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KindCare At Home (Redhill)

Abbey House, Room 1, 25 Clarendon Road, Redhill RH1 1QZ
KindCare At Home (Redhill) Logo
KindCare At Home (Redhill) logo
KindCare At Home (Redhill), Redhill
KindCare At Home (Redhill), Redhill
KindCare At Home (Redhill), Redhill

KindCare At Home (Redhill) aims to provide completely personalised support that upholds dignity and empowers authority and freedom.

Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

KindCare at Home's Redhill branch offers a wide range of home care services which enable individuals to remain in the comfort of their own homes, including personal care and assistance, meal preparation, companionship, night services, 24-hour live-in care and much more.

Care Provided by KindCare At Home (Redhill)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £16 - £25.10
  • Weekly Live-in Care Fees: £201 - £251

Within a meeting

The price(s) shown are provided by the agency. Contact KindCare At Home (Redhill) for full pricing details and T&Cs.

Contact KindCare At Home (Redhill) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Kindcare At Home Ltd
  • Private Owned

Person in charge

  • Alessandra Marinho De Oliveira (Registered Manager)

KindCare At Home (Redhill) Reviews (56)

9.4

KindCare At Home (Redhill) has a Review Score of 9.4 (9.393) out of 10, based on 14 reviews in the last 2 years. Over all time KindCare At Home (Redhill) has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from J M (Friend of Client) published on 31 May 2024 Submitted via Website
Overall Experience

I have a friend who uses the KindCare At Home services. We are all very happy with the service user's comments. We the friend and family also saw how good and friendly the staff were to our friends and family. Very good, we are very grateful.

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Review from G A (Client / Service User) published on 31 May 2024 Submitted via Postal Card
Overall Experience
I have been with a few domiciliary care companies and so far this is the best one. I absolutely love the holistic approach that they take when ensuring that my needs are met. They talk a lot about person-centred care and from my experience, I know that they don't say that in vain. Finally, I like the environment rather than just another client.

The application process was very easy and they helped me throughout the whole process. Also, the cherry on the cake for me is that if I don't get on with a particular carer, management will make sure to next time send somebody else that I do get along with, which I love.

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Review from Rasheed R (Friend of Client) published on 31 May 2024 Submitted via Website
Overall Experience

I am really impressed with the services provided by Kindcare At Home and am happy to recommend them. They are committed to the well-being of their service users and go the extra mile to make them happy. They are timely and make sure they complete all they are supposed to do from personal care, administering the prescriptions, preparing meals and taking service users out for walks. Also, the staff always make sure the house is clean and tidy in each of their visits. I am satisfied with their services and willing to recommend them for more services.

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Review from Ian M (Son of Client) published on 31 May 2024 Submitted via Website
Overall Experience

KindCare provide friendly assistance to my father, helping him to continue to live independently. We started as he was recovering from an operation and have continued with carers for daily personal care. We find the management easy to contact and deal with, and very flexible. They also have a real personal touch and peace of mind.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your experience with KindCare! We're truly delighted to hear that our team has been able to provide your father with the support he needs to maintain his independence, especially during his recovery period. It's wonderful to know that you've found our management team...  

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Review from Cat L (Friend of Client) published on 31 May 2024 Submitted via Website
Overall Experience
I recently had the opportunity to witness the services provided by Kindcare at Home, and I am incredibly impressed with the level of care and professionalism exhibited by their team. The caregivers are exceptionally skilled and compassionate. Whether it was assistance with daily activities, medication management, or emotional support, the caregivers approached each task with patience and kindness.

For this reason, I highly recommend Kindcare at home to anyone in need of home care services. Their dedication to providing high-quality, compassionate care is evident in every aspect of their work. They have made a significant positive impact on the lives of those they care for, and I am confident they will continue to do so for many others.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for your heartwarming review! We're delighted to hear that KindCare has been able to support your father during his recovery and beyond, enabling him to maintain his independence. Providing personalised care with a friendly touch is at the core of what we do, and it's fantastic to...  

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Review from W V (Stepdaughter of Client) published on 31 May 2024 Submitted via Website
Overall Experience

I would like to say that myself and my family, we are very grateful for the staff of KindCare At Home (Redhill) always willing to help, an example is that we can not speak English and everytime my stepfather is admitted to the hospital and we call them they translate for us without booking or any advance request and we are very well supported in every way, always with kindness, compassion, dedication. We are very satisfied with the service of KindCare.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your experience with Kindcare at Home! We're delighted to hear that you found our team to be both skilled and compassionate. Providing high-quality care with patience and kindness is at the core of what we do and it's incredibly rewarding to know that our efforts have...  

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Review from Rob M (Power of Attorney of Client) published on 30 May 2024 Submitted via Website
Overall Experience

Staff have a good knowledge of the day-to-day issues of the service user. They also know how to manage difficult situations so the client and parents are confident when the team go out. Good rotation of staff, so the client gets used to a wider team.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for taking the time to share your experience with us! We truly appreciate your thoughtful feedback. It's incredibly rewarding to hear that our staff's dedication to understanding the day-to-day needs of our service users and adeptly handling challenging situations has instilled...  

