Helping Hands Home Care (Wakefield)

I can't thank the manager and the Helping Hands team enough for the care they provided for my dad in his home. They were so responsive and caring, with excellent communication, especially when there was an issue. I would have no hesitation in recommending them.

Happy to have all my carers. They are all so good to me.

Pleased with the service. Very good.

I am very pleased with the care given by the carers. This includes the acts of kindness by one staff member in particular on 11/8/21.

Medication administration generally satisfactory, but has to be carefully monitored to ensure tablets have all been administered. Provision of meals - not all the carers are capable of cooking a balanced meal using only a microwave and seem unable to read and undertake the instructions on packets and then serve the meals to look attractive, ie. mix all the food together and don't add salad, extra veg and gravy, even though they are all available. Do not ensure food is eaten before the call is ended. Household duties - no tie-up between carers; don't work together and leave it for next one to do, hence tasks never done. Even though deep cleaning is listed still not carried out, hence areas left in dirty conditions. General - too much time is used upon call by writing a detailed history of what they have done. Suggest an app could be used on their phone, which they could have a tick list and it would be accessible by the office team and other career and authorised people.