Serenity Care Solent Ltd

The team in the office are wonderful, special thanks to Beverley for her patience getting the package into place so quickly.

My mum has been a customer of Serenity Care Solent Ltd since March 2020 until she sadly passed away in Dec 2025. My mum was suffering from rheumatoid arthritis and severely reduced mobility and in recent years was bedbound with dementia. I can highly recommend this care agency as genuinely caring for its clients. Their staff are well trained. They were always proactive with my mum's health needs and thoroughly performing their caring duties. I lived at the same address with my mum, so could observe their work on a daily basis. All my requests regarding any changes in care were dealt with promptly and efficiently. Great communication with office staff, management team and carers. My mum absolutely adored them! My mum didn't speak English, but they found the way to communicate with her. All staff are genuinely kind and caring people willing to help. They have this care app that records daily activities. I was checking it all the time whilst at work and it gave me peace of mind.

I cannot thank the wonderful staff who looked after my mother for the last 24 months, prior to her going into a nursing home. Professional and utterly dependable, they looked after my mother brilliantly. Highly recommended.

I always felt she was safe in their hands and they supported us as well.

My mum was initially reluctant for this service to come into the home. However the team upon visiting were positive and extremely kind to my mum, who could on occasions be a little difficult. I loved hearing the chatter that went on whilst her needs were being met. On the odd occasion an emergency attendance was required. The team could not have been more accommodating, being at the home within 20 minutes or so when possible. Unfortunately my mum has now passed, but l know that our lives greatly benefited from their care.

Serenity were brilliant and helped with both mum and dad at what was a very stressful and upsetting time.

The carers were so kind to mum when her dementia was at its worse and they reassured her when she was very confused and frightened.

They also did a brilliant job of helping dad return home and remain there for his last few weeks which is what he wanted - no matter what help he needed.

They couldn't do enough to help despite mum wanting to remain independent and kept me informed of any concerns so we could come up with a plan.

The office staff were so understanding - even when mum was phoning them in the middle of the night thinking it was daytime.

Would not hesitate to recommend Serenity - THANK YOU

Many thanks to all at Serenity Care for their outstanding support of our 95 year old mother since she came out of hospital at the end of January. All the care has been carefully tailored to suit her particular needs, and adjustments have been made as required over the weeks, so that her visits have now been reduced to just 2 per day. All of the carers are lovely and I am sure that chatting with them has all helped with Mum's recovery.

I would definitely recommend Serenity Solent Care.

I have to say that all of my carers are friendly, caring and diligent. My only criticism is that I would like to know in advance when the office has changed the rotas without asking me if it is convenient to alter my time slots.

Just started my mum with Serenity Care. The overall transition period has been hassle-free. Lots of information was given when requested and has left me as worry-free as I can be. The office staff is friendly and efficient and the carers are lovely with my mum. Would highly recommend Serenity Care in such a scary and overwhelming time. Thank you.

Serenity Care Solent provide an excellent, reliable service. They have been so flexible when we have needed to move things around. Their staff have always been very understanding of our requirements and helpful when needed. They have contacted us when they felt we should know anything or they had concerns. We're very happy with the service.

Serenity Care has provided daily half-hour visits to my 96-year-old mother while I was away. A variety of ladies visited her, provided companionship and did the occasional bit of shopping for her. She was happy and it gave me peace of mind. I am very happy with the company and the service they provide.

It all worked seamlessly well and we would have no hesitation in recommending the company.

Our family were extremely pleased when we found Serenity Care Solent, the carers can communicate with Father well and the visits are calm, quiet and without the hint of any problems (the previous care agency we were set up with for 1 month was like some form of bizarre comedy act! It was then that we decided to go privately). Serenity is professional and decent at all times and very flexible as we do not require care visits on a daily basis. Carers etc. were all very new to us and it got off to a bad start but Serenity restored our faith in the whole thing. Well done and keep up the outstanding work!

The carers are always friendly and look after my mum very well. Always keep me informed of anything they feel I should know with regard to her wellbeing. She gets to know her carers as they are usually the same and this helps her to feel comfortable around them.

Very professional, friendly staff. Very good communication from managers down. I would highly recommend their services. Good continuity of staff attending my mother. They listen to her requests and give a great service.

Very happy to provide positive feedback to Serenity, who has provided daily help and support to our elderly mother for the past few years. A good local company who have proved very efficient at a reasonable cost.

I engaged Serenity Care Solent in April 2023, as my mum’s dementia progressed and regular care and companionship became necessary to allow Mum to continue to live in her own home safely. I am constantly impressed by the service and care provided by Serenity for my mother. On numerous occasions I have needed to adjust elements of Mum’s care, alter schedules and add additional days and tasks (like getting Mum and dog to the vets) and always the team at Serenity have willingly accommodated my needs. Their willingness to adapt and support, the warmth and care provided by their staff and the comfort and surety I enjoy, knowing they have Mum’s health, safety and mental wellbeing first and foremost, is a blessing. I cannot recommend the team highly enough and would have no question in recommending them to others seeking care services.

Serenity Care Solent Ltd are providing such a high standard of help and care to my mum. She has her independence, this is achieved with the support of the care team. She now feels secure in her day to day life. The care team are true to the company name “Serenity”. Calm, peaceful and tranquil caring people. The care team always arrive at the agreed time, smiling and ensuring my mum has the support for any of her needs. This is reassuring for all her family members that can’t be there everyday. From my initial enquiry I was so impressed with their professional approach, knowledge and being so friendly. Highly recommend this local company, as all of the team truly care.

My mother is very pleased with the care provided by Serenity Care. It allows her to remain relatively independent in her home while having the reassurance that any issues will be quickly picked up. She also very much enjoys the company the carers provide.