Caremark Maidstone & Swale is an in-home care provider servicing Maidstone and all surrounding areas.
They specialise in providing bespoke domiciliary care and support services for clients who choose to remain living independently at home. The support they offer can vary from short check-in visits to full-time live-in support.
Caremark Maidstone & Swale specifically offer care packages that focus on the needs of its clients, including those with dementia, cancer and...
Care Provided by Caremark Maidstone & Swale
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £34.99
- Weekly Live-in Care Fees: from £1,400
- 30 Minute Visiting Care Fees: from £27.99
Please contact us for a consultation to establish an exact price based on your requirements.
Contact Caremark Maidstone & Swale to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Caremark
- Private Owned
Person in charge
- Krystal Parkes (Registered Care Manager)
Caremark Maidstone & Swale Reviews (30)
Caremark Maidstone & Swale has a Review Score of 9.7 (9.713) out of 10, based on 11 reviews in the last 2 years.
Over all time Caremark Maidstone & Swale has 30 reviews.
Its tough choosing who you want to help your mum on a daily basis, on this occasion I'm more than happy that we got it right. Thank you to all the team for keeping mum comfy in her old age.
Thank you so much for submitting your review. This was a member of our office team, Chipo. We are especially pleased that she was able to step in when needed, as this is exactly the level of care & compassion we strive for every day. I have shared this with the entire team.
Caremark are the most fabulous care firm in maidstone area the staff are polite and friendly and my carer Rita is the sweetest and loveliest carer ever I am very happy with their service and would recommend them to everyone.
Thank you for your kind words Steve. We take pride in delivering excellent care in the community and your time taken to leave a review is much appreciated.
staff are polite and caring, our daughter enjoys going out in the community with them and going to different places everyday she always comes back extremely happy and we feelthe staff have a lot of respect when they come into our home 10/10 caremark!
Thank you for taking the time to leave a review and provide your feedback - it is really appreciated. We are so pleased to know that Caremark have exceeded your expectations in caring for your daughter. Thank you!
More recently, my mum had some falls and Caremark has been amazing, as soon as I called the office, they pulled out all the stops to put the right care in place immediately and they currently provide daily support to mum & dad. The carers are kind, patient and understanding and have made a very difficult situation much less stressful for all of us. I am very grateful and wouldn't hesitate to recommend Caremark.
Thank you for taking the time to leave feedback. We take pride in caring for our customers and it's lovely to hear that our support for mum and dad makes all the difference - we really appreciate this.
I have been a nurse for over 25 years and can say with certainty that my experience with Caremark ,both office staff and in home care has been excellent.
Thank you for your kind words and taking the time to leave a reply. We take pride in making sure we care for our clients to the highest standard. Thank you for trusting us to care for Mum.
Caremark has provided my wife and myself with a daily early morning visit service to wash and dress us from mid-February to the end of May. Their staff have been unfailingly cheerful, competent and helpful and I never felt under pressure when they needed to exceed the agreed time allotted and being paid for. This has happened on several occasions, often because my wife suffers from vascular dementia and can be difficult and once when I needed emergency ambulance attendance due to a severe bleed from a pre-existing head wound. Caremark's services were terminated when we had to move to 24 hour care provided by others with no reflection on Caremark at all. I would happily recommend them.
Thank you for your feedback. It's so important for us to hear from our clients and their loved ones so that we can continue to improve our service.We thank you for trusting us in caring for you and your wife, and thank you for taking the time to leave a review.
the company are the absolute best care firm i have ever seen i have been with 7 previous companies and caremark are truly the best their is nothing they will not put themselves out for your company i was recently incapacitated by stoimach and bladder issues and caremark have looked after me superbly even taking me back to hospital after a local taxi firm dumped me in the town centre vomiting and having had a diarohea attack. the staff are so friendly and professional they deserve any reward coming their way i would never consider any other care company especially in maidstone where 9/10 of the companies are total rubbish especially another provider who should be forced out of business with their appaling service care mark are3 completley opposite and the only maidstone firm i trust.
Thank you so much for your kind words and thoughtful review. We're truly honored to have had the opportunity to care for your loved one and to be a part of their daily life. Your feedback means a lot to us-it inspires and motivates our carers to continue providing the highest standard of service and making a positive difference everyday. Thank you.
The carers are not just employees, but caring individuals who go above and beyond their duties. They've built genuine relationships with my parents, offering companionship and assistance with a warm and friendly demeanour.
The level of communication and support from Caremark's office staff has been outstanding. They've been incredibly responsive and helpful, always ensuring our needs are met.
I wholeheartedly recommend Caremark to anyone seeking reliable, compassionate, and professional home care services. Their commitment to providing the highest quality care is evident in every interaction.