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Review from Whirlleny A (Friend of Client) published on 29 May 2024 Submitted via Website
Overall Experience
I would like to express my satisfaction in witnessing the dedicated work of the KindCare company regarding the services provided to a friend from my town. Since he requires significant support that his family wouldn't be able to provide alone, I am genuinely pleased to know that there are companies like this capable of delivering excellent work, primarily focused on commitment and precision in the specific care procedures he needs.

Moreover, the emotional support provided by KindCare is commendable, a crucial action for the well-being of any individual. This emotional support is essential for him to feel good about himself and to recover in various aspects of life. It is reassuring to see a company that not only focuses on providing physical care but also on the emotional well-being of its clients.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your experience with KindCare At Home (Redhill)! It's heartwarming to hear how the staff went above and beyond to support you and your family during challenging times. We're thrilled that you felt supported and cared for, especially during hospital admissions when...  

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Review from M D (Friend of Client) published on 29 May 2024 Submitted via Website
Overall Experience

I will recommend KindCare, my guy friend's carers are very professional, they are well-trained and kind. They are very supportive when my friends need them. Their carers were flexible. They provide a good quality of care. My friend was happy with their service.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your positive experience with KindCare! We are thrilled to hear that your friend received such dedicated and excellent support from our team. At KindCare, we believe in providing not only the necessary physical care but also in fostering emotional well-being. It's...  

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Review from L A (Friend of Client) published on 21 May 2024 Submitted via Website
Overall Experience

I wish to express my gratitude for the care demonstrated by the company towards my friend, an 86-year-old gentleman whom I accompany as a family friend. I witnessed the dedication and professionalism of the employees of this company, who took care of him with great attention. Even though he is frail, he always maintains a smile on his face, being very grateful for the treatment received. I sincerely thank you for the care and attention given to him.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you sincerely for taking the time to share your experience with us. We are truly grateful for your kind words and for entrusting us with the care of your friend. It is our utmost priority to ensure every individual receives compassionate and professional care, regardless of their age or...  

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Review from Joy K (Mother of Client) published on 14 May 2024 Submitted via Website
Overall Experience

I was pleased with how the staff offer holistic care to my daughter, they communicated well and were very professional. My daughter looks happier than before, she really genuinely loves the staff, and they include her in all her care.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff's approach to be holistic, communicative, and professional. Ensuring the happiness and inclusion of your daughter in her care is always our priority. We appreciate your feedback and look forward to continuing to provide exceptional service to your family.

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Review from Lolade A (Niece of Client) published on 8 May 2024 Submitted via Website
Overall Experience
KindCare At Home is providing personal care service for my 76-year-old aunty in the Surrey area, June 2023, they are very caring and helpful. KindCare staff are professional, always communicate with my aunty respectfully and treating with dignity. I have observed the staff many times caring for her with respect, allowing her to make decisions about what she wants them to do for her every day.
My aunty is very happy and pleased with the care services she receives from KindCare.

We are very grateful for your hard work and kind support so far.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Dear Lolade, thank you so much for taking the time to share your experience with KindCare At Home. We are truly delighted to hear such positive feedback about the care provided to your aunty. We deeply appreciate your recognition of our efforts and your trust in our services. Your aunty's happiness...  

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Review from Mauricio L (Friend of Client) published on 25 April 2024 Submitted via Website
Overall Experience

It is a fantastic home support for patients who need the services, I know many patients who are satisfied with the service, congratulations and keep going. The best thing about this service is that they go to the patients' homes to give the support that the patient or the person needs.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Hello! We deeply appreciate your review. We will continue to work to make people's lives better day after day.

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Review from K L (Friend of Client) published on 25 April 2024 Submitted via Website
Overall Experience
The human quality possessed by those who make up KindCare At Home is worthy of admiration.
The caregivers who provided the services for my friend showed a great attitude of commitment to work every day, responsibility and gentleness in each of their actions.

Guided and trained staff with the necessary requirements to provide a quality service and warmth.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Hello. We feel happy for your friend. We will make sure we keep up the good work and empower our service users to live a life with more independence and freedom.

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Review from K M (Daughter of Client) published on 27 October 2023 Submitted via Website
Overall Experience

We went to our second-anniversary party organised by KindCare recently, and it was such fun. I loved how they encouraged and helped clients to join in with the dancing and celebrations. Did my mum the world of good and was great for us to have some fun together.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you for your positive review of KindCare's anniversary party! It's wonderful to hear that you had a fun and enjoyable time at the event. KindCare's efforts to encourage client involvement in dancing and celebrations are commendable. It's heartwarming to know that the party had a positive...  

