Helping Hands Home Care (Newport)

The office team are very responsive and do whatever they can to facilitate changing circumstances/needs. All together, this gives us peace of mind she is being well supported and her needs met. Overall we have had an excellent experience with Helping Hands.

Helping Hands have provided excellent care to my mother-in-law. She has received daily care from them since January 2026. Initially 1 x daily and more recently 2 x daily. The care provided has always been professional but caring. Balancing my mother-in-laws care needs continues to be challenging, as she has full capacity but failing physical health. The staff go above and beyond to assist her daily and listen to family concerns to help maintain my mother-in-law in her own home.

Gillian is always friendly, respectful and makes Granny feel comfortable and at ease. She is reliable, patient, and treats Granny with kindness and dignity every visit. Having this support has made such a positive difference, Granny and I truly appreciate the excellent care received. Thank you to Gillian and the whole team for providing such a wonderful service.

The service we receive from Helping Hands is exemplary all the carers are professional friendly and very supportive of my wifes needs. Their regular visits are so helpful and without their support our lives would be more challenging. Cannot recommend them too highly.

From the outset, the office staff have been so helpful, understanding and responsive to my messages which has been very much appreciated.

This service has provide my Mum with consistently reliable, caring and friendly support over the last year. They have always taken time to understand her needs, and responded promptly as her care requirements have evolved, ensuring she receives the right level of support. They have made a real difference to her wellbeing and she looks forward to their visits.

Helping Hands has been supporting my mother for a number of months now and I have nothing but wonderful things to say. The carers are thoughtful, kind and caring and treat my mother with the utmost respect. Thank you.

I would definitely recommend Helping Hands!!

We were looking for flexible care for an elderly mother whilst we took a holiday. The service covered all we requested and the staff engaged with all mothers needs. Very happy with the service and will be using them again.

Communication with the office if required is straightforward and we generally have notification of times of visits.

Helping Hands have been brilliant from the start. Mum was reluctant to have help but now looks forward to her daily visit. It is very reassuring to know that she is taking her medication correctly & has help with daily tasks. Staff are very kind and caring. I would highly recommend them.

Helping Hands Newport have been looking after my mum since September 25. Mum is 92 and although in generally excellent health, needs assistance with getting her lunch as without it she just wouldn't bother. On the days I or my husband can't go, (3 or sometimes 4 days a week), the lovely careers sort out her lunch and leave her tea ready for her. Mum loves to go for a walk and when weather permits, they take her out for a wander. All of the staff, and managers are wonderful, they understand not only mums needs, but mine too and never mind me dropping in for a catch up. They carry out 3 monthly reviews to make sure everything is the same and to check there are no issues. Mum is quite a proud person and we weren't sure if she would be happy with someone other than us visiting, but she likes seeing the careers and chatting to someone different. If anything with a visit changes they call to let me know, even if it is just mum not feeling like eating her lunch. I highly recommend them.

- Mum had a carer that she really liked, it seems impossible to get her back even though we requested this immediately after the first session ended.

My mother has been receiving visiting care from Helping Hands for almost 9 months and is very happy with the service provided. As well as helping with her physical requirements, she really enjoys the mental stimulation provided, having somebody to talk to twice a day.

Staff are always very polite and friendly. I find them helpful and very willing to fulfil my needs. They are chatty, which i really appreciate especially as I am on my own most of the time. Even though they are busy they always have time to listen.

In August this year I made the decision to have support at home. Although I only wanted a carer to come and help keep my home clean and tidy I thought that once a fortnight would be enough. However I found that I also enjoyed having someone to talk to. Now they come every week and I look forward to having a chat and a cup of coffee when they finish. I would recommend them to anyone in the same position that I was in.

I first contacted Helping Hands 2 years ago, my Mum was living independently, but was in her late 80s and getting frailer. Starting with 3 visits a week for 1 hour, then increased to 7 days a week for 45 minutes. At first Mum was resistant to strangers coming into her home, but soon started to really enjoy the regular company. She didn't need personal care, but they helped with cleaning, shopping lists, walks in the garden, appointments, and conversation. Mum liked them all, but Ffion and Alison were exceptional. Carers add notes to a portal after every visit, which you can access. There are also quarterly reviews to discuss any concerns & adjust requirements. With a bit of notice they can increase/decrease visits to suit. I work full time, so it was reassuring, to have lovely carers checking in with Mum each day. Mum has now moved to a care home. My score should be a 5, but the office staff could be abrupt when calling them. However, I would highly recommend Helping Hands.

Helping Hands have made a huge difference to my mother's health and wellbeing since we started using them 4 weeks ago. They're friendly, helpful and happy to undertake any task I've requested. Mum has mild dementia and was reluctant to have strangers in the house but the carers have been so good, she now looks forward to their visits. They always leave her home clean and tidy and are diligent when administering her medication. I'm particularly grateful for them promptly alerting me with any concerns they have for Mum such as medication running out. The service has been excellent overall and I wouldn't hesitate to recommend them.

My mum and dad have been using Helping Hands Newport since June 2025. We cannot speak highly enough of them. Always very helpful, friendly, professional and courteous. Mum and dad feel very comfortable and safe with them in the house - which is a great reassurance to me. We would definitely recommend their services.

All helpers were pleasant, kind and caring. They treated me with respect and tackled all tasks that I asked of them willingly . They also asked if there was anything else I needed. I felt very happy to have them in my home