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Premium Homecare Ltd

17 Gordon Road, Carshalton, London SM5 3RG
Premium Homecare Ltd Logo
Premium Homecare Ltd logo
Premium Homecare Ltd, Carshalton
Premium Homecare Ltd, Carshalton
Premium Homecare Ltd, Carshalton

Care can be an extremely rewarding field to work in. Unlike many other jobs, as a support worker, you are providing a valuable service not just to the people you are caring for, but also to their friends, families and society as a whole.

A support worker can make a difference to a person's quality of life, their mood and their overall health and well-being by being on the front-line of...  

Care Provided by Premium Homecare Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: from £22

Please get in touch with our team for an individualised price based on your care requirements

The price(s) shown are provided by the agency. Contact Premium Homecare Ltd for full pricing details and T&Cs.

Contact Premium Homecare Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Premium Homecare Ltd
  • Private Owned

Person in charge

  • Zoe Hughes (Area Manager)

Premium Homecare Ltd Reviews (24)

8.7

Premium Homecare Ltd has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years. Over all time Premium Homecare Ltd has 24 reviews.

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Showing 24 reviews matching selected criteria
Review from Norma J (Daughter of Client) published on 1 May 2026 Submitted via Postal Card
Overall Experience

Always helpful and friendly. They phone to say they are on their way. Their timekeeping is very good. Mum is much happier with this company.

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Review from Tony S (Husband of Client) published on 27 June 2025 Submitted via Postal Card
Overall Experience

I could not have been happier. The nurses who looked after my wife in the final weeks of her life were professional, prompt, caring and kind. I would recommend them to everybody.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

We are very pleased that we were able to help your wife in her final weeks. Thank you for the kind review, I will ensure this is fed-back to the the team directly. Thanks again

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Review from Stuart M (Son-in-law of Client) published on 29 May 2024 Submitted via Website
Overall Experience

Amazing carers who have brought my mother-in-law out of her shell and she was pleased with the Christmas and birthday presents and cards. Also they look after their carers better than other firms in the area.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you so much, we are so pleased our team has had such a positive impact on your mother-in-law, who has also been a pleasure to care for! Our team will be delighted when we share the amazing feedback!

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Review from P R (Client / Service User) published on 1 May 2024 Submitted via Postal Card
Overall Experience

Experience was satisfactory with staff friendly and courteous, especially my main carer. One problem was erratic timekeeping, contracted time was 8 am, but arriving much later or earlier.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you so much for your feedback, we are delighted to know you were satisfied with the service we provided! We're sorry to hear about your experience with inconsistent timekeeping on your 8 am call, we understand how important it is for our care staff to be on time and we try our best to ensure...  

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Review from B K (Client / Service User) published on 28 February 2024 Submitted via Postal Card
Overall Experience
I have my carer who looks after me, getting up, washed, dressed and breakfast.

She is a great carer.

Reply from Keeley, Co-Ordination at Premium Homecare Ltd

We are very pleased to hear this! Thank you for your kind feedback.

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Review from D S (Son of Client) published on 28 November 2023 Submitted via Postal Card
Overall Experience
Excellent company. Very professional and caring.
They struggle to get to Mum sometimes due to public transport problems, but always let Mum know if they are running late.
Vert tidy and clean.

Makes my life easier, knowing they are there.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you so much for your feedback! We are sorry to hear our carers are sometimes late for your mother's call - we don't like to be late either; however, in this industry, sometimes things just come up (traffic, ill team members, a call running longer than expected due to emergency, etc),...  

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Review from C H (Son of Client) published on 15 November 2023 Submitted via Postal Card
Overall Experience

The service has been invaluable. My parents rely on the excellent care Premium Homecare provides which makes their lives so much more comfortable. The carers are police, kind and very patient.

Reply from Keeley Cambell, Co ordination at Premium Homecare Ltd

Thank you for your positive feedback, we are so pleased you are happy with our service provided for your parents!

