Helping Hands Home Care (Newport)

Unit E, Nelson House, Langstone Business Village, Langstone Park, Newport NP18 2LH
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8.8 13 Reviews
  • Helping Hands Home Care (Newport), Newport
Helping Hands Live-in care South West is one of the leading care providers in the UK, offering unique, person-centred support that is fully regulated by the Care Inspectorate Wales (CIW).

Covering everywhere from North to South Wales, Devon and Cornwall, their live-in care package provides constant, round-the-clock care from a dedicated carer who lives with you in your home, offering a helping hand at a moment’s notice.

Following a carefully designed, personalised care plan, each person will receive care and support to suit them from a team of experienced and compassionate care providers.

In addition to live-in care, Helping Hands Caldicot offers visiting care, starting from 30 minute visits and can be as often or as little as is needed, with care professionals catering for all levels of care needs.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Newport) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Naomi Berry (Branch Care Manager)

Helping Hands Home Care (Newport) Reviews (13)

8.8

Helping Hands Home Care (Newport) has a Review Score of 8.8 (8.778) out of 10, based on 6 reviews in the last 2 years. Over all time Helping Hands Home Care (Newport) has 13 reviews.

Overall Experience

  • 8
  • 4
  • 1
  • 0
  • 0

Date Published

13
5
5
6
7

Review from S W (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was on holiday and out of the country and Helping Hands went above and beyond to help my Mum with care and shopping. Nothing is too much trouble and provides me with the comfort of someone visiting her daily and checking everything is okay. I live 170 miles away from my Mum and it eases the guilt
of being far away.

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Review from Jean A (Daughter of Client) published on 13 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has had Helping Hands as a home care option for over a year now. There were initial teething problems but the routine is now settled and working well. The last few months particularly there seems to be more stability in the team which is important for clients.
The team care. I have watched them
all with my Mum and they have a good attitude and most of them complete the tasks and respect the home and the job that they are there to do. You do get the occasional rushed visit and things get left but generally the areas of the home used for that visit are left clean and tidy and my Mum is happy. I appreciate that all standards are different and my Mum is fastidious in how she wants things .


The communication is caring and most of the carers have the time to sit and chat. They laugh and show a nature that proves they values the work that they do. As a family we are happy with the Helping Hands as a care option.

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Review from W G (Client) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I didn't know what to expect when I first contacted Helping Hands. I can honestly say that I have been more than pleased with the service, care and empathy I have received. I am recommending you to everyone. Thank you! Keep up the high standards!

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Review from Brian A (Client) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff very obliging and open to my way of life. Which is knowing where everything as a place. Discussion is on the agenda making the experience worthwhile and revealing sometimes.

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Review from Lynsey C (Daughter of Client) published on 25 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carer are happy to help mum needs, always friendly and happy to talk with her, on phone office staff is always nice and happy to help

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Review from Catherine F (Daughter of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We have used helping hands for some years now but I am writing this because over the past 12 months, we have been considering finding another agency. For the most part, the carers are helpful and friendly and do what is asked of them efficiently, however, timekeeping is a real problem and the morale
of the staff seems low. Recruitment and retention appear to be a real problem for the organisation and I wonder whether this is related to pay or working conditions or both. Happy staff are essential in this line of work because the clients are vulnerable and don’t want to feel as if they are a burden.

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Review from Mark A (Son of Client) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands has provided the very best care to my parents. The carers are not only very experienced and effective but also warm and supportive. They are part of the family now. Knowing my parents are safe and well cared for is a huge comfort

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Review from D B (Son of Client) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a Helping Hands live-in carer for some eight months. The manager was very helpful, explained everything clearly and made it easy to set up the care package. They continued to provide support throughout. My mother's live-in carer was simply wonderful, professional and stood out from all
others. The quality of care they provided was exemplary. From the outset, they took it upon themselves to understand Mum, her needs, likes and dislikes. They took time to talk to me about Mum as well as talking to Mum herself. They discovered the things Mum liked to eat and cooked her lovely, nutritious meals which Mum clearly enjoyed. Mum was fiercely independent; she didn't readily accept help and could be quite stubborn. The carer had a very patient, encouraging approach, involving Mum in everything they safely could and succeeding with gentle persuasion. End of life care given with sensitivity and compassion. Hourly relief care was provided by the local Helping Hands branch. Thank you.

