What Type of Services does KindCare At Home (Redhill) offer?

KindCare At Home (Redhill) offers Home Care.

KindCare At Home (Redhill), Abbey House, Room 1, 25 Clarendon Road, Redhill, Surrey RH1 1QZ

Review from D M (Son of Client) published on 18 February 2025
Submitted via Website • Report

Overall Experience

All good occasional worries about where the carer is and timekeeping, but mostly Ok and appreciate the close attention paid to Mum for meds and other changes of notification. Two members of staff in particular are both diligent and friendly with Mum.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for your thoughtful feedback. Were really glad to hear that things are going well overall and that your mum is receiving the attention she needs. Well take note of your concerns around timekeeping and continue to support the team in providing consistent, compassionate care. It's lovely to hear that two staff members have made a positive impact we'll be sure to pass that on.

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Review from Jill P (Daughter of Client) published on 13 February 2025
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Overall Experience

The team were always friendly, reliable and flexible. They kept us informed of any health concerns they had about mum and were able to easily adapt to changing circumstances. They always had a friendly word for the cat and if they had time left after their caring duties, would maybe dig out the broom

and sweep the kitchen to be helpful.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for your kind words. We're really touched to hear that the team's care and little extra touches made a difference. It means a lot to know Mum - and even the cat - were so well looked after.

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Review from K L (Daughter of Client) published on 27 September 2024
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Overall Experience

From the first day, my mum was back home from hospital, the carers were here on time for every visit. They were very friendly and had much empathy and compassion for my mum. Always a very warm entrance, which I'm sure made my mum at ease being completely dependent and bed-bound.
Very lovely people

and would have no problem recommending them.
Great service! Thank you for the support and a big thank you to the carers who helped me care for my mum.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for taking the time to share your experience with our carers. We're delighted to hear that they provided the empathetic and compassionate service we strive for and that their punctuality and warmth made a significant difference in your mum's transition back home. Your recommendation means the world to us, and we'll make sure to pass your kind words along to the entire team. Thank you once again for your trust and for acknowledging the hard work of our dedicated carers. We're here whenever you need us!

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Review from James W (Brother of Client) published on 25 September 2024
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Overall Experience

Caring, hardworking and thorough. Highly recommended.
Special thanks to all members of the staff team who made my brother's return home after a six-month hospital stay possible. I enjoyed working with them all.

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Review from B M (Client) published on 18 September 2024
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Overall Experience

Unfailing service and care enable me to maintain my independent lifestyle. My carers always ask if there is anything else they can do for me before they leave. I have been a client for many years now and would not want to go elsewhere.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

We are thrilled to receive your wonderful feedback! Our team is absolutely over the moon. Thank you for being with us for such a long time. We truly appreciate the opportunity. If you need any further assistance, please know that we are just a call away. Kind regards.

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Review from Linda W (Wife of Client) published on 18 September 2024
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Overall Experience

We have been using KindCare for over a year now and couldn't be more pleased with their help. Our carers have all been excellent and efficient. We are always greeted with a smile and a general interest in our well-being. They care for my husband and look after him so well and always leave everything

clean and tidy before they leave. Couldn't ask for more. Highly recommended.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you for your wonderful feedback! We're thrilled to hear that you've had such a positive experience with our carers. It's heartwarming to know they've made a difference in your husband's care and that you appreciate their dedication and kindness. Your recommendation means a lot to us! Warm regards.

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Review from C S (Client) published on 22 July 2024
Submitted via Website • Report

Overall Experience

I enjoy spending time with the employees; they make a good effort to talk and make me laugh. I can see that they genuinely care. They respect my wishes and my values. I thought it was really nice that I was helped with the paperwork at the start of our journey.

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Review from X D (Friend of Client) published on 17 June 2024
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Overall Experience

KindCare At Home is providing personal care service for my 80-year-old friend. They are very caring and helpful. KindCare staff are professional and respectful and treat my friend with dignity. I have observed the staff many times; they give care with respect. My friend is very happy and pleased with

the care services he receives from KindCare. We are very grateful for your hard work and support.

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Review from S A (Son of Client) published on 31 May 2024
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Overall Experience

For my mum, KindCare has been a true blessing. Their staff's degree of compassion and attention is absolutely impressive. She received the best care after her eye surgery. It is clear that the caregivers sincerely care about each person in their care as they go above and beyond to ensure her comfort

and well-being. My mum has received outstanding care and support from KindCare, for which we are immensely appreciative. We are so grateful to them for their genuine impact on her life.

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Review from Fabiano S (Nephew of Client) published on 31 May 2024
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Overall Experience

My auntie who was diagnosed with Dementia 3 years ago is now in the care of the manager and her team of carers. I can't thank them enough for their loving attention and extreme care for my auntie, who is so dear to me. It is devastating to see her memory and cognition fade day by day, and now faster

and faster. Having the manager and her team see to her needs 24/7 has made the whole difference, as me and my cousins are really wearied by the whole thing. God bless you for your hard work!

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Review from I W (Client) published on 31 May 2024
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Overall Experience

Really good, friendly people - nothing too much trouble, wondered at the start how it was going to be. Really good, Kindcare are excellent and normally work to time, they are very busy, not surprisingly. Have helped us in many ways when I was not so good.

