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KindCare At Home (Redhill) has a Review Score of 9.8 (9.847) out of 10, based on 30 reviews in the last 2 years. Over all time KindCare At Home (Redhill) has 51 reviews.
Review from Bryan M (Client) published on 1 August 2025
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Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for your kind words. We're truly honoured to know that the care and support provided by Kindcare have helped you maintain your independence and continue living comfortably at home.It means a great deal to our team to be appreciated. Your appreciation is a wonderful reflection of the compassionate service we strive to deliver every day.Please don't hesitate to let us know if there's anything more we can do to support you.
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Review from Fiona A (Daughter of Client) published on 31 July 2025
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Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you sincerely for your kind and encouraging words. We're delighted to hear that your mum has felt comfortable, cared for, and well-supported by our team. It's especially heartening to know that one of our carers has formed such a meaningful connection with her-bringing not only professional care but also warmth, laughter, and companionship. That personal bond is something we truly value, and we'll be sure to pass on your praise to the staff member you mentioned. We're grateful for the trust you've placed in us and remain committed to providing the highest standard of care. Please don't hesitate to reach out if there's anything more we can do to support your mum or your family.
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Review from Louise P (Next of Kin) published on 17 July 2025
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Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for sharing your experience with us. We're deeply touched by your kind words and truly grateful to know that our team has been able to support you during such a challenging time. Caring for a loved one, especially over many years, takes immense strength and compassion. It's wonderful to hear that your Dutch family and close friends have been such a strong source of support-and we're honored to have played a part in that circle of care. We're especially pleased to know that our staff have not only provided practical help but also offered a listening ear when needed. That connection means a great deal to us. Please don't hesitate to reach out if there's anything more we can do to support you. We're here for you.
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Review from D M (Son of Client) published on 18 February 2025
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Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for your thoughtful feedback. Were really glad to hear that things are going well overall and that your mum is receiving the attention she needs. Well take note of your concerns around timekeeping and continue to support the team in providing consistent, compassionate care. It's lovely to hear that two staff members have made a positive impact we'll be sure to pass that on.
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Review from Jill P (Daughter of Client) published on 13 February 2025
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Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for your kind words. We're really touched to hear that the team's care and little extra touches made a difference. It means a lot to know Mum - and even the cat - were so well looked after.
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Review from K L (Daughter of Client) published on 27 September 2024
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Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for taking the time to share your experience with our carers. We're delighted to hear that they provided the empathetic and compassionate service we strive for and that their punctuality and warmth made a significant difference in your mum's transition back home. Your recommendation means the world to us, and we'll make sure to pass your kind words along to the entire team. Thank you once again for your trust and for acknowledging the hard work of our dedicated carers. We're here whenever you need us!
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Review from James W (Brother of Client) published on 25 September 2024
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Review from Linda W (Wife of Client) published on 18 September 2024
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Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our carers. It's heartwarming to know they've made a difference in your husband's care and that you appreciate their dedication and kindness. Your recommendation means a lot to us! Warm regards.
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Review from C S (Client) published on 22 July 2024
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Review from X D (Friend of Client) published on 17 June 2024
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Review from S A (Son of Client) published on 31 May 2024
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Review from Fabiano S (Nephew of Client) published on 31 May 2024
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Review from I W (Client) published on 31 May 2024
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Review from E D (Friend of Client) published on 31 May 2024
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Review from Eunice H (Client) published on 31 May 2024
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Review from J M (Friend of Client) published on 31 May 2024
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Review from G A (Client) assisted by family/friend published on 31 May 2024
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Review from Rasheed R (Friend of Client) published on 31 May 2024
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Review from Ian M (Son of Client) published on 31 May 2024
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Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for sharing your experience with KindCare! We're truly delighted to hear that our team has been able to provide your father with the support he needs to maintain his independence, especially during his recovery period. It's wonderful to know that you've found our management team easy to communicate with and appreciate our flexibility. We strive to maintain a personal touch in all our interactions, ensuring both our clients and their families feel reassured and supported. Your kind words mean a lot to us, and we're grateful for the opportunity to be a part of your father's care journey. If there's ever anything else we can assist you with, please don't hesitate to reach out. Wishing you and your father continued health and happiness!
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Review from Cat L (Friend of Client) published on 31 May 2024
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Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for your heartwarming review! We're delighted to hear that KindCare has been able to support your father during his recovery and beyond, enabling him to maintain his independence. Providing personalised care with a friendly touch is at the core of what we do, and it's fantastic to know that our management team has been accessible, flexible and accommodating to your needs. Your peace of mind is our ultimate goal and we're grateful for the opportunity to be of service to your family. Please don't hesitate to reach out if there's anything more we can do to assist you and your father.
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The Review Score of 9.8 (9.847) out of 10 for KindCare At Home (Redhill) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.847 for KindCare At Home (Redhill) is calculated as follows: ( (152 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.847
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for KindCare At Home (Redhill) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Nov 2021
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Job Title: Managing Director and Registered Mananger
Joined: 2018
Alessandra started KindCare to provide the best quality of care possible, to provide service users with the kind of care that wasn't available. She is passionate about people and ensuring that they receive the highest quality of services available. Alessandra is a family person at heart and treats KindCare as an extended family that she nurtures with her whole heart. Alessandra is a mother and grandmother in her personal life, she keeps her family close by at all times.
Job Title: IT Administrator
Joined: 2021
Richard joined the team in mid-2021 after completing his BSc (Hons) in Computing. He assists the office in handling technological issues and assists with administration tasks. Richard is from England.
Job Title: Office Assistant and Care Worker
Joined: 2019
Patricia provides administrative, secretarial and clerical support to others in the office to maintain an efficient office environment. She enjoys working in both the office environment and out in the field to provide quality care to service users when needed. She always carries out her duties with a giant smile that brightens everyone's day.
Job Title: Care Worker
Joined: 2020
Thalita is a dedicated worker who strives to provide service users with excellent care with compassion and dignity. She upholds the very best qualities of KindCare every day.
Job Title: Care Worker
Joined: 2018
Maria is a fast and energetic worker who is always busy carrying out duties for the service users. She is diligent and hard-working every day and displays clear empathy and compassion for the service users. She is always happy to carry out any task required with a friendly smile and a grand chat with anybody.
Job Title: Care Worker
Joined: 2018
Daniel is a quiet individual yet always manages to provide the best care to all our service users. He is always compassionate and caring to everybody and never fails to bring a smile to people's faces.
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