Saffron Support Ltd

Buisness and Technology Centre, Shire Hill, Saffron Walden CB10 1SH
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9.0 21 Reviews
  • Saffron Support Ltd, Saffron Walden
Saffron support is based in Saffron Walden and surrounding Villages. They support individuals in their own homes. If you are looking for support at home for a loved one, Neighbour, Friend or yourself please get in touch, they can support from as little as 30 mins a week to 24 hours a day.

At Saffron Support, they can help with Personal care, Companionship Care, Outings, PA support or supporting with your pets.

Personal care

This is where they help individuals with Washing or showering, Catheter and stoma help, support with going to the toilet and changing incontinence pads. Support with oral hygiene. They can also help with administering creams to legs etc. and Medication support.

Companionship

Saffron Support can help with Companionship where they will spend some time with an individual and support with Activities at home like Puzzles, playing cards, baking. They can also support going out and about for a walk, drive in the car or shopping trips. The companionship support has proved to be very popular where family and friends have been unable to attend their loved ones.

Outings/ Shopping

Saffron Support can help individuals attend hospital appointments, GP appointments, doing the shopping, picking up prescriptions or going out and about for a coffee at a cafe or out for lunch.

Last year 2019 Saffron Support Supported an individual to go to Cambridge on a Christmas shopping trip to surprise his family buy buying the presents independently with his Care support worker.

PA support

Saffron support can offer help with reading letters and making phone calls on behalf of the individual where they may not be able to hear very well on the phone and navigate through the touch button call centres. They can also read the letter if the individual's eyesight is starting to fail them.
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Care Provided by Saffron Support Ltd

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service

Other Care Provided

  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Good to Know

Owner

  • Saffron Support Ltd

Person in Charge

  • Louise Stokley (Manager)

Saffron Support Ltd Reviews (21)

