Prepare4care Ltd is a Kent based Community Care Company that does more than just care!
At Prepare4care Ltd they love what they do, and it shows within the lives of people they support.
With a collective of 20 years' worth of experience in the field, they know the industry like the back of their hands. There’s no care package too big or too small, and they dedicate their utmost energy...
Prepare4care Ltd is a Kent based Community Care Company that does more than just care!
At Prepare4care Ltd they love what they do, and it shows within the lives of people they support.
With a collective of 20 years' worth of experience in the field, they know the industry like the back of their hands. There’s no care package too big or too small, and they dedicate their utmost energy to every individual in receipt of their care, new and existing.
Receiving care and support is not the end of the story, it's only a chapter in a best seller.
Prepare4care Ltd was founded by two of the most competent professionals in the health and social care sector. Together they are a wealth of experience, knowledge, skills and compassion.
They understand the legal and practical aspects of care and the ever-changing universe of the industry. Their keen eye for detail and quality results in their abilities to never drop their standards.
With the directors having a personal introduction to care, they understand matters of the heart, as well as the professional/legal requirements that come with the industry.
Prepare4care truly believe that community care means more than just a scheduled time in a day; it is about being part of the community. Whatever the situation, Pare4care have the solution to fit all needs, wishes and wants.
Care Provided by Prepare4care Ltd
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Help at Home
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £40
Contact Prepare4care Ltd to get a personalised quote:
Please contact our team for an individualised price based on your care requirements
The price(s) shown are provided by the agency. Contact Prepare4care Ltd for full pricing details and T&Cs.
Review from W C (Daughter-in-law of Client) published on 5 December 2024 Submitted via Website•
Overall Experience
I wouldn't recommend this agency, my mother-in-law had two male carers a lot of the time and they never asked if this was OK. When I asked for a copy of their complaints procedure, never sent one out. I did speak to the manager and asked for a meeting, but this never happened.
Found mouldy food...
I wouldn't recommend this agency, my mother-in-law had two male carers a lot of the time and they never asked if this was OK. When I asked for a copy of their complaints procedure, never sent one out. I did speak to the manager and asked for a meeting, but this never happened. Found mouldy food left in the fridge, hair should have been washed weekly, it was washed monthly or two monthly. Some of the carers were very nice and it wasn't their fault that when mother-in-law fell out of bed and we couldn't get there, she was left on the floor on her own until the ambulance staff arrived, as staff needed to go to the next client.
When it was single-handed support, the care and support seemed much better than when it went to double-handed.
↩Reply from Sarah Massaro, Managing Director at Prepare4care Ltd
This review is very one-sided and extremely misleading to incorrect facts! Upon assessment it is explained we provide male and female staff, consent form was signed by yourself stating our fully trained male staff to be in attendance was agreed. I personally dealt with your complaint, had photo...
This review is very one-sided and extremely misleading to incorrect facts! Upon assessment it is explained we provide male and female staff, consent form was signed by yourself stating our fully trained male staff to be in attendance was agreed. I personally dealt with your complaint, had photo and video evidence to counteract your concerns, which still wasn't good enough for you. You then became hostile and rude which is when you were directed to CQC who also investigated and dismissed as no concerns and high care being provided. We are unable to lift or manual handle any clients from the floor. It is the family's or NOK responsibility to stay with their loved ones when an ambulance is needed, as we are community care which is commissioned for timed visits. As long as the client is comfortable, not injured and left safe. Hair was always washed when you provided the caps to do so. The client was highly cared for and loved in our company. You refused to help or be called upon when needed!
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from G C (Daughter of Client) published on 7 May 2024 Submitted via Postal Review Card•
Overall Experience
We have only had the service for a couple of weeks but so far we have been very impressed with the carers that have attended, treating my mother with respect, dignity and care.
Communication with the office is also excellent, with contacting us if slight delay with carer's arrival.
We have only had the service for a couple of weeks but so far we have been very impressed with the carers that have attended, treating my mother with respect, dignity and care.
Communication with the office is also excellent, with contacting us if slight delay with carer's arrival.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Paula G (Daughter-in-law of Client) published on 26 March 2024 Submitted via Website•
Overall Experience
Very pleased with Mum's carers as they are friendly cheery and always make Mum laugh and smile. Mum calls them her friends not her carers when they knock on her door.
Thank you for matching the carers to Mum as they have a great connection with Mum and we all get on with the carers too they have...
Very pleased with Mum's carers as they are friendly cheery and always make Mum laugh and smile. Mum calls them her friends not her carers when they knock on her door.
Thank you for matching the carers to Mum as they have a great connection with Mum and we all get on with the carers too they have been given a nickname from us it makes it easier and more fun when Mum hears their nicknames thank you for all you do for our mum.
