Kingsley Home Care - Waveney Valley

Staff have all been excellent; from the initial visit, contact with the office, and the team who visit. They all show genuine concern and attention to detail, and provide fantastic support to mum - from very basic help such as a quick chat & making a cuppa, right through to any maintaining her dignity with personal care needs that she may have. I cannot recommend this team highly enough.

Amazing company. Work with you to give regularcarers so that the service user gets used to regular faces. Top man for my mum is Samuel. He's encouraging, caring and cheery which can be very hard to maintain regularly in this type of occupation.

the only thing i dont like is when my regular carers are off some off the bank carers are not as helpfull to the regular carers

The care provided was very good and very professional, one carer in particular was excellent. The only difficulty was the timing of the visits. The morning visit (anytime between 10.15 and 11.30am) was too late to help him with showering and/or dressing and breakfast as he is diabetic and needs breakfast around 8am. The lunch visit was too late at 2pm ish to give him lunch ( being diabetic he needed something at 12.30) and the evening visit ( anyime between 6.30 and 7.30) clashed with our evening meal and was too early to put him to bed!

Kingsley Homecare looked after my neighbours a few months ago short term, they were very pleased with how quickly things were put in place, with the help they received they were able to continue independently after care had finished, and they couldn't praise the carers enough. They would definitely use Kingsley Homecare again in the future

We started Kingsley Home Care after my Mum was in a bad accident, to help her and my elderly Dad. They have always been very reliable and caring, and my parents got to know their main carer really well. She was always so friendly and cheerful, she prepared specialised meals for them according to their needs and tastes, and went the extra mile, making it much more than just providing care. My brother and I always felt very comforted knowing they were being looked after so well. Thank you.

Kingsley Care are very professional and understanding when someone they care for who you love very much needs care.The carers were lovely and kind to mum but due to the town mum lived in the staff KC employ were always in a rush as there are so few to cover the area.Sometimes mum would have been happy with a nice cup of tea and a chat to break up her day.However, each lady that cared for mum was kind and thorough and I would recommend anyone who wants exceptional care for their loved one to use Kingsley Care.

Kingsley have been supporting my mum now for the last few months, mum has found the carers all incredibly friendly and helpful, and I have found the admin team really easy to communicate with, and helpful with changes that I need to mum's daily routine

It has been important to Mum to have continuity, so having the same carer on a regular basis has been wonderful.

We really needed respite help as the weeks and months passed. Kingsley Homecare were amazing, they helped us all to manage my mother's care and her exceptional recovery was definitely aided by their outstanding staff.

She was so impressed with the Kingsley staff and carers, that she still has the loveliest carer come to help her twice a week. My mother looks forward to seeing her each week, they chat away together while she attends to her needs with dedication and kindness.

Thank you so much for everything that you have done and continue to do for my mother.

Thanks for all that you and your team do to support my brother each weekend and for sending the weekly rota list through to me which is reassuring. He has not complained once about the service that you provide. I would not hesitate to recommend you to others.

Having someone in the house doing the work that I should be doing was very hard to come to terms with. I have now got used to it and appreciate it very much. Our carer is efficient and caring and we both treat her as a friend.

Would not hesitate to recommend this service

Great service, nothing is too much trouble. Efficient, reliable, caring , professional,trustworthy and friendly and cheerful.Lovely staff who are more like friends now. My parents always have enormous praise for them especially my dad who wasn't keen on having a carer to start with. Would highly recommend.Dont know what we would do without them.

I have been accessing carers for my dad since last autumn. After my mum died, nearly three years ago, demands for caring for my dad on my own became increasingly difficult. A conversation with hospital staff brought me to the attention of Kingsley Care home, and suggested making contact to have support in caring for my dad in his own home. This all started the process with carers and has dramatically altered both mine and my dad's quality of life. One staff member, from Kingsley, came out and met with me directly: He was extremely understanding in the circumstances and listened well to all my concerns. I cannot find fault at all with either them - their time and attention given to my dad means so much to me: purely for the fact that he likes them and finds them kind, caring and genuinely interested in helping him. That means so much to me and gives me peace of mind to continue living my life with both family and work commitments - improving my relationship as a daughter.

My wife has a very positive view of the Kingsley care service and the carers that provides her help on the three occasions each day. I have a similar view. Each of the carers have quickly understood my wife's needs and when necessary ask me any appropriate questions as to any additional requirements.

Made my Grandad feel so comfortable and he always enjoyed and looked forward to the carers coming.

Secondly I would like to express my gratitude to the staff in the office whom are always there to solve any problems, or concerns I may have to ensure positive experiences for both my mother and us as a family.

We have been using Kingsley Care for some time now and both my mother and I are getting used to it now. We find the people at Waveney Valley very easy to communicate with and any problems we have are usually sorted out very quickly. The only slight issue that we have sometimes is timing but we understand there is very little the carers can do about that if they have to stay somewhere longer. I like the fact that if any medication is running low we are emailed about it so that something can be done. I really like the service and it is really helping my mother.

Without hesitation, I highly recommend using the services of Kingsley Home Care and especially the dedicated team who have provided an outstanding service to my mother. They have been extremely supportive throughout, providing an evolving care plan to meet my Mum's changing needs and their app giving immediate feedback on visits provides great comfort that Mum is in such capable hands. As for the Care Team themselves - every single one of them is absolutely fantastic - patient, understanding, considerate and so kind-hearted.