KindCare At Home (Redhill)

Abbey House, Room 1, 25 Clarendon Road, Redhill RH1 1QZ
Review Us
9.8 51 Reviews
  • KindCare At Home (Redhill), Redhill
KindCare At Home (Redhill) aims to provide completely personalised support that upholds dignity and empowers authority and freedom.

Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

KindCare at Home's Redhill branch offers a wide range of home care services which enable individuals to remain in the comfort of their own homes, including personal care and assistance, meal preparation, companionship, night services, 24-hour live-in care and much more.
Show KindCare At Home (Redhill) on the Map

Care Provided by KindCare At Home (Redhill)

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: £16 – £25.10
  • Weekly Live-in Care Fees: £200.80 – £251

Within a meeting

These prices are only a guideline, please contact KindCare At Home (Redhill) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Kindcare At Home Ltd

Person in charge

  • Alessandra Marinho De Oliveira (Registered Manager)

KindCare At Home (Redhill) Reviews (51)

9.8

KindCare At Home (Redhill) has a Review Score of 9.8 (9.847) out of 10, based on 30 reviews in the last 2 years.
Over all time KindCare At Home (Redhill) has 51 reviews.

Overall Experience
  • 45
  • 6
  • 0
  • 0
  • 0
Date Published
  • 51
  • 3
  • 5
  • 30
  • 21
Reviewer Connection to KindCare At Home (Redhill)
  • 14
  • 11
  • 9
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 51, showing 21-40
Review from W V (Stepdaughter of Client) published on 31 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say that myself and my family, we are very grateful for the staff of KindCare At Home (Redhill) always willing to help, an example is that we can not speak English and everytime my stepfather is admitted to the hospital and we call them they translate for us without booking or any advance
request and we are very well supported in every way, always with kindness, compassion, dedication. We are very satisfied with the service of KindCare.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your experience with Kindcare at Home! We're delighted to hear that you found our team to be both skilled and compassionate. Providing high-quality care with patience and kindness is at the core of what we do and it's incredibly rewarding to know that our efforts have made a positive impact on the lives of those we serve. Your recommendation means a lot to us and we're committed to continuing to provide exceptional care to our clients. If you ever need our services again or have any questions, please don't hesitate to reach out.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Rob M (Power of Attorney of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff have a good knowledge of the day-to-day issues of the service user. They also know how to manage difficult situations so the client and parents are confident when the team go out. Good rotation of staff, so the client gets used to a wider team.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for taking the time to share your experience with us! We truly appreciate your thoughtful feedback. It's incredibly rewarding to hear that our staff's dedication to understanding the day-to-day needs of our service users and adeptly handling challenging situations has instilled confidence in both clients and parents alike. We're thrilled that you've noticed the efforts we've made to ensure a smooth rotation of staff, allowing our clients to become familiar with a broader team. This approach is integral to our commitment to providing consistent and high-quality care. Your kind words serve as a tremendous source of motivation for our team, and we're excited to continue exceeding your expectations in the future. If there's ever anything more we can do to enhance your experience, please don't hesitate to reach out. Thank you again for your support!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Whirlleny A (Friend of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to express my satisfaction in witnessing the dedicated work of the KindCare company regarding the services provided to a friend from my town. Since he requires significant support that his family wouldn't be able to provide alone, I am genuinely pleased to know that there are companies
like this capable of delivering excellent work, primarily focused on commitment and precision in the specific care procedures he needs.
Moreover, the emotional support provided by KindCare is commendable, a crucial action for the well-being of any individual. This emotional support is essential for him to feel good about himself and to recover in various aspects of life. It is reassuring to see a company that not only focuses on providing physical care but also on the emotional well-being of its clients.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your experience with KindCare At Home (Redhill)! It's heartwarming to hear how the staff went above and beyond to support you and your family during challenging times. We're thrilled that you felt supported and cared for, especially during hospital admissions when clear communication is crucial. Your words truly reflect the dedication and compassion of our team. We're grateful for the opportunity to serve you and your family, and we look forward to continuing to provide excellent care in the future.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M D (Friend of Client) published on 29 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will recommend KindCare, my guy friend's carers are very professional, they are well-trained and kind. They are very supportive when my friends need them. Their carers were flexible. They provide a good quality of care. My friend was happy with their service.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for sharing your positive experience with KindCare! We are thrilled to hear that your friend received such dedicated and excellent support from our team. At KindCare, we believe in providing not only the necessary physical care but also in fostering emotional well-being. It's heartening to know that our efforts in this regard have made a difference in your friend's life. We are committed to continuing to deliver compassionate and precise care to all our clients. Your kind words inspire us to keep striving for excellence. Thank you for choosing KindCare.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L A (Friend of Client) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish to express my gratitude for the care demonstrated by the company towards my friend, an 86-year-old gentleman whom I accompany as a family friend. I witnessed the dedication and professionalism of the employees of this company, who took care of him with great attention. Even though he is frail,
