Rest Assured Homecare (UK) Ltd

The Boathouse, Harbour Square, Wisbech PE13 3BH
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9.7 45 Reviews
  • Rest Assured Homecare (UK) Ltd, Wisbech
Rest Assured Homecare (UK) Ltd provides tailored and compassionate care solutions for individuals aged 18 and over. The organisation is committed to enabling people to live with dignity, safety, and companionship in the comfort of their own homes.

Recognising that every individual’s needs are unique, care plans are designed to include a flexible combination of personal and social support. Services may involve assistance with daily activities such as bathing, dressing, eating, and medication management, helping clients maintain independence and wellbeing.

Both Live-in Care and Domiciliary Care offer more than practical support—they provide meaningful companionship. The presence of a familiar and trusted carer, whether on a daily basis or a few times a week, fosters emotional security and a sense of connection. Carers are trained not only in the physical aspects of care but also in offering emotional support, encouragement, and reassurance.

Rest Assured Homecare focuses on enhancing quality of life by delivering care that is respectful, responsive, and centred around the individual. The goal is to ensure every client feels safe, valued, and supported in their own environment.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.50 – £36
  • Weekly Live-in Care Fees: £1900 – £2100

Our pricing is based on a flat hourly rate — there are no extra charges for shorter visits, such as 30-minute or 45-minute. For example, if our hourly rate is £20, a 30-minute visit would cost £10 and a 45-minute visit would cost £15 — no hidden fees or surcharges for mileage or travel.

These prices are only a guideline, please contact Rest Assured Homecare (UK) Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Rest Assured Homecare (UK) Ltd

Person in charge

  • Emma Culley (Managing Director)

Rest Assured Homecare (UK) Ltd Reviews (45)

9.7

Rest Assured Homecare (UK) Ltd has a Review Score of 9.7 (9.679) out of 10, based on 37 reviews in the last 2 years.
Over all time Rest Assured Homecare (UK) Ltd has 45 reviews.

Overall Experience
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Date Published
  • 45
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  • 37
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Reviewer Connection to Rest Assured Homecare (UK) Ltd
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Total of 45, showing 21-40
Review from David S (Son of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad, who is 92, was very pleased with his friendly daily visits and this allowed myself and my wife to have a week away without worrying about him if he was to have a fall or a problem with his diabetes. We will be using the service again in a few months. Very reasonable charges too.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

It has been our pleasure to give you peace of mind whilst you are on holiday, your father is a lovely man. Thank you for the kind review.

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Review from C G (Daughter of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Rest Assured Home Care for a few months now for my father. Every carer I have met have appeared friendly and caring. My father speaks highly of the care he has received and has told me that the carers treat him with respect and are always kind. Nothing seems too much trouble. On the
odd occasion I have asked for extra visits this was never a problem. I have no hesitation in recommending Rest Assured Homecare.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for the fantastic review, it's a pleasure to help your father. The carers have built such a lovely relationship with your father. Thank you.

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Review from Danny H (Nephew of Client) published on 1 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Rest Assured Home Care for the last 6 months to care for my auntie. My auntie required 4 x care visits per day, this was not a problem at all for Rest Assured and the planning and execution of the service has gone very smoothly. I can honestly recommend the company to anyone looking
for at-home care for a loved one.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review us and thank you for the lovely comments, it's always a pleasure to gain positive feedback.

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Review from J L (Son of Client) published on 19 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been using Rest Assured Home Care for some time to care for my Mum. Recently I had to increase the level of care visits she receives. This was not a problem at all and everything has gone very smoothly, I have personally met several of the carers and they are performing a great and very professional
service and they genuinely care about my Mum which is very reassuring.
Any change of requirements, concerns or issues are dealt with quickly by an email or phone call to their office.
An added bonus is that they now use a health care professional online site, this allows me to see each carer's notes along with their concerns and observations, it also allows me to see in advance what time each visit will be and the name of the carer, this has been an enormous help.
I can honestly recommend the company to anyone looking for at-home care for a loved one.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for your lovely review. It is a pleasure to support your mother and we are always happy to change and adapt for her when the need arises.

