CRC Care Ltd

Fleming Suite, Gatehouse Building, Westway Business Park, 35 Porterfield Road, Renfrew PA4 8DJ
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9.7 26 Reviews
  • CRC Care Ltd, Renfrew
CRC Care Ltd is a leading provider of home care services in Scotland, dedicated to supporting individuals to maintain their independence within the comfort of their own homes. They offer a comprehensive range of services tailored to meet the unique needs of each individual. These services include Personal Care, Medication administering & prompting, Domestic Services/Home Help, Food Preparation & Serving, Companionship, Dementia Care and Live in Care to name a few. Daily care services available throughout the year; live-in care for round-the-clock assistance; overnight services for additional reassurance; and respite care to allow family caregivers to take a break.

CRC Care Ltd is committed to enhancing the quality of life for service users, even specialising in support for individuals living with dementia, Parkinson’s disease, motor neurone disease, and multiple sclerosis. The team prioritises a person-centred approach that promotes dignity, safety, and well-being.

The company invests in highly trained and compassionate care staff, selecting individuals for their skills, aptitude, and dedication to meeting clients’ needs. With a focus on professional development and continuous training, CRC Care Ltd ensures the delivery of high-quality care services 365 days a year.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 15 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £24.50
  • Weekly Live-in Care Fees: from £1550

Full Services Offered & Pricing details available on request. Please contact us for our services offered & pricing document.

These prices are only a guideline, please contact CRC Care Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • CRC Care Ltd

Person in charge

  • Satyabhama Leena Domun (Registered Service Manager)

Admission Criteria

  • None

CRC Care Ltd Reviews (26)

9.7

CRC Care Ltd has a Review Score of 9.7 (9.720) out of 10, based on 20 reviews in the last 2 years.
Over all time CRC Care Ltd has 26 reviews.

Overall Experience
  • 18
  • 7
  • 0
  • 0
  • 1
Date Published
  • 26
  • 14
  • 20
  • 20
  • 6
Reviewer Connection to CRC Care Ltd
  • 13
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 26, showing 21-26
Review from Iain D (Husband of Client) published on 18 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Since CRC took over my wife's care in August 2022 we have been very impressed with the level of care provided. The carers are very clean, tidy and exceptionally polite. Any negative issues which have arisen, and these have been few and far between, have been very promptly dealt with to our satisfaction
by the manager. Delighted to say we have built up a very good rapport with the team of carers in general.
Reply from Catherine Longwe, Manager at CRC Care Ltd

Thank you so much for sharing your experience. we are not perfect. We will endeavour to do our utmost best and are happy to work with you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Will H (Son of Client) published on 5 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family have relied on CRC Care to care for my mother for a few years now. My family member has serious and complex needs that require a lot of care and support. It requires the carers to receive additional training to meet those needs.
We have experience of having other companies looking after
my family member before CRC. The care we received was not tailored to meet my family member's needs, it was rushed, it lacked care and understanding. With carers talking over my family member about other clients they had seen. Clearly just seen as a number.
I have never found that with CRC, my family member reports that she is happy with the carer's that attend. They are caring, compassionate, display great empathy and do their best to keep my family member's spirits up.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillean S (Sister of Client) published on 5 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most of the carers attend to my brother serving meals, helping with personal hygiene and light household tasks. They engage with him and spend the allocated time with him. I realise that there have been staffing shortages but it has been pointed out to me by a neighbour that some carers are just in
and out!
Reply from Catherine Longwe, Manager at CRC Care Ltd

Thank you so much for letting us know and indeed the neighbour for keeping an eye. As an organisation, we will tighten up our monitoring system and ensure all staff observe good practice. We strive to work with you and the community to ensure our service users receive the best support.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G O (Client) published on 31 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a client of CRC Care for the last two years. The management and staff are excellent and look after my needs and requirements on a daily basis. They are professional, understanding and flexible which makes my life easier, yet still allows me a degree of independence. I am so glad I chose
CRC as my care provider and cannot recommend them highly enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from K W (Relative of Client) published on 24 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Appalling service. The lack of training given to carers affects the service they provide. I have personally, with my own eyes watched a lack of empathy given to clients and utter neglect for their welfare. An appalling company, avoid.
Reply from Catherine Longwe, Manager at CRC Care Ltd

Thank you for posting a review and we are terribly sorry to hear that your experience with CRC Care Ltd was not up to standards. It was an uncommon incidence and the first time that our team have been seen to lack empathy. I can assure you that this is not the norm as can be evidenced in our Care Inspectorate reports. Considering that we don't have a record of any formal complaints made by yourself, we would like the opportunity to investigate your feedback further if possible. Please feel free to contact us at manager@crccare.co.uk or call our team at 0141 251 0138. We will work with you to resolve this issue as quickly as possible.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Iain M (Son of Client) published on 6 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my elderly father was discharged from hospital, CRC Care have been providing care at home and I have been very satisfied with their service.
The manager, staff member and their team are kind and hard working. Knowing that they will call on my father when required has been very helpful indeed.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for CRC Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.720 for CRC Care Ltd is calculated as follows: ( (89 Excellents x 5) + (25 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 118 Ratings = 4.72
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for CRC Care Ltd is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 13 Nov 2024
How well do we support people's wellbeing?
Adequate (3)
How good is our leadership?
Adequate (3)
How good is our staff team?
Adequate (3)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Adequate (3)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CRC Care Ltd to verify any information. View our terms and conditions. CRC Care Ltd has an Enhanced Service - more info.