KindCare At Home (Redhill)

Abbey House, Room 1, 25 Clarendon Road, Redhill RH1 1QZ
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9.8 52 Reviews
  • KindCare At Home (Redhill), Redhill
KindCare At Home (Redhill) aims to provide completely personalised support that upholds dignity and empowers authority and freedom.

Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

KindCare at Home's Redhill branch offers a wide range of home care services which enable individuals to remain in the comfort of their own homes, including personal care and assistance, meal preparation, companionship, night services, 24-hour live-in care and much more.
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Care Provided by KindCare At Home (Redhill)

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £16 – £25.10
  • Weekly Live-in Care Fees: £200.80 – £251

Within a meeting

These prices are only a guideline, please contact KindCare At Home (Redhill) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Kindcare At Home Ltd

Person in Charge

  • Alessandra Marinho De Oliveira (Registered Manager)

KindCare At Home (Redhill) Reviews (52)

9.8

KindCare At Home (Redhill) has a Review Score of 9.8 (9.785) out of 10, based on 30 reviews in the last 2 years.
Over all time KindCare At Home (Redhill) has 52 reviews.

Overall Experience
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Date Published
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Reviewer Connection to KindCare At Home (Redhill)
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Total of 52, showing 1-20
Review from Lisa L (Client) published on 30 October 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
I feel my values and needs are not dealt with correctly. The bureaucracy behind requests for jobs/tasks is inadequate. Skills and ability of tasks ill-equipped. Totally not suitable for people with mental health issues or needs. Timings can be quite out and vary day to day, not appropriate.
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Review from Bryan M (Client) published on 1 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Care and services provided by Kindcare enable me to remain in my home and maintain my independent lifestyle which is very important to me .All the staff are kind,caring people who I regard as friends as well as carers
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for your kind words. We're truly honoured to know that the care and support provided by Kindcare have helped you maintain your independence and continue living comfortably at home.It…read more
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Review from Fiona A (Daughter of Client) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We gave been extremely pleased with the carers who have come in for our mum. They have been efficient and kind and kept mum clean and always looking presentable. I must especially praise one staff member in particular who has been so loving towards mum, seems to really get her and always laughs with
her. Mum loves her company and has been very happy with all the ladies. Thank you so much for really caring.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you sincerely for your kind and encouraging words. We're delighted to hear that your mum has felt comfortable, cared for, and well-supported by our team. It's especially heartening to know that…read more
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Review from Louise P (Next of Kin) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience has been very helpful!
The lovely people that come have been very helpful and done a brilliant job!
I was a little tired after nursing my husband, who had cancer and was very sick for seven years!
My Dutch family and my lovely friend, the daughter of very close friends of mine, have
been a great help!
They also were brilliant in organising your help and that was brilliant!
I am feeling much better and it is lovely to have one of your ladies every two weeks!
They are brilliant, mainly they work hard but also they listen occasionally when we talk.
Thank you very much for all your support!
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for sharing your experience with us. We're deeply touched by your kind words and truly grateful to know that our team has been able to support you during such a challenging time.…read more
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Review from D M (Son of Client) published on 18 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
All good occasional worries about where the carer is and timekeeping, but mostly Ok and appreciate the close attention paid to Mum for meds and other changes of notification. Two members of staff in particular are both diligent and friendly with Mum.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for your thoughtful feedback. Were really glad to hear that things are going well overall and that your mum is receiving the attention she needs. Well take note of your concerns…read more
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Review from Jill P (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The team were always friendly, reliable and flexible. They kept us informed of any health concerns they had about mum and were able to easily adapt to changing circumstances. They always had a friendly word for the cat and if they had time left after their caring duties, would maybe dig out the broom
and sweep the kitchen to be helpful.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for your kind words. We're really touched to hear that the team's care and little extra touches made a difference. It means a lot to know Mum - and even the cat - were so well looked…read more
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Review from K L (Daughter of Client) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first day, my mum was back home from hospital, the carers were here on time for every visit. They were very friendly and had much empathy and compassion for my mum. Always a very warm entrance, which I'm sure made my mum at ease being completely dependent and bed-bound.
Very lovely people
and would have no problem recommending them.
Great service! Thank you for the support and a big thank you to the carers who helped me care for my mum.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for taking the time to share your experience with our carers. We're delighted to hear that they provided the empathetic and compassionate service we strive for and that their…read more
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Review from James W (Brother of Client) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caring, hardworking and thorough. Highly recommended.
Special thanks to all members of the staff team who made my brother's return home after a six-month hospital stay possible. I enjoyed working with them all.
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Review from Linda W (Wife of Client) published on 18 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using KindCare for over a year now and couldn't be more pleased with their help. Our carers have all been excellent and efficient. We are always greeted with a smile and a general interest in our well-being. They care for my husband and look after him so well and always leave everything
clean and tidy before they leave. Couldn't ask for more. Highly recommended.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our carers. It's heartwarming to know they've made a difference in your husband's care and…read more
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Review from C S (Client) published on 22 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I enjoy spending time with the employees; they make a good effort to talk and make me laugh. I can see that they genuinely care. They respect my wishes and my values. I thought it was really nice that I was helped with the paperwork at the start of our journey.
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Review from X D (Friend of Client) published on 17 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
KindCare At Home is providing personal care service for my 80-year-old friend. They are very caring and helpful. KindCare staff are professional and respectful and treat my friend with dignity. I have observed the staff many times; they give care with respect. My friend is very happy and pleased with
the care services he receives from KindCare. We are very grateful for your hard work and support.
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Review from S A (Son of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
For my mum, KindCare has been a true blessing. Their staff's degree of compassion and attention is absolutely impressive. She received the best care after her eye surgery. It is clear that the caregivers sincerely care about each person in their care as they go above and beyond to ensure her comfort
and well-being. My mum has received outstanding care and support from KindCare, for which we are immensely appreciative. We are so grateful to them for their genuine impact on her life.
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Review from Fabiano S (Nephew of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie who was diagnosed with Dementia 3 years ago is now in the care of the manager and her team of carers. I can't thank them enough for their loving attention and extreme care for my auntie, who is so dear to me. It is devastating to see her memory and cognition fade day by day, and now faster
and faster. Having the manager and her team see to her needs 24/7 has made the whole difference, as me and my cousins are really wearied by the whole thing. God bless you for your hard work!
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Review from I W (Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really good, friendly people - nothing too much trouble, wondered at the start how it was going to be. Really good, Kindcare are excellent and normally work to time, they are very busy, not surprisingly. Have helped us in many ways when I was not so good.
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Review from E D (Friend of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
KindCare has been exceptional in providing domiciliary care for my elderly friend. The caregivers are professional, compassionate, and reliable. They ensure my friend is comfortable and well-cared for, giving me peace of mind. What stands out the most is their commitment to maintaining a high standard
of care. The staff is always punctual, respectful, and thorough in their duties. My mother looks forward to their visits and has developed a wonderful rapport with her primary caregiver. Highly recommended!
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Review from Eunice H (Client) published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy to have my care with KindCare. I have been with other care services before and have not been treated well. With KindCare I am looked after very well and they really do care. I consider myself very lucky to be with KindCare and I know they will do their best by me.
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Review from J M (Friend of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend who uses the KindCare At Home services. We are all very happy with the service user's comments. We the friend and family also saw how good and friendly the staff were to our friends and family. Very good, we are very grateful.
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Review from G A (Client) assisted by family/friend published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with a few domiciliary care companies and so far this is the best one. I absolutely love the holistic approach that they take when ensuring that my needs are met. They talk a lot about person-centred care and from my experience, I know that they don't say that in vain. Finally, I like the
environment rather than just another client.
The application process was very easy and they helped me throughout the whole process. Also, the cherry on the cake for me is that if I don't get on with a particular carer, management will make sure to next time send somebody else that I do get along with, which I love.
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Review from Rasheed R (Friend of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really impressed with the services provided by Kindcare At Home and am happy to recommend them. They are committed to the well-being of their service users and go the extra mile to make them happy. They are timely and make sure they complete all they are supposed to do from personal care, administering
the prescriptions, preparing meals and taking service users out for walks. Also, the staff always make sure the house is clean and tidy in each of their visits. I am satisfied with their services and willing to recommend them for more services.
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Review from Ian M (Son of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
KindCare provide friendly assistance to my father, helping him to continue to live independently. We started as he was recovering from an operation and have continued with carers for daily personal care. We find the management easy to contact and deal with, and very flexible. They also have a real personal
touch and peace of mind.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for sharing your experience with KindCare! We're truly delighted to hear that our team has been able to provide your father with the support he needs to maintain his independence,…read more
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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for KindCare At Home (Redhill) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.785 for KindCare At Home (Redhill) is calculated as follows: ( (152 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) + (3 Very Poors x 1) ) ÷ 177 Ratings = 4.785
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KindCare At Home (Redhill) is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

