Kingsley Home Care - Waveney Valley

36F Mere Street, Diss IP22 4AD
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9.9 24 Reviews
  • Kingsley Home Care - Waveney Valley, Diss
Kingsley Home Care Services is a provider of home care services in Norfolk & Suffolk.

A wide portfolio of care services are provided including hourly care and live-in care.

Staff are highly motivated and compassionate and come from a strong care background.

Individuals are treated with dignity and respect at all times.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Nursing/Nurse Led Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Household Services

  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £28.50
  • Weekly Live-in Care Fees: from £1295

Half hour, 45 minute, hour or longer calls available. As well as Live-In care

These prices are only a guideline, please contact Kingsley Home Care - Waveney Valley to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Hannah Daley (Manager)

Kingsley Home Care - Waveney Valley Reviews (24)

9.9

Kingsley Home Care - Waveney Valley has a Review Score of 9.9 (9.887) out of 10, based on 21 reviews in the last 2 years.
Over all time Kingsley Home Care - Waveney Valley has 24 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kingsley Home Care - Waveney Valley
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Total of 24, showing 1-20
Review from Christopher P (Client) published on 25 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
i find that the carers that ii have are freindly very good at what they do and very helpfull
the only thing i dont like is when my regular carers are off some off the bank carers are not as helpfull to the regular carers
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your feedback, I will make sure this is passed onto your regular carers

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from I C (Wife of Client) published on 17 April 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care provided was very good and very professional, one carer in particular was excellent. The only difficulty was the timing of the visits. The morning visit (anytime between 10.15 and 11.30am) was too late to help him with showering and/or dressing and breakfast as he is diabetic and needs breakfast
around 8am. The lunch visit was too late at 2pm ish to give him lunch ( being diabetic he needed something at 12.30) and the evening visit ( anyime between 6.30 and 7.30) clashed with our evening meal and was too early to put him to bed!
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your feedback, this is very valuable and we will take all onboard going forwards

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Review from M D (Friend of Client) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingsley Homecare looked after my neighbours a few months ago short term, they were very pleased with how quickly things were put in place, with the help they received they were able to continue independently after care had finished, and they couldn't praise the carers enough. They would definitely
use Kingsley Homecare again in the future
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your review, we're always happy to help again in the future

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Review from S T (Daughter of Client) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We started Kingsley Home Care after my Mum was in a bad accident, to help her and my elderly Dad. They have always been very reliable and caring, and my parents got to know their main carer really well. She was always so friendly and cheerful, she prepared specialised meals for them according to their
needs and tastes, and went the extra mile, making it much more than just providing care. My brother and I always felt very comforted knowing they were being looked after so well. Thank you.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your feedback, I will ensure this is passed on to the regular carer

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S F (Daughter of Client) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingsley Care are very professional and understanding when someone they care for who you love very much needs care.The carers were lovely and kind to mum but due to the town mum lived in the staff KC employ were always in a rush as there are so few to cover the area.Sometimes mum would have been happy
with a nice cup of tea and a chat to break up her day.However, each lady that cared for mum was kind and thorough and I would recommend anyone who wants exceptional care for their loved one to use Kingsley Care.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your review, it was a pleasure to look after your Mum and I will pass your feedback onto the carers

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Review from Sarah B (Daughter of Client) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingsley have been supporting my mum now for the last few months, mum has found the carers all incredibly friendly and helpful, and I have found the admin team really easy to communicate with, and helpful with changes that I need to mum's daily routine
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your feedback, I will ensure this is communicated to the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L A (Daughter of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingsley have always been accommodating, helpful and caring to my mother especially as her needs are constantly changing.
It has been important to Mum to have continuity, so having the same carer on a regular basis has been wonderful.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your lovely review, it's really important to us to have such valuable feedback

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Review from Deborah D (Daughter of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly mother manages very well at home, although we live next door and support her as much as possible. However, after she had a nasty fall when attending a religious service with friends.
We really needed respite help as the weeks and months passed. Kingsley Homecare were amazing, they helped
us all to manage my mother's care and her exceptional recovery was definitely aided by their outstanding staff.


She was so impressed with the Kingsley staff and carers, that she still has the loveliest carer come to help her twice a week. My mother looks forward to seeing her each week, they chat away together while she attends to her needs with dedication and kindness.


