What Type of Services does Epic Care Services offer?

Epic Care Services offers Home Care.

How many Carers does Epic Care Services employ?

Epic Care Services employs 30 carers.

Epic Care Services, Suite 6, Lower Ground Floor, CIBA Building, 146 Hagley Road, Birmingham, West Midlands B16 9NX

Epic Care Services

Suite 6, Lower Ground Floor, CIBA Building, 146 Hagley Road, Birmingham B16 9NX

8.5 3 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands

Other Care Provided

Dementia
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge

Funding & Fees

Hourly Visiting Care Fees: £21.50 – £28
Weekly Live-in Care Fees: from £1600

These prices are only a guideline, please contact Epic Care Services to find out the exact price for your requirements.

Funding Types Accepted

Private Funding (Self-funded)

Explain these funding types

Review from Adele P (Client) published on 10 April 2024 Submitted via Website • Report

Overall Experience

My carer has cared for me morning and evening since the 5th January 2024. She has never had a day off or been late. She is a really genuine, kind, caring, supportive person, who has always given 100%. I'm now moving home out of the area so won't be under Epic service care. It's important to not only

trust the person who will look after you or your loved one but that the level of care is high, constant and reliable. My carer is all of these. Thank you to her for the care, she is a friend for life. Thank you to the Bradford manager who has been a support throughout. Very highly recommended. Five stars.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from F K (Daughter of Client) published on 10 October 2023 Submitted via Website • Report

Overall Experience

Friendly staff, attentive to my parent's needs, we switched from another service provider and have never seen my parents so comfortable with a carer from any of the previous companies we've had before. Office communication is amazing and friendly.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from R E (Client) published on 12 January 2023 Submitted via Website • Report

Overall Experience

Have been using Epic Care since I came out of the hospital, having been diagnosed with heart failure. The team of carers, including the manager, are great. They look after me in my home and deal with my personal care alongside other bits . They have a great sense of humour but are caring, and nothing

(within reason) is too much for them, even if it's me just wanting a chat to having to change me and my bedding due to accidents. I can recommend this company to care for yourselves or a loved one.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Epic Care Services Reviews (3)

8.5

Epic Care Services has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Epic Care Services has 3 reviews.

Order by:

Total of 3, showing 1-3

Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Epic Care Services is based on a) the Average Rating and b) the number of positive Reviews.

The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Epic Care Services is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Epic Care Services is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.