Thank you for your feedback - we really appreciate the kind words you've shared for our carers and management staff. We strive for excellence, professionalism and quality when delivering care, and we're so pleased to hear that we meet those criteria for mum and dad.
Very impressed with the care my brother receives from Caremark. They are always willing to assist my brother with GP/ hospital appointments and they keep a close check on him maintaining his daily medicine. He gets on well with the carers and our family are appreciative of all they do enabling him to remain in his own home.
Thank you for taking the time to leave a review. It is always our aim at Caremark to deliver exceptional care to our customers and provide assistance to their families - we really appreciate your comments.
Everything was left tidy, and my dad was in his armchair with a cup of tea when they left.
I would recommend Caremark.
Thank you so much for your kind words. We really appreciate your feedback and love to hear how we help with Dad's daily routine. Thank you for choosing and trusting us with your care and recommending our support for people in the future.
We had previously used a couple of agencies, which sadly didn’t work out.
Since having Caremark we feel as a family more relaxed and now don’t feel we need to be at the home, checking in all the time and checking things are done.
The office team are as caring as the carers, and seem to work as a unit, which is something we didn’t find with other agencies. The office communication is amazing and we have full trust in them as an agency, which is a relief for us as a family.
On the assessment, we were told that Caremark works like a family, and we have to say you are true to your word, you do work as a family.
We just want to say thank you to everyone for everything you are doing.
We would recommend Caremark to anyone.
Thank you so much for your kind words and feedback - it is very much appreciated. At Caremark, we pride ourselves on great collaboration - within our team and with the families we work with. We are so pleased to hear that our carers and management staff provide you with reassurance and relief....
I have nothing but praise for every Caremark carer who has walked into my home. They are so kind and considerate, nothing is too much for them to do for me, in my personal care, they keep my home immaculate, they are so gentle with me and they take time to talk to me at the end of their shift. I wouldn’t go to any other care company other than Caremark, they are great value for money. They treat me with dignity and treat my home with respect. Well done Caremark, you in my opinion are first class.
Thank you so much for your kind words. We really appreciate your feedback, and are so pleased to hear that you value Caremark so highly. Thank you for choosing and trusting us with your care - it means so much.
The office staff were also very helpful and attentive if I had to call them for any issues we had and it was rectified immediately.
My daughter and I are very happy with Caremark and would highly recommend them.
Thank you again to all the staff at Caremark.
We're so pleased to know that we made a difference whilst caring for your husband. Thank you for your kind words, we really appreciate the positive feedback.
All staff members are happy and polite and set her up for the day; they encourage her to do things I didn't think she would do again, little and often, but they really do spend their time wisely with her, and even when washing up, they keep the conversation going. Nan really loves her visits.
The office staff go above and beyond to make sure my nan has her regular team and helps me with any questions I may have. We've had a few agencies over the years, and Caremark is by far the best I have dealt with. Thank you all.
Thank you.
The office staff are always friendly and willing to change or sort any problems.
Very happy with Caremark!
We are so pleased to hear that we help put our clients at ease and making them comfortable. It is our pleasure to care for your mother. Thank you for taking the time to leave this feedback!
The management are very approachable, if ever I have any concerns or worries they are always there to help and support me. I cannot recommend them enough they are brilliant.
Thank you for taking the time to leave a review. It is lovely to hear this amazing feedback. It is our absolute pleasure looking after your husband and putting a smile on his face! Thank you.
The company is well over five-star. Every carer has been a credit to the company, they really make my dad important and really care about him. Always friendly and happy to be at work. All the staff are a credit to the owners. Well done to you all.
Thank you, we really appreciate your kind words. It is great to hear how we have been able to help our lovely clients and their families. Thank you also for taking the time to leave a comment.
When the two young girls came in for the first time, they were professional, courteous and showed my Mum respect and explained everything they were going to do before they carried out each task. They have made the transition from caring for my Mum easy as I was unable to continue to do this. They take time to speak with her and make her feel at ease, and now she looks forward to them coming in.
They are such wonderful young girls and they are an asset to your company.
Thank you for leaving this review. It is an absolute pleasure for Caremark Maidstone to help care for your mother. We will pass this feedback on to the carers.
Care staff always smartly dressed, arrive on time and stay for allocated time to provide an all-round service. Everything requested takes place, most importantly they cheerfully greet my disabled partner, smile, ask him how he is and listen with interest to everything he says. Carers ask him what he'd like to eat and drink. Management staff deal promptly and with my concerns. Thank you.
Thanks for your review! We are extremely happy with your feedback. We take great pride in making sure our care services are top quality. We offer the best because that's what our clients deserve! Caremark Maidstone Team.