Thank you so much for everything that you have done and continue to do for my mother.

Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your lovely feedback, it's really appreciated

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  • Value for Money
Review from Peter J (Brother of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks for all that you and your team do to support my brother each weekend and for sending the weekly rota list through to me which is reassuring. He has not complained once about the service that you provide. I would not hesitate to recommend you to others.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you very much for your feedback, this is incredibly valued by us as a team

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  • Value for Money
Review from Anne S (Wife of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having someone in the house doing the work that I should be doing was very hard to come to terms with. I have now got used to it and appreciate it very much. Our carer is efficient and caring and we both treat her as a friend.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for such positive feedback, I will ensure this is passed onto your carer

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  • Treated with Dignity
  • Value for Money
Review from Suzie W (Daughter of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very responsive and professional service providing kind and compassionate care for my parents, thank you.
Carers arrive on time and engage with those they care for.
Would not hesitate to recommend this service
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

We really appreciate such positive feedback, I will ensure this is passed onto the team

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  • Treated with Dignity
  • Value for Money
Review from Laetitia C (Daughter of Client) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great service, nothing is too much trouble. Efficient, reliable, caring , professional,trustworthy and friendly and cheerful.Lovely staff who are more like friends now. My parents always have enormous praise for them especially my dad who wasn't keen on having a carer to start with. Would highly recommend.Dont
know what we would do without them.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your feedback, this is really valuable and will be passed onto the team

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Pamela A (Daughter of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been accessing carers for my dad since last autumn. After my mum died, nearly three years ago, demands for caring for my dad on my own became increasingly difficult. A conversation with hospital staff brought me to the attention of Kingsley Care home, and suggested making contact to have support
in caring for my dad in his own home. This all started the process with carers and has dramatically altered both mine and my dad's quality of life. One staff member, from Kingsley, came out and met with me directly: He was extremely understanding in the circumstances and listened well to all my concerns. I cannot find fault at all with either them - their time and attention given to my dad means so much to me: purely for the fact that he likes them and finds them kind, caring and genuinely interested in helping him. That means so much to me and gives me peace of mind to continue living my life with both family and work commitments - improving my relationship as a daughter.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your lovely feedback, it's very much appreciated.

  • Staff
  • Care / Support
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  • Value for Money
Review from E G (Husband of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has a very positive view of the Kingsley care service and the carers that provides her help on the three occasions each day. I have a similar view. Each of the carers have quickly understood my wife's needs and when necessary ask me any appropriate questions as to any additional requirements.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your feedback, it's so lovely to hear.

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Review from Tracey M (Granddaughter of Client) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing care and couldn't be more helpful with change of visit times etc while we navigated family helping too.
Made my Grandad feel so comfortable and he always enjoyed and looked forward to the carers coming.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you so much for your feedback, it's so lovely to hear.

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  • Treated with Dignity
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Review from Diane M (Daughter of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using this care company for a few years now and during that time their service has been very client based.
All carers whom have been to attend to my mother and previously my father have been very professional and polite with a deep sense of caring. They have respected her and promoted
her independence when attending to personal care. During her companion visit she developed strong friendships and shared experiences with those carers giving her a sense of purpose.
Secondly I would like to express my gratitude to the staff in the office whom are always there to solve any problems, or concerns I may have to ensure positive experiences for both my mother and us as a family.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for you feedback, we really appreciate it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L N (Daughter of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have been using Kingsley Care for some time now and both my mother and I are getting used to it now. We find the people at Waveney Valley very easy to communicate with and any problems we have are usually sorted out very quickly. The only slight issue that we have sometimes is timing but we understand
there is very little the carers can do about that if they have to stay somewhere longer. I like the fact that if any medication is running low we are emailed about it so that something can be done. I really like the service and it is really helping my mother.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for you feedback, we really appreciate it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tom B (Son of Client) published on 2 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without hesitation, I highly recommend using the services of Kingsley Home Care and especially the dedicated team who have provided an outstanding service to my mother. They have been extremely supportive throughout, providing an evolving care plan to meet my Mum's changing needs and their app giving
immediate feedback on visits provides great comfort that Mum is in such capable hands. As for the Care Team themselves - every single one of them is absolutely fantastic - patient, understanding, considerate and so kind-hearted.
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Review from Paula W (Daughter of Client) published on 23 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kingsley Home Care stepped in to help my elderly mother following her discharge from hospital in December 2023. Their daily visits gave me huge peace of mind that someone would be there when I couldn't be. All the carers were very kind and thoughtful and willing to do any task.
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Review from Katie S (Daughter of Client) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been having daily care visits from Kingsley for over a year now. She has got to know the regular carers well and enjoys their visits. It has provided security to my mum and peace of mind for me and my siblings. They go above and beyond and I rate them very highly. Would definitely recommend
them as an agency.
Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley

Thank you for your lovely feedback, it's so nice to hear such positive things about our carers.

