Helping Hands Home Care (Wakefield)

11a Wood Street, Wakefield WF1 2EL
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8.5 25 Reviews
  • Helping Hands Home Care (Wakefield), Wakefield
Helping Hands Home Care (Wakefield) offers domiciliary care in the comfort of your own home, covering Batley, Dewsbury, Castleford, Darton, Knottingley, Mapplewell, Middlestown, Milnthorpe, Netheron, Normanton, Norristhorpe, Ossett, Pontefract, Tingley, Walton, Woolley and the surrounding areas.

Whether you need 30-minute visits throughout the week to support with cooking and cleaning, short-term care whilst your usual caregiver takes a break or round-the-clock support with live-in care; these caring professionals will provide unique home care that is completely tailored to your needs.

The Helping Hands team offers care that is compassionate, with staff trained in providing care that is of a high standard.
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Care Provided by Helping Hands Home Care (Wakefield)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Wakefield) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Helping Hands Home Care (Wakefield) Reviews (25)

8.5

Helping Hands Home Care (Wakefield) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Helping Hands Home Care (Wakefield) has 25 reviews.

Overall Experience
  • 17
  • 6
  • 1
  • 1
  • 0
Date Published
  • 25
  • 2
  • 2
  • 2
  • 23
Reviewer Connection to Helping Hands Home Care (Wakefield)
  • 14
  • 5
  • 3
  • 2
  • 1
Total of 25, showing 21-25
Review from Sue S (Daughter of Client) published on 2 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the manager and the Helping Hands team enough for the care they provided for my dad in his home. They were so responsive and caring, with excellent communication, especially when there was an issue. I would have no hesitation in recommending them.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B R (Client) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy to have all my carers. They are all so good to me.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gordon T (Husband of Client) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pleased with the service. Very good.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marion R (Client) published on 26 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care given by the carers. This includes the acts of kindness by one staff member in particular on 11/8/21.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J H (Friend of Client) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Medication administration generally satisfactory, but has to be carefully monitored to ensure tablets have all been administered. Provision of meals - not all the carers are capable of cooking a balanced meal using only a microwave and seem unable to read and undertake the instructions on packets and
then serve the meals to look attractive, ie. mix all the food together and don't add salad, extra veg and gravy, even though they are all available. Do not ensure food is eaten before the call is ended. Household duties - no tie-up between carers; don't work together and leave it for next one to do, hence tasks never done. Even though deep cleaning is listed still not carried out, hence areas left in dirty conditions. General - too much time is used upon call by writing a detailed history of what they have done. Suggest an app could be used on their phone, which they could have a tick list and it would be accessible by the office team and other career and authorised people.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Wakefield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Home Care (Wakefield) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Wakefield) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jul 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Margaret

Margaret Smith

Job Title: Branch Care Manager

I have worked with Helping Hands for nearly five years, starting as a carer and progressing
to Branch Manager in January 2024. With experience in care since age 18, including brain
injury support, I find Helping Hands exceptional, valuing carers and providing outstanding
care. A mum of three grown-up children, I enjoy spending time with them, walking, and
socialising with friends. Helping Hands truly goes above and beyond for everyone.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Wakefield) to verify any information. View our terms and conditions. Helping Hands Home Care (Wakefield) has an Enhanced Service - more info.