Nova Care Yorkshire Ltd

Office 32 Titan Business Centre, Central Arcade, Cleckheaton BD19 5DN
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Top 20 award
9.8 38 Reviews
  • Nova Care Yorkshire Ltd, Cleckheaton
With over 40+ years of combined experience of providing care and support to the most vulnerable in the community, Nova Care Yorkshire Ltd provides an exceptional quality home care service to people aged between 18-65 and over.

Nova Care understands the importance of retaining as much individuality and freedom of independence throughout life.

All the services and support plans are tailored to each person that Nova Care supports, creating a person-centred plan to assist the staff in providing quality care. They attend your home or hospital to arrange face to face assessment and welcome visits so you can meet your own small team.

Specialisms include caring for adults over 65, caring for adults under 65, dementia, mental health conditions, physical disabilities and sensory impairments.

Nova Care services include, but are not limited to, the following:

- Laundry
- Assistance shopping
- Cooking
- Domestic chores
- Companionship
- Medications
- End of life
- Personal care assistance / continence care

Nova Care take the utmost pride in caring for those who need them and understands that families may need that small break or that helping hand and even that ear to listen or shoulder to cry on.
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Care Provided by Nova Care Yorkshire Ltd

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £31.39

Reviewed April 2025

These prices are only a guideline, please contact Nova Care Yorkshire Ltd to find out the exact price for your requirements.

Contact Nova Care Yorkshire Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Nova Care Yorkshire Ltd to get a personalised quote.

Good to Know

Owner

  • Nova Care Yorkshire Ltd
  • Privately Owned

Person in Charge

  • Sarah Natalie Jane Moore (Managing Director)

Nova Care Yorkshire Ltd Reviews (38)

9.8

Nova Care Yorkshire Ltd has a Review Score of 9.8 (9.800) out of 10, based on 12 reviews in the last 2 years.
Over all time Nova Care Yorkshire Ltd has 38 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Nova Care Yorkshire Ltd
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Total of 38, showing 1-20
Review from Shirley F (Daughter of Client) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Another fantastic year's care from a fabulous care company. We can't fault anything about Nova Care Yorkshire. The staff are brilliant, nothing is too much trouble and going above and beyond is nothing special to them; the care they give is second to none. The Management team are like part of our
family, they are totally dedicated to what they do and are always just a phone call or text away if we need help, or changes to mum's care plan. On top of that, we attend 2 Nova parties each year, held in a lovely setting, with food, drink, entertainment and a great raffle included!! I have never come across a company more dedicated to their customers' care to such a degree. Mum is more than happy with the attention and help she receives from each of her carers, which is the most important thing to my sister and I. If mum's happy, we're happy and we would recommend Nova Care Yorkshire Ltd in a heartbeat to anyone considering care facilities for their loved one.
Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltdand we cant forget our darling Lucy , big fluffy queen that she is :D thank you so much for your fabulousness, see you on the 28th for the next NitWits :D:D:D:D
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Review from Jeanette Lesley S (Daughter of Client) published on 27 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found Nova Care to be caring reliable professional trustworthy and genuinely lovely people
Nothing is ever too much trouble for any of the carers whether it be day or night


Mum is very comfortable with the four carers ( Sarah Karen Kirstie and Nick) who look after her and looks forward to

their visits. As she has dementia the fact she has the same regular faces makes it so much easier for her.


As a daughter whom chose Nova Care as mums carers I'm delighted and relieved how fabulous they are. They really have taken a weight of my shoulders as i live in South Wales with a 200 mile distance and i know she's in the best of hands whilst I'm not with her. I really cant find any fault with them
They are simply the best and I highly recommend them.


They are indeed carers that care.

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltdand having a knowledge of Gibbs, Mr Selleck and all the other dishes form her NCIS, Blood Bloods programmes certainly comes in handy :D:D, she's an absolute joy and a great laugh :D
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Review from Andrew H (Son of Client) published on 20 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Novacare are by far the best choice of care for my father.
The staff are outstanding in their care, and manage the right balance of professionalism and friendliness in every aspect of the work they do.
Our family are very happy with the care provided, and relaxed in the knowledge that dad is in good
hands !
Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltd:D:D:D dad is such a character too, with his cheeky side. and his Alexa that decides shell play anything but Jazz music hahahaha ( got to love Thursdays too hehehe) xx
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Review from Beverley B (Niece of Client) published on 13 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
NovaCare have proven to be an outstanding care team. The management listened to our needs and very carefully selected the correct match of carers for my uncle; both in ability and personality. The fact that the same carers visit each day promotes consistency of the relationship and understanding from
both client and staff points of view, which is a key factor in my uncle's satisfaction.


