Helping Hands Home Care (Hertford)

20 St Andrew Street, Hertford SG14 1JA
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9.5 8 Reviews
  • Helping Hands Home Care (Hertford), Hertford
Helping Hands' branch in the historic town of Hertford provides bespoke home care services, including hourly visits and 24-hour live-in care, across Bishops Stortford, Harlow, Hertford, Stapleford, Thornwood, Waterford, Ware and the surrounding areas.

Whether you need regular visits throughout the week to help you keep on top of your household chores, or more intensive live-in support for a complex condition, such as dementia, Helping Hands Home Care provides individually tailored support that is completely unique to you and your requirements.

It may be that you are returning home following a spell in hospital and need support on your road to recovery, or perhaps your loved one is living with dementia and you’d like more regular support in place for them as their condition progresses.

Whatever it is you need, the team at Helping Hands have over 30 years’ experience providing dedicated home care to over 40,000 families across the UK. Each person in their care receives a flexible, individually tailored care plan based on their needs.

Helping Hands Hertford is a fully managed service that is regulated by the Care Quality Commission (CQC), so you can rest assured that your care is safe, efficient and reliable.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £35.50

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Hertford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Amal Rziek (Branch Manager)

Helping Hands Home Care (Hertford) Reviews (8)

9.5

Helping Hands Home Care (Hertford) has a Review Score of 9.5 (9.543) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Hertford) has 8 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 0
  • 0

Date Published

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Review from Alberto V (Mother of Client) published on 17 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helped my mum post an operation as she had limited mobility.


The whole team at 'Helping Hands' were excellent from the admin team to the caring staff.


I would have no hesitation recommending them to friends & family.

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Review from Simone P (Wife of Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, generally has a 2 hour visit weekly and 99% of the time he has the same carer who now feels like a friend to us both. He has very poor mobility and has mixed dementia. I deal with his day to day care but the carer provides great company for him and they always go out for a walk (my husband
on his scooter). From the first moment we met her I knew she understood his needs. My husband enjoys his time with the carer enormously and the stimulation she gives him with chats and laughter are just what he needs. One of the aspects of Helping Hands that is particularly valuable to us is that I am able to change arrangements easily - cancelling if we are going away or book an extra call when required.

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Review from Janet R (Power of Attorney of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had arranged for my uncle to have weekly visits from Helping Hands some months ago as he was starting to need some more help at home. I am his nearest supporter and live 300 miles away. The organisation and visits were professionally organised, tailored to his needs and incredibly caring.


This

week he had an emergency admission to hospital and the support we received was exceptional. Nothing was a problem. Additional visits were arranged to take him clothing and supplies, a short notice change of schedule to bring him home which was only possible when a particular member of staff came in on her day off to facilitate this. Another member of staff works tirelessly to arrange daily visits for him to enable him to be well supported until I can come down and take control in person.


Without their wonderful support we managed to make a very distressful situation for my uncle much more manageable.


I will be forever grateful.

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Review from R Z (Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found that all of the people associated with my care were absolutely brilliant. They were always prompt and on time, they were always extremely helpful reminding me of everything that I needed for work and they had a checklist of things that I would need, which they would repeat back to me. Would
definitely recommend this service to people.

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Review from Kathie B (Client) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wow, what a service. Wow, what a team! We've just finished a month of care from the Hertford branch of Helping Hands. We needed this because my husband was recovering from an operation and couldn't transfer me for a month. All the staff arrived exactly on time, or within their quarter of an hour window.
They were all polite, friendly, chatty, and at the same time most professional. I was amazed at how much they remembered from visit to visit i.e. putting my arms in the jumper first rather than my head, uncurling my fingers in bed at night, and even remembering my colour-coded flannels and towels! This was something that I was dreading, but they all managed to put me at ease straight away. I would definitely recommend this branch of Helping Hands and because my husband needs to have an operation on his knee, we will be very happy to use this service again. We couldn't have done it without you, thank you so much!

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Review from Rita R (Daughter of Client) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager was excellent in determining my father’s home care needs and arranged his care very swiftly, effectively and efficiently. The carers were absolutely superb and very lovely and we could clearly see that they actually cared.
They went above and beyond their duty to ensure that all my father's
care needs were met and were genuinely lovely people. Full marks to the team and I would have no hesitation in recommending them to others.

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Review from Yvonne T (Daughter of Client) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful service with very friendly staff. If anything they are not sure of, they contact you. If you want an update, they contact you. If they are concerned about anything, they contact you.
Great company on a daily basis for my mum and peace of mind for me as I live so far away.
Highly recommend.

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Review from Mary L (Client) published on 24 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had the privilege of meeting the carer in person. She was excellent. Very helpful, thoughtful and caring she explained everything to me even though I asked her several questions during our conversation. Nothing was too much for her. Lovely person.

Reply from Meriz Hassan, Branch Care Manager at Helping Hands Home Care (Hertford)

Hi,
Thank you so much for leaving us a brilliant review! I'm really pleased to hear how happy you were with our carer and that you considered her to be so excellent and helpful! Your feedback is truly appreciated.
Best wishes.

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Current Review Score: 9.5 (9.543)

Overview of Review Score

The Review Score of 9.5 (9.543) out of 10 for Helping Hands Home Care (Hertford) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.943 for Helping Hands Home Care (Hertford) is calculated as follows: ( (33 Excellents x 5) + (2 Goods x 4) ) ÷ 35 Ratings = 4.943

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Hertford) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Amal

Amal Rziek

Job Title: Branch Care Manager

I oversee the office and care staff to ensure we provide safe, high-quality care. I’m proud to be part of this branch and work with a passionate, dynamic team. In my free time, I enjoy reading, cooking, and spending time with my family. With 25 years in the care industry, my experience helps me ensure we deliver safe, effective, responsive, well-led, and caring services to our customers.

Frequently Asked Questions about Helping Hands Home Care (Hertford)

What Type of Services does Helping Hands Home Care (Hertford) offer?

Helping Hands Home Care (Hertford) offers Home Care.

How many Carers does Helping Hands Home Care (Hertford) employ?

Helping Hands Home Care (Hertford) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Hertford) to verify any information. View our terms and conditions. Helping Hands Home Care (Hertford) has an Enhanced Service - more info.