he always maintains a smile on his face, being very grateful for the treatment received. I sincerely thank you for the care and attention given to him.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you sincerely for taking the time to share your experience with us. We are truly grateful for your kind words and for entrusting us with the care of your friend. It is our utmost priority to ensure every individual receives compassionate and professional care, regardless of their age or condition. We are delighted to hear that our team's dedication and attention to detail have made a positive impact. Your friend's smile and gratitude are the greatest rewards for our efforts. Once again, thank you for your feedback and for allowing us to be a part of your friend's journey. We remain committed to providing exceptional care and support to all our clients. Warm regards.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Joy K (Mother of Client) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was pleased with how the staff offer holistic care to my daughter, they communicated well and were very professional. My daughter looks happier than before, she really genuinely loves the staff, and they include her in all her care.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you for sharing your positive experience with us! We're delighted to hear that you found our staff's approach to be holistic, communicative, and professional. Ensuring the happiness and inclusion of your daughter in her care is always our priority. We appreciate your feedback and look forward to continuing to provide exceptional service to your family.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lolade A (Niece of Client) published on 8 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
KindCare At Home is providing personal care service for my 76-year-old aunty in the Surrey area, June 2023, they are very caring and helpful. KindCare staff are professional, always communicate with my aunty respectfully and treating with dignity. I have observed the staff many times caring for her
with respect, allowing her to make decisions about what she wants them to do for her every day.
My aunty is very happy and pleased with the care services she receives from KindCare.
We are very grateful for your hard work and kind support so far.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Dear Lolade, thank you so much for taking the time to share your experience with KindCare At Home. We are truly delighted to hear such positive feedback about the care provided to your aunty. We deeply appreciate your recognition of our efforts and your trust in our services. Your aunty's happiness and satisfaction are our top priorities, and we are committed to continuing to exceed expectations in delivering quality care tailored to her unique preferences and needs. Please do not hesitate to reach out if there is anything further we can assist you or your aunty with. We are here to support you every step of the way. Warm regards, KindCare management team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mauricio L (Friend of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a fantastic home support for patients who need the services, I know many patients who are satisfied with the service, congratulations and keep going. The best thing about this service is that they go to the patients' homes to give the support that the patient or the person needs.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Hello! We deeply appreciate your review. We will continue to work to make people's lives better day after day.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K L (Friend of Client) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The human quality possessed by those who make up KindCare At Home is worthy of admiration.
The caregivers who provided the services for my friend showed a great attitude of commitment to work every day, responsibility and gentleness in each of their actions.
Guided and trained staff with the necessary
requirements to provide a quality service and warmth.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Hello. We feel happy for your friend. We will make sure we keep up the good work and empower our service users to live a life with more independence and freedom.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K M (Daughter of Client) published on 27 October 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
We went to our second-anniversary party organised by KindCare recently, and it was such fun. I loved how they encouraged and helped clients to join in with the dancing and celebrations. Did my mum the world of good and was great for us to have some fun together.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you for your positive review of KindCare's anniversary party! It's wonderful to hear that you had a fun and enjoyable time at the event. KindCare's efforts to encourage client involvement in dancing and celebrations are commendable. It's heartwarming to know that the party had a positive impact on your mom and allowed you both to have some fun together. Thank you for sharing your experience!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Graham B (Brother of Client) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved to her new provider KindCare and is very pleased with the friendliness and professionalism of this care company. They are supportive, reliable and I couldn't recommend them more highly.
She feels secure and supported and all the carers involved with her are really good.
Thank you.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you so much for your positive review. The team at KindCare is thrilled to receive such a great rating, thank you.
We're glad that service users and their families like you are having a great experience.