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Treated with Dignity
Value for Money
Review from Graham W (Son of Client) published on 29 February 2024 Submitted via Website•
Overall Experience
This agency and its staff are outstanding. They are kind caring and very professional. My mother has excelled since this company took over her care. She looks forward to their arrival and enjoys seeing all the different members of staff.
We are so grateful that these wonderful people are part...
This agency and its staff are outstanding. They are kind caring and very professional. My mother has excelled since this company took over her care. She looks forward to their arrival and enjoys seeing all the different members of staff. We are so grateful that these wonderful people are part of our care team and appreciate everything they do.
This is a five-star care company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D B (Client / Service User) published on 5 February 2024 Submitted via Website•
Overall Experience
My experience with Prepare4care has been fairly good. My carers are polite and professional. I feel the office is approachable and welcoming and I can pop into the office whenever I want for a chat. I feel that any concerns I have are listened to attentively by carers and office staff. I am more...
My experience with Prepare4care has been fairly good. My carers are polite and professional. I feel the office is approachable and welcoming and I can pop into the office whenever I want for a chat. I feel that any concerns I have are listened to attentively by carers and office staff. I am more than happy with the care I receive through Prepare4care.
↩Reply from Sarah Massaro, Managing Director at Prepare4care Ltd
Thank you for your review on our service.. We are pleased you are having such a wonderful experience and will ensure we continue to improve to meet all of your needs and expectations of our service. It is a pleasure to care for you and have you as apart of our Prepare4care family.
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Treated with Dignity
Value for Money
No Rating
Review from Margaret I (Client / Service User) published on 5 October 2021 Submitted via Postal Review Card•
Overall Experience
All the carers are helpful and considerate, it has taken a while for me to come to terms with needed help, now I feel comfortable with the staff.
All the carers are helpful and considerate, it has taken a while for me to come to terms with needed help, now I feel comfortable with the staff.
↩Reply from Sarah Massaro, Managing Director at Prepare4care Ltd
What a lovely review thank you. It is a pleasure to be apart of your life and thank you for allowing us to be apart of your journey.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Madeline N (Client / Service User) published on 22 April 2021 Submitted via Website•
Overall Experience
Excellent care, very professional and genuine care. I have received superb personal care and support during my recovery after complex surgery. My ongoing care has been consistently provided by the same carers. The agency endeavours to provide care with a holistic approach, taking into account the...
Excellent care, very professional and genuine care. I have received superb personal care and support during my recovery after complex surgery. My ongoing care has been consistently provided by the same carers. The agency endeavours to provide care with a holistic approach, taking into account the family routine, as well the person's support needs. While receiving care, I have been able to return to work and continue with everyday family life.
↩Reply from Sarah Massaro, Managing Director at Prepare4care Ltd
What a lovely review thank you so much. We are delighted you are pleased with our service and we will continue to provide the outstanding care you deserve. Much love from the entire Prepare4care team.
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Care / Support
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Treated with Dignity
Value for Money
No Rating
Review from David H (Son of Client) published on 26 February 2021 Submitted via Website•
Overall Experience
My mother is receiving care from Prepare4care Ltd and I can honestly say that the service is outstanding. We have used other care providers and both owners of the business have a clear goal, provide the best care for the elderly and vulnerable in the community. Highly recommended, the carers are...
My mother is receiving care from Prepare4care Ltd and I can honestly say that the service is outstanding. We have used other care providers and both owners of the business have a clear goal, provide the best care for the elderly and vulnerable in the community. Highly recommended, the carers are outstanding and the quality is exceptional. This company will be number one in Kent. I wish them all the best and would like to see the quality of care improve across Kent as generally, it is appalling. Keep up the good work.
↩Reply from Sarah Massaro, Managing Director at Prepare4care Ltd
What a lovely review, thank you so very much, David. It is an absolute privilege to care for your beautiful mother. She is an amazing person and in such a short time has enriched our lives! We will continue to provide the high-quality care that our business promises to all of our amazing clients.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C H (Client / Service User) published on 25 September 2019 Submitted via Postal Review Card•
Overall Experience
I am very happy with the service Prepare4care provides. Their staff are always polite and professional when caring for me. They arrive on time and have gone the extra mile for me. An example of this is when I needed to go to my GP. My carer went with me even though the visit had ended and I...
I am very happy with the service Prepare4care provides. Their staff are always polite and professional when caring for me. They arrive on time and have gone the extra mile for me. An example of this is when I needed to go to my GP. My carer went with me even though the visit had ended and I received no extra charge.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S J (Client / Service User) published on 25 September 2019 Submitted via Postal Review Card•
Overall Experience
The whole team are wonderful! If I ever have a problem I know I can call and it will be listened to and sorted straight away. I have the same carer all the time and she is so professional, friendly and outstandingly helpful. A very well run company.
