Blue Lily Home Care

Harrow Business Centre, 429-433 Pinner Road, Harrow HA1 4HN
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9.6 17 Reviews
  • Blue Lily Home Care, Harrow
Blue Lily Home Care is based in North-West London and serves the Harrow, Hillingdon, Barnet, Greenford, Wembley, Fulham, Watford, Ealing, Hays and Hertfordshire area

Blue Lily staff ensure that service users can continue living in their own homes and are on hand to tailor any specific needs with personalised care.

All agency staff go through a rigorous application process and have ongoing training throughout their careers.

Blue Lily Home Care can support the following: disability care, elderly care, young adult care, dementia care and Alzheimer’s care.

The services include shopping, personal care, laundry, housekeeping, companionship, end of life care as well as 24-hour live-in care, medication administration.

Please email or call to speak to a member of staff.

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Care Provided by Blue Lily Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Blue Lily Home Care Ltd
  • Person in charge
  • Sarath Peiries (Manager)

Funding & Fees Guide for Blue Lily Home Care

  • Prices

  • Price vary depending of client care needs.

  • Please contact the office we are open for negotiation , we are very flexible.

Blue Lily Home Care Reviews (17)

9.6

Blue Lily Home Care has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Blue Lily Home Care has 17 reviews.

Overall Experience

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Date Published

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Review from K D (Son of Client) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a great deal of support with carers sent to take after my dad. With a lot of attention to detail, treated with dignity and care. They gave the family the help required through difficult times, they dealt with the changes we saw day by day and catered to the needs for my dad and the whole family.

Reply from Sarath Peiries, Registered Manager at Blue Lily Home Care

Thank you very much for your excellent feedback. We were very lucky and honoured to serve your dad and the family during the critical time of your dad's illness. Your positive feedback boosts our energy. Thank you.


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Review from Jamaal O (Son of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, compassionate, person-centred care, (at home!): Blue Lily Homecare provided an extremely high quality of care to my dying mother, at her home. Due to the gravity of my mother's various illnesses; I had to hire multiple care agencies. This was one of the best; I've ever had the pleasure of
working with.
Consistent pool of carers. Carers always on time. Care call timings were always agreed-upon, thoughtful and consistent. (Executive staff even have a few ex-practicing medical doctors on-team); Therefore; the care standards are excellent! Punjabi/Urdu/Hindi speaking carers are a huge bonus! (in addition-to a fluent English speaking staff). Lastly; owners, managers and admin are extremely helpful, (and do their utmost best); to ensure needs of patient are met, (and again); to a very high standard, as set-fourth by: The CQC and UK Health and Social Care; Statutes and Legislation.
Excellent care agency, bar none, with no exception.

Reply from Sarath Peiries, Registered Manager at Blue Lily Home Care

Thank you so much for awarding us a 5-star rating! We are delighted to hear that you had such a positive experience with us. Your feedback is greatly appreciated and motivates us to continue providing excellent service.


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Review from J H (Daughter of Client) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Lily carers came to my parents to provide care for my dad when he and my mum could no longer manage on their own and I was unable to be there 24/7.
All the carers treated both parents with respect and kindness and with Dad continued to maintain his dignity. Without them we would not have been
able to care for Dad at home. Nothing was too much trouble for any of the carers and they would always give reassurance they were on hand. I can highly recommend Blue Li.y

Reply from Sarath Peiries, Registered Manager at Blue Lily Home Care

Thank you very much for your feedback. This is very important for us to identify the gaps and improve ourselves in order to fulfill the client's requirements. Again, many thanks for encouraging Team Blue Lily.


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Review from Elesh M (Son of Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Blue Lily Home Care for their respectful and supportive carers. My dad really appreciated their help and support and so did our family.

Reply from Sarath Peiries, Registered Manager at Blue Lily Home Care

Thank you very much for your review. Team Blue Lily highly appreciates your feedback. We are so happy that we helped your dad and your family with delivering safe and quality care, fulfilling his wishes.


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Review from P P (Son of Client) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with both the carers that look after her.

Reply from Sarath Peiries, Registered Manager at Blue Lily Home Care

Thank you very much for your feedback. This helps us to grow positively.


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Review from T S (Daughter of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with all the carers at Blue Lily who are helping my mother. My mother is also very happy. Thank you.

Reply from Sarath Peiries, Registered Manager at Blue Lily Home Care

Thank you very much for your review. We are glad to hear your response. Please contact us if you need any support in the future.


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Review from R K (Daughter of Client) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Lily provided palliative care for my mother for a week before she was re-hospitalised and passed away. The carers were diligent and lovely to her, being patient with her needs and engaging her. This was a tremendous service and support to her and her family in her final days.

Reply from Sarath Peiries, Registered Manager at Blue Lily Home Care

Thank you very much for your feedback. We are so happy that we had an opportunity to support your mom and the family.


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Review from Cliff R (Grandson of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was suffering from cancer. In his last few months, Blue Lily Home Care looked him after very well. We felt that the carers are like our family members, they were so kind to my uncle. They were very professional in dealing with him. The management was excellent, they responded us very quickly
whenever we needed. Highly recommended company.

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Review from Onyx P (Friend of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very understanding. Considerate of family's opinions. Easily approachable. Good manager and staff communication.

