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KindCare At Home (Redhill)

Abbey House, Room 1, 25 Clarendon Road, Redhill RH1 1QZ
KindCare At Home (Redhill) Logo
KindCare At Home (Redhill) logo
KindCare At Home (Redhill), Redhill
KindCare At Home (Redhill), Redhill
KindCare At Home (Redhill), Redhill

KindCare At Home (Redhill) aims to provide completely personalised support that upholds dignity and empowers authority and freedom.

Individual choice and personal decision-making are at the forefront of everything that they do to encourage the right to independence.

KindCare at Home's Redhill branch offers a wide range of home care services which enable individuals to remain in the comfort of their own homes, including personal care and assistance, meal preparation, companionship, night services, 24-hour live-in care and much more.

Care Provided by KindCare At Home (Redhill)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £16 - £25.10
  • Weekly Live-in Care Fees: £201 - £251

Within a meeting

The price(s) shown are provided by the agency. Contact KindCare At Home (Redhill) for full pricing details and T&Cs.

Contact KindCare At Home (Redhill) to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Kindcare At Home Ltd
  • Private Owned

Person in charge

  • Alessandra Marinho De Oliveira (Registered Manager)

KindCare At Home (Redhill) Reviews (56)

9.4

KindCare At Home (Redhill) has a Review Score of 9.4 (9.393) out of 10, based on 14 reviews in the last 2 years. Over all time KindCare At Home (Redhill) has 56 reviews.

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Showing 56 reviews matching selected criteria
Review from Dee V (Daughter of Client) published on 31 March 2022 Submitted via Website
Overall Experience

I have dealt with several care agencies during the period of the last ten years in which my mother has been in need of care. I have been very impressed with the way in which KindCare have responded to my mother's needs. She is totally housebound and cannot walk unaided and is therefore extremely dependent on care. KindCare provide a first-class level of service. Each and every carer acts with compassion, kindness, care, thoughtfulness, and with a sense of positivity. As my mother undergoes kidney dialysis three times a week at hospital, this can prove difficult with the coordination of the ambulance and care. KindCare have demonstrated time after time their ability to be flexible, responsive and to act with compassion for my mother. Their reassuring manner is a great comfort to her. She is clinically vulnerable and is growing in self-confidence as she feels so less socially isolated thanks to the engagement and thoughtfulness of the carers. The leadership is exceptional.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear Dee V,

We are profoundly happy to know about your review. We thank you very much for taking the time to share your thoughts with us. We strive to deliver a person-centred service to meet all of our service users' needs and the whole team is involved with that. Thank you very much for your review.

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Review from Jonathan F (Son of Client) published on 16 November 2021 Submitted via Website
Overall Experience

Was recommended KindCare for my elderly mum and dad the team were superb - so professional, caring, empathetic, trustworthy and always respectful of my parents wishes but also made excellent suggestions to make their lives easier to help them maintain as much independence at home as possible. Also from my own research of fees prior to appointment, their charging rates are very competitive. I highly recommend.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Thank you for taking the time to express that.
We highly appreciate your feedback. We are glad you are pleased with the outcome.

Kind regards

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Review from M F (Client / Service User) published on 1 April 2021 Submitted via Postal Card
Overall Experience

A wonderful service by KindCare was provided in our home following a careful assessment of my needs. They have been flexible in the days/hours when I needed them and can heartedly recommend their service to those in need. It is especially reassuring to know that KindCare are always there to help at short notice, should the occasion arise.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear M F,
Thank you so much for sharing your experience with us. We are thrilled that you loved your experience with us and that you feel safe and can count on us.

Sincerely yours,

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Review from S P (Friend of Client) published on 10 March 2021 Submitted via Postal Card
Overall Experience

I am a friend of a lady who receives excellent care and is always treated with respect and compassion by her care giver.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear S P,
Thank you very much for your 5 stars rating.
It is much appreciated your testimonial that we deliver a caring and effective service.

Kindest regards,

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Review from Grace L (Sister of Client) published on 10 March 2021 Submitted via Website
Overall Experience

Kind and consistent care of my brother. Reliable and honest. My brother felt safe and looked forward to the visits. Treated him with friendliness and understanding. Initiated excellent plans very early on in the covid pandemic to ensure my brother remained covid free. Excellent, reliable, personalized care, simply the best! And will be eternally grateful to them!

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear Grace,
We cannot thank you enough for the kind words about our services, we are touched by your positive words.
We have been blessed to have an opportunity to work with your brother, and it has been wonderful to know all of you. He was amazing and we all had a good laugh together.

Thank...  