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Review from Alvina A (Daughter-in-law of Client) published on 15 November 2023 Submitted via Postal Card
Overall Experience

Very happy with the company, and very understanding and supportive towards the patient. The carers are very well trained. Would recommend it highly. They really look after Mum very well. They take their time and do not rush the job at all. Their timekeeping is very good. Overall a very good company to deal with.

Reply from Keeley Cambell, Co ordination at Premium Homecare Ltd

Thank you for your feed back, I will pass these kind words on to our team they will be so pleased!

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Review from C J (Wife of Client) published on 14 November 2023 Submitted via Postal Card
Overall Experience
I have found the carers to be efficient, always on time and trustworthy.

They assist my husband each morning to have a shower and get dressed.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you for your feed back! We are so pleased you are happy with our service provided for your husband.

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Review from D D (Daughter of Client) published on 27 October 2023 Submitted via Postal Card
Overall Experience

I and my husband really enjoyed the care provided by the carers from Premium Homecare. The care and attention to detail have been almost perfect 9/10. All the carers who have taken care of dad have been friendly, professional and hard-working. I feel like a weight has been lifted from my shoulders with having help!

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd

Thank you so much for your review! We are so pleased you are satisfied with the service we provide for your dad, I will pass your kind words on to the team they will be very happy to hear this!

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Review from B S (Client / Service User) published on 12 September 2023 Submitted via Postal Card
Overall Experience

The service provided by Premium Homecare Ltd is exactly what I need and is totally geared to my requirements. The carer is always on time, is smart and professional. She is always smiling and provides exceptional service, anticipates my needs and I cannot recommend her highly enough. Service is far superior to the other care providers I have used.

Reply from Keeley Cambell, Co-Ordination at Premium Homecare Ltd

Thank you for your kind words! We will pass them on to our carers! We strive to provide such high professional quality service to all our clients and continue to do so. Our team will be so pleased to hear this.

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Review from N G (Client / Service User) published on 17 May 2023 Submitted via Postal Card
Overall Experience

It is a completely new experince, having just come out from a long stay in hospital. My carer has been helpful and as punctual as she's been able to. Help is at hand, but is still only two weeks since I was discharged. I've had the opportunity to listen to what help and assistance in on offer.

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd

Hi Nicholas, thank you for taking the time to write a review; we are pleased to hear you are happy with the support and advice our carers have to offer you! We will be sure to pass on the message to our team, and we will continue to provide you with the best support possible. Take care.

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Review from Liese H (Daughter of Client) published on 29 March 2023 Submitted via Website
Overall Experience
After being cared for by various other agencies we finally received the correct care From Premium Homecare. The carers my mum had went above and beyond, it was peace of mind for me as I couldn't always be there but I was always informed of any issues. Mum had a lovely bond with the regular carers, they were so lovely to her and would cheer up when she was having a bad day. I really appreciated all the hard work that they put into caring for Mum even when she was being difficult they were so caring and professional towards her.
Thank you to all who cared for her and the management who would also step in if there were staff shortages.

Everything was really appreciated by all her family.

Reply from Keeley Campbell, Co-ordination at Premium Homecare Ltd

Thank you so much for this feedback, Leise. We are very happy to hear that you've been impressed with the calibre of carers/management that we assigned to your mother's package of care. She was a wonderful woman and a pleasure to provide care/support for!

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Review from Elaine G (Client / Service User) published on 13 March 2023 Submitted via Postal Card
Overall Experience

My carer has cared for me a few times now, and on her first time looking after me I had an asthma attack we stopped doing what we were doing, washing. She helped me through my attack and stayed until my attack was over. She knows and understands my needs cares for me very well while making me feel like a have dignity. We talk like we're friends which makes me feel relaxed and at ease.

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd

Hi Elaine, thank you for taking the time to review our service. We value your feedback and will share this with the team, it only helps them to continue doing wonderful work. It is our pleasure to provide care for you and give you the support and help you need.