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Review from A C (Daughter of Client) published on 15 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've had an excellent experience with Rest Assured. I met with the manager initially and we then had a home visit to meet with Mum and work out what support she needed and which carer would be best to support her. The carer who is supporting her is brilliant and perfectly suited. She has a fantastic
approach and is able to encourage Mum to do things in a really supportive way.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for taking the time to review our service, it has been a pleasure to build a bespoke package for your mother.

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Review from Ann H (Daughter of Client) published on 12 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
After only a week of having carers come in at tea time, my mother seems to have settled into this routine quite well. She was resistant at first as she is trying to hold onto her independence, but likes all the carers and enjoys their company.
I am hopeful that this will work well for both her and
us (her daughters).
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for your feedback, your mother is a pleasure to spend time with.

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Review from F N (Daughter-in-law of Client) published on 8 November 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Administrators and supervisors are responsive to requests to service provision and changes needed. They seem to have a ‘we can do that’ attitude and they generally make things work.
There are some excellent carers. Those who do a good job really seem to care about the client and enhancing the client's
life. They go above and beyond what’s asked and work very hard during their visits.
The carers have made helpful suggestions, such as waterproof bedding or food the client might like. They mostly respond appropriately to the client when they are rude and aggressive which diffuses the situation.
There are a few carers that do not seem to understand dementia and particularly Alzheimer’s. At times I feel some (particularly new) need more training. The company are quick to respond to any problems and they try to match the carer to the client.
About 1-2 times a week visits are too close together and not at/or near enough to agreed times.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for your review. We have a dementia training session booked as I agree with your feedback regarding understanding, but also feel that it is difficult to train for all individuals and the differing behaviours that come with these conditions.

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Review from Jody G (Son of Client) published on 26 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Rest Assured Homecare. They offer a friendly efficient service with the flexibility to adapt to changing care needs. Personal care has been of a good standard and has always been available when needed.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

We are so glad that we can continue to support your father. Thank you for the lovely review.

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Review from A O (Daughter of Client) published on 26 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I made contact on Monday the 16th of October looking to discuss putting some tailored support in place for my mum.
I spoke to a staff member who was incredibly understanding and helpful toward understanding our unique needs. Very quickly solutions and options were provided to allow care to be in place
by Wednesday 18th.
This speed and quality of service has already helped my mum and given her the focus, support and progress she needs. She is the happiest she has been for a number of weeks and is excited for her next support visit.
The customer experience I have had here has delivered beyond my expectations and I am already very grateful for the expertise and approach I have seen.
Thank you.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for the review, its been a pleasure to support such a lovely lady.

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Review from Steve M (Son of Client) published on 20 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Rest Assured Homecare have provided support for my mother for the past 15 months, with a morning and evening visit. During this time the care has been very good throughout and has enabled my mother to continue to enjoy the independence of living at home. Accompanied by a carer, she continues to make
her weekly visit to the local hairdressers and whilst she is there, carers carry out a small grocery shop. As a widow, companionship is particularly important and my mother often mentions when carers have stayed to chat with her within the allocated time slot. This should certainly be encouraged. As I live in Cornwall, I find the app particularly useful, where I can observe the carers notes following visits.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you for the lovely review, it's always a pleasure to hear great feedback and can I just say that the carers enjoy supporting your mum.

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Review from Ella H (Sister-in-law of Client) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister in law looks forward to seeing the ladies who arrive to help her shower three mornings per week. The ladies are nearly always prompt, clean and tidy. She is pleased with the help, especially when they clear up afterwards. They are always willing to help with other tasks, if required.
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Review from N D (Son-in-law of Client) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rest Assured Homecare provide a very professional, trustworthy and personal care service. They are extremely reliable and we have found, when additional care is needed, they always accommodate our requirements. The staff are very friendly, polite and provide an excellent standard of care. We would highly
recommend this company.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for your review.
We are touched that you think so highly of us and all our team love going in to see your father-in-law.