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Review from Lydia G (Client / Service User) published on 8 March 2021 Submitted via Website
Overall Experience

My care team were a pleasure to work with. They were always very patient, supportive and kind, ensuring I felt comfortable and fully understood all aspects of my rehabilitation programme. I would recommend their services if people needed assistance.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear Lydia,
Thank you for taking the time to share your rating with us.
It is much appreciated.
We are pleased that you are doing well now and for the opportunity to assist you.

Keep well and safe.

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Review from Richard C (Son of Client) published on 8 March 2021 Submitted via Website
Overall Experience

I started using this service to get additional care for my mother, to cover the hours I was away at Uni classes. I have to say without a doubt this is the best agency I have ever seen. Never have I seen such dedication by carers and management for the clients that it goes above and beyond! The way the company are able to help a client and adapt to their needs is exceptional, all while being kind, caring and understanding of everybody's needs. My mother describes this as feeling empowered rather than a burden on anyone, asking for help. I cannot imagine a better company to provide such high-quality service, I've recommended to all my friends who have relatives in need of care. Thank you so much to this company!

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear Richard,
Thank you so much for taking the time to share your rating with us. You are giving us reassurance that we are making things right.
We are glad that you felt that your loved one has been provided with a high-quality service.

Kindest regards

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Review from Andrew M (Client / Service User) published on 8 March 2021 Submitted via Website
Overall Experience

I require personal care due to an ongoing, debilitating disease. The team at KindCare have provided that care to the highest standard. Nothing has ever been too much and I have never been let down. Highly recommended.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear Andrew,
Thank you so much for sharing your experience with us and the community.
I will pass on the compliment to let the KindCare team to keep up the amazing work.

Kindest regards,

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Review from Pauline W (Client / Service User) published on 2 March 2021 Submitted via Postal Card
Overall Experience

KindCare are very professional. The manager is very good at caring for me. They are very friendly, she is a very hard worker. Also, the staff do a fantastic job too. Since I've had KindCare, they have managed to get me to eat, drink and even give me a bath and do my hair. They are very strict on covid, wearing mask and shield, apron and gloves and using sanitiser.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Dear Pauline, thank you for writing. I appreciate your feedback and your perspective. We managed this together and resulted in a positive outcome that impacts positively on your well-being. Thank you for being KindCare!

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Review from R H (Client / Service User) published on 2 March 2021 Submitted via Postal Card
Overall Experience

Very careful, dignified care given. Carers very understanding of needs and go out of their way to help. Easy to communicate with for small changes to care plan - can speak straight to manager! I would highly recommend the team at KindCare.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear R H,
This review made our day and the 5 stars show that we are in the right way. Thank you very much for taking the time to leave us this amazing review.
That is another evidence that we are caring, responsive effective and well-lead, and achieving KindCare purpose.

Kindest regards.

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Review from C C (Daughter of Client) published on 23 February 2021 Submitted via Website
Overall Experience
We had a sudden and immediate need for a live-in carer due to my mother’s dementia decline and KindCare were able to supply a carer within days of my contacting them.
Mum’s carer works tirelessly each day trying to ensure that she is happy, well fed, clean and comfortable.
My mum does not sleep well and gets up several times each night feeling afraid and agitated, but our carer is always there, day and night, to try to settle her when she gets distressed.
Having just one person caring for Mum provides continuity of care, and with dementia sufferers it is helpful not to have too many different people in their home which can lead to confusion.
In these difficult times while we all struggle with COVID-19 our carer is happy to stay with Mum at her house even though the hours are long and caring for Mum is sometimes very distressing.

Having a live-in carer is expensive, but KindCare do their best to provide safety and security for Mum so she can stay living at home for as long as possible.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear C C,

We are pleased for the opportunity to look after your mum. With your support we managed together to support your mum in a safe, effective and caring way, which impact her life in a positive way, enabling the choice to be at home. The communication and engagement between all involved in...  

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Review from Julia P (Daughter of Client) published on 18 February 2021 Submitted via Website
Overall Experience
I needed help with my father at night. Could not be left alone.
I knew the manager through a client of mine. She told me about night care so we arranged for them to start. We had 4-5 weeks of care they were very kind, professional, understanding of my father's needs. Very accommodating to situations like Dad going into hospital and when he came out the carer was arranged to come that night.
Dad ended up going into a care home we had no choice in the end.