Best wishes from KindCare team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patrick Q (Nephew of Client) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the third company that my aunt has been with. We had very bad situations with the last two companies and my aunt ended up in hospital. My aunt couldn't be happier. kindCare have been looking after her for now over two years and in that time they have been amazing. Management and staff couldn't
be more helpful. The manager is always there, she always contacts us to let us know if there's any problems. Also, the staff are so helpful we know my aunt can be very hard work but that never seems to worry the staff or the management. My aunt can ring on many occasions every day and they always answer the phone and speak to her. Also, they really do encourage her to eat which we've always had problems with special with the last two companies. We don't know what we would do without KindCare, as I said they are amazing.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you for your valuable feedback. We are thrilled to read your glowing review of our services. We take great pride in our work and sincerely hope is that it helps each one of our individual service users accomplish their goals.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Victoria S (Client) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My regular carers are excellent. They are kind, compassionate, caring, sensitive and get the job I need done really well. Some of the new carers are challenging due to language difficulties but even so are still very good and kind. My calls are roughly the same times which is extremely helpful and only
differs due to emergencies. The staff in the office are always polite, helpful and keen to do whatever they can to help.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N V (Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am 84 years old and l have many health conditions that the government and my doctor consider me to be at risk and I also have a mobility problem.
I have been having various care agencies for the last seven years. Last year I was introduced to KindCare and it has been the best agency I have ever had.
They are very flexible in their care, adapting and helping me when the situation arises.
I go for dyalisis three times a week and usually arrive home very tired. They are very gentle in their care and meet all my needs, giving me a choice in the clothes I wear and the drinks, food and snacks that I ask for.
I have been in England since 1957 when I came for nurse training in England. I come from Goa in India and have always cooked my meals from scratch. The carers join me in my preparation and they will cook my meals.
Finally, I have found an excellent care agency that is near perfect. I look forward to my carer's visit.
Sincerely yours.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you, N V. We always try to meet our service user's needs as much as we possibly can. We'll continue to qualify our team to deliver the best possible experience to you and all of our service users. Thank you for your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with this service, the carers are kind and they try their best to be on time, they have also improved since the beginning. I am very grateful for the care I received from the carers and management.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you J M. We hope and work to continue to always provide you with the best of our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dee V (Daughter of Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have dealt with several care agencies during the period of the last ten years in which my mother has been in need of care. I have been very impressed with the way in which KindCare have responded to my mother's needs. She is totally housebound and cannot walk unaided and is therefore extremely dependent
on care. KindCare provide a first-class level of service. Each and every carer acts with compassion, kindness, care, thoughtfulness, and with a sense of positivity. As my mother undergoes kidney dialysis three times a week at hospital, this can prove difficult with the coordination of the ambulance and care. KindCare have demonstrated time after time their ability to be flexible, responsive and to act with compassion for my mother. Their reassuring manner is a great comfort to her. She is clinically vulnerable and is growing in self-confidence as she feels so less socially isolated thanks to the engagement and thoughtfulness of the carers. The leadership is exceptional.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Dear Dee V,
We are profoundly happy to know about your review. We thank you very much for taking the time to share your thoughts with us. We strive to deliver a person-centred service to meet all of our service users' needs and the whole team is involved with that. Thank you very much for your review.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jonathan F (Son of Client) published on 16 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Was recommended KindCare for my elderly mum and dad the team were superb - so professional, caring, empathetic, trustworthy and always respectful of my parents wishes but also made excellent suggestions to make their lives easier to help them maintain as much independence at home as possible. Also from
my own research of fees prior to appointment, their charging rates are very competitive. I highly recommend.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you for taking the time to express that.
We highly appreciate your feedback. We are glad you are pleased with the outcome.
Kind regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M F (Client) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful service by KindCare was provided in our home following a careful assessment of my needs. They have been flexible in the days/hours when I needed them and can heartedly recommend their service to those in need. It is especially reassuring to know that KindCare are always there to help at
short notice, should the occasion arise.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Dear M F,
Thank you so much for sharing your experience with us. We are thrilled that you loved your experience with us and that you feel safe and can count on us.
Sincerely yours,

