Nova Care Yorkshire Ltd

We have been using Nova Care for a couple of years now to support my dad (and therefore my Mum). I am an only child and live a significant drive away. I rarely have to call but when I do the office staff are incredibly professional, empathetic, and well-organised. The carers are punctual, reliable, and treat my Dad with the utmost dignity and respect. They take the time to listen to him and enable him to make decisions about his care. My Dad enjoys some friendly banter with them and they respectfully join in. Occasionally he down right refuses to cooperate and they respect his wishes on those (very rare) occasions. It brings me immense peace of mind to know he is safe and so well cared for. I like how they have planned social events as this is the only time my Dad goes out of the house. I highly recommend Sarah, Karen and Kirsty and Nick at Nova Care. They have changed my life with the peace of mind they give me.

Another fantastic year's care from a fabulous care company. We can't fault anything about Nova Care Yorkshire. The staff are brilliant, nothing is too much trouble and going above and beyond is nothing special to them; the care they give is second to none. The Management team are like part of our family, they are totally dedicated to what they do and are always just a phone call or text away if we need help, or changes to mum's care plan. On top of that, we attend 2 Nova parties each year, held in a lovely setting, with food, drink, entertainment and a great raffle included!! I have never come across a company more dedicated to their customers' care to such a degree. Mum is more than happy with the attention and help she receives from each of her carers, which is the most important thing to my sister and I. If mum's happy, we're happy and we would recommend Nova Care Yorkshire Ltd in a heartbeat to anyone considering care facilities for their loved one.

Nothing is ever too much trouble for any of the carers whether it be day or night

Mum is very comfortable with the four carers ( Sarah Karen Kirstie and Nick) who look after her and looks forward to their visits. As she has dementia the fact she has the same regular faces makes it so much easier for her.

They are simply the best and I highly recommend them.

They are indeed carers that care.

Our family are very happy with the care provided, and relaxed in the knowledge that dad is in good hands !

NovaCare have proven to be an outstanding care team. The management listened to our needs and very carefully selected the correct match of carers for my uncle; both in ability and personality. The fact that the same carers visit each day promotes consistency of the relationship and understanding from both client and staff points of view, which is a key factor in my uncle's satisfaction.

The team interact with my uncle's humour and quirky ways in an friendly, caring fashion whilst providing him with all the daily care he needs to continue to live independently. Their care for my uncle has made a phenomenal difference to his life and helped him to adjust to the shock of his changed personal capabilities.

The communication from carers and management has been both exceptional and proactive since we started using NovaCare six months ago meaning I am able to sleep well at night knowing that my uncle is in safe hands being cared for in a compassionate and dignified manner.

My father receives daily care from showering to his meals.The care and attention he receives is marvellous I cannot praise the staff high enough. I would recommend Nova Care to anyone It has taken a lot of worries away from us as a family

Nova care are outstanding care providers. My grandma has dementia along with lots of other issues and the team are just the best. There is nothing they can't do. The care they put in is brilliant and they are always happy and go above and beyond constantly. My grandma is not able to review herself anymore. But seeing her face beam when one of her carers enter the room is enough for me to know without words how much she appreciates and adores them. Thank you Nova care team.

Since Nova Care started providing care for my elderly father in October 2024 I've found them to be very caring, professional, efficient and attentive. It is difficult to accept that a parent is dependent on others for basic care but all the Nova Team have made this easy and comfortable and I'm very grateful for the patience & consideration they show my dad, and me. I am very happy with their service and appreciate all that they do for us. A 5star service that I would easily recommend.

Mum has been looked after by Novacare since she came out of hospital over 2 years ago. Her carers are excellent in their duty of care and have become trusted friends and have been recommended to other people

The manager and team are amazing!! Myself and my brother really couldn't be without them now. They visit mum four times a day to help her with meds and meals. But do so much more! Most importantly they are fantastic with mum, spending time getting to know her and her needs. She really enjoys their company and appreciates their help. I couldn't recommend them more. Thank you so much

We have been using Novacare Yorkshire for many years now and have been very happy with the care and compassion they have give to my mum who has Alzheimer's but also my dad who has heart failure. The team are always reliable and have battled through snow to make sure they can get my mum washed and dressed on a daily basis. It's really useful to look at the log of my mum's care they provide in an app. I regularly ask them for advice and the team is very responsive. They have gone above and beyond over the years visiting my mum in hospital, recommending a temporary care home and collecting my mum's medication in bad weather. Thank you for all your help and kindness

I can't recommend them enough.

The staff at Nova Care are polite and cheerful and I look forward to seeing them each day. They are always on time, and prompt so far. Been with Nova Care for 3 months now. Satisfied with the care provided thus far.

I genuinely cannot recommend the team at Nova Care highly enough.

Highly recommended.

Nova Care have been visiting my 93-year-old mother for over 12 months now to help with personal care and we are totally satisfied with the service provided. We would have no hesitation in recommending them to others.

Nova Care have been life-changing for our family. Our parents, both 89 are able to stay together in their home with visits 3 times a day. Their expertise, professionalism and utter human kindness shines through every single day. We will forever be indebted to these wonderful people who are simply heaven sent. Thank you.

Mum was needing extra assistance and I was looking for a company that would be able to support Mum's needs. First I had a meeting at Mum's home with the manager, who explained everything about the service they provided. I instantly felt at ease with the information that was given to us, including a gallery of the carers so we all knew who would be attending. This was reassuring for me knowing that Nova Care made safety of their clients a high priority. From the very first day Mum started having home visits, every carer was brought to her home and introduced by another colleague, so no one was a stranger. Nova Care have always been flexible and supportive with visiting times when the need arose to accommodate other appointments. They also notified me to reduce the attendance time, as they felt that the carers could complete in a shorter time without compromising care given. I wouldn't hesitate to recommend Nova Care to anyone looking for a company with carers you can trust.

My 91-year-old dad has been receiving daily visits from the Nova Care team for a month now. He and my mum look forward to the visits and it has taken the pressure off both my mum and I. Dad's carers are so accommodating, caring, patient, reliable, friendly and professional. During my initial conversation with the director, I explained what my dad's requirements are and we discussed and agreed on the frequency and duration of visits then she created a care plan to ensure his needs were met. Nothing is too much trouble and I love that I get a daily report on the app. When I had some technical issues with the app, the director rectified the problem efficiently. I also like that my dad has the same carers calling in and that they were each introduced to my parents by the director before they began visiting. It is really reassuring to know that my dad is being cared for by such genuinely kind people and I now have peace of mind. Thank you Nova Care Team, you're all superstars!

I would definitely recommend Nova Care. They are skilled, kind, friendly and responsive to my parents' needs which are not always predictable. All the staff are so kind and I can see that it's more than just a job to them. It gives me peace of mind to know my parents are in good and caring hands when I'm not around.