I would highly recommend KindCare to anyone who needed help and support.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear Julia,
Thanks so much for your feedback. We are so grateful for your 5 stars review.
He is a kind and very polite person. We are pleased to have made the difference in a positive away.
Anytime we are just a call away.
Alessandra Oliveira
Managing Director

KindCare

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Review from Pam B (Wife of Client) published on 18 February 2021 Submitted via Website
Overall Experience
KindCare looked after my husband for many months. He needed overnight care and this was always provided professionally, compassionately and with dignity.
Carers were always reliable and able to anticipate his needs and address them appropriately.
He had continuity in the carers who looked after him and felt safe and able to convey his needs.

As a result of this, I was able to sleep overnight feeling confident in every aspect of their care for him.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear Pam,
We are so grateful for your kind words. We appreciate that you are sharing your perspective with us and the community. We are pleased that our support gives you and yours that comfort and peace of mind.
He was an amazing person!
Please accept our deepest thanks!
Alessandra Oliveira
Managing Director

KindCare

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Review from Joanne S (Client / Service User) published on 17 February 2021 Submitted via Website
Overall Experience

My mother's carer is a hard working and dedicated carer and has been caring for my mother for a number of years. I am grateful for her knowledge, admiration and clarity when things have been difficult. She has provided our family with excellent care and attention at the most shortlist of time frame.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear Joanne,
We can’t thank you enough for the kind words about our service. Your review means a lot to KindCare team, and lets us know we’re on the right track! It is most appreciated your recognition of our well-lead, responsive and caring team.
Thank you tons.
Alessandra Oliveira
Managing Director

KindCare

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Review from Catherine M (Daughter of Client) published on 17 February 2021 Submitted via Website
Overall Experience

My mother was staying with me after a severe stroke, KindCare were there to support my mum with showering and personal care. They were extremely professional and polite, my mum always felt safe and with dignity by all members of the care team.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)
Dear Catherine,
Thank you so much for your feedback! We are really glad you found our service safe and caring. Your mum is such a great person, we all had a pleasant time with her.
Alessandra Oliveira
Managing Director

KindCare

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Review from E L (Daughter of Client) published on 15 February 2021 Submitted via Postal Card
Overall Experience

KindCare at Home have looked after my father since his return from hospital with a broken hip in June 2020. All the carers are extremely kind, patient and professional. They do all they can to protect him from Covid-19 which is a weight off my mind. If there are any concerns regarding his condition I am informed immediately our appropriate action agreed. It is a great comfort he is in such good hands because I do not live locally. Well done KindCare - keep doing all that you are doing.

Reply from Alessandra Marinho De Oliveira, Managing Director at KindCare At Home (Redhill)

Thank you very much for this review, and so for the opportunity to look after him. He is a fantastic person and we all have a profound admiration for him. We really appreciate for taking time to leave us this amazing review.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 November 2021
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for KindCare At Home (Redhill).

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for KindCare At Home (Redhill).

Meet the Team (6)

Alessandra M D Oliveira Job Title: Managing Director and Registered Mananger Joined: 2018
Alessandra M D Oliveira

Alessandra started KindCare to provide the best quality of care possible, to provide service users with the kind of care that wasn't available. She is passionate about people and ensuring that they receive the highest quality of services available. Alessandra is a family person at heart and treats KindCare as an extended family that she nurtures with her whole heart. Alessandra is a mother and grandmother in her personal life, she keeps her family close by at all times.

Richard Collins Job Title: IT Administrator Joined: 2021
Richard Collins

Richard joined the team in mid-2021 after completing his BSc (Hons) in Computing. He assists the office in handling technological issues and assists with administration tasks. Richard is from England.

Patricia De Oliveira Job Title: Office Assistant and Care Worker Joined: 2019
Patricia De Oliveira

Patricia provides administrative, secretarial and clerical support to others in the office to maintain an efficient office environment. She enjoys working in both the office environment and out in the field to provide quality care to service users when needed. She always carries out her duties with a giant smile that brightens everyone's day.

Thalita Vilalon Job Title: Care Worker Joined: 2020
Thalita Vilalon

Thalita is a dedicated worker who strives to provide service users with excellent care with compassion and dignity. She upholds the very best qualities of KindCare every day.

Maria L Moura Job Title: Care Worker Joined: 2018
Maria L Moura

Maria is a fast and energetic worker who is always busy carrying out duties for the service users. She is diligent and hard-working every day and displays clear empathy and compassion for the service users. She is always happy to carry out any task required with a friendly smile and a grand chat with anybody.

Daniel D De Oliveira Job Title: Care Worker Joined: 2018
Daniel D De Oliveira

Daniel is a quiet individual yet always manages to provide the best care to all our service users. He is always compassionate and caring to everybody and never fails to bring a smile to people's faces.

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