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Review from L B (Client) published on 12 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall the service I receive from the carers is very good. I have a slight issue with timings, which I will discuss directly with management.
I get on very well with all the carers and feel that they understand and listen to my needs and would recommend the agency to anyone.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you Linda for your kind review it is a pleasure to support you.

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Review from A L (Daughter of Client) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Compared to other companies we have previously used for my father, Rest Assured Homecare has been very efficient and given personal care of a good standard to my father. They have taken more time and care with him and shown personal interest which is so important for the elderly who are often lovely
and scared. So far very pleased.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Its so nice of you to review us, thank you. We are so glad to be supporting your father.

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Review from Carol P (Wife of Client) published on 6 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having used Rest Assured Homecare over the last two years, I have found the carers to be kind, understanding and aware of my husband's needs. The management listen to problems which may occur and sort them out quickly. I also like to welcome carers from all corners of the world. It sometimes feels like
the UN here! We're all the better for it. I am also happy for the carers to be in my home when I cannot be there.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you so much for your review, I know many of our carers enjoy attending RP and seeing you.

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Review from J H (Cousin of Client) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are very good and caring. Just the odd one who does the least than they need to, which is not fair on the rest of the staff who do a great job. They are very kind to my cousin and he enjoys seeing them every day.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you its always a pleasure to visit your cousin and support him with his daily needs.

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Review from A S (Wife of Client) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When this service started, we were both very happy but after our last review, we were very disappointed in the outcome to cancel our care. As time has gone on, we don't know who is coming and what time they will be here. We have never had a rota to inform us of our carers' rough times. As our time is
nearly finished, I feel very let down as they have started trying to put my husband to bed at 5:30 pm which is still just after tea time so he refuses to go to bed, then I have to see to his needs. Also, I only need help in the morning to give my husband a shower but I don't think I will get that.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

It is such a shame the NHS decided to cancel your support due to the clients' great recovery and good health. The call times remain the same as they have always been and could be reviewed at any time when the reviews are being completed on a monthly basis. We appreciate the earlier bed call is inconvenient as discussed at last week's meeting and we have changed that as confirmed.
Privately funded care is available with Rest Assured homecare as explained last week.
We have all enjoyed attending your home to support your husband and wish you all the best with the future.

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Review from Sharon N (Son of Client) published on 18 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mother was kind and very caring at all times, nothing was too much trouble, when we need help again we will definitely call on the help of the lovely lady carers. She looked forward to the visits so we know she felt very comfortable in their care.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you Sharon for your review and we are glad we could help such a lovely lady.

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Review from Wendy F (Daughter of Client) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I just wanted to thank you and your brilliant team for providing short-term post-operative care for my father whilst he stayed with me. There is just so much to think about when a relative wants to get to their own home but lives alone and needs support. I didn’t really know how and where to start and
Rest Assured Homecare have been excellent. The manager immediately offered a care package for my father and every single person that has been to see him, he has nothing but nice things to say. It has been an incredibly stressful time for us all and Rest Assured Homecare have certainly accelerated the possibility of him returning to his own home, (he is very disappointed you don’t have cover in his home area!) and getting his independence back. Thanks once again to each and every one of you for your compassion and care.
Reply from Lara Kingswell, Registered Manager at Rest Assured Homecare (UK) Ltd

Thank you Wendy, it was a pleasure to support your father.
Thank you for your kind comments.

