Helping Hands Home Care (Newport)

Unit E, Nelson House, Langstone Business Village, Langstone Park, Newport NP18 2LH
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9.5 21 Reviews
  • Helping Hands Home Care (Newport), Newport
Helping Hands Live-in care South West is one of the leading care providers in the UK, offering unique, person-centred support that is fully regulated by the Care Inspectorate Wales (CIW).

Covering everywhere from North to South Wales, Devon and Cornwall, their live-in care package provides constant, round-the-clock care from a dedicated carer who lives with you in your home, offering a helping hand at a moment’s notice.

Following a carefully designed, personalised care plan, each person will receive care and support to suit them from a team of experienced and compassionate care providers.

In addition to live-in care, Helping Hands Caldicot offers visiting care, starting from 30 minute visits and can be as often or as little as is needed, with care professionals catering for all levels of care needs.
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Care Provided by Helping Hands Home Care (Newport)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Newport) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Newport) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Newport) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Naomi Berry (Branch Care Manager)

Helping Hands Home Care (Newport) Reviews (21)

9.5

Helping Hands Home Care (Newport) has a Review Score of 9.5 (9.518) out of 10, based on 13 reviews in the last 2 years.
Over all time Helping Hands Home Care (Newport) has 21 reviews.

Overall Experience
  • 14
  • 6
  • 1
  • 0
  • 0
Date Published
  • 21
  • 8
  • 13
  • 13
  • 8
Reviewer Connection to Helping Hands Home Care (Newport)
  • 11
  • 6
  • 3
  • 1
Total of 21, showing 21-21
Review from K H (Client) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father have been in the care of Helping Hands during their journey with dementia. My parents carer and her team at your Caldicot branch have been outstanding with assisting my parents through the provision of a smile and comfort to ensuring food, fluids and medication is given. The care
sector can be difficult however the care team who have visited my parents have been thoughtful, kind, caring and nothing is too much trouble. I would highly recommend the Helping Hands Care team to provide a compassionate professional service with a humanistic approach forming friendships with their patients and lasting memories for all.
Reply from Christine Ivins, Branch Care Manager at Helping Hands Home Care (Newport)Thank you so much for leaving such a glowing review! It's fantastic to hear how much of a difference our carers have made for both of your parents and I'm so pleased to hear how happy you are! I'll be sure to pass on your kind feedback to the team.
Best wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.518)

Overview of Review Score

The Review Score of 9.5 (9.518) out of 10 for Helping Hands Home Care (Newport) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Helping Hands Home Care (Newport) is calculated as follows: ( (53 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 75 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Newport) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 = 4.825
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Maria

Maria Kelly-Fursden

Job Title: Branch Care Manager

My name is Maria Kelly-Fursdon, and I have 45 years of experience in the care sector.


Starting as a carer in a residential home, I progressed to management through dedication and ongoing development. I‘ve worked across Elderly Care, Dementia, and Learning Disabilities, managed nursing homes, and consulted on quality and compliance.


Joining Helping Hands in November 2023, I‘m also a 4th Dan Black Belt and World Karate Champion
Referee for England.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Newport) to verify any information. View our terms and conditions. Helping Hands Home Care (Newport) has an Enhanced Service - more info.