Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Beacon Innovation Centre, Beacon Park, Camelot Road, Great Yarmouth NR31 7RA
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9.9 43 Reviews
  • Bluebird Care East Suffolk, Great Yarmouth & Lowestoft, Great Yarmouth
Bluebird Care East Suffolk and Great Yarmouth is a CQC registered, locally owned provider of quality home care and live in care services. They help customers stay in their own homes.

They are one of the leading homecare providers in the area and pride themselves on the provision of the highest quality bespoke care delivered by highly trained carers.

They offer a wide range of high-quality care, support and companionship services to keep customers safe and comfortable in their own homes and help them maintain their chosen lifestyle and independence. Personal, practical and specialist care needs are met with care visits ranging from 30 minutes upwards, night care (sleep in and waking) to around-the-clock and live-in care.

Bluebird Care East Suffolk works closely with customers and their families in order to create individual care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.
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Care Provided by Bluebird Care East Suffolk, Great Yarmouth & Lowestoft

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.50
  • Weekly Live-in Care Fees: £1295 – £1595

We provide a full range of domiciliary care visits from 30 mins and above as well as day sits, overnight sleep-ins, waking nights and full-time live in care options. Hourly domiciliary visits are £29.50 per hour, with live in, waking nights and full-time live in care costs dependent upon the level of care required.


For further information on the full range of services we offer or to arrange a free home visit and assessment, please contact the office directly.

These prices are only a guideline, please contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to find out the exact price for your requirements.

Contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Deena Malvin (Registered Care Manager)

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft Reviews (43)

9.9

Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has a Review Score of 9.9 (9.856) out of 10, based on 26 reviews in the last 2 years.
Over all time Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has 43 reviews.