The whole team are wonderful! If I ever have a problem I know I can call and it will be listened to and sorted straight away. I have the same carer all the time and she is so professional, friendly and outstandingly helpful. A very well run company.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from C H (Client / Service User) published on 20 September 2019 Submitted via Postal Review Card•
Overall Experience
The carer is always punctual, friendly and polite. She doesn't talk down to me or at me but directly to me. She doesn't rush me but works efficiently and without haste. She makes sure I'm comfortable and safe before she leaves.
The carer is always punctual, friendly and polite. She doesn't talk down to me or at me but directly to me. She doesn't rush me but works efficiently and without haste. She makes sure I'm comfortable and safe before she leaves.
↩Reply from Sarah Massaro, at Prepare4care Ltd
Thank you for your kind words. We are very happy that you are happy with your care team and will continue to do our very best for you. We will ensure that you always receive the quality care and support you deserve. Kindest regards always Prepare4care team.
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Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 17 November 2021
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Prepare4care Ltd.
Accreditations
There are no accreditations posted yet for Prepare4care Ltd.
Meet the Team (2)
Sarah Jane MassaroJob Title Manging DirectorJoined 2019
I am a fully qualified Health and Social Care Diploma trainer and assessor. I have been training Care Workers for a few years now, to ensure they are...
I am a fully qualified Health and Social Care Diploma trainer and assessor. I have been training Care Workers for a few years now, to ensure they are working in a way that promotes good practice, within all aspects of care.
I have been working hard to provide Care Workers with the ability to keep individuals safe from harm or abuse, provide Person Centre Care, including Individuals within their care and enhance people's quality of life.
I have been assessing and training Care/Support workers in Residential settings and within the Community.
I have been teaching Care Workers to understand that a person’s wellbeing is linked to their health and mental health. This has shown my learners the value of providing outstanding care to a diverse range of individuals, regardless of their background, cultural beliefs or religious beliefs.
I strongly promote Equality and Diversity, along with the 6 C's to all my staff. This ensures that my staff understand the importance of person-centred care, understanding the individuality of all the people we provide care and support to and that my staff work in a way that promotes the outstanding practice. I teach my staff to understand the responsibility of their actions and how their actions and understanding affects the people they care for. This ensures that staff never breach their job role limited and they keep themselves, and others protected always.
I have been learning and researching techniques used by a company called Studio 3, to improve care and support to individuals with learning disabilities and autism. Since the extremely shocking report made against Winterbourne View and the outcomes of that investigation, I have made it a top priority to understand how challenging behaviour can be avoided and reduced through low arousal approaches.
Studio 3 teaches a lot of new concepts into managing and dealing with changeling behaviour, how it affects the individual and their care team. I have adopted their approaches to spatial awareness and using different techniques, such as interaction, diffusion and distraction strategies, to bring a person back to a calmer mindset, in situations where they display high emotional reactions. This combined with positive behaviour support, I have been using with my staff who work with learning disabilities and autistic individuals, to try and prevent the need for physical interaction and restraint.
I have experience with working and Managing services in Mental Health, Learning Disabilities, Dementia and Physical Disabilities. This means as well as having the qualification to provide Care within these band of Services, I also have extensive experience and qualifications.
Diploma level 5 in Management in Health and Social care
Diploma level 4 in PBS
CAVA qualification (A1, D32 & D33 replacement)
AET level 3 qualification (PTLLS replacement qualification)
Trainer Quals level 3– People movers moving & handling Trainer/Assessor
Trainer Quals level 3- Dementia awareness Trainer
Trainer Quals level 3- Risk assessment Trainer - Updated
Trainer Quals level 3- Medication awareness Trainer/Assessor
Trainer Quals level 3- Safeguarding adults at risk Trainer
Trainer Quals level 3- Mental Capacity Act & DOLS Trainer
Trainer Quals level 3- End of life Trainer - Updated
Trainer Quals level 3- Health & Safety Trainer/Assessor
Trainer Quals level 3- Fire safety & fire Marshal Trainer
Trainer Quals level 3- Nutrition & Fluids Trainer - Updated
Trainer Quals level 3- End of life care Trainer - Updated
Trainer Quals level 3- Personal & Pressure Care Trainer
Trainer Quals level 3- Duty of Care Trainer - Updated
Trainer Quals level 3- Infection and Prevention Trainer
Fire Marshall
DOLS
Basic life support
Health and safety within the workplace
Protection of vulnerable adults
Safeguarding vulnerable adults
Manual handling for the elderly
Hoist training
Nutrition and hydration
Evacuation training and fire safety
Anxiety
Autistic Spectrum Conditions
Behaviours that Challenge
Catheter Care
Communication
COSHH
Dementia Awareness
Depression
Diabetes Awareness
Dignity in Care
End of Life
Epilepsy Awareness
Equality, Diversity and Inclusion
Falls Awareness
First Aid
Fire Safety
Fire Safety for Domiciliary Care
Food Hygiene
GDPR Stage One
GDPR Stage Two
Hand Hygiene
Health and Safety
Infection Control
Information Governance
Learning Disabilities
Lone Working
Managing Continence
Manual Handling of Objects
Medication Safety
Medication Safety for Domiciliary Care
Mental Capacity Act and DOLS
Mental Health
Motor Neurone Disease
Moving and Handling
Multiple Sclerosis
Nutrition and Hydration
Parkinson's Disease
Person-Centred Care
Personal Care
Pressure Area Care
Prevent - Extremism and Radicalisation Awareness
Recording Information
RIDDOR
Risk Assessment
Safeguarding Adults
Safeguarding Children and Young People
Stroke Awareness
Supervision
I comprehend the imperative need of being diverse in my approach to my Management skills. This is reflected within my motivation methods and the vast range of teaching techniques I bestow. I seize a hands-on approach to my managerial skills resulting in being able to support and guide fellow employees by example. I promote independence and dignity as one of the important aspects of an individual’s care package.