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Review from L S (Wife of Client) published on 24 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the last weeks of my husband's life due to cancer Blue Lily Home Care looked after him as if he was a family member. I cannot praise his carers highly enough. They took care of everything needed and always ensured he was comfortable. They were the most caring of people and I thank them from the bottom
of my heart for making his last days with us so rested and dignified.

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Review from R V (Son of Client) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Timekeeping is good and very supportive to my mum, as I and my sister live far from my parents. If any updates/changes, then they do let us know.

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Review from D L (Daughter of Client) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were given this company by the hospital as my father is in the last stages of cancer, and we needed someone to support our mother to help care for our dad. The staff are very good, and if there are any issues with my dad, they contact us directly, so we can deal with the issue as we live in different
areas. I don't have any negative feedback about the service.

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Review from A B (Daughter of Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blue Lily carers are very attentive and helpful. My mother feels confident with the care she receives and looks forward to their visits.

Reply from Graham Boswell, Manager at Blue Lily Home Care

Many thanks for taking the time to review us. I am pleased to hear that your mum enjoys the carers visiting her.


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Review from B B (Wife of Client) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good timekeeping that does not inconvenience service user. Excellent cooperative skills to service user and client. Courteous, transparent in discussions and feedback. Team cooperation and being a team - good. Flexibility is good. Our expectations are high and the team of carers work towards meeting
this. Overall would recommend this company.

Reply from Graham Boswell, Manager at Blue Lily Home Care

Thank you for taking the time to review us. It was good to hear that our carers are providing a service that is tailored to the clients requirements.


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Review from S P (Wife of Client) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and polite, do everything they can for the client, to help and make them comfortable. Very happy with a pleasant attitude which puts my husband at ease, always willing to help and assist in any way possible. Always punctual and also taking great care - using masks and hand gel on arrival
and leaving. It is a pleasure to work with such helpful and willing people.

Reply from Graham Boswell, Manager at Blue Lily Home Care

Thank you for your positive feedback. It's important to us that you have found our services professional and supportive.


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Review from S C (Client) published on 13 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quick, regular, helpful and pleasant personality.

Reply from Graham Boswell, Manager at Blue Lily Home Care

Thank you for taking the time to review us. I am glad to see that you are pleased with the service.


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Review from S C (Son of Client) published on 31 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are pleased with the service we receive. The carers turn up on time and are very accommodating to our needs.

Reply from Graham Boswell, Manager at Blue Lily Home Care

Thank you for taking the time to review us. Your feedback is important to us and will help improve our services to the clients we care for.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Blue Lily Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Blue Lily Home Care is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Blue Lily Home Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Oct 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Zeba

Zeba Haq

Job Title: Director

Joined: 2019

I come from a background of teaching and working with early years for the last 20 years. I have learnt that respect goes a very long way, understood different aspects of child psychology and how their complex needs can be best managed.


I have a passion to cater for the needs of the elderly, I find it very important to help the community and support the vulnerable. I develop good working relationships with my clients and carers and liaise with all healthcare authorities and organisations. I have gained various Care Certificates and undergone mandatory training to understand the nature of the health and social care industry.


I've been engaged as the Director and the Nominated Person for the CQC for the last 4 years for Blue Lily Home Care. My key responsibility is to ensure manage and support the staff effectively, make certain all clients are being provided with good quality care and ensure the growth of Blue Lily Home Care Ltd.


Sarath

Sarath Peiries

Job Title: Registered Manager

Joined: 2019

I am an MBBS-qualified Medical Doctor from Sri Lanka with over 20 years of experience who completed a Master's in Public Health in 2018, at the University of Umeå, Sweden. During my medical career, I worked as a Senior Surgical House Officer.


I've been contributing to Blue Lily Home Care since 2019 as the Registered Manager.


My key responsibilities are to provide safe and quality care to the clients, oversee the smooth daily running of the company, manage the staff and the budget, payroll and invoicing, support and training the staff, liaise with all health care organisations and authorities, tailoring specific person-centred care plans, expand the growth of Blue Lily Home Care Ltd.


Hadjer

Hadjer Bouanani

Job Title: Care Deputy Manager

Joined: 2020

I started as a Care Assistant and grew my career in Health and Social Care in 2016 to what I am now.


During my long journey, I met a lot of vulnerable, lovely people who taught me that caring is a passion and a love not just a job. Making a difference in someone's life a better life is a success at the end of my day.


I am not just a qualified and experienced Carer, Team Leader or Supervisor but, I am also an Engineer of Ecology Vegetal and Environment, specialised in the Pathology of all Ecosystems who speaks three Languages.


My background knowledge and skills made me so sufficient and caring person who will ensure well-being, safety and the best life for people in need. I like commitment and following policies and procedures.


I am now a Care Coordinator and a Trainer with Blue Lily Home Care, and a mother of two lovely children who will continue to grow in this amazing field.


Frequently Asked Questions about Blue Lily Home Care

What Type of Services does Blue Lily Home Care offer?

Blue Lily Home Care offers Home Care.

How many Carers does Blue Lily Home Care employ?

Blue Lily Home Care employs 52 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Blue Lily Home Care to verify any information. View our terms and conditions. Blue Lily Home Care has a Platinum Service – more info.