Overall Experience
  • 40
  • 3
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Date Published
  • 43
  • 5
  • 10
  • 26
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Reviewer Connection to Bluebird Care East Suffolk, Great Yarmouth & Lowestoft
  • 17
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Total of 43, showing 21-40
Review from Angela O (Daughter of Client) published on 5 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has been a breath of fresh air, they are on time, professional, caring and cared for my dad, who has dementia.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind review. My team work extremely hard to deliver the best care possible so it is extremely rewarding when clients and their families take the time to comment on it. Our specialist dementia training really helps us to understand the challenges that our clients face, allowing us to create a personalised care package for each of our clients. Thank you again for your kind comments.
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Review from A F (Son of Client) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good level of care. The client is treated with dignity and respect. No rush. Staff friendly and competent. Supervisors are quick to respond to calls and queries. Staff use appropriate Personal protective equipment (PPE) to reduce the risk of infection. My mother appreciates listening to chat and local
news.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words and 100% rating. We work hard to ensure all our clients are cared for with compassion and professionalism and treated with dignity and respect. It is more than pleasing to hear back from clients that this is noticed and appreciated, thank you again.
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Review from S L (Wife of Client) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bluebird Care has been brilliant for my husband.
They do personal care and companionship visits with him and he is always happy to see them.
The carers are fantastic, they really support him being independent and have a good chat with him.
The office staff always try very hard to accommodate any
changes.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your extremely generous and positive feedback, it is so rewarding to know that all our efforts across the team are appreciated, thank you again.
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Review from Carolyn S (Niece of Client) published on 27 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with all staff, all been very good with my uncle.
My uncle has onset of dementia and everyone has been respectful of him.
My uncle is happy with his care.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words and 100% score across all categories, it is great to know that our team of carers are meeting and exceeding your expectations. All our team take great pride in their work and the care they provide to our clients, I am delighted that it is acknowledged and appreciated, thank you again for your extremely positive review.
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Review from Michael S (Son of Client) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It would be good if it was just two or three regular carers instead of a different carer on each visit.
Dad has dementia and he finds it confusing.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for the excellent review scores across all categories. Please be assured that we do our utmost to ensure continuity of care, however, holidays, sickness and staff training do affect our ability to achieve this on occasion. All our carers are trained to the same exact Bluebird Care standards, however, I do appreciate this feedback and will discuss this issue with my team. Thank you again for the amazing review scores.
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Review from Pamela G (Client) published on 14 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cheerful and smiling.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your super feedback. Our team of carers genuinely enjoy supporting our clients so it is great to hear that this comes through so positively in their day-to-day contact with you.
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Review from Julie D (Daughter of Client) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
the team and management are very attentive, caring, helpful and always on the end of the phone. Gives me peace of mind.
Always provide feedback and information. They make suggestions for what is needed for my mother.
Very happy with the care given.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind review, it is great to know that we are supporting your mother to the high standards we pride ourselves on. We constantly strive to deliver excellent levels of communication with clients next of kin so it is great to hear that it is appreciated, thank you again.
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Review from E P (Client) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the carers very helpful. They always ask me, after doing my legs and making me a drink, if there is anything else I would like them to do. They are quite willing to do anything and nothing is too much trouble. I believe I have a very good net of carers.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind comments, our carers take great pride in their roles and are always willing to provide as much support as they can. Thank you for acknowledging the great work they do every day.
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Review from Rachel B (Client) published on 7 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers have been fantastic throughout my time using the service. Staff are friendly, professional and go above and beyond to ensure the welfare of clients. In my instance, repeatedly contacting outside agencies to ensure that an infection was treated by a nurse- an infection I would not have known
about if not for the understanding and knowledge of the carers. Alongside personal care, the carers were eager to help with chores and cleaning to ensure my home was a clean environment to recover. This allowed me to focus on getting better without any external stresses. I cannot recommend Bluebird care more highly. Thank you!
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your extremely positive and kind review, the team will be absolutely delighted to know that they are appreciated so much, thank you again.
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Review from J S (Daughter of Client) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely first-class care from wonderful carers. Nothing too much trouble and made to feel cared for. The carers have true compassion for their care users and I would highly recommend your home care provider 100%
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftA truly wonderful review, thank you, I will ensure that all team members receive this fantastic review, it will absolutely make their day, thank you.
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Review from J M (Husband of Client) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff and carers are very good.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind and positive review, it is great to hear that we are providing an excellent service to you.
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Review from A G (Daughter of Client) published on 11 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care have provided excellent service since Mum was discharged from hospital, enabling her to stay independent in her own home. As a family, it is very reassuring to know your loved one is being cared for by such a kind and considerate team of carers who treat each person as an individual and
with dignity and kindness.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your extremely positive review, our management and caring team will be absolutely delighted to receive this very kind feedback, thank you again.
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Review from P E (Wife of Client) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband feels very comfortable with the way his carers treat him. He seems pleased to see them when they come and is always treated with respect.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words; we really do appreciate your valuable feedback.
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Review from T C (Client) assisted by family/friend published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carer was excellent, friendly and helpful. Came to Bluebird for temporary home care, and all my needs were met. Nothing was too much. I looked forward to having my visits with her; she was always on time.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for taking the time to review us. We always strive to go above and beyond for our customers. I will share your feedback with the team, who will be delighted to hear that their efforts are appreciated.
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Review from Linda W (Mother of Client) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A first-class service, all carers are very helpful, kind and caring. They really do go the extra mile and I am so grateful to have them all in our home. So, many thank to them all.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your extremely generous review, it is so pleasing to hear how the work of our carers is appreciated, I will ensure this great feedback is shared with the team.
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Review from Carole K (Wife of Client) published on 27 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is always treated with patience, dignity and respect, although he can be a little challenging at times. Carers are always caring and friendly to us both. Occasionally, there is concern when we are not informed of a time change in the rota but this is just an observation, not a criticism.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your very positive review. Whilst we do our utmost to reach all our clients at the designated time, there are occasions when this is just not possible. We may have been delayed in an earlier client call or combination of calls and of course, heavy traffic can cause problems at times. Our policy is to call ahead and make clients aware of a change in time, so please accept my apologies if we have not achieved this consistently. Once again, thank you for your kind comments.
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Review from Malcolm M (Son of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a service user for a couple of years now and has been very pleased to continue as a user. Her needs have increased over the past 12 months and the carers and management have been able to sympathetically adjust to the changes required to keep a centenarian living independently.
I and Mum
would recommend them without hesitation.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words. I will ensure these are passed on to the team who care for your mum.
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Review from S P (Daughter of Client) published on 22 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care Lowestoft have provided home care for my mother for 2 weeks. All the staff have been great with my mum; kind, punctual, conscientious and understanding. The management team has been super efficient and helpful (promptly responding to my emails and requests). From my short experience with
them, I would recommend the service they provide.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for such a positive review, after such a short time caring for your mother, we really appreciate this feedback.
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Review from J B (Client) published on 6 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most excellent service.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your excellent review, we are most grateful.
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Review from Martin R (Son of Client) published on 30 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bluebird Care East Suffolk & Great Yarmouth provided home care for my parents for nearly a year. All the staff were lovely: kind, conscientious and competent. The management team was efficient and helpful. Following my father's passing the Bluebird carers helped my mother come to terms with her need
to go into permanent residential care.
Reply from Kerry Hobbs, Director at Bluebird Care East Suffolk, Great Yarmouth & LowestoftThank you for your kind words. Our carers look back with fondness on the time they were able to support your father, please send our best wishes to your mother, thank you again.
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Current Review Score: 9.9 (9.856)

