Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Beacon Innovation Centre, Beacon Park, Camelot Road, Great Yarmouth NR31 7RA
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9.9 46 Reviews
  • Bluebird Care East Suffolk, Great Yarmouth & Lowestoft, Great Yarmouth
Bluebird Care East Suffolk and Great Yarmouth is a CQC registered, locally owned provider of quality home care and live in care services. They help customers stay in their own homes.

They are one of the leading homecare providers in the area and pride themselves on the provision of the highest quality bespoke care delivered by highly trained carers.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 30 minutes upwards, night care (sleep in and waking) to around-the-clock and live-in care.

Bluebird Care East Suffolk works closely with customers and their families in order to create individual care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.
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Care Provided by Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.50
  • Weekly Live-in Care Fees: £1295 – £1595

We provide a full range of domiciliary care visits from 30 mins and above as well as day sits, overnight sleep-ins, waking nights and full-time live in care options. Hourly domiciliary visits are £32.50 per hour, with live in, waking nights and full-time live in care costs dependent upon the level of care required.


For further information on the full range of services we offer or to arrange a free home visit and assessment, please contact the office directly.

These prices are only a guideline, please contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to find out the exact price for your requirements.

Contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Deena Malvin (Registered Care Manager)

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft Reviews (46)

9.9

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has a Review Score of 9.9 (9.850) out of 10, based on 26 reviews in the last 2 years.
Over all time Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has 46 reviews.

Overall Experience
  • 43
  • 3
  • 0
  • 0
  • 0
Date Published
  • 46
  • 8
  • 11
  • 26
  • 20
Reviewer Connection to Bluebird Care East Suffolk, Great Yarmouth & Lowestoft
  • 19
  • 8
  • 6
  • 6
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 46, showing 41-46
Review from S P (Daughter of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Lowestoft have provided home care for my mother for 2 weeks. All the staff have been great with my mum; kind, punctual, conscientious and understanding. The management team has been super efficient and helpful (promptly responding to my emails and requests). From my short experience with
them, I would recommend the service they provide.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for such a positive review, after such a short time caring for your mother, we really appreciate this feedback.
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Review from J B (Client) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most excellent service.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your excellent review, we are most grateful.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Martin R (Son of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care East Suffolk & Great Yarmouth provided home care for my parents for nearly a year. All the staff were lovely: kind, conscientious and competent. The management team was efficient and helpful. Following my father's passing the Bluebird carers helped my mother come to terms with her need
to go into permanent residential care.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words. Our carers look back with fondness on the time they were able to support your father, please send our best wishes to your mother, thank you again.
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Review from Christopher B (Grandson of Client) published on 30 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers always arrived on time and were always kind and compassionate with my grandmother. My grandmother loved the carers visiting and often let them know she loved them. All the carers looked after my grandmother as though she was a member of her own family.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words. We are extremely fortunate to have a great team of carers who genuinely care for their clients, thank you for taking the time to reference this so positively.
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Review from Norma K (Client) published on 26 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having been a service user for just a short time, I have been thoroughly impressed with the service. The staff are courteous and punctual, pleasant and communicative and I would recommend them to all of my friends and family.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind comments, we really do appreciate this feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L C (Sister of Client) published on 6 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have worked in social care for over 20 years. Bluebird Care Great Yarmouth and Lowestoft care workers have been visiting my brother since the beginning of November. They are a really caring group of individuals. There is one that stands out for me. This staff member thought my brother was going to
be alone over Christmas and invited him to spend Christmas with her. She didn't know I was moving to the area over that time and that he was spending that period with me. Kindness and compassion equal a beautiful soul, this team of care workers have shown this in abundance.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.9 (9.850)

Overview of Review Score

The Review Score of 9.9 (9.850) out of 10 for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.850 for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is calculated as follows: ( (131 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.85
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (5)

Kerry

Kerry Hobbs

Job Title: Director Joined: 2023

Bluebird Care East Suffolk, Great Yarmouth and Lowestoft is headed by Kerry, "After helping to arrange care for my own grandparents and seeing the challenges they faced, I realised there was an opportunity to do better!" Kerry has experienced first-hand the barriers of care home living and has helped shape Bluebire Care to what it is today. We strive to provide warm, reliable, person-centred care that enables people to stay comfortable, safe and independent in their own home.

Deena

Deena Malvin

Job Title: Registered Care Manager Joined: 2021

Deena joined the team in August 2021 and finds her role extremely rewarding, "It feels less like work and more like supporting family members, such as your Nan or Grandad". Deena leads our team of carers to ensure there is a collaborative approach that consistently delivers the highest standard of care throughout. Outside the office, Deena enjoys doing a spot of gardening or taking a relaxing dog walk.

Emily

Emily Malvin

Job Title: Care Coordinator Joined: 2023

Emily joined the team in August 2023 and loves how her role gives her the opportunity to learn new skills every day. "I love a challenge, and I'm currently completing an NVQ to expand my knowledge further". Emily takes pride in her work, knowing that her fundamental skills allow her to adapt care to clients' individual needs. Outside of work, Emily likes to unwind by taking part in Yoga and Pilates classes.

Laura

Laura Bellamy

Job Title: Marketing Manager Joined: 2023

Laura has been with Bluebird Care since December 2023 and is our 'go-to' for all things creative. "I enjoy the variety and creativity that my role as Marketing Manager brings and find it fulfilling that I get to help communicate the value of compassionate care throughout our community". When she's not at work, Laura takes comfort in spending time with her young family and being outdoors. She also runs a social media account for her Miniature Dachshund, Arnold.

Caroline

Caroline Rankin

Job Title: Finance Manager Joined: 2024

Caroline joined the Bluebird Care team in November 2024 and keeps the behind-the-scenes operations running smoothly. "I enjoy being the contact on the end of the phone that our clients can trust to advise with any finance queries regarding their care". Caroline's dedication ensures our operations are seamless, making a real difference to both staff and clients. When she's not keeping the numbers in check, Caroline enjoys dog walking, watching MotoGP, and spending time with friends and family.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to verify any information. View our terms and conditions. Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has an Enhanced Service - more info.