Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

We've been delighted how things have gone since Mum's live in carer started. The standard of care has been excellent, and Mum's carer has really understood Mum's likes and preferences, so that everything is done the way Mum likes it. Mum really likes her carer, and we both think she is excellent.

On discharge from hospital, Mum was provided with a home care package for 6 weeks. She quickly developed very positive relationships with her carers and spoke highly of them. It was particularly helpful as Mum can be very shy, and certainly not used to having "strangers" around. At the end of the 6 weeks our family were happy to see the improvement in Mum.

Bluebird have been looking after my mum for 2 years now. This year she has needed significantly more care and her carers have been absolutely amazing. Mum loves her carers, as she is now housebound having someone to talk too throughout her day is a great help. Any problems are resolved as quickly as possible, They reply to my emails, texts very quickly. Highly recommend

I got lucky when we chose Bluebird

On another occasion we had an emergency to deal with, the carer that came took everything in her stride and manged the situation and communicated with me until we knew everything was OK,

We have been with Bluebird Care for several years now for the care of my father. He has been satisfied with the care received and always seems to get along with the carers who come out. They are respectful, kind and patient with him and he enjoys the rapport. Whilst there have been a couple of minor concerns during this long time I have always found management easily reachable, quick to act, and always with my fathers dignity and standard of care at the forefront. For these reasons I would recommend Bluebird Care.

The care that my husband gets from Blue Bird care is excellent.all the carers that we have are polite ,respectful and first class. they look after my husband as i would . nothing is too much trouble could not wish for better service than what they give

I'd never had any experience of using outside services for my mother's personal care so didn't know what to expect or what my mother's reaction would be. I was happy that she had the same carer who was patient, caring and always in good spirit which put my mother at ease and I could hear them laughing while she was receiving care.

Highly recommend the Bluebird team , my 93 year old Dad was treated so well by the whole Bluebird care team. He had a team of regular carers that he really liked and was fond of. They never missed a visit, they were always on time and would stay longer to sort any important issues if required. They treated him with respect and kindness and had a laugh and a joke too. The office were always very helpful and more than flexible if I needed to change visit times. I was given a weekly care plan and lots of information on what happened on every visit. The team would contact me if there were any concerns which was very helpful. Excellent service.

Bluebird carers looked after my mum for the last 4 months of her life. Staff were brilliant with her and she loved seeing them. Their care kept her in her own home up until the day before she passed. It was sudden and unexpected, but I could not have wished for better treatment for her. A massive thank you to all of her carers and with extra special thanks to Billy, Alyson, Jo, Lucelle, Mercedes and Jessica who all showed her such kindness. Also thanks to everyone in the office who were akways friendly and helpful. A great company, I cannot recommend their service enough!

Bluebird Care do a very good job of looking after my dad. They are very attentive and offer him a lot of support with his day to day needs. Similarly, the office are quick to respond if I have any questions or concerns and are always very helpful. Bluebird have been looking after my dad for almost two years and they have been really good for him, helping him to face the many challenges that being older brings. The carers always offer a lot of reassurance and positivity. It's been good for for dad that he can have the same carers day to day and he's been able to build a good relationship with them all. I know that dad is looked after really well by Bluebird and would definitely recommend.

In short, we are very happy to have the Bluebird team help support and care for Mum and the excellent service they provide. Thank you Bluebird team.

Continuity of carers is good regular people visiting my mum.

My father needed some extra help to keep his independence after a short period in hospital. We found the Bluebird carers to be kind and attentive to his needs over the 11 months they provided care visits to his home. They were always quick to draw any concerns to the family's attention and accommodated the occasions when our care plans for Dad changed. It was good to be able to read the online notes for each visit which gave us the piece of mind that Dad was ok.

Bluebird have been caring for mum (who lives with my wife & I) for the past month. During this time the company have listened to our requirements and done everything they had said they would. All the carers are kind & have established good routines for mum (a challenge in itself as she's a 92 year old with mixed dementia). The manager & her team are professional, considerate & helpful.

Thank you for her card and birthday flowers too she's was over the moon

My friend and I have been very pleased with Blue Bird's services, we really appreciate the kindness and consideration of our carers. Also the management too, they really do accommodate us wherever they can, to help make my friend's life in living in their home comfortable, we couldn't have done it without them all.

The girls are always punctual with their visits, and care for my friend with the utmost respect as they go about their day. They always leave my friend's residence in tidy condition, and are very sensitive to my friend according to what kind of day my friend is having.

On another note, its a comfort to know that regular help is going to my friend, so that my friend isn't alone at various parts of the day, or if we are away at anytime.

A big thank you to everyone.

Excellent service, carers are lovely and always reliable and on time. I didn't think that mum would accept carers at first but she really looks forward to them coming in now. We have a communication book so carers can leave messages about what mood mum is in, what she has had to eat or if we have run out of anything, or if I need to report any changes .This works really well. All the carers are so professional and caring, they have a great relationship with mum and nothing is too much trouble. Thank you for all your support for mum.

My dad died in early January and we will always be grateful to the carers, a few in particular, who supported us through this very challenging time.

After a less-than-satisfactory discharge of my mum from hospital for palliative care at home, Bluebird Care Services (Great Yarmouth) has given my dad, sister and me excellent help and advice. One person going above and beyond what was scheduled. Before her serious fall, my mum had Bluebird carers for three years to help with personal care and we have found that she has been treated with kindness and respect. The carers also gave my dad a break from care and cheered him up each day.