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Review from Alan T (Son of Client) published on 11 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation whatsoever in highly recommending Rest Assured Homecare in Wisbech. The manager and everyone else I met was excellent. Communication was very good and the carers were friendly, compassionate and professional. The carers always arrived on time and looked after my mother very well
indeed. I offer a big thank you to everyone involved in my mother's care in the last weeks of her life.
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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Rest Assured Homecare (UK) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Rest Assured Homecare (UK) Ltd is calculated as follows: ( (154 Excellents x 5) + (63 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 221 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Rest Assured Homecare (UK) Ltd is based on 37 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (6)

Emma

Emma Culley

Job Title: Managing Director Joined: 2019

I was inspired to start my business by the love and guidance of my Nan and Grandad, as well as my parents and our close-knit family. Their values, support, and example shaped who I am and instilled in me a deep respect for caring for others. I know how challenging it can be to juggle work, family life, and the responsibilities of looking after loved ones. Often, we want to be there as a daughter, son, grandchild, niece, or nephew—to spend quality time, share stories, and create lasting memories—not just to manage daily chores.


With this in mind, I founded Rest Assured Homecare in 2019, with the goal of providing the same high standard of care that I would want for my own family. At Rest Assured, we understand how important it is to get care needs right. That’s why we’ve created a caring, nurturing, and exemplary culture—one where every member of our team, no matter their role, is encouraged to play to their strengths and feels genuinely valued. We believe in continually learning, growing, and striving to be better, both individually and as a team. Every staff member is part of our Rest Assured family.


When you place care with us for your relative, you can do so with complete confidence and trust. We will not disappoint

Lara

Lara Kingswell

Job Title: Registered Branch Manager Joined: 2021

Our registered manager, Lara, resides locally with her husband Jon and shares her home with dogs, cats, and chickens.


Before her career in care, Lara spent many years working in retail management roles. However, for the past five years, she has been dedicated to the care sector and is a very experienced manager. Lara possesses a genuine passion for delivering exceptional standards of care and providing excellent customer service.

Nikki

Nikki Gunnett

Job Title: Field Care Manager Joined: 2021

I started off as a support worker about 8 years ago and then progressed to Senior carer, then supervisor and now a field care manager.


I work in care because I like being able to make a difference in people's lives.


Providing clients with top-quality bespoke care that allows them to stay living within the comfort of their own homes.

Hayley

Hayley Johnson

Job Title: Field Care Supervisor Joined: 2022

I have worked in care for two years.


I work in care as it was a job I had never done before and always wanted to do so I gave it a go and I enjoy it as no day is the same and it's very rewarding. Since working with this company I have become a senior carer where I can give support to others.


The most important thing about care is knowing that you have done your job properly by going into a client's home and caring for their needs putting a smile on their face and also welcoming new clients and getting to know them and their families. The hours suit my home life support from management.

Emmanuel

Emmanuel Antwi

Job Title: Care Cordinator Joined: 2024

I stepped into the world of social care back in 2022, not long after moving to the UK with my family. The transition marked the beginning of a new chapter—both personally and professionally. By June 2024, I found myself working with Rest Assured Homecare Ltd as a hands-on care assistant. The company has a well-earned reputation for valuing dedication and recognising effort, so I was genuinely proud when, in April 2025, I was promoted to Care Coordinator.

Sally

Sally Rowbotham

Job Title: Field Care Supervisor Joined: 2023

My passion lies in providing care that is not only person-centred but also rooted in dignity, safety, and the promotion of independence. The time I spent on the frontline as a care assistant shaped my outlook; it taught me to approach each situation with empathy and practicality. Now, in my coordinating role, I oversee care plans, work closely with healthcare professionals, and do my best to make sure every individual under our care receives the thoughtful, consistent support they deserve. Since 2022, I’ve proudly served as a Field Care Supervisor, committed to supporting individuals in the place they most want to be—their own homes. I believe that everyone deserves the right to live with dignity, surrounded by the people and memories that matter most.


What inspires me every day is knowing that my work helps clients stay where they feel safest and happiest, while giving their families peace of mind that their loved ones are receiving compassionate, professional care. It’s more than a job—it’s a privilege to be part of someone’s life story and to make a meaningful difference in how they experience care.

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