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Review from Patricia E (Daughter of Client) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been receiving live-in care support from Helping Hands for the last two and a half years. We have had one or two small issues with early carers, but Dad now has two carers who alternate every four weeks or so, and this is working really well.
Both carers are professional and caring and
look after Dad in a kind but professional manner. They relate well to him and seem to tread the fine line between keeping him company and giving him his own space.
It really helps my peace of mind to know that Dad is so well cared for.
Communication between myself and the carers, as well as with their line manager, is excellent, as is the ongoing monitoring of Dad's needs.

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Review from Nick T (Husband of Client) published on 10 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a number of live-in carers for four years and overall the standard was good, with only one minor exception and this view would be agreed by my wife who died at the end of March 2022. All the carers were diligent about medication needs and anticipating prescription requirements. They were alert
to her needs and sympathetic in the manner in which she was looked after.

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Review from Jane C (Daughter of Client) published on 19 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We had an excellent service from the main contact. She bent over backwards to get 24/7 care in place as we needed it suddenly and immediately! The carers provided were adequate and looked after my fathers needs and kept him safe but did not eat with him or share many interests with him. We found it
very difficult to cover the two hours in the day when they could not guarantee cover although they were very flexible about when those two hours would be. In the end, this was not the right care for my Father but they did provide us with the help at the time when we were trying to sort ourselves out and couldn't have been more helpful both with what they provided and with emotional support for the family. We chose Helping Hands because they provide a contact who oversees the carers and we thought this was one of the most important features of the service.

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Review from Gail W (Daughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Home Care have been visiting my mother who has dementia for about 3 years now.
They will do anything to help her and are so friendly.
Before Covid, they would accompany my mother on her weekly shopping trip and take her to our local leisure centre for her exercise class.
Even during
Covid they would visit twice a day as normal.
Nothing is too much trouble.
I asked my mother what she would like to write and she said that she really looks forward to their visits and enjoys chatting to them.
They are all getting much better at jigsaws as well!

Reply from Christine Ivins, Branch Care Manager at Helping Hands Home Care (Newport)

Hi Gail,
Thank you ever so much for this lovely review! It is our absolute pleasure to provide care for your mother, and we're so pleased to hear that she looks forward to our visits and enjoys chatting to us. Always happy to help!
Best wishes.

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Review from K H (Client) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father have been in the care of Helping Hands during their journey with dementia. My parents carer and her team at your Caldicot branch have been outstanding with assisting my parents through the provision of a smile and comfort to ensuring food, fluids and medication is given. The care
sector can be difficult however the care team who have visited my parents have been thoughtful, kind, caring and nothing is too much trouble. I would highly recommend the Helping Hands Care team to provide a compassionate professional service with a humanistic approach forming friendships with their patients and lasting memories for all.

Reply from Christine Ivins, Branch Care Manager at Helping Hands Home Care (Newport)

Thank you so much for leaving such a glowing review! It's fantastic to hear how much of a difference our carers have made for both of your parents and I'm so pleased to hear how happy you are! I'll be sure to pass on your kind feedback to the team.
Best wishes.

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Current Review Score: 8.8 (8.778)

Overview of Review Score

The Review Score of 8.8 (8.778) out of 10 for Helping Hands Home Care (Newport) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.278 for Helping Hands Home Care (Newport) is calculated as follows: ( (17 Excellents x 5) + (14 Goods x 4) + (4 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 36 Ratings = 4.278

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Newport) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (0)

Meet the Team (1)

Maria

Maria Kelly-Fursden

Job Title: Branch Care Manager

My name is Maria Kelly-Fursdon, and I have 45 years of experience in the care sector.


Starting as a carer in a residential home, I progressed to management through dedication and ongoing development. I‘ve worked across Elderly Care, Dementia, and Learning Disabilities, managed nursing homes, and consulted on quality and compliance.


Joining Helping Hands in November 2023, I‘m also a 4th Dan Black Belt and World Karate Champion
Referee for England.

Frequently Asked Questions about Helping Hands Home Care (Newport)

What Type of Services does Helping Hands Home Care (Newport) offer?

Helping Hands Home Care (Newport) offers Home Care.

How many Carers does Helping Hands Home Care (Newport) employ?

Helping Hands Home Care (Newport) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Newport) to verify any information. View our terms and conditions. Helping Hands Home Care (Newport) has an Enhanced Service - more info.