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Review from Graham B (Brother of Client) published on 8 August 2023 Submitted via Website
Overall Experience
My sister moved to her new provider KindCare and is very pleased with the friendliness and professionalism of this care company. They are supportive, reliable and I couldn't recommend them more highly.
She feels secure and supported and all the carers involved with her are really good.

Thank you.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you so much for your positive review. The team at KindCare is thrilled to receive such a great rating, thank you.
We're glad that service users and their families like you are having a great experience.

Best wishes from KindCare team.

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Review from Patrick Q (Nephew of Client) published on 19 May 2023 Submitted via Website
Overall Experience

This is the third company that my aunt has been with. We had very bad situations with the last two companies and my aunt ended up in hospital. My aunt couldn't be happier. kindCare have been looking after her for now over two years and in that time they have been amazing. Management and staff couldn't be more helpful. The manager is always there, she always contacts us to let us know if there's any problems. Also, the staff are so helpful we know my aunt can be very hard work but that never seems to worry the staff or the management. My aunt can ring on many occasions every day and they always answer the phone and speak to her. Also, they really do encourage her to eat which we've always had problems with special with the last two companies. We don't know what we would do without KindCare, as I said they are amazing.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you for your valuable feedback. We are thrilled to read your glowing review of our services. We take great pride in our work and sincerely hope is that it helps each one of our individual service users accomplish their goals.

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Review from Victoria S (Client / Service User) published on 9 May 2023 Submitted via Website
Overall Experience

My regular carers are excellent. They are kind, compassionate, caring, sensitive and get the job I need done really well. Some of the new carers are challenging due to language difficulties but even so are still very good and kind. My calls are roughly the same times which is extremely helpful and only differs due to emergencies. The staff in the office are always polite, helpful and keen to do whatever they can to help.

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Review from N V (Client / Service User) published on 31 March 2022 Submitted via Website
Overall Experience
I am 84 years old and l have many health conditions that the government and my doctor consider me to be at risk and I also have a mobility problem.
I have been having various care agencies for the last seven years. Last year I was introduced to KindCare and it has been the best agency I have ever had. They are very flexible in their care, adapting and helping me when the situation arises.
I go for dyalisis three times a week and usually arrive home very tired. They are very gentle in their care and meet all my needs, giving me a choice in the clothes I wear and the drinks, food and snacks that I ask for.
I have been in England since 1957 when I came for nurse training in England. I come from Goa in India and have always cooked my meals from scratch. The carers join me in my preparation and they will cook my meals.
Finally, I have found an excellent care agency that is near perfect. I look forward to my carer's visit.

Sincerely yours.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you, N V. We always try to meet our service user's needs as much as we possibly can. We'll continue to qualify our team to deliver the best possible experience to you and all of our service users. Thank you for your review.

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Review from J M (Client / Service User) published on 31 March 2022 Submitted via Website
Overall Experience

I am very happy with this service, the carers are kind and they try their best to be on time, they have also improved since the beginning. I am very grateful for the care I received from the carers and management.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you J M. We hope and work to continue to always provide you with the best of our service.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 November 2021
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for KindCare At Home (Redhill).

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for KindCare At Home (Redhill).

Meet the Team (6)

Alessandra M D Oliveira Job Title: Managing Director and Registered Mananger Joined: 2018
Alessandra M D Oliveira

Alessandra started KindCare to provide the best quality of care possible, to provide service users with the kind of care that wasn't available. She is passionate about people and ensuring that they receive the highest quality of services available. Alessandra is a family person at heart and treats KindCare as an extended family that she nurtures with her whole heart. Alessandra is a mother and grandmother in her personal life, she keeps her family close by at all times.

Richard Collins Job Title: IT Administrator Joined: 2021
Richard Collins

Richard joined the team in mid-2021 after completing his BSc (Hons) in Computing. He assists the office in handling technological issues and assists with administration tasks. Richard is from England.

Patricia De Oliveira Job Title: Office Assistant and Care Worker Joined: 2019
Patricia De Oliveira

Patricia provides administrative, secretarial and clerical support to others in the office to maintain an efficient office environment. She enjoys working in both the office environment and out in the field to provide quality care to service users when needed. She always carries out her duties with a giant smile that brightens everyone's day.

Thalita Vilalon Job Title: Care Worker Joined: 2020
Thalita Vilalon

Thalita is a dedicated worker who strives to provide service users with excellent care with compassion and dignity. She upholds the very best qualities of KindCare every day.

Maria L Moura Job Title: Care Worker Joined: 2018
Maria L Moura

Maria is a fast and energetic worker who is always busy carrying out duties for the service users. She is diligent and hard-working every day and displays clear empathy and compassion for the service users. She is always happy to carry out any task required with a friendly smile and a grand chat with anybody.

Daniel D De Oliveira Job Title: Care Worker Joined: 2018
Daniel D De Oliveira

Daniel is a quiet individual yet always manages to provide the best care to all our service users. He is always compassionate and caring to everybody and never fails to bring a smile to people's faces.

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