From the management team who consistently go that extra mile to ensure that everything doesn’t just run smoothly, but that everything possible is done to brighten up my dad's day.
We have the same 2 carers who are both just the loveliest people you could ever wish to meet – and they have such a close bond with my dad, which means the world to us all.
What Caremark do is an amazingly difficult job, and I am incredibly grateful that I have them to support me and my family.
Bottom line, the cost of care is reasonable; the peace of mind is priceless.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 August 2021- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Caremark Maidstone & Swale.
Awards / Recognitions (1)
- Recipient: CaremarkDate: Thursday 31 Mar 2022
Meet the Team (7)
Natasha started her career in the City working at some of the world’s largest Law firms before moving into the recruitment market. Although these industries helped her build on her financial background and provided a rich experience in people management, client relations and business operations, Natasha always felt that something was missing.
Based on her strong will and passion to help others, Natasha decided to leave the City and set up Caremark Maidstone. She is a strong believer in providing the very best standard of care to all those who need it.
Natasha has set up a number of initiatives in the Maidstone region including organising weekly COG clubs run by Age UK; a monthly "Chattering Chums" coffee morning in association with the West Kent Befriending Charity; and doing regular talks in community centres, parishes and libraries to name just a few. She is also proud to be a Dementia Champion.
In her spare time, Natasha enjoys spending time with family and friends, keeping fit and doing local charity work.
Krystal has worked in Health and Social Care in the Maidstone region for nearly 8 years. Having worked with a range of health care providers, she has experience in-home care, complex care and specialist care packages.
Krystal brings a wealth of knowledge to her role and is responsible for the day to day operations at Caremark Maidstone. She strongly believes in providing a first-class experience for all those who need care, and her passion, warm nature and reliability shines through in everything she does.
Krystal is highly qualified and holds a Level 5 Diploma in Management of Health & Social Care.
In her free time, Krystal enjoys spending time with her family and friends and going to the gym.
Charlie joined Caremark Maidstone in August 2020. She worked briefly in the Care field before moving into administration and operational based roles. After years of working in transport, Charlie wanted a change - she wanted to make a difference. Charlie chose to step back into the Care industry as she's always been dedicated to caring for things, big and small.
Charlie has excellent experience in scheduling, managing rotas, and being responsible for the organisational aspects of a busy workplace. She is responsible for Care Coordination at Caremark, as well as dealing with enquiries and recruitment.
In her spare time, Charlie enjoys being with her Chickens & going camping in her self-built Campervan with her Partner & stepsons along with their pack of Siberian Huskies!
Prior to joining Caremark, Jane worked in transport for 9 years, and before that she tutored young adults with learning disabilities.
Jane has been married 31 years (!), enjoys spending time with her family, and loves adventurous days out. She is extremely passionate about helping people with dementia as she had first-hand experience caring for her Father.
Lizzie joined Caremark Maidstone in April 2021 as a Field Care Supervisor. Prior to working at Caremark, Lizzie worked as a Health Care assistant in the community and within care homes. She provided a high level of care and support to a range of clients, some with learning difficulties and dementia.
In 2019, Lizzie completed an access course in nursing and health care, and this has broadened her knowledge and skillset. Along with being highly motivated, having a positive attitude, and being a caring and friendly individual, Lizzie is very well suited to the supervisor role. "Making a difference in people's lives makes it all worth while" says Lizzie.
In her free time, Lizzie spends time with her partner, children, family and friends, and enjoys going to the seaside for fish and chips.
Ellie joined Caremark Maidstone as a Care Assistant in April 2020. She then left the company before rejoining in December 2021. With a passion for care and empathy, Ellie was quickly promoted to a Field Care Supervisor position, and therefore a great example of how Caremark promote talent internally.
Ellie continues to demonstrate and build on her knowledge of the care industry whilst carrying out her duties with a positive attitude. Ellie is aiming to continue with her Health and Social Care NVQ to further develop her career.
In her free time, Ellie likes to spend time with her friends and family.
Tharandeep is passionate about the domiciliary care sector and feels that everybody should have access to the highest standards of in-home care whenever they may need it. Because of this and his wife's passion for helping others, the idea to create Caremark Maidstone was formed in late 2018.
Whilst Tharandeep doesn't have an active role in the running of Caremark Maidstone, he assists with many behind the scenes activities, including company finances, social media and facilities management.
In his free time, Tharandeep enjoys spending time with his family and friends and partaking in sports events.
Frequently Asked Questions about Caremark Maidstone & Swale
How many Carers does Caremark Maidstone & Swale employ?
Caremark Maidstone & Swale employs 50 carers.
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