The team interact with my uncle's humour and quirky ways in an friendly, caring fashion whilst providing him with all the daily care he needs to continue to live independently. Their care for my uncle has made a phenomenal difference to his life and helped him to adjust to the shock of his changed personal capabilities.


The communication from carers and management has been both exceptional and proactive since we started using NovaCare six months ago meaning I am able to sleep well at night knowing that my uncle is in safe hands being cared for in a compassionate and dignified manner.

Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltdthank you so much for your beautiful comments :D i have happily shred this in our team group to show the ladies :) your uncle does have us in stitches with his little ways of getting things and ..... the car ..... hahahaha bless him although he happily eyes up the staff cars and likes to tell us what would make them better :D:D :D
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Review from Alison W (Daughter of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father receives daily care from showering to his meals.The care and attention he receives is marvellous I cannot praise the staff high enough. I would recommend Nova Care to anyone It has taken a lot of worries away from us as a family
Reply from Sarah Moore, Managing Director / Registered Manager at Nova Care Yorkshire LtdThank you so much :D we love hearing dad praise you, he a cheeky chappy :D
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Review from Carol R (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Nova Care team have been visiting my Dad twice a day for about a year now. My Mum was very reluctant to allow anyone into the home but the team have won her trust. They are reliable, friendly, respectful, caring people who bring a smile to my Dad's face. They help with all personal hygiene -
washing, continence needs, shaving etc.
The communication is second to none, whilst attending to my Dad or liaising with me and my Mum.
Their visits are well documented and billing is simple and easy.
I live far away and because Nova Care are there I have peace of mind. I know they will contact me if necessary. They have made a huge difference to the quality of my Mum's life as she was struggling to support my Dad herself.
I would recommend them to anyone and I am so grateful to have them to look after my Dad.
Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltddads such a character, we have a great laugh... although ive learnt never to ask him to name something ever again!
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Review from Emma F (Granddaughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nova care are outstanding care providers. My grandma has dementia along with lots of other issues and the team are just the best. There is nothing they can't do. The care they put in is brilliant and they are always happy and go above and beyond constantly. My grandma is not able to review herself anymore.
But seeing her face beam when one of her carers enter the room is enough for me to know without words how much she appreciates and adores them. Thank you Nova care team.
Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire LtdShe's such a joy, a mischievous one but a joy , thank you so much.
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Review from J B (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since Nova Care started providing care for my elderly father in October 2024 I've found them to be very caring, professional, efficient and attentive. It is difficult to accept that a parent is dependent on others for basic care but all the Nova Team have made this easy and comfortable and I'm very
grateful for the patience & consideration they show my dad, and me. I am very happy with their service and appreciate all that they do for us. A 5star service that I would easily recommend.
Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire LtdThank you so very much, dad has a great sense of humour , especially when it comes to me exploding his porridge hahaha, xxx
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Review from Diane P (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been looked after by Novacare since she came out of hospital over 2 years ago. Her carers are excellent in their duty of care and have become trusted friends and have been recommended to other people
Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltdthank you so very very much :), we love coming to see mum and performing our duty to Miss Rosie .. never forget belly rubs she will hold it against us hahaha
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Review from Catherine H (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and team are amazing!! Myself and my brother really couldn't be without them now. They visit mum four times a day to help her with meds and meals. But do so much more! Most importantly they are fantastic with mum, spending time getting to know her and her needs. She really enjoys their company
and appreciates their help. I couldn't recommend them more. Thank you so much
Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltdits fabulous to hear :) she certainly has us in stitches with them birds x
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Review from Catherine S (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using Novacare Yorkshire for many years now and have been very happy with the care and compassion they have give to my mum who has Alzheimer's but also my dad who has heart failure. The team are always reliable and have battled through snow to make sure they can get my mum washed and
dressed on a daily basis. It's really useful to look at the log of my mum's care they provide in an app. I regularly ask them for advice and the team is very responsive. They have gone above and beyond over the years visiting my mum in hospital, recommending a temporary care home and collecting my mum's medication in bad weather. Thank you for all your help and kindness
Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltdchasing the dog down the corridor to catch them tissues still has us in in stitches , thank you so much
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Review from S H (Daughter of Client) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very elderly father lives alone and this is made possible with the support of Novacare
The manager and team are always helpful and so caring. They brighten up his day
They communicate with us, his family, very well indeed
It really does feel like team work
I can't recommend them enough.
Reply from sarah moore, Managing Director / Registered Manager at Nova Care Yorkshire Ltdwe love his cheeky side, and the jazz music is great to boogey to!
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Review from K M (Client) published on 25 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Nova Care are polite and cheerful and I look forward to seeing them each day. They are always on time, and prompt so far. Been with Nova Care for 3 months now. Satisfied with the care provided thus far.
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Review from Nicola C (Daughter of Client) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was ill in January and Nova Care really made a difference to my piece of mind whilst she was recovering and I wasn't able to be there. This support has continued through in February with an increased package of care to see Mum through to better health. The team operate with such care and compassion
- I have been at Mum's a couple of times when the team have arrived and they are so kind, listening to Mum's chat whilst discretely checking in with her medication and whether she has eaten/drunk anything that day. Mum isn't sure why she has the team in twice a day because she isn't aware of her own difficulties but the team operate around these to make sure she is safe and it lifts some of the load from me.
I genuinely cannot recommend the team at Nova Care highly enough.
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Review from C T (Daughter of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nova Care have been life-changing for our family. Our parents, both 89 are able to stay together in their home with visits 3 times a day. Their expertise, professionalism and utter human kindness shines through every single day. We will forever be indebted to these wonderful people who are simply heaven
sent. Thank you.
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Review from Paul R (Son of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nova Care have been visiting my 93-year-old mother for over 12 months now to help with personal care and we are totally satisfied with the service provided. We would have no hesitation in recommending them to others.
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Review from Judith B (Daughter of Client) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say the team who have looked after our mum were excellent.
They were caring, friendly and very reliable.
It took Mum a while to feel comfortable with them but she was heading towards 100 years old, so it was to be expected.
They were very patient with her and certainly won her trust.
It
gave us peace of mind they were there when they said they would be, through all weathers.
Highly recommended.
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Review from Lynne L (Daughter of Client) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was needing extra assistance and I was looking for a company that would be able to support Mum's needs. First I had a meeting at Mum's home with the manager, who explained everything about the service they provided. I instantly felt at ease with the information that was given to us, including a
gallery of the carers so we all knew who would be attending. This was reassuring for me knowing that Nova Care made safety of their clients a high priority. From the very first day Mum started having home visits, every carer was brought to her home and introduced by another colleague, so no one was a stranger. Nova Care have always been flexible and supportive with visiting times when the need arose to accommodate other appointments. They also notified me to reduce the attendance time, as they felt that the carers could complete in a shorter time without compromising care given. I wouldn't hesitate to recommend Nova Care to anyone looking for a company with carers you can trust.
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Review from Michelle H (Daughter of Client) published on 26 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old dad has been receiving daily visits from the Nova Care team for a month now. He and my mum look forward to the visits and it has taken the pressure off both my mum and I. Dad's carers are so accommodating, caring, patient, reliable, friendly and professional. During my initial conversation
with the director, I explained what my dad's requirements are and we discussed and agreed on the frequency and duration of visits then she created a care plan to ensure his needs were met. Nothing is too much trouble and I love that I get a daily report on the app. When I had some technical issues with the app, the director rectified the problem efficiently. I also like that my dad has the same carers calling in and that they were each introduced to my parents by the director before they began visiting. It is really reassuring to know that my dad is being cared for by such genuinely kind people and I now have peace of mind. Thank you Nova Care Team, you're all superstars!
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Review from Susan S (Daughter of Client) published on 6 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would definitely recommend Nova Care. They are skilled, kind, friendly and responsive to my parents' needs which are not always predictable. All the staff are so kind and I can see that it's more than just a job to them. It gives me peace of mind to know my parents are in good and caring hands when
I'm not around.
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Nova Care Yorkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Nova Care Yorkshire Ltd is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Nova Care Yorkshire Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (3)