Alessandra

Alessandra M D Oliveira

Job Title: Managing Director and Registered Mananger Joined: 2018

Alessandra started KindCare to provide the best quality of care possible, to provide service users with the kind of care that wasn't available. She is passionate about people and ensuring that they receive the highest quality of services available. Alessandra is a family person at heart and treats KindCare as an extended family that she nurtures with her whole heart. Alessandra is a mother and grandmother in her personal life, she keeps her family close by at all times.

Richard

Richard Collins

Job Title: IT Administrator Joined: 2021

Richard joined the team in mid-2021 after completing his BSc (Hons) in Computing. He assists the office in handling technological issues and assists with administration tasks. Richard is from England.

Patricia

Patricia De Oliveira

Job Title: Office Assistant and Care Worker Joined: 2019

Patricia provides administrative, secretarial and clerical support to others in the office to maintain an efficient office environment. She enjoys working in both the office environment and out in the field to provide quality care to service users when needed. She always carries out her duties with a giant smile that brightens everyone's day.

Thalita

Thalita Vilalon

Job Title: Care Worker Joined: 2020

Thalita is a dedicated worker who strives to provide service users with excellent care with compassion and dignity. She upholds the very best qualities of KindCare every day.

Maria L

Maria L Moura

Job Title: Care Worker Joined: 2018

Maria is a fast and energetic worker who is always busy carrying out duties for the service users. She is diligent and hard-working every day and displays clear empathy and compassion for the service users. She is always happy to carry out any task required with a friendly smile and a grand chat with anybody.

Daniel D

Daniel D De Oliveira

Job Title: Care Worker Joined: 2018

Daniel is a quiet individual yet always manages to provide the best care to all our service users. He is always compassionate and caring to everybody and never fails to bring a smile to people's faces.

Frequently Asked Questions about KindCare At Home (Redhill)

What Type of Services does KindCare At Home (Redhill) offer?

KindCare At Home (Redhill) offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KindCare At Home (Redhill) to verify any information. View our terms and conditions. KindCare At Home (Redhill) has an Enhanced Service - more info.