  • Staff
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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Kingsley Home Care - Waveney Valley is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for Kingsley Home Care - Waveney Valley is calculated as follows: ( (110 Excellents x 5) + (14 Goods x 4) ) ÷ 124 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Kingsley Home Care - Waveney Valley is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (4)

Hannah

Hannah Daley

Job Title: Registered Branch Manager Joined: 2023

How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I have been in the care industry for 13 years, with the majority of my time spent in domiciliary care. I joined Kingsley because it was a family-run business that looked after all their staff. They had great benefits and I wanted to work with a company in my local area to provide the best care to local clients.


What do you find most rewarding about working in-home care?


Being able to provide short-term, end-of-life care which allows a person to pass awareness peacefully at home rather than in a hospital setting.


What is your vision for the future of this branch and the services it provides?


My vision for the future is for the branch to be even more successful, doubling the amount of hours and eventually covering a wider area so we can provide care to more people, and get the Kingsley name out even further.


What are your hobbies and passions outside of Kingsley?


I enjoy knitting and crochet, or just about anything crafty.

Gerri

Gerri Fincham

Job Title: Care Coordinator Joined: 2022

When did you join Kingsley?
I joined Kingsley in March 2022


How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I have been in the care industry on and off for 12 years, I joined Kingsley after I came back from travelling and moved into the Diss area.


What do you find most rewarding about working in-home care?


I like to help people and I like to know that what I do in my job does this.


What is your vision for the future of this branch and the services it provides?


My vision for the future is that we continue to grow and support the local community.


What are your hobbies and passions outside of Kingsley?


I am a passionate traveller, I love going to new countries.

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Kevin Wheal

Job Title: Care Coordinator Joined: 2023

When did you join Kingsley?


May 2023


How long have you been in the care industry, and what led you to join Kingsley HomeCare?


Have never been in care before and wanted to try something different. Met Gerri at a job fair in March 2023 and was interested and liked the vision of the company and Diss branch enthusiasm.


What do you find most rewarding about working in-home care?


Actually feeling that I’m making a positive difference to people's lives, helping them stay in their homes.


What is your vision for the future of this branch and the services it provides?


To continue to be recognised as providing outstanding service and recognised as the best in the area and also the company.


What are your hobbies and passions outside of Kingsley?


My Family, Reading, socialising, dog walking.

Daniel

Daniel Wellings

Job Title: Group Business Development Manager Joined: 2020

How long have you been in the care industry, and what led you to join Kingsley HomeCare?


I joined Kingsley Healthcare as a data analyst in 2020 as part of the finance team shortly after graduating from University in Economics. I've always been interested in healthcare as well as finance, so a role involving the two really interested me. I have since been involved in a new project on the Healthcare side and joined the Kingsley Home Care team to help develop and grow the business to cover more locations and help as many people as we can live safely and comfortably in the comfort of their own homes.


What do you find most rewarding about working in-home care?


I'm really proud of the exceptional level of care our carers give - it fills me with immense pride.


What is your vision for the future of this branch and the services it provides?


My vision is that we eventually become the leading provider of home care in the UK


What are your hobbies and passions outside of Kingsley?


I enjoy going to the gym, spending time with my girlfriend, being outside and watching films & reading.

Frequently Asked Questions about Kingsley Home Care - Waveney Valley

What Type of Services does Kingsley Home Care - Waveney Valley offer?

Kingsley Home Care - Waveney Valley offers Home Care & Nursing Care.

How many Carers does Kingsley Home Care - Waveney Valley employ?

Kingsley Home Care - Waveney Valley employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kingsley Home Care - Waveney Valley to verify any information. View our terms and conditions. Kingsley Home Care - Waveney Valley has an Enhanced Service - more info.