Helping Hands Home Care (Wakefield)

11a Wood Street, Wakefield WF1 2EL
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8.5 25 Reviews
  • Helping Hands Home Care (Wakefield), Wakefield
Helping Hands Home Care (Wakefield) offers domiciliary care in the comfort of your own home, covering Batley, Dewsbury, Castleford, Darton, Knottingley, Mapplewell, Middlestown, Milnthorpe, Netheron, Normanton, Norristhorpe, Ossett, Pontefract, Tingley, Walton, Woolley and the surrounding areas.

Whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; these caring professionals will provide unique home care that is completely tailored to your needs.

The Helping Hands team offers care that is compassionate, with staff trained in providing care that is of a high standard.
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Care Provided by Helping Hands Home Care (Wakefield)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Wakefield) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Helping Hands Home Care (Wakefield) Reviews (25)

8.5

Helping Hands Home Care (Wakefield) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Helping Hands Home Care (Wakefield) has 25 reviews.

Overall Experience
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Date Published
  • 25
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Reviewer Connection to Helping Hands Home Care (Wakefield)
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Total of 25, showing 1-20
Review from Samantha B (Daughter of Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management staff & carers at Wakefield branch are excellent, I can only speak for the carers I have met & who look after my mum.
I do sympathise, however, with the management team, they are constantly run to capacity. When there is sickness, annual leave, or care issues, they come out of the office
to help out. More often than not, this is the case; it would be helpful to provide more resources. I think a 'pool' care is needed for times when cars are off the road. Good staff are leaving to go elsewhere, which is a shame. Overall, an excellent team!!
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Wakefield)

Samantha,Thank you for taking the time to leave us a review, we really appreciate it. We are pleased to hear the management and carers you have met and care for your Mum at Wakefield are excellent.We will be sure to pass on your feedback and comments to the team.Kindest regardsKatie

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Review from Brian L (Husband of Client) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful team caring, cheerful and hard working and i know my wife Sheila is well looked after and that she feels the same. We have never found a single grouse about anything all in all top service. Thank you all
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Wakefield)

Thank you or taking the time to leave us a review, we really do appreciate it.We are pleased that you feel the team at Wakefield are wonderful, caring, cheerful and hard working.It is also great to hear you know your wife is well looked after and that Shelia feels the same and you both feel Helping Hands provide a top service. We will now be sure to pass on your feedback to the local branch. Kindest regards Katie

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Review from P F (Client) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good company.
Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Hi Paul,
Thank you so much for leaving such a great review, we're so grateful!
Best wishes.

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Review from A S (Client) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, reliable and caring staff.
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Review from P B (Client) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The service I receive is what I have asked for, and at the moment is all that is required, should the situation chance then I will ask them for extra help.
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Review from Sylvia C (Client) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend Helping Hands highly enough. Every single person is a star, and in my experience, goes over and above normal to look after me. They are always cheerful and efficient. They get me my meals and make me feel important. They never treat me as an old woman who is a nuisance.
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Review from Donald W (Client) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided has been reliable, kind and proficient.
Staff are positive, helpful and competent.
The only slight concern has been some small problems with communication occasionally.
Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Hi Donald,
Thank you so much for leaving such a lovely review! I'm pleased to hear how happy you are with our service and staff, and please don't hesitate to contact me if you wish to speak about any concerns. With very best wishes.

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Review from Sarah H (Daughter of Client) published on 31 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home care my mum receives is outstanding!
The whole management and care team are wonderful and can't do enough for Mum, she's always treated with kindness, understanding and dignity. We, as her family, are very happy with the service given and always have the assurance she's always well looked
after. As always, we thank the whole of the Helping Hands Home Care team.
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Review from Linda D (Daughter of Client) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a first-time user of home care services, we were delighted with the quality of the carers and management at the Wakefield branch of Helping Hands. The whole process was pleasant, professional, swift and efficient.
If we have a need for carers in the future we will definitely contact Helping Hands.
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Review from L M (Wife of Client) published on 30 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Helping Hands Home Care to be professional and friendly. Always trying to give the times and help required.
It is obvious that the carers are well trained and treat the relatives and carers with dignity, care and respect.
I would not hesitate to hire them.
Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Hi L M,
Thank you so much for leaving such a brilliant review! I'm delighted to hear how happy you are with our service and that you wouldn't hesitate to hire us. Your kind feedback means the world to us!
Best wishes,

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Review from H R (Wife of Client) published on 23 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I will be forever grateful for the care and attention given to our family from your dedicated staff. Always a smile and encouraging words and suggestions for a better way of dealing with a difficult situation. I welcomed them to our home and for the support they gave me. My late husband asked each day
for their help and was comforted by the way they were able to attend to his needs over a long period of time.
I have recommended your services to several people. Thank you all.
Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Hi H R,
It was our absolute pleasure to provide care for your husband and I'm delighted to hear how our carers were able to comfort him and attend to his needs over a long period of time. We're so grateful for your kind words and we can't thank you enough.
Best wishes,

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Review from Chris C (Client) published on 15 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands continues to provide care in a totally considerate manner to the highest expectations. They always make every effort, and succeed, in accommodating any and every change in needs as they occasionally unexpectedly arise.
Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Thank you so much for leaving an amazing review! I'm delighted to hear how happy you are with our service - we're truly grateful. Our carers work very hard so it is amazing to know how greatly appreciated they are.
Best wishes.

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Review from J K (Client) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very happy with my twice daily visits from Helping Hands so far. Will be in contact if I need more.
Reply from Emma Moxon, Branch Care Manager at Helping Hands Home Care (Wakefield)

Thank you so much for this great review! Your kind feedback really means a lot to us.
Best wishes.

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Review from Pauline W (Client) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone we have had contact with have been very helpful and friendly carers have been like part of our family. They have been very efficient and have treated us with respect, their help has been invaluable. Thank you to all at Helping Hands Home Care (Wakefield) .
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Review from Jacqueline T (Daughter of Client) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My feedback to the six criteria below is based on my general assumption of how I feel the care is going. I get text communication from the carer which indicates her general conscientiousness, honesty and compassion. However, as my mother's verbal communication is poor I get no information from my mother
regarding the carer visits and sadly I have had no information at all from the company to date. I did expect daily record sheet information following each visit but have not had this to date.
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Review from B L (Client) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints about any of the young ladies.
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Review from Alice H (Wife of Client) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied and extremely happy with the service, always obliging and helpful.
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Review from B W (Client) published on 16 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 3 days of care, there have been no problems.
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Review from Barbara G (Client) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Carers are polite and very helpful. They always put in extra calls when needed.
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Review from M B (Client) published on 7 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy at the moment, very helpful. Some like to have a chat and others like to get on with what they're doing. Hope it continues.
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Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Home Care (Wakefield) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Wakefield) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Margaret

Margaret Smith

Job Title: Branch Care Manager

I have worked with Helping Hands for nearly five years, starting as a carer and progressing
to Branch Manager in January 2024. With experience in care since age 18, including brain
injury support, I find Helping Hands exceptional, valuing carers and providing outstanding
care. A mum of three grown-up children, I enjoy spending time with them, walking, and
socialising with friends. Helping Hands truly goes above and beyond for everyone.

Frequently Asked Questions about Helping Hands Home Care (Wakefield)

What Type of Services does Helping Hands Home Care (Wakefield) offer?

Helping Hands Home Care (Wakefield) offers Home Care.

How many Carers does Helping Hands Home Care (Wakefield) employ?

Helping Hands Home Care (Wakefield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Wakefield) to verify any information. View our terms and conditions. Helping Hands Home Care (Wakefield) has an Enhanced Service - more info.