Kingsley Home Care Waveney Valley supports older people to live well in their own homes across South Norfolk and North Suffolk. Operating from offices in Diss, the team covers Diss, Harleston, Bungay, Beccles, Eye, Halesworth, and the surrounding villages.
The agency offers personal care, companionship, sit-in support, and live-in care. Visits range from short daily check-ins to round-the-clock cover, giving families flexibility as needs change. Each care plan is built around...
Kingsley Home Care Waveney Valley supports older people to live well in their own homes across South Norfolk and North Suffolk. Operating from offices in Diss, the team covers Diss, Harleston, Bungay, Beccles, Eye, Halesworth, and the surrounding villages.
The agency offers personal care, companionship, sit-in support, and live-in care. Visits range from short daily check-ins to round-the-clock cover, giving families flexibility as needs change. Each care plan is built around the individual - their routines, their preferences, and the people they want to stay close to.
Care is delivered by a local team of trained carers, led by a registered manager based in Diss. Carers are matched to clients with continuity in mind, so people see familiar faces rather than a rotating roster.
The branch is part of Kingsley Healthcare, a family-owned care provider established in 1999, and draws on the wider group's clinical, training, and compliance infrastructure. Rooted in Kingsley Healthcare's family-owned ethos, the team treats every client with the warmth, dignity, and continuity they would want for their own relatives.
Families are welcome to get in touch to arrange a free, no-obligation home visit and care assessment.
Care Provided by Kingsley Home Care - Waveney Valley
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
45 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £31.50
Weekly Live-in Care
From £1,295
45 minute, hour or longer calls all available depending on your wants/needs. As well as Live-In care
The price(s) shown are provided by the agency. Contact Kingsley Home Care - Waveney Valley for full pricing details and T&Cs.
Contact Kingsley Home Care - Waveney Valley to get a personalised quote:
Kingsley Home Care - Waveney Valley has a Review Score of 9.8 (9.833) out of 10, based on 19 reviews in the last 2 years. Over all time Kingsley Home Care - Waveney Valley has 26 reviews.
Reviewer Connection to Kingsley Home Care - Waveney Valley
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Showing 26 reviews matching selected criteria
Review from Paula W (Daughter of Client) published on 23 April 2024 Submitted via Website•
Overall Experience
Kingsley Home Care stepped in to help my elderly mother following her discharge from hospital in December 2023. Their daily visits gave me huge peace of mind that someone would be there when I couldn't be. All the carers were very kind and thoughtful and willing to do any task.
Kingsley Home Care stepped in to help my elderly mother following her discharge from hospital in December 2023. Their daily visits gave me huge peace of mind that someone would be there when I couldn't be. All the carers were very kind and thoughtful and willing to do any task.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Katie S (Daughter of Client) published on 15 March 2024 Submitted via Website•
Overall Experience
My mother has been having daily care visits from Kingsley for over a year now. She has got to know the regular carers well and enjoys their visits. It has provided security to my mum and peace of mind for me and my siblings. They go above and beyond and I rate them very highly. Would definitely...
My mother has been having daily care visits from Kingsley for over a year now. She has got to know the regular carers well and enjoys their visits. It has provided security to my mum and peace of mind for me and my siblings. They go above and beyond and I rate them very highly. Would definitely recommend them as an agency.
↩Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley
Thank you for your lovely feedback, it's so nice to hear such positive things about our carers.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane V (Daughter-in-law of Client) published on 10 October 2023 Submitted via Website•
Overall Experience
Kingsley Home Care Services have been brilliant with daily visits to my mother-in-law. They are easy to contact, helpful and very flexible when changes need to be made. The carers are kind, reliable and have been excellent. I would not hesitate in recommending their service as we have been...
Kingsley Home Care Services have been brilliant with daily visits to my mother-in-law. They are easy to contact, helpful and very flexible when changes need to be made. The carers are kind, reliable and have been excellent. I would not hesitate in recommending their service as we have been delighted and very grateful for their superb support. Thank you very much.
↩Reply from Hannah Daley, Branch Manager at Kingsley Home Care - Waveney Valley
Thank you for the lovely feedback, I know all the carers that went into your mother-in-law enjoyed looking after her and I will be sure to pass on your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Arthur C (Client / Service User) published on 28 July 2023 Submitted via Postal Card•
Overall Experience
I have only been receiving care since 30/05/23 inclusive and since that time I have been well satisfied. The carers have been courteous, punctual and have effectively taken care of my needs in the hourly period there spend with me each morning.
