Helping Hands Home Care (Newport)

Unit E, Nelson House, Langstone Business Village, Langstone Park, Newport NP18 2LH
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9.6 24 Reviews
  • Helping Hands Home Care (Newport), Newport
Helping Hands Live-in care South West is one of the leading care providers in the UK, offering unique, person-centred support that is fully regulated by the Care Inspectorate Wales (CIW).

Covering everywhere from North to South Wales, Devon and Cornwall, their live-in care package provides constant, round-the-clock care from a dedicated carer who lives with you in your home, offering a helping hand at a moment’s notice.

Following a carefully designed, personalised care plan, each person will receive care and support to suit them from a team of experienced and compassionate care providers.

In addition to live-in care, Helping Hands Caldicot offers visiting care, starting from 30 minute visits and can be as often or as little as is needed, with care professionals catering for all levels of care needs.
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Care Provided by Helping Hands Home Care (Newport)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

The price(s) shown are provided by the agency. Contact Helping Hands Home Care (Newport) for full pricing details and T&Cs.

Contact Helping Hands Home Care (Newport) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Newport) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Naomi Berry (Branch Care Manager)

Helping Hands Home Care (Newport) Reviews (24)

9.6

Helping Hands Home Care (Newport) has a Review Score of 9.6 (9.642) out of 10, based on 16 reviews in the last 2 years.
Over all time Helping Hands Home Care (Newport) has 24 reviews.

Overall Experience
  • 17
  • 6
  • 1
  • 0
  • 0
Date Published
  • 24
  • 9
  • 14
  • 16
  • 8
Reviewer Connection to Helping Hands Home Care (Newport)
  • 14
  • 6
  • 3
  • 1
Total of 24, showing 21-24
Review from Nick T (Husband of Client) published on 10 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had a number of live-in carers for four years and overall the standard was good, with only one minor exception and this view would be agreed by my wife who died at the end of March 2022. All the carers were diligent about medication needs and anticipating prescription requirements. They were alert
to her needs and sympathetic in the manner in which she was looked after.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane C (Daughter of Client) published on 19 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had an excellent service from the main contact. She bent over backwards to get 24/7 care in place as we needed it suddenly and immediately! The carers provided were adequate and looked after my fathers needs and kept him safe but did not eat with him or share many interests with him. We found it
very difficult to cover the two hours in the day when they could not guarantee cover although they were very flexible about when those two hours would be. In the end, this was not the right care for my Father but they did provide us with the help at the time when we were trying to sort ourselves out and couldn't have been more helpful both with what they provided and with emotional support for the family. We chose Helping Hands because they provide a contact who oversees the carers and we thought this was one of the most important features of the service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gail W (Daughter of Client) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care have been visiting my mother who has dementia for about 3 years now.
They will do anything to help her and are so friendly.
Before Covid, they would accompany my mother on her weekly shopping trip and take her to our local leisure centre for her exercise class.
Even during
Covid they would visit twice a day as normal.
Nothing is too much trouble.
I asked my mother what she would like to write and she said that she really looks forward to their visits and enjoys chatting to them.
They are all getting much better at jigsaws as well!
Reply from Christine Ivins, Branch Care Manager at Helping Hands Home Care (Newport)Hi Gail,
Thank you ever so much for this lovely review! It is our absolute pleasure to provide care for your mother, and we're so pleased to hear that she looks forward to our visits and enjoys chatting to us. Always happy to help!
Best wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K H (Client) published on 14 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father have been in the care of Helping Hands during their journey with dementia. My parents carer and her team at your Caldicot branch have been outstanding with assisting my parents through the provision of a smile and comfort to ensuring food, fluids and medication is given. The care
sector can be difficult however the care team who have visited my parents have been thoughtful, kind, caring and nothing is too much trouble. I would highly recommend the Helping Hands Care team to provide a compassionate professional service with a humanistic approach forming friendships with their patients and lasting memories for all.
Reply from Christine Ivins, Branch Care Manager at Helping Hands Home Care (Newport)Thank you so much for leaving such a glowing review! It's fantastic to hear how much of a difference our carers have made for both of your parents and I'm so pleased to hear how happy you are! I'll be sure to pass on your kind feedback to the team.
Best wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.642)

Overview of Review Score

The Review Score of 9.6 (9.642) out of 10 for Helping Hands Home Care (Newport) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.742 for Helping Hands Home Care (Newport) is calculated as follows: ( (70 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 93 Ratings = 4.742
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Newport) is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Maria

Maria Kelly-Fursden

Job Title: Branch Care Manager

My name is Maria Kelly-Fursdon, and I have 45 years of experience in the care sector.


Starting as a carer in a residential home, I progressed to management through dedication and ongoing development. I‘ve worked across Elderly Care, Dementia, and Learning Disabilities, managed nursing homes, and consulted on quality and compliance.


Joining Helping Hands in November 2023, I‘m also a 4th Dan Black Belt and World Karate Champion
Referee for England.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Newport) to verify any information. View our terms and conditions. Helping Hands Home Care (Newport) has an Enhanced Service - more info.