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Review from J E (Client / Service User) published on 30 October 2022 Submitted via Postal Card
Overall Experience

The care that I have received from Premium Care was first class. Following a fall I had to have a four times a day care package for six weeks. All my carers were helpful, and encouraging when I felt low. They were cheerful and I looked forward to seeing them, they were the main part of helping me to recover successfully.

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd
Thank you so much for taking the time to leave us a lovely 5-star Review.

We are really pleased to hear you feel the team in Sutton are providing 5-star care for you and they have been helpful and encouraging throughout your time with us. We will be sure to pass on your kind words to the branch who in turn will share them with the team.

Kindest regards

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Review from D D (Daughter of Client) published on 17 October 2022 Submitted via Postal Card
Overall Experience

Some carers have a bad press, our carer must be one in a million. Could not ask for anything better.

Reply from Mariama Hawa Mustapha, Director at Premium Homecare Ltd

Thank you for your positive feedback on our care worker. We will let the carer know about your feedback regarding the care she is giving to your mum.

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Review from Z A (Granddaughter of Client) published on 27 September 2022 Submitted via Website
Overall Experience

The carers are so lovely, so happy and full of positive energy, they are always attending to our family members needs and always go the extra mile, there communication and updates are always so warming and you can tell just how much they care about their clients, another thing I would like to add is how involved the management is with the clients they come out the calls and introduce themselves. Its very comforting to know that our family members are well cared and catered for when family cant always be around 24/7, I cannot recommend this company enough, each and everyone of them brings such uniqueness to the care they deliver, we are so grateful to have them as part of our lives!

Reply from Mariama Hawa Mustapha, Director at Premium Homecare Ltd

Thank you for your positive feedback and we at Premium Homecare will ensure to continue providing quality care for your grandmother.

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Review from C S (Wife of Client) published on 2 September 2022 Submitted via Postal Card
Overall Experience
My husband was put on end of life care and awarded continuing health care.

The team attending him have been very professional and shown compassion. Very helpful.

Reply from Keeley Campbell, Co ordination at Premium Homecare Ltd

Thank you so much for your kind words. We do have some amazing staff and as a company, we continue to support our clients and also family through end-of-life care. We will pass this message on to our employees.

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Review from S A (Wife of Client) published on 2 September 2022 Submitted via Postal Card
Overall Experience

I am very pleased with the carer. they are punctual and friendly, and very patient. I wouldn't hesitate to recommend this company.

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Review from Sharon W (Daughter of Client) published on 29 November 2021 Submitted via Postal Card
Overall Experience

Premium Homecare Ltd are a very professional organisation. Since my mum has gone out of hospital, they have shown a very caring attitude towards her care and nothing seems too much for them in making sure that all her needs are met. They are gradually building up my mum's confidence so she can lead as near as normal life as possible.

Reply from Mariama Hawa Mustapha, Director at Premium Homecare Ltd

Thank you ever so much for your wonderful compliment. Premium Homecare always strives to provide tailored and professional care to our service users hence the reason why we were able to care and promote your mum's independence. We also appreciate your trust in our care workers in providing care for...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 February 2025
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

News (0)

News

There are no news items for Premium Homecare Ltd.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Premium Homecare Ltd.

Meet the Team (1)

Hawa Mustapha Job Title: Registered Manager Joined: 2019
Hawa Mustapha
I have been in health and social care sector for the past 15yrs
Started from Carer to field care supervision, coordinator, Payroll assistant, deputy care manager, manager and registered manager.
Qualifications:

Diploma in Business Studies, Level 3 & 5 in Health and social carer and degree in Business and healthcare management.

Registered manager for Premium Homecare Ltd.

Frequently Asked Questions about Premium Homecare Ltd

How many Carers does Premium Homecare Ltd employ?

Premium Homecare Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Premium Homecare Ltd to verify any information. View our terms and conditions. Premium Homecare Ltd has an Enhanced Service - more info.