9.0

Saffron Support Ltd has a Review Score of 9.0 (8.958) out of 10, based on 4 reviews in the last 2 years.
Over all time Saffron Support Ltd has 21 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Saffron Support Ltd
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Total of 21, showing 1-20
Review from Sara J (Daughter-in-law of Client) published on 30 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fully express how wonderful Saffron Support have been not only to my mother in law but to us as well. Their guidance and kindness not to mention continous assessment of support has helped us amend the Care Plan as needed. The app is amazing especially in our case given that we are based abroad
and manage the care remotely. They are proactive; organized; excellent value for money; and most importantly of all kind. We recommend them without hesitation and are certain that our experience is one all their current and future clients have/will have.
Reply from Jodie Reid, company Director at Saffron Support Ltd
Thank you so much for taking the time to write our review and for choosing us to care for your loved ones
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Review from L P (Sister of Client) published on 22 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Saffron Support has been providing daily care for my brother-in-law since January 2023 visiting twice daily to prepare meals, assist with daily tasks, clean and more. When required the team has also helped with medical and other appointments if I have been unable to attend (I live 80 miles away). Everyone
on the team has been wonderful, keeping us informed, offering suggestions and generally being a positive influence. Highly recommend.
Reply from Jodie Reid, company Director at Saffron Support Ltd
Thank you very much for taking the time to do a review & thank you for choosing Saffron Support.
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Review from Derek R (Son of Client) published on 5 June 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Good quality of service and care along with good attention to detail, able to greatly take off the pressure of ensuring your loved ones are safe and well looked after with their particular needs. Always good communication with staff and management, nurse buddy is a great asset so you can see reports
on each visit as it happens.
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Review from Edward J (Client) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service has enriched my life by getting me out of the house and supporting me to walk with confidence and surety. The carers are friendly and encouraging.
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Review from R H (Client) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent support.
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Review from Hilary B (Client) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the team who have been coming here have been friendly, helpful and professional.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you for your response; it is a pleasure to support you.
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Review from Sharon H (Client) published on 16 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Saffron Support is an excellent care agency. All of the carers are experienced and trained in the art of looking after people, and all staff hit the right note in friendliness, caring and communication and are prepared to undertake any task for the health and well-being of their clients. Nothing is
too much trouble for them.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you for your kind words. It is a pleasure looking after you.
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Review from Joan B (Client) published on 23 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The girls from home care are all very good - always got a smile and help me very well. I have no more to say, other than, thank you.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you For all your kind words. It's a pleasure to look after you.
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Review from E R (Client) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have two calls a day to shower me and get my breakfast in the morning and to help me get dressed, and in the evening, to help me get undressed and ready for bed and make me a hot drink. All the ladies that come to me are very friendly, helpful and cooperative. I would give them ten out of ten.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you for the review; we really appreciate all the comments.
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Review from Christine K (Client) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always go over and beyond.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you for choosing Saffron Support. We are delighted to hear how happy you are with our service.
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Review from Chris S (Client) published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team of carers who care for me are all brilliant. Nothing is too much trouble for them.
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Review from Carol E (Client) published on 9 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been with the company since it started and have always been well cared for and treated with the utmost kindness and respect.
I wouldn't hesitate in recommending Saffron Support to anyone that needed even just a little bit of help. We need a company like Saffron Support for my father-in-law who
has dementia but unfortunately, he lives too far away.
Saffron Support always go above and beyond what is required and make you feel that nothing is too much trouble. I truly feel they are like family.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you so much for this Review, It means a lot to us, and its a pleasure to be able to come in to support you.
It's such a shame your father-in-law lives so far away as we do have a dedicated…read more
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Review from Stephen W (Son of Client) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service and support given have been excellent over the last few months. All carers have shown empathy, patience and really show that they have Dad's comfort and safety as a priority. They also give support to my mother, who has a lot to process after Dad's stroke in April. I wholeheartedly appreciate
all that they do and would recommend them to anyone who needs care/support for loved ones.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you so much for this review. Each and every client that we support means so much to us. Your Mum and Dad hold a special part of all our hearts. Thank you for such a lovely review.
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Review from Anneliese H (Niece of Client) published on 30 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Saffron Support has provided a consistently high level of care for my aunt over the past year. The carers are wonderful - they provide the everyday care that she needs to continue living independently but also take time to listen, chat and laugh with her. Knowing they visit every day gives me real peace
of mind, especially as I do not live locally. Communication with Saffron Support is also fantastic - the carers complete notes of each visit via a secure app, and the management team always contact me directly if there are any concerns or there’s anything else I need to be aware of. I have already recommended them to a neighbour of my aunt and would not hesitate to recommend to anyone else.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you so much for this review, your aunt is a very special lady and loved by us all. She has so many lovely stories to tell us about her life and family. It is an honour to be able to support her.
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Review from Sarah W (Daughter-in-law of Client) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Saffron Support team provide great personal and practical care. The management are always very helpful and willing to be flexible where possible.
Staff are friendly, cheerful and, importantly, patient.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you so much for this review, you and your family have come such a long way since June 2020 and have grown stronger as a family. It is an honour to be able to support Mum and Dad through an awful…read more
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Review from Mary C (Daughter of Client) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 92-year-old mother has been cared for by Saffron Support for over two years. All the carers are helpful, kind and patient. They encourage as much independence as possible while supporting when necessary, with no task too frustrating or messy to tackle!
During the Covid pandemic, they have adopted
appropriate procedures and I have felt confident about Mum’s safety.
Liaising with family members and other carers is important and Saffron Support staff are very good at this.
Mum is fond of all her carers and looks forward to seeing them, an indication of their care and concern for each person in their care.
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Review from Denise M (Daughter of Client) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum came out of hospital Oct 19 after recovering from severe pneumonia and sepsis. We were very unsatisfied with the agency automatically allocated to her and were recommended Saffron Support from a friend. Immediately I felt reassured by their professional yet very understanding approach. They kept
a close eye on Mum, who was now showing signs of dementia. It almost felt like they were part of the family because nothing was too much trouble and if they needed to spend more time with her there was never any time limit. Mum looked forward to seeing them every day. They would even go to the chemist to get medication for Mum to avoid any delays. Unfortunately, Mum got Covid and a UTI and ended up in hospital and is now in a nursing home. They still stay in touch and genuinely care about how Mum is getting on. I can honestly say I can't think of anything more they could have done.
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Review from Linda S (Daughter of Client) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I engaged this agency when my mother needed more support than I could manage. They came and talked through the options that were available, they were extremely nice and very caring towards my mother and between the three of us arranged a care package. Over a period of time, this package has had to
be altered to suit my mother's needs and they have always been very kind and helpful. She now has carers coming in every day during the week and they are all extremely nice, polite and take care of all she needs. They look after my mother and she looks forward to their visits.
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Review from Jo A (Daughter of Client) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can highly recommend Saffron Support. Mum has always been treated with respect, kindness and dignity. They go above and beyond which is greatly appreciated as I live some distance away. As a retired nurse myself I appreciate the professional and high standard of caregiving. They are reliable and communication
with me regarding Mum is excellent. They brighten up Mum's day with cheerfulness and good humour.
Reply from Louise Stokley, Registered Manager at Saffron Support Ltd
Thank you so much for your review. It is a pleasure to support your mother-in-law. She is a remarkable lady, always making us smile and laugh. We do however have one carer in particular that she holds…read more
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Review from Joanna W (Daughter of Client) published on 23 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would highly recommend Saffron Support, we have found them to be professional, punctual, caring and supportive during this year. They have cared for my father after he had two strokes. They are knowledgable of his needs and this has made a positive impact on his recovery. The staff always go the extra
mile, not only do they care for Dad but are supportive of Mum who is managing the physical and emotional impact of that has happened this year. I feel completely confident that both parents are in good hands. The managers take great care to ensure everything is running as it should. Thank you so much to all at Saffron Support.
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Current Review Score: 9.0 (8.958)

Overview of Review Score

The Review Score of 9.0 (8.958) out of 10 for Saffron Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.708 for Saffron Support Ltd is calculated as follows: ( (17 Excellents x 5) + (7 Goods x 4) ) ÷ 24 Ratings = 4.708
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Saffron Support Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

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Ruth Farmer

Job Title: Assessor Joined: 2020

Ruth has been working for Saffron USpport for about 18month now and has recently been promoted as an assessor with Saffron Support.


Ruth has over 10 years experience of working as an assessor and is waiting for your call to help to come out to complete an assessment.

Frequently Asked Questions about Saffron Support Ltd

What Type of Services does Saffron Support Ltd offer?

Saffron Support Ltd offers Home Care.

How many Carers does Saffron Support Ltd employ?

Saffron Support Ltd employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Saffron Support Ltd to verify any information. View our terms and conditions. Saffron Support Ltd has an Enhanced Service - more info.