I believe that being coordinated with information and documentation will provide outstanding person-centred care plans. I am an understanding and nurturing person. This allows me to support individuals emotionally and nurturing all their care requirements, however also fully supporting their family/loved ones.
Nicola Jane PattendenJob Title Manging DirectorJoined 2019
I have extensive training in quality and marketing. This ensures that our company standards will never drop, and we can market our company to a...
I have extensive training in quality and marketing. This ensures that our company standards will never drop, and we can market our company to a diverse variety of individuals that require care and support. I have been working within the mental health sector for 6 years now and have been working hard to break the stigma surrounding mental health and how society views individuals suffering from mental health conditions. I have many skills and qualifications gained through working with Mental Health and individuals diagnosed with Dementia.
Achievements:
Health and Social Care Management Diploma level 5
Health and Social Care Level 3
Health and Social Care Level 2
Hoist Training
Basic First Aid
Basic Life Support
Continence Training
Moving and Handling
Administration of Medication Training
Fire Training
Dementia
Care Skills Academy Online In-House Training
Anxiety
Autistic Spectrum Conditions
Behaviours that Challenge
Catheter Care
Communication
COSHH
Dementia Awareness
Depression
Diabetes Awareness
Dignity in Care
End of Life
Epilepsy Awareness
Equality, Diversity and Inclusion
Falls Awareness
First Aid
Fire Safety
Fire Safety for Domiciliary Care
Food Hygiene
GDPR Stage One
GDPR Stage Two
Hand Hygiene
Health and Safety
Infection Control
Information Governance
Learning Disabilities
Lone Working
Managing Continence
Manual Handling of Objects
Medication Safety
Medication Safety for Domiciliary Care
Mental Capacity Act and DOLS
Mental Health
Motor Neurone Disease
Moving and Handling
Multiple Sclerosis
Nutrition and Hydration
Parkinson's Disease
Person-Centred Care
Personal Care
Pressure Area Care
Prevent - Extremism and Radicalisation Awareness
Recording Information
RIDDOR
Risk Assessment
Safeguarding Adults
Safeguarding Children and Young People
Stroke Awareness
Supervision
I have also been working with staff and care workers to promote dignity and respect do individuals from a diverse range of backgrounds, this has resulted in care workers working in a way that promotes good practice in the mental health sector. I am a human rights activist I have been working hard to promote the rights of the individual within care settings to achieve their rights and maintain their dignity and respect, person-centred care is upheld and ensure that individuals have a voice to speak about what they want in their care and life. I have been achieving this by arranging events, talks and working closely with care companies to improve the quality of the service they provide by ensuring their documentation reflect practice they are providing.
I have a keen eye for detail and feel that no situation is irresolvable. I have a calm persona allowing me to resolve difficult and stressful situations. Working within the mental health sector has given me the patience to understand that person-centred care is top-quality within the care sector. I achieve person-centred care by listening to the person's every need and wants. I put the individual in receipt of my care at the heart of all of their care and this includes their family members and loved ones.
I ensure that all my service users have a voice to speak about any concerns they may have, and I always ensure that they are involved in their care and support. This is a method I reflect upon my staff and I promote heavily within my workforce. My management style is leading through example, keeping calm in all situations and ensuring my staff feel valued and respected.
Frequently Asked Questions about Prepare4care Ltd
How much does Prepare4care Ltd cost?
The agency lists fees from £40 for hourly visiting care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Prepare4care Ltd employ?
Prepare4care Ltd employs 5 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prepare4care Ltd to verify any information. View our terms and conditions. Prepare4care Ltd has an Enhanced Service -what an Enhanced Service includes.
