a lovely lady.

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Review from Wendy F (Daughter of Client) published on 17 August 2023 Submitted via Website
Overall Experience

I just wanted to thank you and your brilliant team for providing short-term post-operative care for my father whilst he stayed with me. There is just so much to think about when a relative wants to get to their own home but lives alone and needs support. I didn’t really know how and where to start and Rest Assured Homecare have been excellent. The manager immediately offered a care package for my father and every single person that has been to see him, he has nothing but nice things to say. It has been an incredibly stressful time for us all and Rest Assured Homecare have certainly accelerated the possibility of him returning to his own home, (he is very disappointed you don’t have cover in his home area!) and getting his independence back. Thanks once again to each and every one of you for your compassion and care.

Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd
Thank you Wendy, it was a pleasure to support your father.

Thank you for your kind comments.

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Review from Alan T (Son of Client) published on 11 March 2021 Submitted via Website
Overall Experience

I have no hesitation whatsoever in highly recommending Rest Assured Homecare in Wisbech. The manager and everyone else I met was excellent. Communication was very good and the carers were friendly, compassionate and professional. The carers always arrived on time and looked after my mother very well indeed. I offer a big thank you to everyone involved in my mother's care in the last weeks of her life.

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Review from Gail C (Daughter of Client) published on 2 February 2021 Submitted via Website
Overall Experience

Rest Assured really care about their clients. They do all they can to help them. They were always there, either for a meeting or at the end of the phone to discuss Mum's care plan and any changes that were needed. They are very friendly, approachable and professional. They helped us in conversations we needed to have with Social Services.

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Review from Richard S (Client / Service User) published on 19 November 2020 Submitted via Postal Card
Overall Experience

All the carers are very good. There is a couple that stands out more than others, but no complaints.

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Review from M G (Daughter of Client) published on 19 November 2020 Submitted via Postal Card
Overall Experience

Excellent care received by my father. Carers are clean and smart, kind and helpful with a cheerful manner. The manager is wonderfully helpful, supportive and flexible and has excellent communication skills. Rest Assured gives me peace of mind and is excellent value for money.

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Review from K W (Wife of Client) published on 19 November 2020 Submitted via Postal Card
Overall Experience

They turn up at the correct time and do what they are supposed to. They are flexible towards changing and extra needs. The staff are polite and caring.

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Review from J S (Wife of Client) published on 19 November 2020 Submitted via Postal Card
Overall Experience

O would have no hesitation in recommending this care provider. They are friendly, helpful and very respectful of our needs, which is very reassuring. Overall, we are very happy with our carers; they do a marvellous job.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 May 2021
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (1)

News
  • Posted: Monday 04 Aug 2025Client Background In October 2024, an elderly gentleman was hospitalized, prompting his family to seek professional home care support for his return. Prior to this, his two children had been...

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Rest Assured Homecare (UK) Ltd.

Meet the Team (6)

Emma Culley Job Title: Managing Director Joined: 2019
Emma Culley

I was inspired to start my business by the love and guidance of my Nan and Grandad, as well as my parents and our close-knit family. Their values, support, and example shaped who I am and instilled in me a deep respect for caring for others. I know how challenging it can be to juggle work, family life, and the responsibilities of looking after loved ones. Often, we want to be there as a daughter, son, grandchild, niece, or nephew—to spend quality time, share stories, and create lasting memories—not just to manage daily chores.

With this in mind, I founded Rest Assured Homecare in 2019, with the goal of providing the same high standard of care that I would want for my own family. At Rest Assured, we understand how important it is to get care needs right. That’s why we’ve created a caring, nurturing, and exemplary culture—one where every member of our team, no matter their role, is encouraged to play to their strengths and feels genuinely valued. We believe in continually learning, growing, and striving to be better, both individually and as a team. Every staff member is part of our Rest Assured family.

When you place care with us for your relative, you can do so with complete confidence and trust. We will not disappoint

Lara Kingswell Job Title: Registered Branch Manager Joined: 2021
Lara Kingswell

Our registered manager, Lara, resides locally with her husband Jon and shares her home with dogs, cats, and chickens.

Before her career in care, Lara spent many years working in retail management roles. However, for the past five years, she has been dedicated to the care sector and is a very experienced manager. Lara possesses a genuine passion for delivering exceptional standards of care and providing excellent customer service.

Nikki Gunnett Job Title: Field Care Manager Joined: 2021
Nikki Gunnett

I started off as a support worker about 8 years ago and then progressed to Senior carer, then supervisor and now a field care manager.

I work in care because I like being able to make a difference in people's lives.

Providing clients with top-quality bespoke care that allows them to stay living within the comfort of their own homes.

Hayley Johnson Job Title: Field Care Supervisor Joined: 2022
Hayley Johnson

I have worked in care for two years.

I work in care as it was a job I had never done before and always wanted to do so I gave it a go and I enjoy it as no day is the same and it's very rewarding. Since working with this company I have become a senior carer where I can give support to others.

The most important thing about care is knowing that you have done your job properly by going into a client's home and caring for their needs putting a smile on their face and also welcoming new clients and getting to know them and their families. The hours suit my home life support from management.

Emmanuel Antwi Job Title: Care Cordinator Joined: 2024
Emmanuel Antwi

I stepped into the world of social care back in 2022, not long after moving to the UK with my family. The transition marked the beginning of a new chapter—both personally and professionally. By June 2024, I found myself working with Rest Assured Homecare Ltd as a hands-on care assistant. The company has a well-earned reputation for valuing dedication and recognising effort, so I was genuinely proud when, in April 2025, I was promoted to Care Coordinator.

Sally Rowbotham Job Title: Field Care Supervisor Joined: 2023
Sally Rowbotham

My passion lies in providing care that is not only person-centred but also rooted in dignity, safety, and the promotion of independence. The time I spent on the frontline as a care assistant shaped my outlook; it taught me to approach each situation with empathy and practicality. Now, in my coordinating role, I oversee care plans, work closely with healthcare professionals, and do my best to make sure every individual under our care receives the thoughtful, consistent support they deserve. Since 2022, I’ve proudly served as a Field Care Supervisor, committed to supporting individuals in the place they most want to be—their own homes. I believe that everyone deserves the right to live with dignity, surrounded by the people and memories that matter most.

What inspires me every day is knowing that my work helps clients stay where they feel safest and happiest, while giving their families peace of mind that their loved ones are receiving compassionate, professional care. It’s more than a job—it’s a privilege to be part of someone’s life story and to make a meaningful difference in how they experience care.

Frequently Asked Questions about Rest Assured Homecare (UK) Ltd

How many Carers does Rest Assured Homecare (UK) Ltd employ?

Rest Assured Homecare (UK) Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Rest Assured Homecare (UK) Ltd to verify any information. View our terms and conditions. Rest Assured Homecare (UK) Ltd has an Enhanced Service - more info.