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Review from E D (Friend of Client) published on 31 May 2024
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Overall Experience

KindCare has been exceptional in providing domiciliary care for my elderly friend. The caregivers are professional, compassionate, and reliable. They ensure my friend is comfortable and well-cared for, giving me peace of mind. What stands out the most is their commitment to maintaining a high standard

of care. The staff is always punctual, respectful, and thorough in their duties. My mother looks forward to their visits and has developed a wonderful rapport with her primary caregiver. Highly recommended!

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Review from Eunice H (Client) published on 31 May 2024
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Overall Experience

I am very happy to have my care with KindCare. I have been with other care services before and have not been treated well. With KindCare I am looked after very well and they really do care. I consider myself very lucky to be with KindCare and I know they will do their best by me.

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Review from J M (Friend of Client) published on 31 May 2024
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Overall Experience

I have a friend who uses the KindCare At Home services. We are all very happy with the service user's comments. We the friend and family also saw how good and friendly the staff were to our friends and family. Very good, we are very grateful.

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Review from G A (Client) assisted by family/friend published on 31 May 2024
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Overall Experience

I have been with a few domiciliary care companies and so far this is the best one. I absolutely love the holistic approach that they take when ensuring that my needs are met. They talk a lot about person-centred care and from my experience, I know that they don't say that in vain. Finally, I like the

environment rather than just another client.
The application process was very easy and they helped me throughout the whole process. Also, the cherry on the cake for me is that if I don't get on with a particular carer, management will make sure to next time send somebody else that I do get along with, which I love.

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Review from Rasheed R (Friend of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience

I am really impressed with the services provided by Kindcare At Home and am happy to recommend them. They are committed to the well-being of their service users and go the extra mile to make them happy. They are timely and make sure they complete all they are supposed to do from personal care, administering

the prescriptions, preparing meals and taking service users out for walks. Also, the staff always make sure the house is clean and tidy in each of their visits. I am satisfied with their services and willing to recommend them for more services.

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Review from Ian M (Son of Client) published on 31 May 2024
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Overall Experience

KindCare provide friendly assistance to my father, helping him to continue to live independently. We started as he was recovering from an operation and have continued with carers for daily personal care. We find the management easy to contact and deal with, and very flexible. They also have a real personal

touch and peace of mind.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your experience with KindCare! We're truly delighted to hear that our team has been able to provide your father with the support he needs to maintain his independence, especially during his recovery period. It's wonderful to know that you've found our management team easy to communicate with and appreciate our flexibility. We strive to maintain a personal touch in all our interactions, ensuring both our clients and their families feel reassured and supported. Your kind words mean a lot to us, and we're grateful for the opportunity to be a part of your father's care journey. If there's ever anything else we can assist you with, please don't hesitate to reach out. Wishing you and your father continued health and happiness!

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Review from Cat L (Friend of Client) published on 31 May 2024
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Overall Experience

I recently had the opportunity to witness the services provided by Kindcare at Home, and I am incredibly impressed with the level of care and professionalism exhibited by their team. The caregivers are exceptionally skilled and compassionate. Whether it was assistance with daily activities, medication

management, or emotional support, the caregivers approached each task with patience and kindness.
For this reason, I highly recommend Kindcare at home to anyone in need of home care services. Their dedication to providing high-quality, compassionate care is evident in every aspect of their work. They have made a significant positive impact on the lives of those they care for, and I am confident they will continue to do so for many others.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for your heartwarming review! We're delighted to hear that KindCare has been able to support your father during his recovery and beyond, enabling him to maintain his independence. Providing personalised care with a friendly touch is at the core of what we do, and it's fantastic to know that our management team has been accessible, flexible and accommodating to your needs. Your peace of mind is our ultimate goal and we're grateful for the opportunity to be of service to your family. Please don't hesitate to reach out if there's anything more we can do to assist you and your father.

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Review from W V (Stepdaughter of Client) published on 31 May 2024
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Overall Experience

I would like to say that myself and my family, we are very grateful for the staff of KindCare At Home (Redhill) always willing to help, an example is that we can not speak English and everytime my stepfather is admitted to the hospital and we call them they translate for us without booking or any advance

request and we are very well supported in every way, always with kindness, compassion, dedication. We are very satisfied with the service of KindCare.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your experience with Kindcare at Home! We're delighted to hear that you found our team to be both skilled and compassionate. Providing high-quality care with patience and kindness is at the core of what we do and it's incredibly rewarding to know that our efforts have made a positive impact on the lives of those we serve. Your recommendation means a lot to us and we're committed to continuing to provide exceptional care to our clients. If you ever need our services again or have any questions, please don't hesitate to reach out.

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Review from Rob M (Power of Attorney of Client) published on 30 May 2024
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Overall Experience

Staff have a good knowledge of the day-to-day issues of the service user. They also know how to manage difficult situations so the client and parents are confident when the team go out. Good rotation of staff, so the client gets used to a wider team.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for taking the time to share your experience with us! We truly appreciate your thoughtful feedback. It's incredibly rewarding to hear that our staff's dedication to understanding the day-to-day needs of our service users and adeptly handling challenging situations has instilled confidence in both clients and parents alike. We're thrilled that you've noticed the efforts we've made to ensure a smooth rotation of staff, allowing our clients to become familiar with a broader team. This approach is integral to our commitment to providing consistent and high-quality care. Your kind words serve as a tremendous source of motivation for our team, and we're excited to continue exceeding your expectations in the future. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out. Thank you again for your support!

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