Veracity Healthcare

Frustrating and insulted would be an understatement. After a good thorough discussion with the assessment lady and daughters care Co ordinator, for a few weeks the care appeared overall pretty good. Our daughter had suffered 2 pretty bad strokes making her already mental health struggling very difficult for her and her 3 year old daughter, being a single parent supported daily by myself. Full disclosure of everything, concerns, risks, behaviour, personal issues daily communication or independence. All went horribly pair shaped when there was enough to support daughters claims she was left in the shower. Totally denied and accepted by organisation regardless of clear indicators that she was. From there clear bitterness from most carers visiting. Key safe left open, key on display for public. Not even referred to in what they themselves raised to complaint investigation after merely raising it with the office as a concern risk. Your always wrong and nothing happened.

Thank you for looking after my husband so well. He was treated with respect, kindness and dignity. The care level was first class, and everyone who cared for him was an example of how excellent the standard was. I appreciate all the hard work your team put into his care. Thank you once again.

My family and I cannot thank Veracity Healthcare enough. For their dedication, they showed to my mum. Yes, we had moments when it was hard looking after Mum at times she could be strong-willed, at times she refused meals or drinks but bless her she was confined to a profile bed. But through those times the carer's support was tremendous they also had support for me and the boys who found it a difficult time. Towards the end, the support we were given was overwhelming the respect and dignity that my mum passed with gave the family strength. I would say if you needed a loved one to be cared for towards the end of life I would recommend Veracity Healthcare this is more so like my mum was 2 to 1 four times a day. Keep doing what you are doing.

At every visit, they made the most of the time and ensured everything was within his reach before leaving. Thank you, thank you, thank you -you made one of the worst times of our lives just that bit more bearable.

A company which is very badly managed. On my dad's first day from hospital, the carer turned up with no care plan and didn’t know what my dad's needs were. I rang the manager to ask why she had put the staff and my dad in a very vulnerable position. She said she did not have time to do a care plan. I offered to meet her the following morning to put a care plan in place and she refused, saying she was too busy. So informed her that she left me with no choice but to report them to CQC. She made no comment. The situation did not get much better. I would not recommend this company to look after my dog.

My father was cared for by Veracity Healthcare after his previous care company failed to meet his needs. I was astonished how my father improved not just physically but mentally and emotionally after only a few days of care from Fungai and her team. They looked after him like he was their father, with love and attention to detail. Before he passed away this month he told me to thank his 'top team'. I can’t thank you enough. You replaced a small part of my late mother for him and that made him feel alive again.