Epic Care Services

Suite 6, Lower Ground Floor, CIBA Building, 146 Hagley Road, Birmingham B16 9NX
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6.0 4 Reviews
  • Epic Care Services, Birmingham
Epic Care is a dedicated domiciliary care company committed to providing exceptional, person-centred support to individuals of all ages and abilities. With a compassionate team of highly trained professionals, Epic Care works with people as young as 10 years old through to older adults, ensuring that every person receives tailored care designed to promote independence, dignity, and quality of life.

Whether offering daily living assistance, companionship, or specialised support for individuals with complex needs, Epic Care takes pride in building trusted relationships with clients and their families. Their holistic approach focuses on empowering individuals to thrive within the comfort of their own homes and communities, making Epic Care a trusted partner in delivering outstanding, compassionate care.
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Care Provided by Epic Care Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21.50 – £28
  • Weekly Live-in Care Fees: from £1600

These prices are only a guideline, please contact Epic Care Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in Charge

  • Hamza Khan (Manager)

Epic Care Services Reviews (4)

6.0

Epic Care Services has a Review Score of 6.0 (6.000) out of 10, based on 2 reviews in the last 2 years.
Over all time Epic Care Services has 4 reviews.

Overall Experience
  • 3
  • 0
  • 0
  • 0
  • 1
Date Published
  • 4
  • 1
  • 1
  • 2
  • 2
Reviewer Connection to Epic Care Services
  • 3
  • 1
Total of 4, showing 1-4
Review from E J (Client) published on 10 November 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
A very poor service. Not once have Epic honoured the agreement sent by email and have been late up to two hours past the agreed time to visit my home and drive me to undertake Shopping at my local Supermarket. I have been discriminated and victimised by these none professionals offering care to vulnerable
disabled adults with Neurodivergent conditions. Today the driver was driving carelessly by speaking on a mobile phone putting my Welfare and life at risk without hands free or Bluetooth. Not able to concentrate on the road as on numerous occasions he almost drove into the vehicle in front. Never once did he use his indicators or navigate the road markings etc. I was terrified and alarmed as my concerns for my safety grew. Putting others also at risk of an accident. I felt so confident in reporting this driver to the police upon taking photos of the Carer and his Vehicle. I reported him to Epic but my concerns appeared to fall on deaf ears. Nice will get my experiences.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Adele P (Client) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My carer has cared for me morning and evening since the 5th January 2024. She has never had a day off or been late. She is a really genuine, kind, caring, supportive person, who has always given 100%. I'm now moving home out of the area so won't be under Epic service care. It's important to not only
trust the person who will look after you or your loved one but that the level of care is high, constant and reliable. My carer is all of these. Thank you to her for the care, she is a friend for life. Thank you to the Bradford manager who has been a support throughout. Very highly recommended. Five stars.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F K (Daughter of Client) published on 10 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Friendly staff, attentive to my parent's needs, we switched from another service provider and have never seen my parents so comfortable with a carer from any of the previous companies we've had before. Office communication is amazing and friendly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R E (Client) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been using Epic Care since I came out of the hospital, having been diagnosed with heart failure. The team of carers, including the manager, are great. They look after me in my home and deal with my personal care alongside other bits . They have a great sense of humour but are caring, and nothing
(within reason) is too much for them, even if it's me just wanting a chat to having to change me and my bedding due to accidents. I can recommend this company to care for yourselves or a loved one.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 6.0 (6.000)

Overview of Review Score

The Review Score of 6.0 (6.000) out of 10 for Epic Care Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.000 for Epic Care Services is calculated as follows: ( (6 Excellents x 5) + (6 Very Poors x 1) ) ÷ 12 Ratings = 3
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Epic Care Services is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Dec 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

No image found

Hamza Khan

Job Title: Registered Manager

Hamza is the registered manager

Frequently Asked Questions about Epic Care Services

What Type of Services does Epic Care Services offer?

Epic Care Services offers Home Care.

How many Carers does Epic Care Services employ?

Epic Care Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Epic Care Services to verify any information. View our terms and conditions. Epic Care Services has an Enhanced Service - more info.