I have only been receiving care since 30/05/23 inclusive and since that time I have been well satisfied. The carers have been courteous, punctual and have effectively taken care of my needs in the hourly period there spend with me each morning.
↩Reply from Georgina Johnston, Operations Director at Kingsley Home Care - Waveney Valley
Thank you so much for your lovely feedback and we are so glad that you are happy with the service that we provide. I will ensure that we share your comments with the staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from A B (Daughter of Client) published on 19 November 2019 Submitted via Postal Card•
Overall Experience
Extremely satisfied with service. Two introductory visits before care a good idea. Lovely friendly carers took time to chat to him as well as assist him.
Will be using Kingsley Home Care Services again. Thank you so much.
Extremely satisfied with service. Two introductory visits before care a good idea. Lovely friendly carers took time to chat to him as well as assist him.
Will be using Kingsley Home Care Services again. Thank you so much.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Winifred S (Client / Service User) published on 7 November 2019 Submitted via Postal Card•
Overall Experience
I am very happy with the care that I get from my carer. They are very helpful.
I am very happy with the care that I get from my carer. They are very helpful.
Staff
No Rating
Care / Support
Management
No Rating
Treated with Dignity
Value for Money
No Rating
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 March 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (7)
News
14 Jan 2025
Our Employee of the Month is...Rachel! ? Rachel is a big asset to the team, she is always very positive, works hard and nothing is too much trouble. She’s build...
10 Jan 2025
We are opening our office doors on 15th January 10:30 - 14:30 to the community to provide a safe, welcoming space for those feeling isolated to connect with others! Pop...
08 Jan 2025
In November, we held a #Christmas Card competition for children under 10 years old, asking them to design a winning card that will be sent to our clients and carers...
There are no accreditations posted yet for Kingsley Home Care - Waveney Valley.
Meet the Team (4)
Hannah DaleyJob Title Registered Branch ManagerJoined 2023
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I have been in the care industry for 13 years, with the...
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I have been in the care industry for 13 years, with the majority of my time spent in domiciliary care. I joined Kingsley because it was a family-run business that looked after all their staff. They had great benefits and I wanted to work with a company in my local area to provide the best care to local clients.
What do you find most rewarding about working in-home care?
Being able to provide short-term, end-of-life care which allows a person to pass awareness peacefully at home rather than in a hospital setting.
What is your vision for the future of this branch and the services it provides?
My vision for the future is for the branch to be even more successful, doubling the amount of hours and eventually covering a wider area so we can provide care to more people, and get the Kingsley name out even further.
What are your hobbies and passions outside of Kingsley?
I enjoy knitting and crochet, or just about anything crafty.
Helen Middleton-FranksJob Title Care CoordinatorJoined 2025
Helen joined us in 2025 and has been an integral part of the team - always with a big smile on her face and happy to help.
Sukie WillisJob Title Care CoordinatorJoined 2024
Sukie is a fantastic member of our care coordination team - helping clients find the care that suits them best.
Hayley ForbesJob Title Support ManagerJoined 2025
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I joined the care industry in 2010. I started my career as a...
How long have you been in the care industry, and what led you to join Kingsley HomeCare?
I joined the care industry in 2010. I started my career as a domiciliary Care Support worker, then delved into residential, nursing and specialist Dementia care. I was then offered the opportunity to become a care coordinator and complete my Level 5 qualification; I jumped at this opportunity and came back into domiciliary care. I then progressed to a registered manager. I joined Kingsley because the Support Manager role immediately stood out to me. Having spent many years as a Registered Manager, I understand that support in that position can sometimes be limited. The opportunity to be part of a role dedicated to helping managers develop and succeed was something I was keen to be involved in.
What do you find most rewarding about working in home care?
I am passionate about supporting people to live independently in their own homes—the place where they feel most comfortable and where so many of their memories are held. I take great pride in promoting independence, as it is vital that individuals are encouraged and supported to continue doing the things they are able to.
I also value the support our care providers provide not only to our clients but to their families as well. It allows families to spend meaningful quality time together, while also giving them peace of mind that, when they are unavailable, their loved ones are in the safe hands of a compassionate and professional carer.
What is your vision for the future of this branch and the services it provides?
My vision is to continue supporting local communities, whether that is by meeting care needs or contributing to local initiatives and charities. I am committed to making a positive difference both through high-quality care and by actively supporting the wider community.
What are your hobbies and passions outside of Kingsley?
I don’t get a lot of time for hobbies, but family is always my priority. Spending time with the people I love is my biggest passion. That can be baking cakes or just watching TV. I do have a big love for music, and you can often find me and my daughter singing and dancing in the garden.
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