Contract Durations
- Ongoing / Long Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Other Care Provided
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Care Provided by Comfort Call (Stockton)
Funding & Fees
Contact Comfort Call (Stockton) to get a personalised quote
Good to Know
Group / Owner
- Comfort Call Ltd
- Private Owned
Person in charge
- Claire Darby (Manager)
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Comfort Call (Stockton) Reviews (1)
Over all time Comfort Call (Stockton) has 1 review.
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Overall Experience
Date Published
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Review from Jim F (Husband of Client) published on 15 February 2021 Submitted via Website•
Overall Experience
This company provided care for my wife who has Alzheimer's. In my opinion, the carers provided did not have adequate training in the needs of Alzheimer's sufferers. They eventually said, in January 21, after visiting and providing basic care on a morning 9am and evening 6pm since March 2020, that...
This company provided care for my wife who has Alzheimer's. In my opinion, the carers provided did not have adequate training in the needs of Alzheimer's sufferers. They eventually said, in January 21, after visiting and providing basic care on a morning 9am and evening 6pm since March 2020, that they felt uncomfortable providing care for my wife. Strange how nothing had changed, I was always at home, never seen any discomfort. Personally, I think they did not have the training or experience to relate to the client.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2021Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
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