Sarah

Sarah Moore

Job Title: Managing Director Joined: 2019

Sarah initially trained as a First Responder before finding her love of elderly care. It was then she chose to specialise in cognitive illnesses and developed new pathways for all stages of cognitive decline in dementia and behaviours that challenge.
Nova Care Yorkshire has been a life long dream and with hard work and dedication, that dream became reality.

Nick

Nick Moore

Job Title: Deputy Manager Joined: 2020

Nick initially started his journey with Nova Care as a volunteer driver for staff when the Covid-19 pandemic hit , he loved meeting our clients that much and engaging with everyone that he decided to change his career and made the big move into Adult Social Care, he's since worked his way through to his level 5 and was successful in his advancement to Deputy Manager, he's since been showing his skills and forming fabulous friendships with clients and their families showcasing that Gents are great in Care

Caroline

Caroline Miles

Job Title: Administration Manager Joined: 2020

Caroline came on board just before Christmas as a Community Care Practitioner, she's formed beautiful bonds with families and extended her knowledge set throughout her years here at Nova Care, she then found a passion in Admin work and made the brave decision to go for the promotion from within and was successful, she's now our superstar Admin manager and she rocks at it

Frequently Asked Questions about Nova Care Yorkshire Ltd

How many Carers does Nova Care Yorkshire Ltd employ?

Nova Care Yorkshire Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nova Care Yorkshire Ltd to verify any information. View our terms and conditions. Nova Care Yorkshire Ltd has an Enhanced Service - more info.