Overview of Review Score

The Review Score of 9.9 (9.856) out of 10 for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 26 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.856 for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is calculated as follows: ( (132 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 153 Ratings = 4.856
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Suffolk, Great Yarmouth & Lowestoft is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (5)

Kerry

Kerry Hobbs

Job Title: Director

I decided to buy Bluebird Care following my own journey of trying to help my elderly Grandparents choose the care they needed, and the questions that arose throughout that journey of how to maintain the best quality of life that we could for them.


East Suffolk & Great Yarmouth is a very familiar area to me and where I and the majority of my family still live. It is very important to me that I contribute to this wonderful community and offer opportunities to the people that live there.


Both myself and the fantastic, dedicated team that I work with at Bluebird Care have a passion for what we do. We aim to be the quality choice for domiciliary and live-in care within our community.

Deena

Deena Malvin

Job Title: Registered Care Manager

Deena has many years of experience in Health & Social Care and specialises in Dementia Care Autism & Learning Difficulties. She joined Bluebird Care in 2021 as a Carer after a long career in the Military and is now our Registered Care Manager.

We asked Deena what she thinks makes an effective Care Manager. Deena responded: “Great communication is the cornerstone of managing a team of carers. It ensures everyone is working together towards the common goal of providing the best care possible.”

In her spare time, Deena enjoys gardening, eating out and spending time with her family.

Laura

Laura Bellamy

Job Title: Marketing Manager Joined: 2023

Laura has been a vital part of our team since she arrived in 2023. Despite not being with us for a long time she has made her mark in the company. We would be lost without her!


Laura is our marketing manager and ensures that our online and offline presence is maximised.


She is a bubbly person who is always positive, and many say she is a joy to speak to. Laura is a very sociable person, whether it is meeting her friends or family close by. She is very passionate about her role and strives for greatness.

Emily

Emily Malvin

Job Title: Care Co-ordinator

Emily is a recent addition to our team, she used to be a carer and loved getting to know our clients. Emily assists Cindy and Deena to ensure the office runs smoothly and can help in any way. She recently organised our Dementia Bus event which was a success for all our carers alongside being a wonderful learning activity.


We asked Emily how she feels about her job and she said "I love my job, I like to help others and giving something back is very rewarding for me."

Caroline

Caroline Rankin

Job Title: Finance Manager Joined: 2024

Caroline is our Finance Manager and handles all financial matters for clients. She ensures that any issues raised are resolved promptly to prevent any further issues.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Suffolk, Great Yarmouth & Lowestoft to verify any information. View our terms and conditions. Bluebird Care East Suffolk, Great Yarmouth & Lowestoft has an Enhanced Service - more info.