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S P (Friend of Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a friend of a lady who receives excellent care and is always treated with respect and compassion by her care giver.
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Dear S P,
Thank you very much for your 5 stars rating.
It is much appreciated your testimonial that we deliver a caring and effective service.
Kindest regards,

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Grace L (Sister of Client) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Kind and consistent care of my brother. Reliable and honest. My brother felt safe and looked forward to the visits. Treated him with friendliness and understanding. Initiated excellent plans very early on in the covid pandemic to ensure my brother remained covid free. Excellent, reliable, personalized
care, simply the best! And will be eternally grateful to them!
Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Dear Grace,
We cannot thank you enough for the kind words about our services, we are touched by your positive words.
We have been blessed to have an opportunity to work with your brother, and it has been wonderful to know all of you. He was amazing and we all had a good laugh together.
Thank you again for expressing that we are caring, effective, safe, responsive and well-lead.
Kindest regards,

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.847)

Overview of Review Score

The Review Score of 9.8 (9.847) out of 10 for KindCare At Home (Redhill) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.847 for KindCare At Home (Redhill) is calculated as follows: ( (152 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 177 Ratings = 4.847
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for KindCare At Home (Redhill) is based on 30 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (6)

Alessandra

Alessandra M D Oliveira

Job Title: Managing Director and Registered Mananger Joined: 2018

Alessandra started KindCare to provide the best quality of care possible, to provide service users with the kind of care that wasn't available. She is passionate about people and ensuring that they receive the highest quality of services available. Alessandra is a family person at heart and treats KindCare as an extended family that she nurtures with her whole heart. Alessandra is a mother and grandmother in her personal life, she keeps her family close by at all times.

Richard

Richard Collins

Job Title: IT Administrator Joined: 2021

Richard joined the team in mid-2021 after completing his BSc (Hons) in Computing. He assists the office in handling technological issues and assists with administration tasks. Richard is from England.

Patricia

Patricia De Oliveira

Job Title: Office Assistant and Care Worker Joined: 2019

Patricia provides administrative, secretarial and clerical support to others in the office to maintain an efficient office environment. She enjoys working in both the office environment and out in the field to provide quality care to service users when needed. She always carries out her duties with a giant smile that brightens everyone's day.

Thalita

Thalita Vilalon

Job Title: Care Worker Joined: 2020

Thalita is a dedicated worker who strives to provide service users with excellent care with compassion and dignity. She upholds the very best qualities of KindCare every day.

Maria L

Maria L Moura

Job Title: Care Worker Joined: 2018

Maria is a fast and energetic worker who is always busy carrying out duties for the service users. She is diligent and hard-working every day and displays clear empathy and compassion for the service users. She is always happy to carry out any task required with a friendly smile and a grand chat with anybody.

Daniel D

Daniel D De Oliveira

Job Title: Care Worker Joined: 2018

Daniel is a quiet individual yet always manages to provide the best care to all our service users. He is always compassionate and caring to everybody and never fails to bring a smile to people's faces.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KindCare At Home (Redhill) to verify any information. View our terms and conditions. KindCare At Home (Redhill) has an Enhanced Service - more info.